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Reviews of Sheraton Albuquerque Airport Hotel

3.5 out of 5
Sheraton Albuquerque Airport Hotel
2910 Yale Blvd Se, Albuquerque, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 454 out of 1002 reviews" "
Rating 8 - Good. 254 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 96 out of 1002 reviews" "
Rating 2 - Terrible. 78 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Wendy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If you like retro… this is your place… but definitely not a clean retro….
Stayed 2 nights in May 2024
Response from Ed on May 6, 2024
Dear Wendy, Thank you for taking the time to provide us with your feedback. I will review your comments with our housekeeping leadership team. We are better than this, the necessary steps will take place to insure that these issues are corrected.We hope to have the opportunity to provide you the type of experience you deserve.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Jeannette

Traveled with group
Liked: Staff & service, property conditions & facilities
Great location right before an early flight
Stayed 1 night in May 2024
Response from Ed on May 6, 2024
Dear Jeannette,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 Good

steve, loves park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It literally is five minutes to Albuquerque Airport. Nice rooms, too…
Stayed 1 night in Apr 2024
Response from Ed on May 6, 2024
Dear Steve,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Sammy

Stayed 1 night in Apr 2024

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ed on Apr 22, 2024
Dear Eva,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

Gregory

Liked: Staff & service
Disliked: Property conditions & facilities
Dated
Stayed 1 night in Apr 2024
Response from Ed on Apr 22, 2024
Dear Gregory,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

Juan

Business traveler
Liked: Staff & service, property conditions & facilities
near everything
Stayed 1 night in Apr 2024
Response from Ed on Apr 22, 2024
Dear Juan,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ed on Apr 22, 2024
Dear Douglas,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice place for me to stay when I have an early morning flight or when I arrive late at night and need to sleep before I drive.
Stayed 1 night in Apr 2024
Response from Ed on Apr 22, 2024
Dear Beverly,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it’s so close to the airport. Their shuttle runs 24/7 and you don’t have to all hours in advance. Or heater wasn’t working in our room and they sent a maintenance guy to fix it, even though it was around midnight. Staff is always polite. Erica in the club lounge was the highlight of our trip! She remembers returning guests and even remembers their drinks! My husband was on a liquid diet due to surgery and she made sure he was taken care of with soups and whatever he needed! We prefer to stay here from now on.
Stayed 1 night in Apr 2024
Response from Ed on Apr 22, 2024
Dear Kelly,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

4/10 Poor

Amber

Disliked: Amenities, property conditions & facilities
Overpriced. My room and my whole floor had a terrible smell that was not remedied by the staff spraying a neutralizer. The tub had parts falling off of it, there were no outlets for chargers on the bed-side of the room. The houseplants in the lobby were sad. Staff complained to me about the hotel from the beginning of my stay. It would have been a fine hotel if the price weren’t $200 per night.
Stayed 1 night in Apr 2024
Response from Ed on Apr 22, 2024
Dear Amber,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed SanchezAssistant General Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room
Stayed 1 night in Mar 2024
Response from Ed on Apr 5, 2024
Dear Cheryl,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

Lara

Great location to airport
Stayed 1 night in Feb 2024
Response from Ed on Apr 5, 2024
Dear Lara,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ed on Apr 5, 2024
Dear Robert,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

2/10 Terrible

Liz

Traveled with family
Liked: Cleanliness, staff & service, amenities
They had no caffeinated coffee in the room and said they were out and only have decaf, no hand towels or wash clothes, the phone didn’t work. The staff was great but I think they may be low on funds??
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Liz,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ed on Apr 2, 2024
Dear Kelly,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The bartenders were really friendly and made an effort to make us feel at home.
Stayed 1 night in Mar 2024
Response from Ed on Apr 22, 2024
Dear Angela,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

2/10 Terrible

Jared

Disliked: Cleanliness
Response from Ed on Apr 2, 2024
Dear Jared,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care of.Sincerely,Ed SanchezAssistant General Manager

10/10 Excellent

Nikki, San Cristobal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ed on Apr 2, 2024
Dear Nikki,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
There was no TV, the Wi-Fi was bad and my bed was tilted. I asked for a 5:15 wake up call. NONE CAME! Luckily, my phone alarm worked.
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear David,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

8/10 Good

Jacqueline

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Jacqueline,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, however, their tv service was not working, so no TV. Also was only able to charge phones in bathroom socket.
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Victoria,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 Excellent

Lori

Liked: Staff & service
All was well- except- no Tv (system not working) and when you travel alone without your computer, that means something!! Also, the handles for all water (shower/sink) were loose
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Lori,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

CONNIE, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Connie,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Al 100
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Edgar,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Letha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, rooms were spacious and comfortable and clean
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Letha,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Dwight

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
It was very close to the airport and the restaurant was delicious! The staff were all very accommodating and friendly. Unfortunately, our room was freezing; the thermostat wouldn’t get over 68* F, the wind was blowing so our window whistled all night keeping us awake. Our cords fell out of the plug-ins and the hallway smelled awful.
Stayed 2 nights in Mar 2024
Response from Ed on Apr 2, 2024
Dear Dwight,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

6/10 Okay

Emily

Traveled with family and small children
It is perfectly fine for close proximity to airport but rooms a falling apart a little, towel rack not attached to the wall securely. Burned out bulbs, short staffed in restaurant, etc
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Emily,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

6/10 Okay

Phyllis

Elevator was super slow Hotel needs upgrades
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Phyllis,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

4/10 Poor

John, Indianapolis

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv did not work, the place is way under staffed and dated.
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear John,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
There check-in system was off line and could not check-in. Room smelled and had food trash on floor.
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear William,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service! Arrived to Albuquerque around 1230p, decided to see if hotel had any available rooms. The reception clerk did not bother to greet me. I proceeded to tell her we arrived early then she basically shut me up and asked for last name. Gave her my last name and stated in a bad tone "we don't have a reservation under that name" i told her she was mistaken and stated "nope, i don't see the last name on the list". As i was looking for the reservation, she said oh i found it. Asked for my ID, i laid it on the marble countertop and it slid off, she then stated " oh wow, no need to throw it at me" i told her i laid it there and slid off, she said "yea sure, whatever". I said wow, can't believe your attitude, she stated "yea the same for you". Never have i had such horrible service anywhere before especially not at a Hotel like Sheraton. I did not get her name, she is a short darked hair Hispanic girl. As we entered our room, the temperature was very cold in the room, went to turn the heater and shortly realized the heater would not turn on instead the room got colder. Called the front desk and was sent a maintenance man to make adjustments. The next morning as we were trying to turn on the AC we realized now we could not cool the room. Called the front desk and they stated the maintenance man would go switch off the heater and turn on the AC. So we never had the option to go from heat to AC with the thermostat which was super inconvenient.
Stayed 3 nights in Mar 2024
Response from Ed on Apr 2, 2024
Dear Christina,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 Excellent

Allison or Lucy, Chinle

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Allison,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

2/10 Terrible

Dennis

Disliked: Cleanliness, amenities
Staff was nice when we could find th Beds in this room were terrible. My after market hipbones felt as thoughthey would come through the skin bed so hard never again will we stay here.em. Would not answer phone had to go down to front desk. First room they assigned us reeked of sewer gas. Went to front desk gave us another room. Was not a King bed as reserved
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Dennis,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ed on Apr 2, 2024
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and the rooms were very nice. Would've been a tad better if I could control the temperature. I couldn't get it below 73 degrees.
Stayed 1 night in Feb 2024
Response from Ed on Mar 1, 2024
Dear Russell,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 Good

lisa

Stayed 1 night in Feb 2024
Response from Ed on Apr 2, 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Ed on Apr 2, 2024
Dear Stephen,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

Tyler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets were stained, smelled like sewage no fridge, waitress at restaurant had only three tables with people yet told us an hour plus. A/C was also broken. Feel bad for the staff trying their best, but terrible hotel to stay at.
Stayed 1 night in Feb 2024
Response from Ed on Mar 1, 2024
Dear Tyler,Thank you for taking the time to share your thoughts regarding these issues. I appreciate you bringing them to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Ed on Apr 2, 2024
Dear Stephen,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Mirela, Morgantown

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Ed on Mar 1, 2024
Dear,Thank you for staying here at the Sheraton Albuquerque Airport Hotel. We are sorry to hear that we fell short of your expectations during your stay here. Your comments will be shared with our leadership team.Sincerely,Ed SanchezAssistant General ManagerSheraton Albuquerque Airport Hotel

2/10 Terrible

Thomas

Disliked: Staff & service, room comfort
No A/C and staff didn't care **VERY DISAPPOINTED**
We often use this hotel (and others) the night before flying out of the ABQ airport and the night when we fly home due to living in CO. We have a drive on each side of traveling. After traveling more than 12 hours (flights/airports) to get back to ABQ, we checked in a little before midnight. King room on the 11th floor. Plan was to have a restful night before driving home in the morning. Upon arrival, the room was 78 degrees, so I immediately turned on the "cool" setting with "high" and turned it down to 65. It has to be cold in order for me to sleep...ladies, some of you know what I mean! It never got below 74 in the room all night. I was up every hour or so checking the thermostat. I also tried opening the window. It cooled the room a bit but there was so much noise from the airport, if didn't help on the sleep front. Around 6 AM, we just got up and decided to head home after having no rest at all. I was very polite and respectful when we checked out and I told the front desk gentleman about the problem. He did not care at all! He rolled his eyes multiple times and wouldn't provide an explanation until after about 10 minutes of me asking questions as to why it wouldn't get cold in the room. He finally said that in certain seasons (winter?) they turn off the A/C and only have the "fan" setting which circulates the existing air in the room. He finally said "we're sorry" and gave me the manager's business card to contact if I had further questions. **VERY DISAPPOINTED**
Stayed 1 night in Feb 2024
Response from Ed on Mar 1, 2024
Dear , Thank you for taking the time to provide us with your feedback. I will review your comments with our maintenance leadership team. We are better than this, the necessary steps will take place to insure that these issues are corrected.We hope to have the opportunity to provide you the type of experience you deserve.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

Robert

Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Robert,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

Nancy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Phone in room did not work. Bath tub had no stopper for tub. could not use bath.
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Carole

Business traveler
Liked: Staff & service, property conditions & facilities
Staff and restaurant awesome
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Carole,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Okay

lori

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Lori,Thank you for staying here at the Sheraton Albuquerque Airport Hotel. We are sorry to hear that we fell short of your expectations during your stay here. Could you please provide more on your stay with us where we can improve service?Sincerely,Ed SanchezAssistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excellent

Waichee

Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Waichee,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Jerome,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ed on Mar 1, 2024
Dear Ryan,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Poor

Jan

Traveled with group
Liked: Property conditions & facilities
Disliked: Amenities
I did not like the design of the lobby area. Everything was too open and noisy. The room was advertised as in room refrigerator and there was none. The room was also over crowded with the desk table, had no comfortable chair for watching tv ,bathroom drains gurgled every time someone ran water, sometimes even when the water was being run in another room. We both use walkers and found it difficult entering the elevator because the carpet was not installed flush and was difficult to get the walker wheels to go over it.
Stayed 3 nights in Jan 2024
Response from Ed on Mar 1, 2024
Dear Jan,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager