Superior Double or Twin Room | Street view
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Reviews of Hotel Kazakhstan

4 out of 5
Hotel Kazakhstan
Dostyk ave 52/2, Almaty

Reviews

8.0

Very Good

Rating 10 - Excellent. 56 out of 151 reviews" "
Rating 8 - Good. 54 out of 151 reviews" "
Rating 6 - Okay. 27 out of 151 reviews" "
Rating 4 - Poor. 6 out of 151 reviews" "
Rating 2 - Terrible. 8 out of 151 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Aziza

Staff is not helpful- i had three suitcases however no help from staff.
Stayed 1 night in May 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Consistently good
Stayed 1 night in Mar 2024
Response from Anelya on Apr 18, 2024
Dear Guest, We would like to express our sincere gratitude to you for sharing your impressions of our services and highly appreciated the level of service. Thank you for appreciating the location of the hotel and the variety of breakfasts. We hope that you will appreciate our efforts, as well as other important categories such as the quality of cleaning, room service, restaurant service and many additional services. Your opinion is very important to us! With respect, The team of the hotel Kazakhstan!

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money. Great breakfast!
Stayed 3 nights in Feb 2024
Response from Anelya on Apr 18, 2024
Dear Guest, We would like to express our sincere gratitude to you for sharing your impressions of our services and highly appreciated the level of service. Thank you for appreciating the location of the hotel and the variety of breakfasts. We hope that you will appreciate our efforts, as well as other important categories such as the quality of cleaning, room service, restaurant service and many additional services. Your opinion is very important to us! With respect, The team of the hotel Kazakhstan!

10/10 Excellent

AYHAN, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stuff, nice restaurants
Stayed 2 nights in Feb 2024
Response from Anelya on Apr 18, 2024
Dear Guest, We would like to express our sincere gratitude to you for sharing your impressions of our services and highly appreciated the level of service. Thank you for appreciating the location of the hotel and the variety of breakfasts. We hope that you will appreciate our efforts, as well as other important categories such as the quality of cleaning, room service, restaurant service and many additional services. Your opinion is very important to us! With respect, The team of the hotel Kazakhstan!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for the last sevral years, I have been in this hotel. now this hotel is getting better and better of all areas. service, facilities, and cleanness. i give claps to the new management team.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A amazing experience,,,,strongly recommended hotel accommodation and restaurants,,,centrally located in almaty Kazakhstan
Stayed 22 nights in Jan 2024

10/10 Excellent

HIROYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Openness and nice view.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Stayed 14 nights in Dec 2023

6/10 Okay

Soumadip

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staffs are very slow and disobedient.

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2023

10/10 Excellent

YUNLONG

Liked: Cleanliness, staff & service, amenities
Everything is fine besides the TV like in 80s year robots

10/10 Excellent

TATYANA, Laguna Niguel

Stayed 2 nights in Oct 2023

8/10 Good

ANNA, Tashkent

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms feel like well-used and required to be fixed
Stayed 1 night in Oct 2023

10/10 Excellent

ishita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money
Amazing location. Near most of the landmarks. Safe area. Loads of restaurants, drinking places and conveniece stores right across the road. Breakfast was the highlight. Will definately stay here again.
Stayed 3 nights in Oct 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Time Capsule Hotel😍
The hotel was pretty amazing experience to have in Almaty as I’ve been told that its one of the oldest hotels their and its like a time capsule😍 the view are wonderful no matter which side or floor you are at! The hotel have 24/7 restaurant (Noodles) and its yummy as well as they have 24/7 mini market inside the hotel and a coffee shop. If I'm visiting Almaty again, definitely will be staying at Kazakhstan Hotel again.
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Bauyrzhan

Disliked: Staff & service
Great location and breakfast, ok rooms and service
The hotel is a bit old and worn out, the room is pretty small, but the views on the higher floors are amazing, the location is good and breakfast is superb. But the personnel is ok, couldn't find a luggage trolley and weren't really friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Arnob Ahnaf

Liked: Cleanliness, staff & service
Extremely helpful staff. I had no problems communicating regardless of spending neither Kazakh nor Russian. The room was a little old, and the tv was not compatible with internet. There was no fridge in the room either. Aside from that everything was great. Breakfast was nice. The hotel is close to bunch of resorts and there’s a nice park right outside.
Stayed 5 nights in Sep 2023

10/10 Excellent

Nazim, Chicago

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Dry good service. Amazing breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

8/10 Good

Jeff, Acacia Ridge

Stayed 3 nights in Aug 2023

2/10 Terrible

AIBEK

Disliked: Cleanliness, property conditions & facilities
Sauna is for private sessions during the day. Room wth no AC, should have mentioned during booking. Good food.
Stayed 1 night in Aug 2023

6/10 Okay

Kirolos

Liked: Staff & service, amenities
This hotel has an ideal location. You can walk to many attractions. also metro and bus stop near the hotel. The hotel staff are wonderful, very helpful and kind. The breakfast is delicious. The lobby and reception area are a bit dusty. Also don't use the shop and currency exchange at the hotel because the price is too high there. my room did not match the photo on the site. the furniture is old and chipped. big TV from the 90s. In general, the feeling of the room is like returning to the USSR
Stayed 6 nights in Aug 2023

6/10 Okay

Dmitry

Traveled with group
Liked: Cleanliness, staff & service, amenities
Air condition was not available in the bedroom (only in the second room within Junior Suite).
Stayed 6 nights in Jul 2023

10/10 Excellent

Gayle

Traveled with partner
Liked: Amenities
This is a landmark Soviet era hotel updated with contemporary style and current amenities. Terrific service. Breakfast buffet included an extraordinary array of regional and classic foods.
Stayed 3 nights in Aug 2023

6/10 Okay

tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast Extremely loud music on the 26th floor preventing guests from sleeping on floors around it Nice staff
Stayed 5 nights in Jul 2023

6/10 Okay

Dominic

Liked: Cleanliness
Disliked: Property conditions & facilities
Location of hotel was excellent, walking distance to most tourist attractions. I didn’t like my room, had an old CRT tv with poor satellite reception. If you want a good sleep, I recommend choosing the city view. The mountain view has a nightclub on ground level which plays music every night.
Stayed 4 nights in Jul 2023

6/10 Okay

Majed

Liked: Cleanliness, property conditions & facilities
Breakfast is amazing. But the head of staff is always pushing his cart to the coffee/tea station. Hitting me or blocking my way. He is Turkish and cares only about Turkish guests! I paid for superior room. but got basic room instead. Stayed 23 nights and asked the reception director(Ameli) to upgrade my room. She made me sit in front of reception for 3 hours for 3 consecutive days while she kept saying 5 minutes. She had no respect for foreigners. Expedia should be notified that all the Kazakhstanis had the superior(Lux) rooms. She kept showing me downgraded rooms, instead of upgrading. Never again. They owe me money for wasting 3 days of my cherished vaccation! waiting for her to talk to me. She thinks her time is more important than the foreign clients! I think the Turkish owners hired her for her looks & nothing else. She is so rude and think that she is superior!
Stayed 4 nights in May 2023

4/10 Poor

Majed

Liked: Cleanliness
Stayed 6 nights in Jun 2023

2/10 Terrible

Elena, San Diego

Business traveler
Liked: Cleanliness, staff & service
There is a bar/open air night club. Absolutely impossible to sleep and rest during a night. Music is extremely loud. Shower sewer is clogged. Shower was leaking. Old towels in bathroom. Breakfast was delicious.
Stayed 6 nights in May 2023

8/10 Good

shadman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff
Thanks, friendly and pleasant staff.
Stayed 4 nights in May 2023

10/10 Excellent

Timothy, Madison

Liked: Staff & service, amenities, property conditions & facilities
I've been to Kazakhstan many times and stayed at several places in Almaty. The Hotel Kazakhstan is my top choice for several reasons: It is in a prime location in the heart of the city where you can easily walk to many of the main attractions--the Green Bazaar, Panfilov Park, Ascension Cathedral, Kok-Tobe funicular, the opera house, etc. Almaty is a city made for walking! The hotel Kazakhstan is at a higher elevation, especially if you're in an upper floor, so the air is much fresher. The big windows in the rooms also open wide, so you can let in all the fresh mountain air. The complimentary breakfast is vast, with all the usual breakfast items plus many hot dishes, fruits, salads, etc. There are several good restaurants in the Hotel KZ complex, and there are dozens of excellent restaurants nearby. Directly behind the Hotel Kazakhstan is a peaceful and shady city park where you can relax. It also has a great children's playground--excellent if you are traveling with kids. If you are new to Almaty, you will want to ride up to Kok-Tobe on the funicular, and the entrance is directly next door. I found the hotel staff extremely helpful and friendly. (Not all the staff are equally good with English, so you should have patience too.) Lastly, the room rates are a great bargain (I had a "Superior" room on the 24th floor on my last visit, which had terrific mountain views.) There are many much more expensive hotels in Almaty, but the Hotel Kazakhstan is my personal favorite.

10/10 Excellent

Emad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy nice hotel ,good location and nice room view, nice hotel staff
Stayed 1 night in Mar 2023

10/10 Excellent

Wassim, BROOKLINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for money, comfortable stay in central location and friendly staff.
Stayed 6 nights in Jan 2023

10/10 Excellent

Nadezhda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.

8/10 Good

Gordon

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Mark A

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent friendly staff. Amazing hue free breakfast.
Stayed 7 nights in Nov 2022

10/10 Excellent

Wassim, BROOKLINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You definitely get more than what you pay for, and it was comfortable for a month long stay
Stayed 1 night in Oct 2022

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, well maintained hotel, very good breakfast
Stayed 2 nights in Oct 2022

8/10 Good

Ilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The superior rooms are brilliant. The standard ones are to be avoided in my opinion though. Brilliant breakfast and gorgeous views from top floors.
Stayed 3 nights in Sep 2022

6/10 Okay

gholamreza

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Bayan

Traveled with family
Liked: Staff & service, amenities
I liked the elevators, breakfast, and there were two rooms in 1. I did not like that the Wi-Fi wasn't good, and that only the second room had A/C.
Stayed 2 nights in Jul 2022

4/10 Poor

Aziza

Liked: Staff & service
Disliked: Property conditions & facilities
I booked a standard room and ended up with a two bedroom and 1.5 bathroom. Rooms were very very small, shower drainage was poor. Otherwise liked reception staff.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Rajneesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Gvbpilot, HOUSTON, TX

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property. The room service menu was a little sparse but I didn’t ask for anything special so that might be available. The roof top restaurant is excellent.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Magnificent hotel. Lovely room and bathroom. Comfortable bed. Friendly and helpful staff. Great location in the south of the central area of the city, convenient for shops/restaurants and Kok Tobe cable car.
Stayed 1 night in Jul 2019