Lobby lounge
Check availability

Reviews of Uyut Hotel

4 out of 5
Uyut Hotel
Gogol Street 127/1, intersection with Seifullin Street, Almaty

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 62 reviews" "
Rating 8 - Good. 20 out of 62 reviews" "
Rating 6 - Okay. 7 out of 62 reviews" "
Rating 4 - Poor. 1 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Munish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very helpful.
Stayed 2 nights in Apr 2024
Response from Торгаутов Нурлан on Apr 28, 2024
Спасибо за Ваш отзыв и оценку нашего отеля.

10/10 Excellent

Barbara

Stayed 3 nights in Apr 2024
Response from Torgautov N. on May 20, 2024
Hello, dear Barbara.Thank you for choosing our hotel, your review and high rating of our hotel.Your opinion is important to us.We are glad that we were able to meet your expectations and that you enjoyed your stay at the UYUT hotel in Almaty.In the future we will be glad to see you again among our guests.Thank you very much.Director of the UYUT Almaty hotel,Torgautov N.

10/10 Excellent

KRISTINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 17 nights in Mar 2024
Response from Торгаутов Нурлан on Apr 28, 2024
Спасибо за Ваш отзыв и оценку нашего отеля.

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, great location
We really enjoyed our stay at the Uyut Hotel. It was walking distance to all the main sights in the city and close to lots of great restaurants and shopping. The hotel staff were very helpful and the breakfast was great. I would definitely stay here again!
Stayed 2 nights in Jan 2024

8/10 Good

ALISTAIR STEWART

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 5 nights in Jan 2024
Response from Torgautov N. on Jan 11, 2024
Hello, dear ALISTAIR STEWART.Thank you for choosing our hotel, your review and high rating of our hotel.Your opinion is important to us.We are glad that we were able to meet your expectations and that you enjoyed your stay at the COMFORT hotel in Almaty.In the future we will be glad to see you again among our guests.Thank you very much.Director of the UYUT Almaty hotel,Torgautov N.

8/10 Good

Ezrah

Stayed 2 nights in Dec 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Good at first & very unprofessional when i left
Experience at the hotel at first was good, i satayed for several nights, room was clean but the bed didn't have a headboard for some reason it had a brick wall. They charged me extra because i had a local friend that stayed with me in the room.. The horribly very unprofessional service i got was when i checked out of the hotel on my way back to home to usa i starte to get several text messaged from the hotel on whatsapp telling me that i owe them miney for unpaid taxes and my friend staying with me.. but they didn’t say anything to me upon my check out at the hotel.. Constantly bothering me inconvenienced me during my trips back at the airport very, very disappointing and unprofessional. Will not be going back to this hotel.
Stayed 2 nights in Nov 2023
Response from Torgautov N. on Jan 11, 2024
Good afternoon, James .Thank you for choosing our hotel, your review and rating of our hotel.Your opinion is important to us.We will take into account your comments and suggestions for adjusting and improving the quality of services provided in our Hotel. Additional work will be done with the staff to provide quality service to guests.In the future we will be glad to see you again among our guests.Thank you very much.Director of the UYUT Almaty hotel,Torgautov N.

10/10 Excellent

Baiyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Easy to walk to major places of interests
Stayed 1 night in Nov 2023
Response from Torgautov N. on Jan 11, 2024
Hello, dear Baiyan.Thank you for choosing our hotel, your review and high rating of our hotel.Your opinion is important to us.We are glad that we were able to meet your expectations and that you enjoyed your stay at the COMFORT hotel in Almaty.In the future we will be glad to see you again among our guests.Thank you very much.Director of the UYUT Almaty hotel,Torgautov N.

10/10 Excellent

Bayan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2021
Response from Nurlan Torgautov on Dec 11, 2021
Good afternoon, Dear Bayan. Thank you for your choice of our hotel, your review and appreciation. Your feedback is very important to us. We are glad that you enjoyed your stay at the Hotel Uyut Almaty. In the future, we will be glad to see you among our guests again. Have a nice day. Sincerely, Director of the hotel "Uyut" Almaty, Torgautov Nurlan

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing, friendly staff, tasty food, great location.
Stayed 2 nights in Jun 2021
Response from Nurlan Torgautov on Aug 6, 2021
Hello dear guest Anonymous. Thank you for your review and rating of our hotel. Your opinion is important to us. We are glad that we were able to meet your expectations and you enjoyed your stay at the "UYUT" hotel in Almaty. In the future, we will be glad to see you again among our guests. Thanks a lot. Director of the hotel UYUT Almaty, Torgautov N.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t stay elsewhere in Almaty
Set off from the main road, so unusually quiet and relaxing. Wonderful staff. Decent breakfast.
Stayed 1 night in Oct 2019
Response from Nurlan Torgautov on Oct 30, 2019
Good afternoon, Dear Guest. Thank you for your feedback and rating of our hotel. Your feedback is very important to us. We are glad that you enjoyed your stay at the UYUT Hotel Almaty. In the future, we will be glad to see you among our guests. Have a nice day. Thank you very much. Kind Regards, Director of Hotel "UYUT" Almaty Nurlan Torgautov

8/10 Good

Godson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Nurlan Torgautov on Oct 16, 2019
Good afternoon, Dear Guest Godson. Thank you for your appreciation of our hotel. Your feedback is very important to us. We are glad that you enjoyed your stay at the UYUT Hotel Almaty. In the future, we will be glad to see you among our guests. Have a nice day. Thank you very much. Kind Regards, Director of Hotel "UYUT" Almaty Nurlan Torgautov

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good but breakfast not halal.. as a Muslim.. its a bit disappointing
Stayed 2 nights in Aug 2019
Response from Nurlan on Dec 30, 2019
Good afternoon, dear guest. Thank you for your feedback and rating of our hotel. Your opinion is important to us. We will certainly take into account all the comments and suggestions on your part to adjust and improve the quality of the services provided in our Hotel.

10/10 Excellent

Gord

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRAVEL VISA RUN
ALL WAS GREAT REALLY HAD A GOOD NIGHT WOULD RECOMMEND
Stayed 1 night in Aug 2019
Response from Ayazhan Satybaldy on Aug 16, 2019
Good day! Dear Guest Gord. Thank you for your positive feedback and appreciation of our hotel. Your feedback is very important to us. We are glad that you enjoyed your stay at the hotel UYUT Almaty. In the future, we will be glad to see you among our guests. Have a nice day. Thank you very much. Kind Regards, Reservation manager of Hotel UYUT Almaty Ayazhan Satybaldy

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come back
Everything was really nice! The staff was very friendly and helpful. The location is perfect. Not far to walk to the city center but very quiet. Breakfast was great.
Stayed 1 night in Jul 2019
Response from Nurlan Torgautov on Aug 8, 2019
Good afternoon, Dear Guest Joachim. Thank you for your positive feedback and appreciation of our hotel. Your feedback is very important to us. We are glad that you enjoyed your stay at the hotel UYUT Almaty. In the future, we will be glad to see you among our guests. Have a nice day. Thank you very much. Kind Regards, Director of Hotel UYUT Almaty Nurlan Torgautov

6/10 Okay

Rustamjon

Liked: Cleanliness, property conditions & facilities, room comfort
I was overcharged!!!
Upon my arrival to the hotel the hotel receptionist told me that the room type I booked was unavailable, and gave me a choice to choose either an upper class more expensive room or a lower class more affordable room. I went for an affordable room option. My stay was for 2 nights. At the 2nd late evening of my stay the receptionist called me at around 11 pm when I was already in bed, and told me to relocate to another room type that I originally booked. I told that it was very late for relocation and refused to do so. You don't call people asking to relocate at 11 pm Ms. Hotel Administration!!! You should have told it at the check-in or in the morning after the first night stay!!! Upon the check-out receptionist didn't even bother to tell me that I was charged the original booking price. I stayed in a more affordable room, but was charged for an upper class type room. This is unacceptable!!!! I want the difference to be paid back to me!!!
Stayed 1 night in Apr 2019
Response from Ayazhan Satybaldy. Reservation Manager on Jun 13, 2019
Good Day, Sir! Your feedback is very important for us. We regret that during your stay not everything went perfect. We have taken appropriate measures, administrator who had called you at 11:00 PM was punished. Please, accept our sincerest apologies. We will surely take into account all comments and suggestions. We will do our best to make your next stay in our Hotel more comfortable! As soon as possible, the reservation manager will contact you to get the details for a refund.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Nurlan Torgautov on May 3, 2019
Добрый день, Уважаемый Гость. Благодарим Вас за Вашу оценку нашего отеля. Ваше мнение очень важно для нас. Мы рады, что Вам нравится пребывание в отеле "УЮТ" Алматы. Будем рады вновь видеть Вас в числе наших гостей. Good afternoon, Dear Guest. Thank you for your assessment of our hotel. Your feedback is very important to us. We are glad that you enjoy staying at the hotel "UYUT" Almaty. We will be glad to see you again among our guests. Thank you very much. Kind Regards, Director of Hotel "UYUT" Almaty Nurlan S. Torgautov

2/10 Terrible

Verified traveler

Disliked: Staff & service
First let me tell you that the indoor pool they advertised does not exist. It's more like a deep hot tub, without the hot. Second, I booked the room on orbitz and as usual booked for 2 people. When I arrived they tried telling me my booking was on expedia and that it was for 1 person and I'd have to pay 15$ more a night for a second. After A somewhat heated conversation with Aziz, the front desk man, it was resolved. When I asked Aziz to speak with the manager about my problem, he told me that it was a holiday and he couldn't disturb her. Every single member of the staff except for the restaurant staff was rude and unhelpful. They are way overstaffed and when I was talking to Aziz at the front desk, I had about 4 other men, vallets and security crowding my space behind me. Especially the guys doing the "security" looked awful. No one greeted you at the door. They all have you a mean look and there eyes continued to stare at you until you were beyond view. It was an extremely uncomfortable stay. Given that I had a suite and the most expensive room in the hotel. I expected a little more customer service than what I got. I will never consider staying there again.
Stayed 3 nights in Apr 2018
Response from Saltanat Ashimhanova Chief Manager on May 12, 2018
Dear guest! Thank you for taking the time to review your stay at our hotel. I am sorry to hear we did not meet your expectations; your feedback is much appreciated and acted upon. We always strive to provide the best services to our guests and we will take necessary actions regarding your comments in particular reservation issues.We want to inform you that the price for the second person in the room is 5000 tenge.You booked and paid for one person and the administrator asked you to pay for the second guest.Hoping to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was pleased with the hotel, breakfast was tasty and filling, very quiet at night, slightly detached from the sights otherwise fine, friendly service
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy nice compact room with everything you need in a nice order. Location is quite central, but due to the fact the hotel is located a bit off the main street (behind one building), it was quiet enough too. Better than any expectation I had.

10/10 Excellent

Heiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very comfortable hotel, in good shape and with very helpful staff. Whenever we had a question or request, they were ready to assist us. The rooms were clean and well kept, all necessary stuff was in the room available. The location of the hotel is on the edge of the centre. We love to walk and therefore it was not an issue for us to access the main sights. Also every day there were local taxi drivers offering their services around the hotel. One the one hand, there is no nice view from this hotel and it is not in the middle of local night life but on the other hand, it also makes it a relatively quiet place. The only tiny minus for this hotel is the breakfast coffee, it was often rather mild or too mild. Otherwise, I do not see any issues with this hotel. Thank you!

6/10 Okay

Hugh

Liked: Cleanliness, staff & service, room comfort
Convenient and clean hotel.
Good hotel with nice front desk staff.

10/10 Excellent

Matthias, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities
Die Mitarbeiter sind sehr hilfsbereit. Alle wichtigen Orte sind fußläufig zu erreichen. Klare Empfehlung. Frühstück war so la-la.
Stayed 11 nights in Feb 2024
Response from Torgautov N. on Mar 16, 2024
Hallo, lieber Matthias .Vielen Dank, dass Sie sich für unser Hotel entschieden haben, für Ihre Bewertung und die hohe Bewertung unseres Hotels.Ihre Meinung ist uns wichtig.Wir freuen uns, dass wir Ihre Erwartungen erfüllen konnten und dass Sie Ihren Aufenthalt im COMFORT Hotel in Almaty genossen haben.Wir würden uns freuen, Sie auch in Zukunft wieder unter unseren Gästen begrüßen zu dürfen.Herzlichen Dank.Direktor des UYUT Almaty Hotels,Torgautov N.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Nurlan Torgautov on Apr 5, 2022
Hello dear guest. Thank you for choosing our hotel, your review and rating of our hotel. Your opinion is important to us. We are glad that we were able to meet your expectations and that you enjoyed your stay at the UYUT Hotel Almaty. In the future we will be glad to see you again among our guests. Many thanks. Director of the hotel UYUT Almaty, Torgautov N.

10/10 Excellent

Dirk Uwe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2020
Response from Nurlan Torgautov on Nov 5, 2020
Good afternoon, Dear Guest Dirk Uwe. Thank you for your positive feedback and assessment of our hotel. Your feedback is very important to us. We are glad that you enjoyed your stay at the Comfort Hotel Almaty. In the future, we will be glad to see you among our guests. Have a nice day. Yours faithfully, Director of the hotel "UYUT" Almaty, Torgautov N.

8/10 Good

Gulnar

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Отель давно уже зарекомендовал себя как недорогой, но уютный и комфортный. Мне, как приезжающему на короткий срок, все нравится. Единственное ,что хотелось бы пожелать, чтобы уборку проводили ежедневно ,а не в день заезда и отъезда.
Stayed 3 nights in Jul 2020
Response from Торгаутов Нурлан on Jul 8, 2020
Добрый день, Уважаемая Надежда Кремнева. Благодарим Вас за Ваш позитивный отзыв и оценку нашего отеля. Ваше мнение очень важно для нас. Мы обязательно учтем все комментарии и предложения с вашей стороны, чтобы скорректировать и улучшить качество услуг, предоставляемых в нашем отеле. В будущем мы будем рады видеть вас снова среди наших гостей. Хорошего Вам дня. С уважением, Директор отеля "УЮТ" Алматы, Торгаутов Н.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Nurlan Torgautov on Jan 4, 2020
Good afternoon, dear guest. Thank you for your feedback and rating of our hotel. Your opinion is important to us. We will certainly take into account all the comments and suggestions on your part to adjust and improve the quality of the services provided in our Hotel. Many thanks.

10/10 Excellent

Pelin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Nurlan Torgautov on Nov 26, 2019
Good afternoon, dear guest. Thank you for your feedback and rating of our hotel. Your feedback is very important to us. We are glad that you enjoyed your stay at the UYUT Hotel Almaty. In the future, we will be glad to see you among our guests. Have a nice day.

8/10 Good

Stefan, Sachsen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Zentrum in 10 Min zu Fuß erreichbar, Frühstück reichhaltig, Zimmer leider recht kalt
Stayed 3 nights in Oct 2019
Response from Nurlan Torgautov on Nov 2, 2019
Good afternoon, dear Stefan. Thank you for your feedback and appreciation of our hotel. Your opinion is important to us. We will certainly take into account all the comments and suggestions on your part to adjust and improve the quality of the services provided in our Hotel. Thank you very much. Kind Regards, Director of Hotel "UYUT" Almaty Nurlan Torgautov

8/10 Good

Tetiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Все отлично! Но, я никогда не ставлю оценку 5 если не уделяется должного внимания напольному покрытию (ковролину) в номере. Его в редких случаях проходят пылесосом. Просьба обратить внимание администрации на этот аспект чистоты в отеле. Спасибо! За последний год WiFi в Казахстане стал "хромать". Даже не знаю отнести это к недостаткам отеля или это проблема в целом по стране.
Stayed 7 nights in Aug 2019
Response from Торгаутов Нурлан on Oct 3, 2019
Добрый день, Уважаемая Татьяна. Благодарим Вас за Ваш отзыв и оценку нашего отеля. Ваше мнение важно для нас. Нам очень жаль, что ваше пребывание в нашем отеле было сопряжено с небольшими неудобствами. Мы обязательно учтём все замечания и пожелания с Вашей стороны для корректировки и улучшения качества предоставляемых услуг в нашем Отеле. Уверяю Вас, проблемы с интернетом зависят не от нас, но страдают от них наши клиенты. Будем рады вновь видеть Вас в числе наших гостей. Большое спасибо. С уважением, Директор отеля "УЮТ" Алматы Нурлан Торгаутов

4/10 Poor

Evgeny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Торгаутов Нурлан on Sep 9, 2019
Добрый день, Уважаемый Евгений. Благодарим Вас за обратную связь и оценку нашего отеля. Ваше мнение очень важно для нас. Мы рады, что Вам понравилось пребывание в отеле "УЮТ" Алматы. В будущем, будем рады видеть Вас в числе наших гостей. Хорошего Вам дня. С уважением, Директор отеля "УЮТ" Алматы, Торгаутов Н.С.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Nurlan Torgautov on Sep 5, 2019
Добрый день, Уважаемый Гость Анонимус. Благодарим Вас за Ваш позитивный отзыв и высокую оценку нашего отеля. Ваше мнение очень важно для нас. Мы рады, что Вам понравилось пребывание в отеле "УЮТ" Алматы. В будущем, будем рады видеть Вас в числе наших гостей. Хорошего Вам дня. С уважением, Директор отеля "УЮТ" Алматы, Торгаутов Н.С. Good afternoon, Dear Guest Anonymous. Thank you for your positive feedback and appreciation of our hotel. Your feedback is very important to us. We are glad that you enjoyed your stay at the UYUT Hotel Almaty. In the future, we will be glad to see you among our guests. Have a nice day. Respectfully, Director of the UYUT Hotel Almaty, Torgautov N.S.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
나이가 좀 있어 보이는 남자 직원들이 무뚝뚝한 표정이 마음에 들지 않음.리셉션의 여자 직원들은 친절함.음식은 마음에 들었슴.다만 융통성 있는 서비스가 안되고 정해진 규칙대로 해야만 하는 것이 마음에 들지 않음.
Stayed 5 nights in May 2019
Response from Director of Hotel "UYUT" Almaty Nurlan Torgautov on Aug 2, 2019
안녕하세요, 친애하는 손님. 호텔에 대한 긍정적 인 피드백과 감사에 감사드립니다. 귀하의 의견은 우리에게 매우 중요합니다. UYUT Hotel Almaty에서 즐거운 시간을 보내셔서 기쁩니다. 우리는 호텔에서 제공하는 서비스의 품질을 조정하고 개선하기 위해 귀하가하는 모든 의견 및 제안을 고려할 것입니다. 우리는 우리 호텔에서 더 편안하게 머물도록 최선을 다할 것입니다! 감사합니다. UYUT Hotel Almaty, N. Torgautov 소장

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles stets zu unserer vollsten Zufriedenheit. Zimmer sauber, Hotelangestellte sehr nett und zuvorkommend, Essen sehr lecker.
Stayed 5 nights in Jun 2019
Response from Torgautov Nurlan on Jun 20, 2019
Guten Tag, liebe Lilia. Vielen Dank für Ihr Feedback und Ihre Wertschätzung unseres Hotels. Ihre Meinung ist uns sehr wichtig. Wir freuen uns, dass Sie Ihren Aufenthalt im Hotel "UYUT" Almaty genossen haben. Wir würden uns freuen, Sie in Zukunft bei unseren Gästen begrüßen zu dürfen. Einen schönen Tag noch. Mit freundlichen Grüßen, Direktor des Hotels "UUT" Almaty, Torgautov N.

8/10 Good

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Стандартно, без изысков.
Хороший отель. Ничего сверхъестественного.
Stayed 2 nights in Jun 2019
Response from Nurlan Torgautov on Jun 9, 2019
Добрый день, Уважаемый Гость Pavel. Благодарим Вас за Ваш отзыв и оценку нашего отеля. Ваше мнение очень важно для нас. Мы рады, что Вам нравится пребывание в отеле "УЮТ" Алматы. В будущем, будем рады видеть Вас в числе наших гостей. С уважением, Директор отеля "УЮТ" Алматы, Торгаутов Н.С.

10/10 Excellent

Nodir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Нам все понравилось
Stayed 3 nights in Jun 2019
Response from Nurlan Torgautov on Jun 9, 2019
Добрый день, Уважаемый Гость Nodir. Благодарим Вас за Ваш позитивный отзыв и высокую оценку нашего отеля. Ваше мнение очень важно для нас. Мы рады, что Вам нравится пребывание в отеле "УЮТ" Алматы. В будущем, будем очень рады видеть Вас в числе наших гостей. С уважением, Директор отеля "УЮТ" Алматы, Торгаутов Н.С.

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019
Response from Nurlan Torgautov on Jun 11, 2019
Good afternoon, dear Anonymous. Thank you for your feedback and appreciation of our hotel. Your feedback is very important to us. We are glad that you enjoyed your stay at the hotel "UYUT" Almaty. In the future, we will be glad to see you among our guests. Thank you very much. Kind Regards, Director of Hotel "UYUT" Almaty Nurlan Torgautov

6/10 Okay

Rustamjon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel Overcharged me !!
The hotel accomodated me in a lower category room than what I had booked, but charged for an upper category room. I am sooo dissatisfied
Stayed 2 nights in Apr 2019
Response from Nurlan Torgautov on Jun 13, 2019
Good afternoon Rustamjon. Thank you for your message and feedback. We received your card details and will refund you today. I apologize to you for this incident. The reception staff was interviewed, the perpetrators of this situation were punished. Once again, let me bring you our sincere apologies. In the future, we will be glad to see you among our guests. Have a nice day. Thank you very much. Kind Regards, Director of Hotel "UYUT" Almaty Nurlan S. Torgautov

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Torgautov Nurlan on Jan 9, 2019
Добрый день, Уважаемый Гость. Благодарим Вас за оценку нашего отеля. Ваше мнение очень важно для нас. Мы рады, что Вам понравилось пребывание в отеле "УЮТ" Алматы. Будем рады вновь видеть Вас в числе наших гостей. С уважением, коллектив отеля "УЮТ" Алматы. Good afternoon, Dear Guest. Thank you for rating our hotel. Your feedback is very important to us. We are glad that you enjoyed your stay at the hotel "UYUT" Almaty. We will be glad to see you again among our guests. Best regards staff of the hotel "UYUT" Almaty.

8/10 Good

Tetiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018
Response from Нурлан Торгаутов, генеральный директор on Dec 26, 2018
Добрый день, Уважаемый Гость Tetiana. Благодарим Вас за Вашу оценку нашего отеля. Ваше мнение очень важно для нас. Мы рады, что Вам понравилось пребывание в отеле "УЮТ" Алматы. Будем рады вновь видеть Вас в числе наших гостей. С уважением, коллектив отеля "УЮТ" Алматы. Good afternoon, Dear Guest Tetiana. Thank you for your assessment of our hotel. Your feedback is very important to us. We are glad that you enjoyed your stay at the hotel "UYUT" Almaty. We will be glad to see you again among our guests. Best regards staff of the hotel "UYUT" Almaty.

6/10 Okay

SO PING

Liked: Cleanliness, room comfort
前台的客服態度很差..明明已全付款..又給confirmation他們看.. 他們不相信..不查明..而且說話很尖酸.. 我唯有請朋友打電話去hotels.com.攪清楚已付清. 客服態度令人非常討厭.資素很低劣 The attitude of the front desk customer service is very poor.. obviously have paid all.. and give confirmation to them to see.. They don't believe it.. don't find out.. and the speech is very bitter.. I only have to ask my friend to call hotels.com. I have to clear the payment. Customer service is very annoying. The qualifications are very poor.
Stayed 3 nights in Sep 2018

6/10 Okay

SO PING

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

SO PING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Mats, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Nothing to complain about, the reception staff expected us and check-in was a breeze, the hotel looked just the photos on Expedia and the staff were very helpful and service-minded. They also have a good restaurant on the bottom floor. A great place to stay in Almaty!
Stayed 2 nights in Aug 2018
Response from Torgautov Nurlan on Oct 10, 2018
Good afternoon, Dear Mats. Thank you for your kind feedback and appreciation for our hotel. Your feedback is very important to us. We are very glad that you enjoyed staying at our hotel. We will be glad to see you again among our guests. Yours faithfully, staff of the hotel "UYUT" Almaty.

8/10 Good

BYUNGWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
훌륭한 아침조식
아침 조식이 너무 훌륭함. 레스토랑 음식도 가격대비 아주 좋음
Stayed 3 nights in Aug 2018
Response from Torgautov Nurlan on Aug 13, 2018
안녕하세요. 저희 호텔에 대한 피드백과 평가에 감사드립니다. 귀하의 의견은 우리에게 매우 중요합니다. 우리는 당신이 우리 호텔에 머물기를 즐겼다 니 다행이다. 우리는 손님들을 다시 만날 수있게되어 기쁩니다. 진심으로, 호텔 "UYUT"알마티의 직원.

8/10 Good

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
çalışanlar çok iyiler. yardımcı oldular
Response from Nurlan Torgautov on May 18, 2018
Dear Samir. Thank you for your feedback and evaluation of our hotel. Your feedback is very important to us. We are glad that you enjoyed staying at our hotel. We will be glad to see you again among our guests. Yours faithfully, staff of the hotel "UYUT" Almaty.

8/10 Good

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a business traveller
Rooms are clean, although my room was not very big, but big enough for me and my luggage. Breakfast was good, and I give an extra plus for the restaurant, which has open patio on summertime. Also location is nice, no traffic noise at all.
Response from Nurlan Torgautov on May 20, 2018
Dear Pekka, Thank you for your feedback and evaluation of our hotel. Your feedback is very important to us. We are glad that you enjoyed staying at our hotel. We will be glad to see you again among our guests. Yours faithfully, staff of the hotel "UYUT" Almaty.

10/10 Excellent

Rashida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отзыв нетипичного клиента.
Бываю в Алма-Ате регулярно. Выбор отеля определяется в зависимости от цели поездки. В командировке (за счет фирмы) останавливаюсь в "Казахстане", летом для горного туризма - в "Чимбулаке" или на "Воротах Туюксу". В этот раз мы с женой приезжали в А-А, чтобы навестить родственников, так что выбор отеля определялся в первую очередь близостью к месту их жительства на ул.Пастера (кто такой Макатаев - ?). Но по прибытии были приятно удивлены общим состоянием отеля, качеством номеров и уровнем сервиса. Достоинства: нормально работает интернет, нет замечаний к завтраку, мебель в номере практически новая, кровать удобная, освещение в номере спроектировано грамотно, сантехника новая, все работает как надо - не придерешься. Мелкие недостатки: надо бы в ванной прибить пару крючков для одежды, вешалка у входной двери качается, когда на нее вешаешь куртку - надо зафиксировать ее к стене. Вид из окна никакой (отель расположен внутри жилого квартала и практически "окна в окна" к жилым домам), но это не зависит от персонала отеля и лично для нас не является приоритетом. В целом отель вполне соответствует своей ценовой категории и при следующей поездке в А-А с аналогичными целями будем останавливаться там еще и еще. Сергей и Рашида.
Stayed 3 nights in Dec 2017
Response from Ашимханова Салтанат (главный менеджер) on Jan 8, 2018
Уважаемые Сергей и Рашида! Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно передам Ваше мнение всем сотрудникам. Я уверена, что такие отзывы послужат хорошей мотивацией для всего персонала.Спасибо большое за Ваши замечания, я обязательно передам эту информацию в технический отдел и мы сделаем все возможное, чтобы улучшить качество работы. Спасибо еще раз за Ваш отзыв, и мы надеемся, что Ваш следующий визит будет столь же приятным, как и этот!

8/10 Good

HACK JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017