Terrace/patio

Reviews of Hyatt Place Amarillo-West

3 out of 5
Hyatt Place Amarillo-West
8985 W. AMARILLO BLVD, Amarillo, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1210 out of 1636 reviews" "
Rating 8 - Good. 250 out of 1636 reviews" "
Rating 6 - Okay. 98 out of 1636 reviews" "
Rating 4 - Poor. 32 out of 1636 reviews" "
Rating 2 - Terrible. 46 out of 1636 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Starbucks coffee machine in the lobby was broken.
Stayed 2 nights in Mar 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms and friendly staff upon checkin. I have stayed here before and enjoyed it and a reasonable rate as well.
Stayed 1 night in May 2024
Response from Steve P. on May 22, 2024
Thanks, Matt! We're glad you have enjoyed all of your visits and appreciate your feedback. We hope you had a great trip and will come back to see us anytime you're in town.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Steve P. on May 23, 2024
Thanks, Shane! We're glad your visit was great and hope to see you again soon. Have a wonderful day!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to rest and continue with your long trip.
Stayed 1 night in May 2024
Response from Steve P. on May 22, 2024
We're glad you were able to relax and get some great rest, Maria. We appreciate your feedback and hope you'll come back to see us anytime you're in town!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in; professional and friendly staff at front desk.
Stayed 1 night in May 2024
Response from Steve P. on May 22, 2024
Thanks, Christopher! We're glad to know your visit was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Steve P. on May 22, 2024
Thanks, Gregory! We're glad your stay was great and hope to see you again soon. Have a terrific day!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property at a good price. Key cards would not work on the doors in the back of the property. Will stay here again. Thank you.
Stayed 1 night in May 2024
Response from Steve P. on May 20, 2024
Thanks for staying with us, Mary! We're glad your stay was good and appreciate your feedback. We will follow up on those key cards and see what the issue was. Thanks for the heads up! Travel safely, and we'll see you soon!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this property. It’s a great hotel! Nice staff, good breakfast, heated pool and great workout facilities! This time we stayed on the 4th floor away from the elevator and it was such a nice, quiet stay. Even on the weekend! The hotel is super close to good eating (Torchy’s was about 3 minutes away) and shopping.
Stayed 1 night in May 2024
Response from Steve P. on May 20, 2024
Thanks, Amanda! We're glad your visit was good and you got a great night's rest. We appreciate your feedback and hope to see you again soon. Have a terrific week!

10/10 Excellent

RANA, orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean, comfortable, would stay here again
Stayed 1 night in May 2024
Response from Steve P. on May 20, 2024
Thanks, Rana! We're so glad you enjoyed your visit and can't wait to see you again. Travel safely, and have a wonderful week!

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend a stay
Stayed 1 night in May 2024
Response from Steve P. on May 20, 2024
Thanks, Frank! We appreciate your recommendation and are glad you enjoyed your stay. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

James, Danver

Liked: Cleanliness, staff & service, property conditions & facilities
don't want to add
Stayed 1 night in May 2024
Response from Steve P. on May 21, 2024
Thanks for staying with us, James. We're glad your visit was good, and we hope to see you again soon. Have a great day!

10/10 Excellent

Chase

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and the room was very clean
Stayed 1 night in May 2024
Response from Steve P. on May 21, 2024
Thanks, Chase! We're glad your visit was good and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above
Stayed 1 night in May 2024
Response from Steve P. on May 17, 2024
Thanks, Raymond! We're glad you enjoyed your visit and appreciate your feedback. Travel safely, and have a nice day!

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, easy access to parking lot.
Stayed 1 night in May 2024
Response from Steve P. on May 16, 2024
Thanks for staying with us, Laurie! We're glad everything was great and hope to see you again soon.

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with a wonderful team.
Stayed 1 night in May 2024
Response from Steve P. on May 14, 2024
Thanks, Sophia! We're glad everything was great and appreciate your kind words. Travel safely, and we'll see you the next time you're in town!

8/10 Good

Mandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Our room was very clean, just a few spots over looked. The breakfast was good with lots of variety. The heated, salt water pool was great! And the gym was really well equipped. All of the staff we came in contact with were very friendly and helpful. The only bummer of the place was the noise. We could hear every very loud conversation in the hall and the rooms around us. I wasn’t expecting that for a hotel of this age and price point.
Stayed 1 night in May 2024
Response from Steve P. on May 14, 2024
Thanks for staying with us, Mandi! We're glad you enjoyed your visit and appreciate your feedback. We work hard to ensure all of our guests have an excellent experience. We do apologize for any noise issues you had. Please don't hesitate to report those to our front desk team. They are there to help 24/7! Travel safely, and we'll see you the next time you're in town!

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Breakfast not good
Stayed 1 night in May 2024
Response from Steve P. on May 10, 2024
Please accept our apologies, Steven! We know how important a delicious breakfast is and will follow up with our breakfast team. We hope everything else was great and can't wait to see you again. Have a great weekend!

10/10 Excellent

Yelena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet place. There is a good restaurant near by.
Stayed 1 night in Apr 2024
Response from Steve P. on May 9, 2024
Thanks for staying at Hyatt Place while you were in Amarillo, Yelena! We're glad you enjoyed your visit and hope to see you again soon. Have a nice evening!

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had arrived really late and super tired. The front associate was kind and pleasant and helpful. We had a good stay, the staff is real on top of everything!!
Stayed 1 night in May 2024
Response from Steve P. on May 7, 2024
Thanks, Ashley! We're glad you enjoyed your visit and that our team took excellent care of you. We work hard for our guests and want everyone to have an enjoyable experience. Travel safely, and have a terrific day!

10/10 Excellent

Jane

Traveled with family
Very clean, friendly people checking you in and good breakfast.
Stayed 1 night in May 2024
Response from Steve P. on May 7, 2024
Thanks, Jane! We're glad you enjoyed your visit and had a delicious breakfast. We know how important that is! Travel safely, and we'll see you soon!

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel. The breakfast buffet was the best I have seen in a very long time! The staff were all lovely. The frontage roads leading to the area of the hotel were confusing and challenging. Hopefully the area around the hotel will improve over time. Despite that, I would definitely stay here again and recommend it to friends. The amenities were great!
Stayed 1 night in May 2024
Response from Steve P. on May 6, 2024
Thank you so much, Rebecca! We're glad your visit was great and appreciate your kind comments. We work hard to provide our guests with a first-class experience. We hope you'll stay with us anytime you're in town. Have a terrific week!

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and quiet!
Stayed 1 night in May 2024
Response from Steve P. on May 4, 2024
Thanks for staying with us, Amber! We're glad your stay was great and appreciate your kind words. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Sungmook

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition
Stayed 1 night in May 2024
Response from Steve P. on May 4, 2024
Thanks for staying with us, Sungmook! We're glad you enjoyed your visit and hope to see you again soon. Please travel safely, and have a wonderful weekend!

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Place is always a solid choice. Great breakfast, clean and quiet room.
Stayed 1 night in May 2024
Response from Steve P. on May 3, 2024
Thanks, Josh! We're glad you always enjoy and can't wait to see you again soon. Have a great evening!

10/10 Excellent

yadiel

Stayed 1 night in Apr 2024
Response from Steve P. on May 22, 2024
Thanks for staying with us, Yadiel! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

2/10 Terrible

Glenda, Salyersville

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a dog in the room next door that apparently was left while the owners went to breakfast and it literally barked for an hour. WONT recommend this place to anyone
Stayed 1 night in Apr 2024
Response from Steve P. on Apr 29, 2024
Please accept our apologies, Glenda! We hope you contacted our front desk and reported the issue. They are always there to help and are really good at handling issues like this. We want everyone to have a great experience at Hyatt Place. Please travel safely, and have a wonderful week!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Steve P. on Apr 29, 2024
Thanks for staying with us, Gary! We're glad your stay was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

J.

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, helpful staff, clean room and comfy bed
Stayed 1 night in Apr 2024
Response from Steve P. on Apr 28, 2024
Thanks, J. We're glad your visit was great and appreciate your kind words. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice clean property with plenty of dining and shopping options nearby. We enjoyed our stay thoroughly and would stay there again.
Stayed 1 night in Apr 2024
Response from Steve P. on Apr 24, 2024
Thank you so much, Richard! We're glad your stay was great and appreciate your kind feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Steve P. on May 11, 2024
Thanks, John! We're glad your visit was great and hope to see you again soon. Travel safely, and have a terrific weekend!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Apr 2024
Response from Steve P. on Apr 18, 2024
Thanks for staying with us, Cheryl! We're glad you enjoyed your visit and hope you'll come back to see us anytime you're in Amarillo. Travel safely, and have a great weekend!

6/10 Okay

Michael, Denver

Property is clean and in a good location to the highway and within a short drive to restaurants and other shopping.
Stayed 1 night in Apr 2024
Response from Steve P. on Apr 18, 2024
Thanks for staying with us, Michael! We work hard to ensure our hotel is always clean and welcoming. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

seung min

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no microwave it is not good......
Stayed 1 night in Apr 2024
Response from Steve P. on Apr 17, 2024
Thanks for staying with us, Seung. We appreciate your feedback and hope you'll use the microwave in our lobby if you ever need one. We hope you had a great trip and will come back to visit us anytime you're in town!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, spacious and clean rooms
Stayed 1 night in Apr 2024
Response from Steve P. on Apr 16, 2024
Thanks, Christine! We're glad our team took excellent care of you and appreciate your feedback. Please travel safely, and have a wonderful evening!

6/10 Okay

Charles

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Thin walls could hear a lot of banging
Stayed 1 night in Jan 2024
Response from Steve P. on Apr 15, 2024
Thanks for staying with us, Charles! We appreciate your feedback and hope you were able to get a good night's rest. Please travel safely, and have a wonderful week!

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2024
Response from Steve P. on Apr 10, 2024
Thanks for staying with us, Sara! We're glad everything was great and hope to see you soon. Have a great day!

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great from the rooms to the staff.
Stayed 2 nights in Apr 2024
Response from Steve P. on Apr 10, 2024
Thanks for staying with us, Fernando! We're glad you enjoyed your visit and appreciate your kind review. Travel safely, and we'll see you next time you're in town!

10/10 Excellent

Hang, Spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and clean. Staff is friendly. Hard to find a parking spot. Breakfast is limited in options. Waffle making is hard to operate.
Stayed 1 night in Mar 2024
Response from Steve P. on Apr 8, 2024
Thanks for staying with us, Hang. We're glad your overall visit was great and appreciate your feedback. We'll follow up with our breakfast team and continue our efforts to make sure it's the best! We hope you'll keep us in mind anytime you're in town. We'd love to see you again!

10/10 Excellent

Jimmy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated pool , comfortable beds , shower , great size room, bar ,breakfast buffet
Stayed 1 night in Apr 2024
Response from Steve P. on Apr 7, 2024
Thanks, Jimmy! We're glad you enjoyed your visit and appreciate your kind words. Travel safely, and we'll see you the next time you're in town!

8/10 Good

Esperanza

Liked: Amenities
Very nice and spacious room! I liked the seating area, great new room style!
Stayed 1 night in Mar 2024
Response from Steve P. on Mar 31, 2024
Thanks, Esperanza! We're glad you were comfortable and enjoyed your visit. We'll see you the next time you're in town, and we hope you have a great week!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve P. on Apr 1, 2024
Thanks for staying with us, Tiffany! We're glad everything was great and hope to see you again very soon. Please travel safely!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, good bfast!
Stayed 1 night in Mar 2024
Response from Steve P. on Mar 28, 2024
Thanks, William! We're glad your stay was great and hope to see you again soon. Have a great day!

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, clean & convenient
Stayed 1 night in Mar 2024
Response from Steve P. on Mar 24, 2024
Thanks, Eddie! We're glad your visit was great and appreciate your feedback. Travel safely, and have a terrific day!

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Rooms are modern and cozy
Stayed 1 night in Mar 2024
Response from Steve P. on Mar 24, 2024
Thanks, Sandeep! We're so glad you loved your visit and appreciate your kind feedback. Travel safely, and we'll see you the next time you're in town!

8/10 Good

Tracy, Wichita Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Turning over 3 pillows and they fad hair on them. We did not report but not sure how it was missed. The hair was very long.
Stayed 1 night in Mar 2024
Response from Steve P. on Mar 22, 2024
Please accept our apologies, Tracy! We always work hard to avoid issues like this and will follow up with our housekeeping team today. We know how important it is for our rooms to be very clean for our guests. We'll be better the next time you visit! Travel safely, and have a wonderful weekend!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t stay very long, but absolutely felt very safe staying there the room was very nice.
Stayed 1 night in Mar 2024
Response from Steve P. on Mar 23, 2024
That means so much to us, Gina! We're glad your stay was good and appreciate your appreciate your kind words. We hope you had a great trip and will come back to stay with us anytime you're in town!

10/10 Excellent

JAMES, RIDGELAND

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surrounding area was bare and dusty.
Stayed 1 night in Mar 2024
Response from Steve P. on Mar 21, 2024
Thanks for staying with us, James! We're glad your visit was great! They are building a lot of new things around us. We can't wait to see how this area develops, and we think our guests will love it when it's complete. Travel safely, and please come back to visit us anytime you're in town!

8/10 Good

Noemie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 5 stars for staff are for the front desk only. They were very helpful and made us feel comfortable during our stay. We had some issues with housekeeping, but the front desk staff quickly took care of things and were very apologetic. We appreciate their promptness in fixing the issue.
Stayed 2 nights in Mar 2024
Response from Steve P. on Mar 21, 2024
Thanks for staying with us and for being so patient, Noemie! We're glad our front desk team was able to address your concerns in a timely manner. They are always there to help! Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Steve P. on Apr 8, 2024
Thanks for staying with us, Jessica! We're glad your stay was good and hope to see you again soon!

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and a good price, were able to accommodate family if 5 with food out sofa with a double queen which was awesome.
Stayed 1 night in Mar 2024
Response from Steve P. on Mar 19, 2024
We're glad you enjoyed your visit, Ryan! We work hard to make all of our guests feel right at home. Travel safely, and we'll see you the next time you're in town!