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Reviews of Comfort Inn Amherst

2.5 out of 5
Comfort Inn Amherst
143 Albion St S, Amherst, NS

Reviews

8.0

Very Good

Rating 10 - Excellent. 153 out of 434 reviews" "
Rating 8 - Good. 166 out of 434 reviews" "
Rating 6 - Okay. 75 out of 434 reviews" "
Rating 4 - Poor. 27 out of 434 reviews" "
Rating 2 - Terrible. 13 out of 434 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Josip

Liked: Cleanliness, staff & service, property conditions & facilities
In center of town, great access to rest of the city. Staff was great.
Stayed 2 nights in Apr 2024
Response from Rakesh S on Apr 18, 2024
Dear Josip,Thank you for choosing to stay at the Comfort Inn Amherst and for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful experience during your stay with the facility and our staff.Your satisfaction is our top priority, and we are delighted that we met or exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Warm regards,Rakesh S

10/10 Excellent

Mary Jane

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Rakesh S on Apr 9, 2024
Dear Mary Jane,Thank you for choosing to stay at the Comfort Inn Amherst and for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we are delighted that we met or exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Warm regards,Comfort Inn Amherst

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location!
Stayed 1 night in Mar 2024
Response from Ronda on Mar 17, 2024
Dear Stephen,Greetings from the Comfort Inn Amherst!Thank you for your review. We are glad you enjoyed your stay. If you are in the area in the future please consider staying with us and we would be happy to serve you with the best of hospitality.Regards,RondaComfort Inn Amherst

6/10 Okay

Leanne

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Rakesh on Mar 9, 2024
Greetings from the Comfort Inn Amherst,Thank you for your valuable feedback and we are glad that you enjoyed your stay with us. We look forward to welcoming you back to our property.Thank you for choosing us for your stay.Regards,Rakesh Shetty

10/10 Excellent

Iris

Stayed 1 night in Mar 2024
Response from Rakesh S on Mar 25, 2024
Good morning Iris,Greetings from the Comfort Inn Amherst!Thank you for your valuable feedback and we are glad that you enjoyed your stay with us. We look forward to welcoming you back to our property.Thank you for choosing us for your stay.Regards,Rakesh Shetty

8/10 Good

Emry

Stayed 1 night in Mar 2024
Response from Rakesh on Mar 22, 2024
Dear Emry,Greetings of the day!Thank you for taking the time to complete this survey. We appreciate your business and if you are visiting Amherst again, please consider staying with us.Thank you,Rakesh SComfort Inn Amherst

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Glenda on Feb 26, 2024
Good Evening AnneWe are delighted that you enjoyed your stay with us and we hope to see you again soon.Have a wonderful evening.Glenda, Guest Services

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Glenda on Feb 17, 2024
Good Evening JamesI am glad you enjoyed your stay with us and look forward to welcoming you back again soon.Have a great weekend.GlendaGuest Services

4/10 Poor

Jeffrey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room I booked with Expedia and the receipt and description when I booked clearly stated "Double Room Queen Bed". When I arrive I'm told I have a room with 1 Queen Bed and a pull out couch. There seems to be a disconnect between what Expedia advertised and what was communicated to the hotel. Had I have know I was not getting a "Double Room Queen Bed" at the time of booking I would have looked at alternatives in the area that better suited. I would like a significant discount on this booking as a result, as the room was ultimately falsely advertised and I did NOT receive what I had paid for and booked.
Stayed 1 night in Feb 2024
Response from Glenda on Feb 11, 2024
Good Evening Jeffrey,We understand your frustration regarding your reservation. As we discussed upon check-in, the reservation we received was for 1 Queen Bed & Pullout Please know, we would have gladly upgraded you to a room with 2 beds, if any had been available. Sincerely,Glenda Guest Services

10/10 Excellent

Blair

Stayed 1 night in Feb 2024
Response from Rakesh on Mar 20, 2024
Good morning Blair,Greetings from the Comfort Inn Amherst!Thank you for your valuable feedback and we are glad that you enjoyed your stay with us. We look forward to welcoming you back to our property.Thank you for choosing us for your stay.Regards,Rakesh S

8/10 Good

Donald

Stayed 1 night in Jan 2024
Response from Rakesh on Mar 20, 2024
Good afternoon Donald,Thank you for your valuable feedback and I am delighted to know that you enjoyed your stay with us. I hope we will have the pleasure of seeing you again soon to serve you with the best of hospitality.Sincerely, Rakesh SFront office manager

10/10 Excellent

Josephine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person on the front desk was wonderful. She was pleasant and told me the best way to get to my room and even offered to help me with my luggage if I needed it. Later she recommended a great restaurant for a lovely sit down dinner. A great way to wrap up my day.
Stayed 1 night in Jan 2024
Response from Shannon on Jan 21, 2024
Hi Josephine, Thank you so much for your kind review! I'm so happy to hear you were pleased with the service you received during your stay. I hope we'll see you again should you find yourself back in Amherst in the future.Many thanks, ShannonGuest Services Representative

8/10 Good

Josip

Liked: Cleanliness, staff & service, property conditions & facilities
Good please to stay
Stayed 1 night in Jan 2024
Response from Ronda on Jan 11, 2024
Hello Josip,Thank you for your recent stay. We appreciate your business and feedback.If you are in the area again, please consider staying with us.Thank youRondaComfort Inn Amherst

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ronda on Dec 30, 2023
Hello Russell,Thank you for taking the time to complete this survey.We appreciate your business and if you are in the area again please consider staying with us.Thank you,RondaComfort Inn Amherst

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and helpful. Room was clean. The location is great. Second time staying here, will stay here again.
Stayed 5 nights in Dec 2023
Response from Ronda on Dec 13, 2023
Hello Kendra,I am glad you found our staff kind and helpful. If you are in town in the future, I hope you consider staying with us.Sincerely,RondaGuest Services Amherst Comfort Inn

8/10 Good

Terrie, Federal Way

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A standard hotel room, good free breakfast and very helpful front desk as she directed us on the sights to see around town.
Stayed 1 night in Nov 2023
Response from Glenda on Nov 22, 2023
Good Evening TerrieI am delighted that you enjoyed your stay with us and the front desk was helpful with suggesting sights around town.I hope we will have the pleasure of seeing you again soon.Sincerely, Glenda Guest Services

10/10 Excellent

Lori

Stayed 1 night in Nov 2023
Response from Glenda on Dec 9, 2023
Good Afternoon Lori I am happy that you enjoyed your stay with us.On your next visit to Amherst, we look forward to welcoming you back.Have a great weekend Glenda

6/10 Okay

Tyler

Stayed 1 night in Nov 2023
Response from Glenda on Nov 8, 2023
Good Evening TylerThank you for taking the time to review your stay with us. On your next visit to Amherst, we will have the pleasure of welcoming you back.Have a wonderful eveningGlenda Guest Services

10/10 Excellent

Inderjeet

Stayed 1 night in Oct 2023
Response from Glenda on Nov 20, 2023
Dear InderjeetI am delighted that you enjoyed your stay with us.On your next visit to Amherst, I hope we will have the pleasure of welcoming you back.I hope you have a great evening.Glenda Guest Services

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
knowledgeable staff
Stayed 1 night in Oct 2023
Response from Glenda on Oct 31, 2023
Dear MarkI am delighted that you enjoyed your stay with us and that you found our staff knowledgeable. I hope that we will have the pleasure of seeing you again soon.Have a great evening.GlendaGuest Services

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot Breakfast offered
Stayed 2 nights in Oct 2023
Response from Shannon on Oct 28, 2023
Hi Patricia, Thank you for taking the time to review your recent stay at Comfort Inn Amherst. I'm so glad to hear you enjoyed our breakfast offerings!If you find yourself in back the area, I hope you'll give us the chance to host you once again. ShannonGuest Services Representative

8/10 Good

Steven

Stayed 1 night in Oct 2023
Response from Glenda on Nov 16, 2023
Good Evening StevenThank you for taking the time to review your stay with us.I am happy that your overall stay was enjoyable.I hope you visit us again soon.Have a great evening.Glenda Guest Services

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Glenda on Oct 26, 2023
Good Evening EdwardI am happy that you enjoyed your stay with us.I hope that on your next visit to Amherst we will have the pleasure of welcoming you back.Enjoy your eveningGlendaGuest Services

4/10 Poor

Vilas A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
Stayed 1 night in Oct 2023
Response from Glenda on Oct 22, 2023
Dear Valued Guest On behalf of myself and the entire team, I would like to apologize for the noise.On your next visit, please do not hesitate to contact the front desk so that we can make your stay more enjoyable. Again, I apologize and hope you have a wonderful day.Glenda Guest Services

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drag racing was going on close to property
Stayed 1 night in Oct 2023
Response from Glenda on Oct 15, 2023
Dear MichaelThank you for taking the time to review your stay with us.I am sorry that you were able to hear the drag racing.On your next visit, if there is anything we can do to make your stay more enjoyable, pleasure do not hesitate to contact the front desk. Have a great Sunday.Glenda Guest Services.

10/10 Excellent

Torquil

Stayed 1 night in Oct 2023
Response from Ronda on Nov 2, 2023
Hello Torquil,Thank you for your positive review. I hope you enjoyed your stay. Please keep us in mind for you next stay in Amherst.Sincerely,Ronda

4/10 Poor

david

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Glenda on Oct 15, 2023
Dear David,I would like apologize for any issue that you may have encounter during your stay with us.On your next visit, please do not hesitate to contact the front desk, so that we can help make your stay more enjoyable. Sincerely,GlendaGuest Services

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service
The breakfast was really weird. They have a standard breakfast set up (eggs, toast, bacon, cereal, etc) but only 3 tables to eat at. Made it super awkward for everyone. Also the bathroom in the lobby is labeled as a "staff only" room. Clean enough place with nice staff, just really weird vibes from random things.
Stayed 1 night in Oct 2023
Response from Glenda on Oct 11, 2023
Good Evening AndrewI understand your comments regarding the breakfast area. The hotel will be undergoing renovations in 2024 which will include the breakfast area. I hope that once the renovations are complete, we will have the pleasure of welcoming you back.Have a great eveningGlenda Guest Services

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Glenda on Oct 8, 2023
Dear Valued GuestThank you for taking the time to review your stay with us.We hope to have the pleasure of welcoming you back soon.Have a wonderful evening.GlendaGuest Services

2/10 Terrible

david

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Glenda on Oct 4, 2023
Dear David I am sorry that you did not enjoy your stay and I would like to apologize for any issues that occurred during your stay.I hope you have a great evening.Glenda Guest Services

6/10 Okay

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was super disappointed to have uncomfortable the beds were! Took me a couple hours to walk without pain- I am also pregnant but I was quite disappointed in that part! Otherwise, good stay.
Stayed 1 night in Sep 2023
Response from Glenda on Sep 25, 2023
Dear JillianI am sorry that your bed was uncomfortable. We will be undergoing renovations in 2024 which will include our guest rooms. Once they are completed, I hope we will have the pleasure of welcoming you back. Sincerely, Glenda Guest Services

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tyler was very helpful, polite & professional in assisting us during our stay.
Stayed 1 night in Sep 2023
Response from Glenda on Sep 19, 2023
Good Evening SherlyI am delighted to hear that you found Taylor, helpful, polite & professional. I will make sure he sees your wonderful comments.Have a great evening.Glenda Guest Services.

6/10 Okay

darcine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the common areas are in need of an update. the impression of the lobby is outdated/old/dark. only 3 small tables in breakfast area. red couch in lobby quite shabby and worn. breakfast offerings were average/good. coffee was good. we unfortunately were placed beside hallway fire door which banged shut and was quite noisy. bed vey comfortable, linens good
Stayed 1 night in Sep 2023
Response from Shannon on Sep 16, 2023
Hi Darcine, Thank you for taking the time to review your recent stay at Comfort Inn Amherst.On behalf of our entire team, I would like to apologize for failing to exceed your expectations for the overall appearance of the hotel. I'm happy to say we're planning some renovations for the breakfast area/lobby, and we will use your feedback to make improvements to these areas. We hope for an opportunity to properly host you in the future.Sincerely,ShannonGuest Services Representative

10/10 Excellent

Mark

Liked: Amenities
Staff very helpful.
Stayed 1 night in Sep 2023
Response from Glenda on Sep 7, 2023
Dear MarkI am happy that you enjoyed your stay and that you found our staff helpful. I hope the next time you are in the area, we will have the pleasure of welcoming you back.I hope you have a great evening.Glenda Guest Services

10/10 Excellent

Mr. Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old Hotel but nice clean and good staff,
Stayed 1 night in Sep 2023
Response from Shannon on Sep 5, 2023
Hello Mr. Kelly, Thank you so much for taking the time to review your recent stay with us. I'm happy to hear you were pleased with the cleanliness of our rooms and the service provided by our staff. If you find yourself back in Amherst, I do hope you'll join us once again.ShannonGuest Services RepresentativeComfort Inn Amherst

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet.
Stayed 1 night in Sep 2023
Response from Ronda on Sep 2, 2023
Hello Wayne,Thank you for taking the time to complete our online survey. We appreciate your business.I so glad you found our room quiet. Sincerely,RondaGuest ServiceComfort Inn Amherst

10/10 Excellent

David E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Glenda on Aug 31, 2023
Good evening, David.I am delighted that you enjoyed your stay with us.I hope to welcome you back soon.Glenda Guest Services

10/10 Excellent

Somnath

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms was nice. Staff was very helpful and nice. Good breakfast option.
Stayed 1 night in Aug 2023
Response from Glenda on Aug 31, 2023
Good EveningThank you for your kind words and I will be sure to share them with our team.I hope you have a great evening, and you will visit us again soon.Glenda Guest Services

2/10 Terrible

Chakira

Stayed 1 night in Aug 2023
Response from Shannon on Sep 16, 2023
Hi Chakira, Thank you for taking the time to review your recent stay at Comfort Inn Amherst.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements to our hotel and services so that we can provide exceptional experiences for future guests.We hope for an opportunity to properly host you in the future.Sincerely,ShannonGuest Services Representative

4/10 Poor

david

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
No one was in to put clean towels in the room no clean bedding air conditioner didn't work
Stayed 1 night in Aug 2023
Response from Glenda on Aug 31, 2023
Dear DavidI am sorry to hear that you did not enjoy your stay with us. I apologize for the issues during your stay.Sincerely. Glenda Guest Services

10/10 Excellent

Shelley

Stayed 1 night in Aug 2023
Response from Glenda on Sep 11, 2023
Good Evening ShelleyI am so happy that you enjoyed your stay with us.I hope to welcome you back soon.Have a great evening.Glenda Guest Services

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your evening check in person - gjanes - is what customer service is meant to be. Welcoming, competent, helpful and sent us up the street to a very good meal. Our other comment is to do with the automatic lighting. It is most annoying to be reading and the lights go out. No one we asked had a solution to disable them. When using the bathroom at night you were assaulted by bright light on entering the room. There was a perfectly adequate night light in the bathroom. Seems like a good idea in theory however not in practice.
Response from Ronda on Aug 14, 2023
Hello Lorraine,Thank you for your review. We appreciate your stay.Ms.Janes is a wonderful customer service agent we really do value her experience.I am glad you enjoyed your stay. Hope you keep us inmind if you are in the area again.Sincerely,RondaGuest Service AgentComfort Inn Amherst902 667 0404

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Musky smelling rooms
We stayed in room 109, and it smelled extremely bad. Very musky and moldy smell. There was carpet on the floor and it smelled like it got wet and mildewed instead of drying completely. Very old feeling.
Stayed 1 night in Aug 2023
Response from Glenda on Aug 7, 2023
Dear Valued Guest On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the smell of your room and carpet.There are renovations planned for next year, which will include guest room.I hope that once the renovations are completed, you will consider staying with us again.Have a great evening.Glenda Guest Services

10/10 Excellent

Amanda

Stayed 1 night in Aug 2023
Response from Glenda on Aug 31, 2023
Hi Amanda Thank you for your wonderful review.I hope we will have the pleasure of welcoming you back very soon.Have a great evening.GlendaGuest Services

6/10 Okay

Lisa

Stayed 1 night in Aug 2023
Response from Glenda on Aug 31, 2023
Good evening, Lisa.Thank you for taking the time to review your stay with us.On your next visit, please do not hesitate to reach out to the front desk so that we can make your stay more enjoyable. Have a great eveningGlenda Guest Services

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from Ronda on Aug 11, 2023
Hello Robert,Thank you for your review. I hope you enjoyed your stay with us. If you are ever in the area again, I hope you consider our location.Sincerely,RondaGuest Service Agent

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Glenda on Aug 7, 2023
Good eveningI am delighted to see that you enjoyed your stay with us.I hope on your next visit to Amherst, we will have the pleasure of welcoming you back.Glenda Guest Services

10/10 Excellent

melinda

Stayed 1 night in Aug 2023
Response from Glenda on Aug 7, 2023
Good evening, Melinda!Thank you, for your wonderful review!I will be sure to share it with our team.We look forward to seeing you again soon.Have a great evening. Glenda Guest Services

10/10 Excellent

Shamim-ul

Stayed 3 nights in Jul 2023
Response from Glenda on Aug 4, 2023
Good EveningThank you for your wonderful review.I hope that we will have the pleasure of seeing you again soon.Have a great weekend.GlendaGuest Services

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ronda on Aug 1, 2023
Dear Henry,Thank you for your recent stay. I hope everything was to your satisfaction. When you are in the area again, I hope you choose to stay with the Comfort Inn in Amherst.Sincerely,RondaComfort Inn Amherst