Missed Norther Lights b/c of their shuttle
Posted Dec 14, 2016 on Hotels
I was very disappointed with my stay here. It may not seem like a big deal, but considering we missed the Aurora Borealis due to the hotel staff, I am extremely unhappy.
We landed around midnight, and as we got off the plane I called for the free shuttle, they said no problem, we'll be right there. We get to the shuttle stop, and 20 minutes later no shuttle. I call the hotel again, and they say, it's back, why did you get on. Apparently they picked up other guests who had not called. And if they had called, and the hotel was suppose to pick up 4 people, and only picked up 2, you think they would wait.
No only that, the front desk was extremely rude when I called to inquire about the ride, asking why I didn't get on.
Due to the ineptness of the hotel staff (who may not have told the driver the number of people, or the right people to pick up), and the driver (who drove off with the wrong people), what should have taken 10 minutes to get to the hotel ended up being 45 minutes, and by the time we got to the location to the Northern Lights, they were dim.
A really big not thank you to the hotel staff. The one night we had the chance to see the Northern Lights, and we were unable to due to incompetence of the hotel.
And breakfast was nothing to look at. We ended up going to the McDonald's next door because the fast food was better than what was offered at the hotel. Rooms are basic at best. Fitted sheet was made for a bed 6 in and placed on 9 inch bed