We showed up the first night to a filthy condo with personal belongings; lap top, phone, spiral notebook full of personal info, in one room as if someone lived there & left in a hurry. There was trash on floor & countertops, the carpet was filthy, there was dirt on the rugs, laundry was left out & the washer was full of laundry. This was very late at night but I was able to speak to the owner, Patty. She had no clue what was happening. Other than her cleaning guy had heart problems & maybe something had happened to him. She said she would call her cleaners & find out what was going on. She apparently did not even text them because at 7 am I hear someone come into the condo. It scared me to death. Thank goodness I was awake or that could’ve been ugly. He said “what are you doing here”? I said we are staying here & he said “you’re not supposed to be here”. Turns out he got his days mixed up. Everyone was still asleep so he said he would come back later to clean. Which meant one of us had to stay behind and miss skiing so he could clean. When they came back, while cleaning they asked if we wanted to carpet and floors cleaned. Made me wonder if they do not always do that? As I said they were filthy. Patty said she was mortified & offered comp Our entire stay. I DID NOT ASK, she said she wanted to make it right. We were not rude & were extremely understanding, mistakes happen. On our last morning Patty confirmed vie text that she was giving us a full refund via VRBO. However, she quit responding & mailed us a check for a refund of 2 nights (not including the nightly taxes and fees which are substantial) & the cleaning fee with a note about that she had spoken to many people, including VRBO, and decided she didn’t want or need to comp our entire stay. It’s a shame Patty doesn’t keep her word. We personally own STR properties & other business & when we as owners say we are going to do something, we do it. It’s a shame Patty the owner of this condo does not do the same. Further, the condo is very, very outdated and it appears that whatever left over furnishings she has laying around she uses to furnish this place. The kitchen cookware and utensils are old and need desperately to be replaced. There’s a total of 5 very narrow stair cases & an access door to a dark creepy crawl space in the floor just outside the door of the bedroom on the lowest floor they keep covered up by a rug. Not there when we arrived bc of the condition of the condo. Do not rent!