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Reviews of El Carmen Suites

2.5 out of 5
El Carmen Suites
9a. Calle Poniente #17, Antigua Guatemala, Sacatepequez

Reviews

8.2

Very Good

Rating 10 - Excellent. 83 out of 177 reviews" "
Rating 8 - Good. 50 out of 177 reviews" "
Rating 6 - Okay. 26 out of 177 reviews" "
Rating 4 - Poor. 12 out of 177 reviews" "
Rating 2 - Terrible. 6 out of 177 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Fredy, Guatemala

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property infrastructure is very basic, could get better places in the area for same price
Stayed 1 night in Apr 2024

6/10 Okay

Marco

Traveled with partner
Liked: Cleanliness
Bueno, ubicacion y desayuno. Malo, en realidad las habitaciones son pequenas y sin ventilacion, demasiado encerradas sin opcion de ventana o A/C, creo que podrian haber hecho un esfuerzo por un mejor diseno. Ademas hay un mueble que para lo pequeno de la habitacion la hace aun mas diminuta. No es totalmente primordial pero nunca hubo ni senal de cable o cualquier plataforma, llegaron a verlo y tampoco supieron que tenia malo. Asi que un dia o dos creo que pasa, pero de alli mejor algo mas comodo.
Stayed 1 night in Apr 2024
Response from Costumer Service on Apr 27, 2024
Muchas gracias por sus comentarios, esto nos ayuda a mejorar.

10/10 Excellent

Elvia, powder springs

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place to stay, great cuatomer service, food, soft bed and pillows, i love the pressure on the shower. The best
Stayed 1 night in Apr 2024
Response from Costumer Service on Apr 27, 2024
Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

regina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good mattress, linens, pillows, towels, toiletries, breakfast, parking, rooftop drinks and view. Definitely should've asked for a fan earlier in the stay, as it made a big difference.
Stayed 3 nights in Apr 2024
Response from Costumer Service on Apr 27, 2024
Thank you for taking the time to share your feedback! We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place
Stayed 5 nights in Apr 2024
Response from Costumer Service on Apr 27, 2024
Thank you for your great review!

10/10 Excellent

Kasey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and accommodation
Stayed 2 nights in Apr 2024
Response from Costumer Service on Apr 27, 2024
Thank you for your excellent review!

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Room was clean, breakfast was delicious and the staff was awesome,friendly and helpful! Muchas gracias!
Stayed 1 night in Apr 2024
Response from Costumer Service on Apr 5, 2024
Thank you for your great review! We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Roxanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of this hotel because it was walking access to the places I wanted to visit in Antigua Guatemala. The Customer Service was excellent, the crew was very helpful and courteous. In my opinion the choices of food offered in their Restaurant need to improve in flavor and quality. Thank you.
Stayed 2 nights in Mar 2024
Response from Costumer Service on Apr 1, 2024
Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your stay with us.

8/10 Good

Jose

Stayed 1 night in Mar 2024
Response from Costumer Service on Apr 27, 2024
¡Muchas gracias por su excelente calificación!

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property, friendly and helpful faces all around
Stayed 1 night in Mar 2024
Response from Costumer Service on Apr 1, 2024
Thank you for your great review, we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Costumer Service on Apr 1, 2024
Muchas gracias por su excelente calificación.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Costumer Service on Mar 19, 2024
Muchas gracias por su excelente calificación.

8/10 Good

Saundra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and helpful in finding day trips and coordinating transportation from Guatemala City airport. They did not speak much if any English, but we did use translate options to communicate. The room was very small and noisy - we were on the main level by the courtyard. the restaurant was very nice on the rooftop with good view of the volcano. food was ok and a bit pricey for what it was. Not many options for GF, DF, meat free.
Stayed 4 nights in Feb 2024
Response from Costumer Service on Mar 14, 2024
Thank you for your review Saundra, we are happy to hear that you enjoyed your stay with us and that we were able to coordinate transportation for you.

8/10 Good

Lizbeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast food is delicious with many options.
Stayed 1 night in Feb 2024
Response from Costumer Service on Mar 14, 2024
Thank you for your review, we are happy to hear that you enjoyed our breakfast.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Costumer Service on Mar 9, 2024
Thank you for your review, we are happy to hear that you enjoyed your stay with us.

8/10 Good

William

Traveled with partner
The staff was eager to serve and helped two non-Spanish speaking tourists to more abundantly enjoy our stay in Antigua. We will always remember the morning desk clerk who bid us adios by sharing her blessings and prayers for us which she had translated to English on her cell phone. A genuine Guatemalan angel!
Stayed 6 nights in Feb 2024
Response from Costumer Service on Mar 9, 2024
Thank you for your review, we are happy to hear that you enjoyed your stay with us!

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personal very friendly and helping with directions very clean safe food delicious
Stayed 2 nights in Feb 2024
Response from Costumer Service on Mar 4, 2024
Thank you for your great review, we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Alejandra, Mejicanos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay. I booked the smaller individual room but it was very comfortable. The staff was nice and very attentive. Be aware that since it's very quiet, you might want to bring your earplugs if you have a light sleep or difficulties to fall asleep. Overall, it's a beautiful place.
Stayed 3 nights in Feb 2024
Response from Costumer Service on Mar 2, 2024
Thank you for your great review, we are happy to hear that you enjoyed your stay with us.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, loved the terrace bar/resteraunt and the courtyard. The staff were freindly and helpful. Only thing I didn't enjoy was the noise, could hear traffic and other guests in the courtyard all night.
Stayed 2 nights in Feb 2024
Response from Costumer Service on Feb 27, 2024
Thank you for your review, we are happy to hear that you enjoyed our terrace.

8/10 Good

Kim

Traveled with group
Beautiful view of the volcanoes at breakfast!
Stayed 1 night in Feb 2024
Response from Costumer Service on Feb 21, 2024
Thank you for your great review! We are happy to hear that you enjoyed the views from our terrace.

8/10 Good

Susana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great property and amazing service
Stayed 2 nights in Feb 2024
Response from Costumer Service on Feb 14, 2024
Thank you for your great review Susana!

8/10 Good

Carlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No A/C in my room. Perhaps more wall power outles. (Bathroom)
Stayed 3 nights in Jan 2024
Response from Costumer Service on Feb 10, 2024
Thank you for your review, we don't offer A/C in our rooms but hopefully, we will be able to offer this service soon!

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Costumer Service on Feb 10, 2024
Thank you for your great review Sarah!

10/10 Excellent

Sindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La vista en la azotea hermoso !!!
Stayed 1 night in Jan 2024
Response from Costumer Service on Feb 10, 2024
Muchas gracias por sus comentarios, nos alegra saber que disfrutó de la vista desde nuestra terraza.

10/10 Excellent

Anait

Liked: Property conditions & facilities, room comfort
It was a great stay, near the city center. Stuff was friendly and the room was clean.
Stayed 6 nights in Jan 2024
Response from Costumer Service on Feb 10, 2024
Thank you for your review, we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

blanca, Hanford

Traveled with partner
Excelent place.
Stayed 1 night in Jan 2024
Response from Costumer Service on Feb 10, 2024
Thank you for your great review, we are happy to hear that you enjoyed your stay with us!

10/10 Excellent

Talitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The rooms are simple but full of character. The beds, bedding and towels are fantastic. The public areas are amazing and I’m really going to miss that breakfast.
Stayed 2 nights in Jan 2024
Response from Costumer Service on Feb 10, 2024
Thank you for your great review, we are glad to hear that you enjoyed our breakfast! We hope that you can visit us again real soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a lot of properties travelling in Antigua and this was by far the best. A little outside of the main town, but just 10-15 mins to the main square and means it quieter. Wonderful bfast on thé terrace with a great view of volcanoes. Room was cleaned every day which was appreciated.
Stayed 2 nights in Dec 2023
Response from Costumer Service on Feb 10, 2024
Thank you for your great review, we are glad to hear that you enjoyed your stay with us! We hope that you can visit us again.

4/10 Poor

Kate

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Costumer Service on Jan 2, 2024
Agradecemos su calificación, esto nos ayuda a mejorar.

8/10 Good

Mildred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Costumer Service on Jan 2, 2024
Muchas gracias por su excelente calificación.

8/10 Good

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place to spend the night. In walking distance from the central plaza, the shops, and the restaurants. The view from the terrace while eating breakfast is stunning.
Stayed 1 night in Dec 2023
Response from Costumer Service on Jan 2, 2024
Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Costumer Service on Jan 2, 2024
Thank you for your great review!

10/10 Excellent

Hector

Stayed 1 night in Dec 2023
Response from Costumer Service on Jan 2, 2024
Muchas gracias por su excelente calificación.

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Costumer Service on Jan 2, 2024
Muchas gracias por su excelente calificación.

10/10 Excellent

Brenda, Greenbelt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. My parents on the other hand did not have such a good experience. Their bed was very wabbly, we approached the front desk next morning since we stayed 2 nights and asked to change rooms. When we came back they never made any changes or said anything why they were not able to change room. Other than that we loved our stay. The breakfast experienced was amazing! While we were having breakfast the waiter and waitress approached us to let us know the volcano was erupting and the service was top!!!
Stayed 1 night in Nov 2023
Response from Costumer Service on Jan 2, 2024
Thank you for taking the time to share your feedback. This helps us improve. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Costumer Service on Jan 2, 2024
Muchas gracias por su excelente calificación.

10/10 Excellent

Brenda, Greenbelt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service
Stayed 1 night in Nov 2023
Response from Costumer Service on Jan 2, 2024
Thank you for your great review!

10/10 Excellent

Jose

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y desayuno muy rico.
Stayed 2 nights in Nov 2023
Response from Costumer Service on Jan 2, 2024
Muchas gracias por su excelente calificación. Fue un gusto atenderle.

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
it was good as usual
Stayed 1 night in Sep 2023
Response from Costumer Service on Oct 9, 2023
Thank you for your great review, we hope to see you again very soon!

10/10 Excellent

MAURO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Servicio al Cliente on Oct 9, 2023
Muchas gracias por su excelente calificacion, estamos a la orden.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite staff
Stayed 6 nights in Sep 2023
Response from Costumer Service on Oct 2, 2023
Thank you for your great review!

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is safe but some guests were noisy and disturbed my sleep. The hotel has a great breakfast and the relationship price/quality is excellent.
Stayed 2 nights in Sep 2023
Response from Costumer Service on Oct 2, 2023
Thank you for your review, we are glad to hear that you enjoyed our location in Antigua.

8/10 Good

Romel, Indianapolis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Pretty good location. We had cockroaches in the first room we checked into. The staff apologized and put us in another room, and this room was good. There are no fans or ACs in the room but you can ask for a fan from the front desk.
Stayed 4 nights in Aug 2023
Response from Reservations Team on Sep 20, 2023
Thank you for your review, we have addressed the issue and we can confirm it has been solved. We are constantly working to improve!

10/10 Excellent

elvia, whiting

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employees were very attentive. Place was clean and breakfast was very good. Will visit again
Stayed 2 nights in Sep 2023
Response from Reservations Team on Sep 20, 2023
Thank you for your review, we will be happy to have you back.

8/10 Good

Freddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpfull and nice
Stayed 2 nights in Aug 2023
Response from Costumer Service on Aug 24, 2023
Thank you for your great review, we are glad to hear that you enjoyed your stay with us.

10/10 Excellent

gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Very clean, quiet and walkable. Breakfast was delicious with great options. Definitely recommend
Stayed 2 nights in Aug 2023
Response from Costumer Service on Aug 22, 2023
Thank you for your great review! We are happy to hear that you enjoyed our breakfast options.

8/10 Good

Edward, Houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and good staff
Stayed 3 nights in Aug 2023
Response from Costumer Service on Aug 22, 2023
Thank you for your great review!

10/10 Excellent

Bibeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Aug 2023
Response from Costumer Service on Aug 22, 2023
Thank you for your great review!

6/10 Okay

Fernando

Stayed 1 night in Aug 2023
Response from Servicio al Cliente on Aug 15, 2023
Muchas gracias por su calificacion.

8/10 Good

Sofia

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Servicio al Cliente on Aug 12, 2023
Muchas gracias por su excelente calificación, fue un gusto atenderle.