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"FLY/NATS IN SHOWERS. HAIR IN “CLEAN TOWELS” Stains on bed sheets. Weird smell coming out shower drain. Rude security guard AND front desk workers. The ONLY convenient thing is the location being in Times Square. Other than that throw it away. And the lobby looks nice, but the rooms are like little jail cells. I wouldn’t recommend this place to a wicked man. OHH and a cleaner opened my door while I was in bed because I didn’t respond to “housekeeping”. ( this was around 9am BEFORE the 12pm checkout time). I’ve NEVER in my life written a review. But this place right here. Nah I want my refund—still waiting for them to respond to my email sent DAYS AGO. Be careful with this catfish place. "

"Staff was pleasant. The Tick Tock diner is great for breakfast or lunch. "

"Hotel was very well located for a night in New York and broadway play. Hotel was clean and accessible, not really geared to kids but my kids enjoyed it. I think the pool was open but was cold and resort fee was high for not many amenities overall a good hotel to stay at with excellent staff."

"Room was perfectly located to the theatre we were seeing our show at. The accommodations were excellent and we had a blast. We wouldve loved a microwave but other than that we had a blast."

"Clean room"

"great service"

"Solid stay"

"First time guest. Was there for work, then shifted to vacation mode. Was told that the lobby area was recently renovated and it was a good collaborative space. The stay as a whole was average. Front desk staff was polite. A lot of attitude from others. Beds in the standard double bed room were too small for a couple to share. Mattress was decent. Pillows were too soft. Cleanliness of rooms could be vastly better. Found prior guests' clothes behind one of the beds. Bathrooms and tub are super small. Elevators were being worked on, so they felt sketchy. Restaurant food was not good. Used the "nightly $35 credit" once. Water bottle vouchers came in handy. A bunch of broken equipment in fitness area. I got upsold at check-in for a room on a higher floor an extra $35/night. Booked on Expedia. Good location. Walking distance to Central Park & Times Square. Other landmarks are short train/bus rides. Looking back, I should have switched hotels. "

"This was such a beautiful hotel and the room was spacious. Only thing was the elevators were not working properly other than that I would definitely stay here again"