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citizenM New York Times Square

Photo gallery for citizenM New York Times Square

Primary image
King Room | View from room
Premium bedding, pillowtop beds, in-room safe, desk
King Room - City View | View from room
Bathroom | Shower, hydromassage showerhead, eco-friendly toiletries, hair dryer

Overview of citizenM New York Times Square

citizenM New York Times Square

4-star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
218 West 50th Street, New York, NY, 10019

Explore the area

  • Popular LocationTimes Square3 min walk
  • Popular LocationBroadway6 min walk
  • Popular LocationCentral Park10 min walk
  • AirportNew York, NY (JFK-John F. Kennedy Intl.)50 min drive

Room options

About this area

New York

CitizenM New York Times Square is located in Manhattan, a neighborhood in New York, and is in the entertainment district and near a metro station. Rockefeller Center and Grand Central Terminal are notable landmarks, and travelers looking to shop may want to visit Times Square and 5th Avenue. Check out an event or a game at Madison Square Garden, and consider making time for American Dream, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's central location for the sightseeing. It's also convenient to public transportation: 49th St. Station is 5 minutes by foot and 50 St. Station (Broadway) is 5 minutes.
Visit our New York travel guideOpens in a new window
Map

What's nearby

  • Times Square - 3 min walk
  • Broadway - 6 min walk
  • Rockefeller Center - 7 min walk
  • Museum of Modern Art - 9 min walk
  • Central Park - 10 min walk

Getting around

  • 49th St. Station - 5 min walk
  • New York W 32nd St. Station - 19 min walk
  • John F. Kennedy Intl. Airport (JFK) - 50 min drive

Restaurants

  • The Blue Dog Cookhouse & Bar - 2 min walk
  • Brasserie 1605 - 2 min walk
  • Don Antonio - 2 min walk
  • Kung Fu Little Steamed Buns Ramen - 3 min walk
  • Bobby Van's Steakhouse - 3 min walk

About this property

citizenM New York Times Square

4-star boutique hotel near Rockefeller Center
A short walk from Broadway and Times Square, citizenM New York Times Square provides a coffee shop/cafe, a bar, and a 24-hour gym. The onsite restaurant, CanteenM - open 24/7, features vegetarian cuisine. Free in-room WiFi and a 24-hour business center are available to all guests.
You'll also find perks like:
  • Buffet breakfast (surcharge), a 24-hour front desk, and a water dispenser
  • Coworking spaces, express check-in, and an elevator
  • A TV in the lobby, coffee/tea in the lobby, and multilingual staff
  • Guest reviews say great things about the central location
Room features
All 230 rooms offer comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guests reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch Smart TVs with digital channels
  • Wardrobes/closets, tablet computers, and heating

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking within 525 ft (USD 45 per day)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 18.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour fitness center

Family friendly

  • Snack bar/deli

Conveniences

  • Elevator
  • Water dispenser

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • In-room accessibility (select rooms)
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • TV in lobby
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch Smart TV
  • Digital channels
  • iPod dock
  • Tablet computer

Food and drink

  • Free bottled water

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving features in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

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Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests have the possibility to enhance their stay via the citizenM mobile app. The app gives guests access to pre-arrival check-in, keyless room access, room controls, and optional cleaning and food services.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 18.95 per person (approximately)
  • Nearby parking fee: USD 45 per day(525 ft away; open 24 hours)
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

Frequently asked questions

Is citizenM New York Times Square pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at citizenM New York Times Square?

As of Oct 5, 2022, prices found for a 1-night stay for 2 adults at citizenM New York Times Square on Oct 30, 2022 start from $209.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at citizenM New York Times Square?

Check-in is from 2:00 PM - midnight.

What time is check-out at citizenM New York Times Square?

Check-out is at 11 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM New York Times Square located?

Located in Manhattan, this boutique hotel is within a 5-minute walk of Winter Garden Theatre and Times Square. Broadway and Rockefeller Center are also within 10 minutes. 49th St. Station and 50 St. Station (Broadway) are within a 5-minute walk.

Can I cancel my reservation for free at citizenM New York Times Square and receive a full refund?

Yes, citizenM New York Times Square offers free cancellation on select room rates, because flexibility matters! Please refer to citizenM New York Times Square cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 1140 out of 1553 reviews
5 - Excellent 73%
Rating 4 - Good. 275 out of 1553 reviews
4 - Good 18%
Rating 3 - Okay. 71 out of 1553 reviews
3 - Okay 5%
Rating 2 - Poor. 35 out of 1553 reviews
2 - Poor 2%
Rating 1 - Terrible. 32 out of 1553 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

4.7/5

Eco-friendliness
Write a review

5/5 Excellent

Estefania
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so cool. A good mix of modern and old school. One of the best places to stay and time square was only 5 minutes away
Stayed 3 nights in Sep 2022

5/5 Excellent

Maureen
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location for a show and walking distance to many great restaurants. Staff was especially friendly and helpful!
Stayed 1 night in Sep 2022

5/5 Excellent

Darren, Chorley
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy access to what we needed
Stayed 4 nights in Sep 2022

4/5 Good

Sarah
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff team. Really clean and modern. Fantastic location. Shame not to be able to get to both sides of the bed and not sure about the frosted glass bathroom but overall would recommend for a city break
Stayed 4 nights in Sep 2022

3/5 Okay

Barrie
Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
roms small and not what we were expecting. staff are stand-offish and not what you would expect but the location was fantastic! Not worth the money though.
Stayed 7 nights in Sep 2022

5/5 Excellent

Josie
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really fabulous modern, tech driven hotel, very stylish and the staff are great. It’s central to lots of stuff and subway lines
Stayed 7 nights in Sep 2022

2/5 Poor

joseph
Traveled with partner
Disliked: Cleanliness
Shower was dirty, Front desk staff was not knowledgeable, And room was smaller than a cruise ship cabin
Stayed 1 night in Sep 2022

5/5 Excellent

Angela
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean, compact rooms with every modern amenity. Hotel has young clientele with a night-life feel in the lobby (eg., colorful lounge chairs, prominent bar). Even so, it was quiet. Also, great location in terms of convenience in getting around but very busy on surrounding streets. Which itself could be great if you want that in-the-heart-of-the-Big Apple vibe.
Stayed 1 night in Sep 2022

5/5 Excellent

Basil
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Well located.
Stayed 5 nights in Sep 2022

5/5 Excellent

Lisa
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Sep 2022