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citizenM New York Times Square

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View from Room
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
View from Room

Overview of citizenM New York Times Square

citizenM New York Times Square

4 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
218 West 50th Street, New York, NY, 10019

Explore the area

  • Popular LocationTimes Square3 min walk
  • Popular LocationBroadway6 min walk
  • Popular LocationCentral Park10 min walk
  • AirportNew York, NY (JFK-John F. Kennedy Intl.)22 min drive

Choose dates to view prices

About this area

New York

CitizenM New York Times Square is located in Midtown, a neighborhood in New York, and is in the city center and near a metro station. South Street Seaport and SoJo Spa Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit 5th Avenue and Times Square. Looking to enjoy an event or a game while in town? See what's going on at Madison Square Garden, or consider a night out at St. James Theatre. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's central location for the sightseeing. It's also convenient to public transportation: 49th St. Station is 5 minutes by foot and 50 St. Station (Broadway) is 5 minutes.
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Map

What's nearby

  • Times Square - 3 min walk
  • Broadway - 6 min walk
  • Rockefeller Center - 7 min walk
  • Museum of Modern Art - 10 min walk
  • Central Park - 10 min walk

Getting around

  • 49th St. Station - 5 min walk
  • New York W 32nd St. Station - 19 min walk
  • John F. Kennedy International Airport (JFK) - 22 min drive

Restaurants

  • CanteenM grab and go — 1 min walk
  • CloudM — 1 min walk
  • Don Antonio — 2 min walk
  • Da Marino — 3 min walk
  • Kung Fu Little Steamed Buns Ramen — 3 min walk

About this property

citizenM New York Times Square

4-star New York hotel in Midtown with restaurant
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli, and a 24-hour business center are onsite. All 230 rooms boast tablet computers and offer free WiFi and pillowtop beds. IPod docks and premium bedding are standard, as are Smart TVs with digital channels.
CitizenM New York Times Square offers 230 air-conditioned accommodations with tablet computers and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property for guests without COVID-19 vaccination
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 14.95 per person
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Snack bar/deli

Conveniences

  • Elevator
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff

Languages spoken

  • English

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • In-room accessibility
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch Smart TV
  • Digital channels
  • iPod dock
  • Tablet computer

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling

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Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.
Guests have the possibility to enhance their stay via the citizenM mobile app. The app gives guests access to pre-arrival check-in, keyless room access, room controls, and optional cleaning and food services.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 10 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14.95 per person (approximately)
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts Visa, Mastercard, American Express, and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 1305 out of 1750 reviews
5 - Excellent 75%
Rating 4 - Good. 318 out of 1750 reviews
4 - Good 18%
Rating 3 - Okay. 67 out of 1750 reviews
3 - Okay 4%
Rating 2 - Poor. 34 out of 1750 reviews
2 - Poor 2%
Rating 1 - Terrible. 26 out of 1750 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities
Write a review

1/5 Terrible

Business traveler
Disliked: Cleanliness, staff & service
After I checked in, I noticed the sheets were had several black spots. Then I tried showering and the water was cold. The lady downstairs was nice enough but essentially said they had no staff and could not fixed it. She eventually found another room (after midnight) but again said she could not guarantee it would have hot water. I changed rooms, they didn’t even give me a new key. The room itself it’s okay but very small, no toiletries, tv didn’t work in the second room, etc. staff did nit seem to care when I brought to their attention. I come to my once a month and it was the worst Experience I have ever had
Stayed 1 night in Sep 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for Roy from the front desk for a great customer service!
Stayed 8 nights in Sep 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved the proximity to everything. It was great. We were dead in the middle and could go any direction. As for the property itself, i was not especially impressed. Going in, i would say that the artistic displays looked great. The room looked very european. My problem was that we had two pillows and they were extremely soft, so it was like we had no pillows. The bed was against the wall so if your partner needed to get out either you would have to move or they would have to climb over you. For whatever reason they only give you one face cloth. We kept having to ask for an extra one. We just eventually had to go buy some from Target. Overall the property, while not wonderful, was not the reason for the visit. We were there to enjoy NYC and this location allowed us to do just that.
Stayed 5 nights in Sep 2021

3/5 Okay

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The hotel was clean and conveniently located. Service could have been better. The staff should be told to wear their masks properly (over the nose) when interacting with guests. Not many options for food. Love that you can control everything in the room with their app on your phone!
Stayed 5 nights in Aug 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Great location, and such a NICE hotel for the price point and location. Times Square was right around the corner. I was thoroughly impressed with this hotel. Being able to control the lights, temperature, and TV right from your phone was also a very cool bonus.
Stayed 2 nights in Sep 2021