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Haiyan, we are thrilled to hear you enjoyed your stay at Hyatt Centric Arlington. We continuously strive to create memorable experiences and it's wonderful to know you found our hotel ideal for your needs. We appreciate you choosing us for your accommodation and look forward to welcoming you back on your next visit.
Services ie restaurants/bars within the hotel are basic, but the hotel is very well situated. Staff very helpful. Rooms very clean and more than adequate. WOuld recommend
James
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
James, thank you for your feedback. We appreciate your comments on Hyatt Centric Arlington's convenient location and our team members' helpfulness. We're also glad to hear that our accommodations met your expectations for cleanliness and comfort. It's great to know that you would recommend us and we hope to provide an even more enjoyable experience on your next visit. Safe travels.
Enjoyed our stay. The reason for being there was a little sad as we had to bury my Mother in Arlington. But the staff was great. Jason at the bar watched out for us the first day as our room wasn't ready at 4 pm. He kept going up to the front desk to keep checking.
We scheduled a brunch at the restaurant on the day of the funeral. George really worked with me on the menu. The food was excellent and everyone commented on the quality of the food and the service. Really nice job.
Thanks much,
C.J. McCarthy
Charles
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
C.J., we appreciate you choosing the Hyatt Centric Arlington during such a difficult time. It warms our hearts knowing that Jason and George were able to support and care for you as best they could. Your comments on the culinary expertise at our restaurant are truly encouraging for our team. Your feedback is extremely valuable to us. Thank you for taking the time to share your experience and we look forward to welcoming you back under happier circumstances in the future.
Michael J, your positive words about your experience at Hyatt Centric Arlington truly made our day! Our team is thrilled to hear that you're already planning your return. We look forward to hosting you again on your next visit to DC. Safe travels until then!
6/10 Okay
Cosmo, Pennington
Apr 19, 2024
Disliked: Property conditions & facilities
very disappointed in quality of services and room. Paid 4- star price for a 2- star stay.
Cosmo
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Cosmo, it is disheartening to learn that your experience didn't align with your expectations. We value your input on your experience — our commitment is to consistently deliver top-tier services and accommodations. We indeed hope for an opportunity to recapture your trust during a future stay.
I researched many hotels in the DC area. This hotel had many excellent reviews. It met our expectations to the fullest. We were a family of 4 (2 teens). We were a bit reluctant when we found our room was located right next to an elevator, however, it was a great location. I think it ended up being a corner room (we reserved a double queen room). It was so spacious for us and extremely clean. The bathroom could use some fixing (faucet leaked out sides and shower could use a watergaurd on the floor) but I am not going to lower my 5 star rating because of it. I didn't realize Hyatt's housekeeping policy is you need to request your room to be made up daily. I also won't lower the rating for that. I booked our stay with complimentary breakfast and it was phenomenal every morning. So clean and quiet with a huge variety of food offerings. The staff at breakfast was phenomenal as well and always greeting us with smiles daily. The location is perfect with so many great take out or eat in options (highly recommend Wise Guys Pizza and Taco Rock) as well as the convenience of a Target directly across the street. The metro station was a 2-minute walk down the street. Highly recommend this hotel and we will definitely be back.
Julie
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Julie, thank you for choosing Hyatt Centric Arlington and for recommending us to others. We're thrilled to hear that we met your expectations and that our spacious room and the phenomenal complimentary breakfast added to your satisfaction. The dedication and friendliness of our breakfast team members indeed contribute to a great atmosphere. Your feedback regarding the bathroom has been noted and improvements will be considered. We appreciate your positive view of our housekeeping policy. We're delighted that you enjoyed our proximate location and found convenience in the nearby amenities. We're certainly looking forward to welcoming you and your family back for another memorable stay.
I've been to DC before, and chose your hotel in Rosslyn, for it's close proximity to Metro and Reagan DCA. That and the number of restaurants and basic shopping (Target, Safeway, etc.) needs. The staff have been both friendly and helpful, room and amenities were perfect for our needs as well.
Sincerely.
David and Carla
David
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
David and Carla, it's truly splendid to hear that you found the location of Hyatt Centric Arlington advantageous for your travels. We're pleased that the close vicinity to various amenities and dining options suited your needs. It's also uplifting to know that our team members provided you with the friendly and helpful service you deserve. We're glad that our accommodations and facilities met all your expectations. Thanks for choosing us for your stay in Rosslyn. We look forward to welcoming you back in the future. Safe travels!
10/10 Excellent
Moheb
Apr 16, 2024
Liked: Cleanliness
Moheb
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Moheb, it's fantastic to read about your superb experience at Hyatt Centric Arlington. We're delighted you enjoyed your stay and we hope to have the chance to serve you again in the future. Your warm review is much appreciated!
Hotel, staff, and location were amazing. The fact that they charged me $105 to park overnight for 3 days, and never moved car, was absolutely ridiculous for their guests!!!
Tracy
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Tracy, we're thrilled to hear that you found the Hyatt Centric Arlington, our team members, and our location to be wonderful. We understand your concern regarding the parking fees. These charges are competitive within our area, helping us maintain secure, accessible parking. We appreciate your feedback as we aim to make each guest's stay as positive as possible. We hope to have the pleasure of welcoming you back in the future.
Robert, thank you for sharing your feedback. We understand your concern regarding the cost of parking. Please note that our prices are competitive with parking options in the area. We value your review, as it helps us in our continuous efforts to strengthen our services. We're glad your overall experience at the Hyatt Centric Arlington was positive and we hope to welcome you back soon.
Thanks for sharing this perfect rating, Alexandre!We're thrilled to hear you enjoyed your stay at Hyatt Centric Arlington! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
Uchenna, your description of a lovely stay at the Hyatt Centric Arlington delights us. We truly appreciate you choosing us and we look forward to your next visit for another wonderful experience.
I’ve stayed here twice and both times I’ve had an exceptional experience.
Rasheeda
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Rasheeda, it's heartening to know you had an exceptional experience on both of your stays at Hyatt Centric Arlington. We’re extremely delighted you chose us again and we were able to meet your expectations. Can't wait to welcome you back for another amazing experience.
The hotel was very clean and accessible. The hotel staff was helpful. My only real complaint is that the parking was very expensive for guests, while other rates were posted for non-guests that were much cheaper (but not guaranteed). Also, the breakfast was very expensive with no option for grab and go.
Rose
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Rose, it's refreshing to hear that you found the Hyatt Centric Arlington well-maintained and our team members accommodating. However, we regret any dissatisfaction related to parking costs and breakfast options. We can assure you that these costs are competitive with the local market and the format of our breakfast offerings is something we're always assessing based on guest feedback. Looking forward to your next visit, hoping to make it even more satisfying.
6/10 Okay
Shankaracharya
Apr 5, 2024
Shankaracharya
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 25, 2024
Thank you for the feedback, Shankaracharya.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
10/10 Excellent
Tameka
Apr 4, 2024
Tameka
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Tameka, it's wonderful to hear you had a such a fabulous experience at Hyatt Centric Arlington. Our dedicated team members strive to create a memorable experience for every guest. Feel free to let us know how we made your stay exceptional. We're looking forward to your next visit.
We had a wonderful stay. Our only nitpick is there was no complimentary coffee service. There was an older keurig machine inside the room, but it worked with difficulty. There was no lobby coffee available except for a Starbucks barista bar for purchase. You could get coffee with the purchased breakfast as well. But if you are a coffee addict like me there is so room service available for coffee or any lobby coffee without purchase. Small complaint for sure.
Rhonda
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Rhonda, it's terrific to hear that you enjoyed your stay at Hyatt Centric Arlington. We acknowledge your feedback about the coffee service and understand the importance of having easy access to coffee. We're continually aiming to enhance guest experiences, and your comments provide valuable guidance. We hope to welcome you back soon, perhaps with even more convenient coffee options.
Had a great stay the manager Mahmut (sorry if that’s the wrong sp) was great at check in treated my friend and I so nice! Also valet was excellent. I loved my room as well will be back.
Ashley
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Ashley, we're thrilled to hear that you had a great time at Hyatt Centric Arlington. How wonderful that our manager, Mahmut, and our valet team added positively to your experience. We're glad that you enjoyed your room as well. We're eagerly looking forward to welcoming you back on your next visit.
Heidi, thank you for taking a moment to leave a rating for the Hyatt Centric Arlington. We're pleased to see you had an enjoyable stay with us. We'd love to hear more about your experience, and your future feedback is more than welcome. We look forward to seeing you again soon.
Rooms were dirty and bedsheets were not clean. Sink was clogged and used soaps were left.
We use Hyatt hotels regularly but this was the worst one.
Sudhakar
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Sudhakar, we regret to know about the cleanliness issues you encountered during your stay and the inconvenience related to the bathroom sink. Maintaining high standards of cleanliness and guest satisfaction is a priority for us, yet it appears we fell short on this occasion. We appreciate your loyalty towards our hotels and assure you that your experience is not indicative of our usual service. Measures will be taken to ensure similar situations do not recur, and we hope you will afford us another opportunity to better your experience.
Everything was great. Just some stains on the sheets.
patricia
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Patricia, it's delightful to hear that your overall experience at Hyatt Centric Arlington was excellent. We appreciate your feedback regarding the cleanliness of your sheets, rest assured, we have addressed this with our housekeeping team members. Looking forward to your next visit.
Was perfect distance from DC but not in the crowd of DC, the area was great for walking to stores and restaurants
Leslie
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Leslie, it's delightful to hear that you enjoyed the strategic location of Hyatt Centric Arlington. We're glad you appreciated how it balances proximity to major DC attractions while being nestled in a walkable area with shops and eateries. We hope for the opportunity to welcome you back for another superb experience.
Giles, your kind words about the Hyatt Centric Arlington are greatly appreciated. We're delighted to hear that our team members met your needs with attentiveness and a commitment to service. It was our pleasure to accommodate you, and we look forward to welcome you back in the future.
Cozy room, friendly staff, and convenient location.
Jin
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Jin, it's wonderful to hear that you enjoyed your stay at Hyatt Centric Arlington. Your kind words about our welcoming team members and the hotel's strategic location are highly appreciated. It's pleasing to know that you found the room comfortable. We look forward to hosting you again in the future.
6/10 Okay
Naresh Kumar
Mar 31, 2024
Naresh Kumar
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Naresh, it seems like your stay didn't quite meet your expectations. We're always striving to improve our services and we value every feedback. It would be greatly appreciated if you could share some of your experiences with us. Looking forward to making your next stay more enjoyable.
Andy, thank you for sharing your experience at Hyatt Centric Arlington. It's fantastic to hear you had a good stay. We hope to welcome you back in the future.
Evelyn, we're thrilled to hear how much you enjoyed your stay at the Hyatt Centric Arlington. It's wonderful to know that our commitment to cleanliness met your expectations. We look forward to the opportunity to welcome you back in the future.
6/10 Okay
Lynn, Stuart
Mar 26, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good location.
Bad and dangerous shower.
Lynn
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Lynn, we're glad to hear that you appreciated our location. We regret, however, to learn that you found the shower not to your satisfaction. Please be assured we prioritize safety above all else, and your comments will be addressed with our team to ensure our future guests' comfort. We hope for another opportunity to provide you with a better experience.
Parking is expensive and did not like that no coffee was available for purchase during the weekends. The staff was attentive and courteous.
Walter
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Walter, we appreciate your constructive feedback. It's good to hear that our team members provided attentive service. We understand your points about weekend coffee and parking, and we will look into making enhancements for a more satisfying guest experience. At the Hyatt Centric Arlington, we're continually striving to offer the best for our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon.
10/10 Excellent
Sandy
Mar 24, 2024
Sandy
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Thank you for the great rating, Sandy!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Centric Arlington! We hope you plan on staying with us again soon!We're looking forward to your next visit!
I would never stay here again . First when we first came in you could tell that hotel guest and staff didn’t want us there. Second the first night we had a noise complaint but the staff told us he heard us from the 7th floor, now how is that possible? Lastly we was waiting for our Uber and a lady was trying to throw something away in the trash and bumped my friend without saying excuse me and my friend told her can you say excuse next time and the lady told the staff what my friend said and the staff ran told us just because she VIP we can’t do that to her. So I said you just let anybody with vip do whatever to other guests that paid to be here. Me and my friends felt uncomfortable the whole stay. The staff was racist and discriminating towards us , never again.
Trinity
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Trinity, it's disheartening to read about your recent experience. We apologize for any discomfort regarding perceived noises and want to assure you that every guest complaint is treated with seriousness. Additionally, all our guests matter equally regardless of their status with us, and we regret if your interaction with other guests and our team members caused any dissatisfaction. We strive to create an environment where everyone can have an enjoyable stay. We value your feedback and will definitely discuss this internally to ensure such situations do not occur in future.
Flora, we're thrilled to know you had a great experience at Hyatt Centric Arlington. Our team works hard to ensure guests have a fabulous stay. We hope to welcome you back in the near future.
8/10 Good
Liliana
Mar 11, 2024
Liliana
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Liliana, it's great to see your positive rating from your stay at Hyatt Centric Arlington! We hope you enjoyed your experience and we're eager to welcome you back. Thank you for taking the time to share this rating.
Thanks for the amazing rating, Sabrina!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Centric Arlington!
Thank you for the fantastic rating, Lawrence!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt Centric Arlington! We can't wait to see you again soon.
David, it's terrific to hear that the convenience of the Hyatt Centric Arlington, with its proximity to the metro, enhanced your stay. We thank you for choosing us and hope to serve you again in the future.
Michael, it's fantastic to hear that you had such a great experience at Hyatt Centric Arlington. We're thrilled you enjoyed your stay and we certainly look forward to welcoming you back in the near future.
6/10 Okay
Maria
Feb 20, 2024
Liked: Cleanliness
Maria
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Maria, thank you for taking the time to rate your stay. We're sorry to hear that your experience at Hyatt Centric Arlington did not entirely meet your expectations. Your feedback is valuable to us, and we hope that we will have another chance to serve you better in the future.
Thank you for the great rating, Hanna!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Centric Arlington. We'd like to share an even better experience with you soon.
8/10 Good
Lindsay, Paramus
Feb 15, 2024
Liked: Property conditions & facilities
Lindsay
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Lindsay, it's pleasing to see your high rating for Hyatt Centric Arlington. We aim to provide exceptional experiences to our guests and we're glad to know we met your expectations. We look forward to hosting you again in the future.
Hotel was close to the Metro with easy access to all DC attractions and a short walk over to Georgetown!
Raul
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Raul, it's wonderful to hear that you enjoyed your stay at Hyatt Centric Arlington due to our convenient location. We strive to provide our guests with easy access to local attractions. Thank you for choosing us and we look forward to your next stay.
The staff were very attentive and helpful.Paying for parking was a surprise.
HARRIET
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Harriet, we're glad to learn that you found our team members attentive and helpful during your stay. However, we understand that the parking charges may have come as a surprise. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. Nevertheless, we're confident we can deliver an improved experience next time.
Jennifer, we're thrilled to hear that you appreciated the top-notch customer service at Hyatt Centric Arlington! Our team members always strive to provide an exceptional experience for our guests. We thank you for your commendation and hope to welcome you back in the future.
Conveniently located near everything . Great walking distance.
Shaniqua
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Shaniqua, it's always encouraging to hear that guests appreciate the excellent location of Hyatt Centric Arlington as you did. Your recognition of our vicinity to local attractions reinforces the ease of access we aim to provide. We truly value your comments and look forward to welcoming you back on future visits.
2/10 Terrible
Aegis
Jan 24, 2024
Aegis
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Aegis, it appears that your experience at the hotel did not meet your expectations. Your insights are important and it'd be valuable if you could provide some specific feedback so issues can be addressed effectively. We invite you to get in touch with our team members directly should you wish to share some details from your stay. We strive to provide a better experience on your future visits.
Jai, it's great to see your high rating for Hyatt Centric Arlington. We trust you enjoyed your stay with us and we hope to welcome you back soon on your next trip to Arlington. Thank you!
6/10 Okay
Lisa
Jan 15, 2024
Liked: Cleanliness, staff & service
The staff was amazing. Very friendly and professional.
Lisa
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Lisa, it's pleasing to hear that you found our team members at Hyatt Centric Arlington praiseworthy. Their professionalism and friendliness are certainly aspects of our service we take immense pride in. We hope to welcome you back soon.
8/10 Good
Alireza
Traveled with group, Business traveler, Traveled with family
It was a good idea that somebody took our car to the garage. It was my first experience with this kind of parking but it was so easy and whenever, we wanted go outside, when I scanned the parking barcode , somebody was bringing our car by the front door just in 5 min.
Alireza
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 14, 2024
Alireza, thank you for sharing your experience at Hyatt Centric Arlington. We're thrilled your first encounter with valet parking service was effortless and convenient. It is always our aim to make every aspect of your visit seamless. We're glad you enjoyed your stay and look forward to your next visit.
4/10 Poor
Aegis
Jan 13, 2024
Aegis
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
We appreciate the feedback, Aegis.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
8/10 Good
Aegis
Jan 12, 2024
Aegis
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Thanks for the great rating, Aegis!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hyatt Centric Arlington soon, we'd love to have you back!