- Disliked: Cleanliness, staff & service, property conditions & facilities
Woke up in the morning to the room smelling awful due to the drains in the bathroom. I then went to make up the bed and saw a hair between the sheet and the matress protector. I lifted up the whole sheet to see the matress protector covered in hair. We went down to complain and have our room changed. I lifted up the sheet in the second room and again hairs on the matress protector. We complained again and had to wait 1hr to be given a new room. The third room, which was a twin room not a double, again had hair on the matress protector, hair on the shower wall and in the sink. We ended up cleaning the room ourselves. I was suppose to receive a call from reservations team today but haven't received any. Please do no stay here, especially during COVID.