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Reviews of Fairfield Inn & Suites by Marriott Atlanta Gwinnett Place

2.5 out of 5
Fairfield Inn & Suites by Marriott Atlanta Gwinnett Place
3570 Breckinridge Blvd, Duluth, GA

Reviews

8.2

Very Good

Rating 10 - Excellent. 467 out of 922 reviews" "
Rating 8 - Good. 245 out of 922 reviews" "
Rating 6 - Okay. 97 out of 922 reviews" "
Rating 4 - Poor. 54 out of 922 reviews" "
Rating 2 - Terrible. 59 out of 922 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lakessia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a quiet environment and it was convenient to be close to my destination.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Thank you for taking the time to provide us with your feedback. We are glad to have met your expectations. We look forward to your next visit!Sincerely, Samira JalalyFront Office Manager

6/10 Okay

Jason

Traveled with family
Disliked: Property conditions & facilities
Location of Bahama Breeze was cool that you could walk there. The carpet was coming up in the doorway and caused a trip hazard and the door would not shut without forcible trying. Also, the AC unit was leaking in by the time we checked out at 10:30 on Sunday morning the third of the room was soaking wet. I didn't notify the front desk and they offered to switch rooms the night before, but it was already late and half of my children, but we're bathing in the bed. Was not offered any kind of compensation other than an apology.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Check in was a breeze and good customer service. The associate explained everything, including letting us know the breakfast menu.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Thank you for staying with us and providing your feedback. We look forward to seeing you again. Gald to see we exceeded your expectations.

8/10 Good

Rasheed

Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 22, 2024
Thank you for staying with us and providing your feedback. We look forward to seeing you again.

10/10 Excellent

Young

Business traveler
Liked: Property conditions & facilities
Excellent everything
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 22, 2024
Thank you for staying with us and providing your feedback. We look forward to seeing you again. Glad to know we exceeded your expectations.

8/10 Good

Deidra, Marietta

Stayed 1 night in Apr 2024

10/10 Excellent

Jennie Marlene

Liked: Cleanliness, staff & service
Our stay was great! However, updates to the property would be a plus, ie hole in the hall carpet second floor, bathroom lamp over tub was dislodged from the ceiling, pool could use a new liner, etc Staff was great and accommodating. The continental breakfast was very cleans and the food was very satisfying. Thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

Seong Ho

Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 22, 2024
Thank you for staying with us and providing your feedback. We look forward to seeing you again.

6/10 Okay

Nestor

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and INTERIOR~~
Stayed 1 night in Mar 2024

8/10 Good

CHRIS

Stayed 1 night in Mar 2024

10/10 Excellent

Jayson

Stayed 5 nights in Mar 2024

10/10 Excellent

Xuong

Stayed 1 night in Mar 2024

10/10 Excellent

Ji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024

10/10 Excellent

MARYORY

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024

8/10 Good

Kyungho, Orangeburg

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Fred

Liked: Amenities
Great stay and location. Room was clean and staff was friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Traveled with partner
!
Stayed 2 nights in Mar 2024

6/10 Okay

kristy

Disliked: Staff & service

10/10 Excellent

AUDRA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and very well maintained.
Stayed 1 night in Feb 2024

10/10 Excellent

Adrian

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Quentance L

Liked: Cleanliness, staff & service, property conditions & facilities
Well life close restaurants
Stayed 1 night in Feb 2024

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service
Front desk staff were nice. Restaurant staff were rude. The pool was absolutely nasty. Several huge hair balls were floating in pool and there was not a smell of chlorine. The pool looked as if it had never been cleaned.
Stayed 2 nights in Feb 2024

6/10 Okay

joong

Traveled with family
Breakfast quality was bad on weekdays
Stayed 3 nights in Feb 2024

10/10 Excellent

Linda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the shower Better than a tub/shower And the staff was great!
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Liked: Property conditions & facilities
Close to everything
Stayed 1 night in Feb 2024

10/10 Excellent

Woonkyung

Liked: Cleanliness, staff & service, property conditions & facilities
Ty
Stayed 1 night in Feb 2024

10/10 Excellent

conley ryan

Traveled with family
Liked: Amenities
Friendly staff, clean rooms and close to I85
Stayed 1 night in Feb 2024

8/10 Good

Juliet

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peachtree
Stayed 1 night in Jan 2024

10/10 Excellent

Young

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mariana

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

EDDIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE STAFF WAS SUPER FRIENDLY AND THE ROOM WAS VERY CLEAN. I WILL BE STAY AGAIN
Stayed 2 nights in Jan 2024

10/10 Excellent

Latasha

Stayed 1 night in Jan 2024

4/10 Poor

WATARU

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Karina

Stayed 1 night in Dec 2023

10/10 Excellent

Ann Mixon Stout

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Family Hotel
Second time staying at this location and the family all decided this is our go to when we visit Atlanta. Everyone is extremely kind and helpful.
Stayed 3 nights in Dec 2023

8/10 Good

SuxadaThirakul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jumoke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Fae

Stayed 3 nights in Nov 2023

10/10 Excellent

Hee Kyung

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super clean, friendly staff
Stayed 9 nights in Nov 2023
Response from GM on Nov 22, 2023
Thank you for staying with us. We are glad that you enjoyed your stay and hope you come back to see us again soon.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted warmly though we checked in rather late.
Stayed 1 night in Nov 2023
Response from GM on Nov 21, 2023
Thank you for staying with us. We are glad that you enjoyed your stay and hope that you will come back and see us again soon.

4/10 Poor

Mark, Carmel

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Check-in was very slow and took place in a very noisy lobby. Unattended groups of pre-teens yelling and playing with a basketball. Later on same kids were seen playing hide-and-seek on various floors of the hotel and knocking on doors then running away. Room was small and as is the case in most hotels the ice machine was not working on our floor. Breakfast area seating area had poor acoustics in that any noise above a whisper sounded loud...poor noise dampening. Finally, the indoor pool was ice cold. But it did wake me up after a long day of travel.
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
I am sorry that you didn't enjoy your stay. The unattended teens should have never happened and I will be investigating to find out what group they were with so we can keep them from ever stay here again. Once again, I am sorry that your stay was less than steller.

10/10 Excellent

Abdulla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 3 nights in Nov 2023
Response from GM on Nov 20, 2023
Thank you for staying with us. We are happy that you enjoyed your stay, and hope you will come back to see us again soon.

10/10 Excellent

Gregory

Traveled with partner
Liked: Amenities
Around tons of restaurants and fast food.
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Thank you for staying with us. We are happy that you enjoyed your stay, and hope you will come back to see us again soon.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very clean and quiet
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for staying with us. We are very happy that you enjoyed your stay and hope you will come back soon.

10/10 Excellent

Semaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for staying with us. We are very happy that you enjoyed your stay and hope you will come back soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for staying with us. We are very happy that you enjoyed your stay and hope you will come back soon.

10/10 Excellent

Hai Nam

Stayed 1 night in Nov 2023

2/10 Terrible

Sean

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible all-around!
This was an all-around bad experience. As a titanium elite member of the Marriott system it was very disappointing not to be greeted with a welcome bag. The breakfast bar was not regularly serviced by the staff, so basically it was first come first serve. Therefore we needed to find breakfast elsewhere. Upon checking and twice during the stay we confirmed with the front desk that we had a late check out. This was obviously not communicated to the housekeeping staff, throughout the day they continued to knock on the doors. VERY DISRUPTIVE! . Our room keys were deactivated our room keys were deactivated not allowing our family access to the rooms in which we purchased. Speaking of housekeeping, it is not performed unless upon check-in it is requested. The one time we did request service the trash was not taken and essentials were not replaced. Upon checking out the female manager on duty was very rude to her three children. Her behavior caused our oldest son to experience extreme anxiety. This is a very basic hotel where the elevators were in and out of service. I highly recommend that Marriott provides the staff with customer service training. We definitely will not be back! There are plenty of other options in the area, and this one is a definite NO WAY!
Stayed 3 nights in Nov 2023
Response from GM on Nov 13, 2023
I am very sorry that you had such a bad experience at our hotel. I hope you find another option in the area that suits you better.