Dear Heath, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Monica, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Eric, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we'll promptly address the issues with the USB ports, AC plugs, and TV remote. We regret any confusion regarding the room switch and appreciate your understanding. Your comfort is important, and we'll use your insights to enhance our services. If there's anything more you'd like to share or discuss your experience, please feel free to reach out. We hope to provide a more seamless stay in the future.Sincerely,Hotel Management

Dear Bridgette, Thank you for your positive feedback! We're delighted you had a great stay at Extended Stay America. Our team is committed to providing excellent service, and we're thrilled to know you enjoyed your experience. We appreciate your choice to stay with us and look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Management

Dear Tay, Thank you for choosing us and also for your review. We are happy your overall experience was pleasant. However, we want to apologize for the issue you encountered in your suite. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We value your feedback and hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay and that you had to cancel with us. Please know that processing transactions and refunds can take your bank a few business days. However, we hope you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us once again.Sincerely,Hotel Management

Dear Shenequah, Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for any shortcomings you experienced. Your comments are valuable, and we will use them to address areas that need improvement. Our team is committed to enhancing our services, and we appreciate your understanding. If there are specific details you'd like to share or if there's anything we can do to make it right, please feel free to provide more information. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Shija, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Zinetta, We're thrilled to learn that you had such an enjoyable experience with our exceptional team at Extended Stay America! Our staff takes pride in being helpful and accommodating, and it is a pleasure to see that you noticed our efforts. Your kind words mean a lot to us, and we look forward to welcoming you back for another great stay. Sincerely,Hotel Management

Dear Nicole, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your impression of our hotel. We are sorry for not meeting your expectations regarding the suite's condition and our staff's lack of hospitality. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, we regret we could not make that happen for you. Please be assured we will take the necessary steps to address these issues and ensure all our guests receive the service they deserve. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. If we may be of any further assistance, please reach out to us directly at the hotel. Once again, we are sorry for the inconvenience you have experienced, and we hope to make it up to you on a future visit.SincerelyHotel Management

Dear Jeffrey, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we are sorry to learn that you were unhappy with the ice machine and our complimentary grab-and-go breakfast. Moreover, we regret our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed we could not make that happen for you. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Jirapon, Thank you for reviewing your stay. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel about our property, as it helps us plan for the future. We continuously strive to improve our facilities and ensure a pleasant stay for everyone. Your insights are valuable as we work towards enhancing our accommodations. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit.Sincerely,Hotel Management

Dear Shanon, Thank you for reviewing your recent visit to our hotel. We sincerely regret the issues which compromised your stay. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our housekeeping team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional experience we typically provide.Sincerely, Hotel Management

Dear Herbert, Thank you for sharing your feedback. We are also sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

Dear Bobbivette, Thank you for being a guest in our hotel. We were sorry to read about your experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Guest, Thank you for being a guest in our hotel. We were sorry to read about the issues you encountered upon arrival and even more so for failing to address this promptly. We regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the servicing process is complete and a supervisor has inspected it. Further, we are sorry if our complimentary grab-and-go breakfast did not meet your expectations. Please be assured we are taking the necessary measures to prevent future occurrences and to enhance our guest satisfaction moving forward. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Sincerely,Hotel Management

Dear Mariela, Thank you for staying with Extended Stay America and leaving your feedback. We are glad you enjoyed most of your time here, and we appreciate you highlighting our convenient location close to various shopping and restaurants. Furthermore, we are delighted you recognized the efforts of our fantastic team. They will be thrilled to know our guests notice their hard work. It was a pleasure having you as our guest, and we hope you will return for another fulfilling experience.Sincerely,Hotel Management

Dear Lourdes, Thank you for being our guest. We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us a second chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Breuna, Thank you for your candid feedback about your recent stay with us and for appreciating the service provided by our friendly staff. However, we sincerely apologize for our room's cleanliness and amenities, which impacted your overall comfort. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management

Dear Eddie, We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us a second chance to host your visit. Sincerely,Hotel Management

Dear denisha, Thank you for choosing our hotel during your recent visit to Atlanta. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us, and your comments allow us to address areas that could have made your stay more enjoyable. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely,Hotel Management

Dear Martin, Thank you for taking the time to share your detailed evaluation of your recent stay at our hotel. Please accept our apologies for not meeting your expectations and for the inconvenience caused to you and your family by the mentioned issues. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Margaret, We apologize for the disappointing stay you had with us. Please accept our apologies for the condition of your suite and any oversight on our part. Our housekeeping team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. We are sorry that this issue compromised your stay, and we regret you had to leave sooner than anticipated. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Rontaeus, We are sorry for the inconvenience caused to you on arrival at the hotel. Also, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Rolanda, Thank you for choosing Extended Stay America. We were pleased that we exceeded your expectations during your visit to Northlake. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management

Dear Lee, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future.Sincerely,Hotel Management

Dear Donald, Thank you for choosing us. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be handled by them. We recommend that you contact them directly for assistance. Please stay with us whenever you are in our area again. Sincerely,Hotel Management