Standard Room | In-room safe, desk, iron/ironing board, free cribs/infant beds
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Reviews of Holiday Inn Express Atlanta W/ I-20/ Douglasville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Atlanta W/ I-20/ Douglasville, an IHG Hotel
7101 Concourse Parkway, Douglasville, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 480 out of 764 reviews" "
Rating 8 - Good. 231 out of 764 reviews" "
Rating 6 - Okay. 28 out of 764 reviews" "
Rating 4 - Poor. 12 out of 764 reviews" "
Rating 2 - Terrible. 13 out of 764 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Martha

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and restaurants where at a walking distance.
Stayed 1 night in Jan 2024

10/10 Excellent

Latoyia, Warner robins

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything there. Even the breakfast was good
Stayed 1 night in Mar 2024

10/10 Excellent

Bernita

Stayed 2 nights in Mar 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience I have no problem
Stayed 5 nights in Mar 2024

10/10 Excellent

Latoyia, Warner robins

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was very quiet and clean. The staff was nice and helpful also.
Stayed 1 night in Feb 2024

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price. Clean and friendly staff. Would stay again.
Stayed 3 nights in Feb 2024

6/10 Okay

Britiney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called the number given on Expedia prior to arriving to the property and asked if I could have early check in, in which I was told yes. I arrive to the property and the front desk employee told me I could not get early check in and she hadn’t spoke to me so I then realize I spoke to corporate Holiday Inn earlier. The main office called and asked the hotel if they had early check in but never gave the hotel my name so when I arrived all the rooms for early check in were gone. My family and I had to get dressed in the lobby’s bathroom and was late for an event due to the misinformation. The main office needs to communicate specifics to the property or give a direct number to the property so this confusion doesn’t happen in the future.
Stayed 1 night in Feb 2024

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling thru
Excellent place to stay. Extremely clean and well maintained. Friendly staff. Comfy beds. All for a great price!
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful overall hotel, excellent breakfast. Staff was exceptional!
Stayed 1 night in Jan 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service
The rooms were nice. However our toilet stopped at the first flush. I checked out at 5:00 AM and before leaving I went to use the toilet at the check out area and it was also stopped up. Disgusting! Another problem we encountered was the safety of the showers. The tub is high so it required a handrail for stability to enter the shower. Hower, after entering the shower using the handrail we were left facing away from the shower. To safely turn around required one more handrail since turning in a wet concave bathtub is a challenge to balance
Stayed 1 night in Jan 2024

10/10 Excellent

nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great, but in the morning was construction drilling and ponding early in the morning while sleeping. To noise
Stayed 1 night in Jan 2024

10/10 Excellent

DeAnza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place no complaints.
Stayed 1 night in Dec 2023

10/10 Excellent

Peninah

Stayed 2 nights in Dec 2023

10/10 Excellent

Mary Ann

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here on a work trip and found this hotel to be safe, clean, and quiet. Would stay again!
Stayed 1 night in Dec 2023

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Todd Michael

Liked: Cleanliness, amenities, property conditions & facilities
Awesome staff, large clean room, easy access to bars and restaurants. Highly recommended.
Stayed 7 nights in Nov 2023

10/10 Excellent

Benny

Stayed 1 night in Nov 2023

10/10 Excellent

Patti, Trussville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Front desk staff was amazing at check in. Thank you very much
Stayed 1 night in Nov 2023

10/10 Excellent

Christian

Stayed 1 night in Oct 2023

10/10 Excellent

Butch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good
Stayed 1 night in Oct 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, Clean hotel in a good location.
Stayed 1 night in Oct 2023

10/10 Excellent

Charlene

Stayed 1 night in Oct 2023

8/10 Good

Kenneth Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Don

Stayed 1 night in Sep 2023

10/10 Excellent

Al

Liked: Cleanliness, amenities
Very clean and staff friendly
Stayed 2 nights in Sep 2023

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No handicap shower. No grab batd
Stayed 1 night in Sep 2023

8/10 Good

GeQuoia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Kat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Loletha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was conveniently located by shopping and restaurants.
Stayed 1 night in Aug 2023

8/10 Good

Ferrell

Stayed 1 night in Aug 2023

8/10 Good

Ferrell

Stayed 1 night in Aug 2023

4/10 Poor

Lily

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel was significantly more expensive than others in the area, really not sure why. The room felt absolutely disgusting. The neighborhood did not feel very safe for the price either. If we hadn’t been driving for 12 hours and if this would have been refundable, I would have instantly gotten my bags and left. So disappointed with how this hotel was for the price. A motel 6 probably would have been more suitable. The staff was very very polite though.

6/10 Okay

Verified traveler

Business traveler
Ok place.
Stayed 1 night in Jul 2023

10/10 Excellent

JAMIE

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly saff
Stayed 1 night in Jul 2023

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front fesk was really helpful and allowed my toddler and i to swim before it was time to check in. They answered all my questions with kindness and hospitality.
Stayed 1 night in Jul 2023

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this property a lot because we visit family in the area annually and I’m always impressed by the cleanliness of the hotel! Great place to stay with family.
Stayed 1 night in Jul 2023

6/10 Okay

Jasmine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room not so clean
The room had a very bad odor. The toilet has tissue left in it when we first arrived.
Stayed 1 night in Jul 2023

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly. Excellent breakfast. Recommend to any traveler.
Stayed 1 night in Jul 2023

10/10 Excellent

SEINAM K

Liked: Cleanliness, staff & service, property conditions & facilities
It’s so clean and neat. All the shopping centers are walking distance. You can walk to Walmart if you need to pick something quick. All the high end shops are not that far from it. It’s very quiet and the staff are amazing. I will stay there again
Stayed 3 nights in Jun 2023

10/10 Excellent

Erma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very easy. Traveon was welcoming and thorough and the night manager, Joey, helped me print an important document I needed at 12:45sm. Good service staff.
Stayed 1 night in Jul 2023

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
Great location close to I-20, a couple of grocery stores, and a ton of places to eat. If you are traveling through Atlanta coming from the west, Douglasville is a great place for an overnight stop. Wide variety of choices at breakfast.
Stayed 2 nights in Jun 2023

8/10 Good

William S

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Jun 2023