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Reviews of Hotel Indigo Atlanta Midtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Atlanta Midtown, an IHG Hotel
683 Peachtree Street NE, Atlanta, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 533 out of 1004 reviews" "
Rating 8 - Good. 260 out of 1004 reviews" "
Rating 6 - Okay. 97 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 55 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Malorie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the charm, location, friendly and helpful staff, and quietness of the hotel. The staff were very quick to fix any minor issues. Food, drink and entertainment are all within walking distance as well. Only con: Parking. You have to walk from the parking garage to the entrance (which isn't far at all, but not super convenient either), which could be annoying if you have a ton of luggage.
Stayed 2 nights in Apr 2024

8/10 Good

Cari

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but almost too small of a bathroom.
Stayed 1 night in Apr 2024

8/10 Good

Elaine

The staff are warm, welcoming and helpful. The rooms are lovely spacious. The bathrooms however are beyond small. Thankfully we are not big people!
Stayed 2 nights in Apr 2024

6/10 Okay

Dixon, Kirkland

Liked: Cleanliness, staff & service
Convenient location. Across street from Fox Theatre if seeing a show. Many walkable places to get food or a drink. Room let in lot of outside noise and hotel is older.
Stayed 1 night in Apr 2024

8/10 Good

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay. Bathroom was small about the size on an airplane. Good location easy safe access to Ga Tech
Stayed 1 night in Mar 2024
Response from Gabriele on Apr 7, 2024
Hello, and thank you for your review! We are so glad you enjoyed your stay with us, and we hope you enjoyed Georgia Tech! Please stay with us again!

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024

10/10 Excellent

Wilhelmina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I were staying longer. Thank you for your STAFF! Taylor, Archie, and the 2 bartenders. Never disappoints
Stayed 1 night in Mar 2024
Response from Gabriele on Apr 7, 2024
Taylor, Archie, and others are so glad you stayed with us! We can't wait to see you again!

6/10 Okay

Vivian

Liked: Cleanliness, property conditions & facilities
The bathroom are really small but nice. Also the rooms doesn’t have microwaves in them.
Stayed 2 nights in Mar 2024
Response from Gabriele on Apr 7, 2024
Hello, and thank you for your review! We do have a microwave in the lobby for guests to use, and while we have small bathrooms, we have BIG service! I'm so glad you were able to experience that!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gabriele on Apr 7, 2024
5 out of 5! Wow! A perfect score! Please stay with us again!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gabriele on Feb 24, 2024
Hello, and thank you for your review! We strive for perfect responses, especially from guests like you!

10/10 Excellent

Allie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the room was very clean and comfortable.
Stayed 1 night in Feb 2024
Response from Gabriele on Feb 24, 2024
Hello, and thank you for your review! We're glad you had a great stay, and our wonderful staff could help with that!

8/10 Good

Gunnar

Stayed 2 nights in Feb 2024
Response from Gabriele on Apr 7, 2024
Hello, and thank you for your review! We strive to have perfect stays... what could we have done better?

10/10 Excellent

Victoria

Stayed 1 night in Feb 2024
Response from Gabriele on Apr 7, 2024
5 out of 5! Wow! A perfect score! Please stay with us again!

6/10 Okay

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, amenities
I lived the feel of the hotel but the bathroom in our room was sooo tiny that I had to squeeze into the shower sideways. The toilet was only one foot from the counter so I could rest my head on it while using the toilet. The doors were also folding ones, like you would find on an airplane. When booking, you want to ensure that your room has a bigger bathroom - trust me.
Stayed 2 nights in Jan 2024
Response from Gabriele on Feb 29, 2024
Hello, and thank you for your review! Our rooms and bathrooms are a little bit smaller, owing to the historic nature of the building, but we are glad you enjoyed the vibe and the service of our staff!

10/10 Excellent

laila

Stayed 1 night in Jan 2024
Response from Gabriele on Jan 29, 2024
Hello, and thank you for your review! A 10, wow! We're so honored you stayed with us! Please stay with us again!

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, bathroom really small.
Stayed 2 nights in Dec 2023
Response from Gabriele on Feb 29, 2024
Hello, and thank you for your review! Our rooms and bathrooms are a bit smaller, owing to the historic nature of the building. We hope you enjoyed your stay and will return soon!

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gabriele on Feb 29, 2024
Hello, and thank you for your review! We're so glad to receive a perfect score, especially from great guests like you!

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gabriele on Feb 29, 2024
Hello, and thank you for your review! We're so glad to receive a perfect score, especially from great guests like you!

6/10 Okay

Lori

Business traveler
Disliked: Room comfort
I would not return, better choices elsewhere.
I booked this hotel based on the positive reviews. I wish I had that experience. On a business trip and shared a room with the co-worker. The bathroom is the smallest bathroom I have ever seen (and I travel to NYC 2-3x a year). You can sit on the toilet and wash your hands. The bath mat is too large to lay on the floor. The sink is so small it’s hard to brush your teeth without spitting on the faucet. The beds are nice with only one very thin blanket … the temperature outside was between 10°-18° at night (yes in Atlanta). We were both cold. I booked a room with breakfast … what a joke! I can’t remember what I paid in advance but I think $15 - $20. Once there, I learned they only give you a $15 credit towards breakfast … which of course doesn’t go far. Regular coffee = $5.00 and waiter charged me another $5.00 when I asked for a warm up (which might have been 1/5 of a cup). I got him to take that off but wasn’t pleasant conversation. The second morning we went down for breakfast and it was closed until 8 (vs 7 am). We had a 9 am meeting so we walked to the Starbucks. I would never ever stay here again!
Stayed 3 nights in Jan 2024
Response from Gabriele on Feb 24, 2024
Hello, and thank you for your review! We're sorry you had these experiences... we are taking steps to ensure that doesn't happen on your return visit. Please visit us again, and see the differences!

10/10 Excellent

Catherine

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and beds were comfortable. Bathroom was like a cruise ship...way too small for one person and since this was a shared room with a friend - we made it work but was not preferred. Smallest I have ever seen. Faucet was too big for sink which was awkward. Breakfast was delicious but coffee was kept in a carafe which did not keep it hot enough and there was no one going around to heat up coffee. Service was terribly slow...a busy week with Atlanta Market and this should have been quick turn over but was really not good. Also, upon arrival check in clerk was not very friendly. She was better as the days went on but bristly at first. Overall the hotel was very nice and the people were nice. In the garage the day we checked out...someone was in their car smoking pot and it was very strong. We were a bit taken back by how strong it was and had to load our car up and it was a bit scary. This was during the day and was still a bit scary.
Stayed 3 nights in Jan 2024
Response from Gabriele on Feb 24, 2024
Hello, and thank you for your review! We're so glad you enjoyed your stay with us... we are working on improving the issues you mentioned, so your next stay will be even better!

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff and bartenders we had contact with were very professional and made you feel welcome.
Stayed 1 night in Jan 2024
Response from Gabriele on Feb 29, 2024
Hello and thank you for your review! We're so glad you enjoyed our staff... we enjoyed having you as our guest!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Maintenance
The window shades were remote controlled but it did not work. There was no folding stand to pack or unpack luggage.
Stayed 3 nights in Jan 2024
Response from Gabriele on Jan 21, 2024
Hello, and thank you for your review! It sounds like you may have had a ADA-style room. We are working to fix the issues with some of these rooms, and we do have other room types available... just ask!

8/10 Good

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Room - but tiny restroom
The room was clean and modern. While the bathroom was nice, it was quite small. I can’t imagine a large person being able to fit comfortably on the toilet!
Stayed 1 night in Jan 2024
Response from Gabriele on Jan 21, 2024
Hello, and thank you for your review! We do have small bathrooms, owing to the historic nature of the building, but we are glad you enjoyed your stay! We hope you'll stay with us again soon!

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gabriele on Jan 13, 2024
Hello, and thank you for your review! 5-star reviews like yours motivate our staff!

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were attending an event at the fox theater and this was very convenient. The staff was extremely friendly and helpful! Great stay!!
Stayed 1 night in Dec 2023
Response from Gabriele on Jan 9, 2024
Hello, and thank you for your review! We're so glad you enjoyed your stay with us, and the show at the Fox! We love having our show guests come again and again. Happy New Year!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The hotel was convenient to a lot of good restaurants and to the MB stadium. Excellent location for the Fox. It’s a historic property, so the bathroom was very small.
Stayed 3 nights in Dec 2023
Response from Gabriele on Jan 9, 2024
Hello, and thank you for your review! We're so glad you enjoyed your stay, and we hope to see you again soon! We hope you have a Happy New Year!

10/10 Excellent

Tracie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff, Clean rooms! Great NYE stay!!
Stayed 3 nights in Dec 2023
Response from Gabriele on Jan 9, 2024
Hello, and thank you for your review! We're so glad to hear you had a great NYE Weekend, courtesy of our staff and great hotel! Our wish for you is a Happy New Year with lots of fun along the way!

8/10 Good

Gerald

Stayed 2 nights in Dec 2023
Response from Gabriele on Feb 29, 2024
Hello and thank you for your review! We're so glad we received such a great score! Please visit us again soon!

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gabriele Webster on Dec 30, 2023
Thank you for your review. We hope you will stay with us in the future.

6/10 Okay

Tainesa

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Dec 2023
Response from Gabriele Webster on Dec 26, 2023
Dear Mary Peters,Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo ATLANTA MIDTOWN.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Again, thank you for sharing your comments.

8/10 Good

Guinnevere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pick
Our 2 night stay was lovely. Sierra at the front desk was wonderful!! So friendly and welcoming. Room service- took an hour for coffee to arrive and it was cold. The bathroom was TINY! But overall a lovely hotel with a cool backstage theater vibe. The bar had good cocktails and it is in a great location.
Stayed 2 nights in Dec 2023
Response from Gabriele on Dec 22, 2023
Hello, and thank you for your review! We're so glad you enjoyed your stay with us... we will make sure our room service is better for your next stay! We will also make sure Cierra gets the recognition she deserves!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were comfortable but bathroom TINY.
Stayed 3 nights in Dec 2023
Response from Gabriele on Dec 22, 2023
Hello, and thank you for your review! Our rooms are a bit smaller, owing to the historic nature of the building. We still hope you had a great time, and you will return to us soon!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Gabriele on Dec 22, 2023
Hello, and thank you for your review! We love great guests!

4/10 Poor

Christy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
All was ok but parking is a little inconvenient. Bathrooms are extremely small- smaller than ship bathrooms. Bathroom dirty with mold in corners of shower.
Stayed 1 night in Dec 2023
Response from Gabriele Webster on Dec 20, 2023
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo ATLANTA MIDTOWN.I would like to start by apologizing to you for not meeting your expectations as it relates to the bathroom. This is a historical property and we are not able to make structural changes. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gabriele Webster on Dec 20, 2023
Thank you for taking the time to tell us about your experience at Hotel Indigo ATLANTA MIDTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
A nice , quaint place.
The Hotel is right across the street from the Fox theater. It’s a nice, quiet place with a decent restaurant. The only drawback is the bathroom, it’s minute it’s extremely small.
Stayed 1 night in Dec 2023
Response from Gabriele Webster on Dec 18, 2023
Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo ATLANTA MIDTOWN.I would like to start by apologizing to you for not meeting your expectations as it relates to the bathroom. This is Historic property and we are unable to make structural changes to bathroom. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience even though bathroom was tiny
Stayed 2 nights in Dec 2023
Response from Gabriele Webster on Dec 18, 2023
Dear Nandai Watkins,Thank you for taking the time to tell us about your experience at Hotel Indigo ATLANTA MIDTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo,

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super tiny bathroom
Stayed 1 night in Dec 2023
Response from Gabriele Webster on Dec 18, 2023
Dear Nandai Watkins,Thank you for taking the time to tell us about your experience at Hotel Indigo ATLANTA MIDTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo,

10/10 Excellent

Cilicia

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Gabriele Webster on Dec 18, 2023
Dear Nandai Watkins,Thank you for taking the time to tell us about your experience at Hotel Indigo ATLANTA MIDTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 8 day stay
Cierra provided excellent service. In fact, the entire staff was friendly and helpful. Great location and great stay.
Stayed 8 nights in Nov 2023
Response from Gabriele Webster on Dec 18, 2023
Dear Nandai Watkins,Thank you for taking the time to tell us about your experience at Hotel Indigo ATLANTA MIDTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gabriele Webster on Dec 18, 2023
Dear Nandai Watkins,Thank you for taking the time to tell us about your experience at Hotel Indigo ATLANTA MIDTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo,

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
y
Stayed 1 night in Nov 2023
Response from Gabriele Webster on Dec 18, 2023
Dear Nandai Watkins,Thank you for taking the time to tell us about your experience at Hotel Indigo ATLANTA MIDTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Hotel Indigo,

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel to stay in for our visit to Fox Theatre
Stayed 1 night in Nov 2023
Response from Gabriele on Nov 22, 2023
Thank you for staying at our hotel and I am very happy you enjoyed your stay. Please come and visit us very soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gabriele on Nov 23, 2023
Thank you for staying with us. We hope serve you the future.

8/10 Good

Makayla

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Gabriele on Nov 23, 2023
Thank you for staying with us. We hope serve you the future.

10/10 Excellent

Jimmilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gabriele on Nov 23, 2023
Thank you for staying with us. We hope serve you the future.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a lovely time.. the bathrooms are a snug fit but it didn't bother us
Stayed 3 nights in Nov 2023
Response from Gabriele on Nov 23, 2023
Thank you for staying with us. We hope to serve you the future.

8/10 Good

Terri, Aubrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so unique and the staff is one of the best ive experienced. Unfortunately they had tech issues and couldnt check us in. But they were so accommodating and placed us elsewhere at theor cost.
Stayed 1 night in Nov 2023
Response from Gabriele Webster on Dec 1, 2023
Hello, we appreciate your review. We hope to be your hotel of choice in the future.

10/10 Excellent

Claudia

Stayed 3 nights in Nov 2023
Response from Gabriele on Nov 23, 2023
Thank for staying with us and for completing this survey. We hope to be able to service you in the future.

4/10 Poor

Joy

Business traveler
Disliked: Amenities
The hotel was nothing like the pictures and pretty seedy The reservation person was very unfriendly and not helpful at all.
Stayed 1 night in Nov 2023
Response from Gabriele Webster on Dec 1, 2023
Hello, we appreciate your review. Thank you for staying at Hotel Indigo Midtown. We apologize for the experience you had with our staff. We strive for excellent customer service and we remain in a constant state of training to improve. We hope to be your hotel of choice in the future.