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Reviews of InTown Suites Extended Stay Atlanta GA - Marietta Town Center

2 out of 5
InTown Suites Extended Stay Atlanta GA - Marietta Town Center
2353 Barrett Creek Pkwy, Marietta, GA

Reviews

5.2
Rating 10 - Excellent. 36 out of 246 reviews" "
Rating 8 - Good. 36 out of 246 reviews" "
Rating 6 - Okay. 45 out of 246 reviews" "
Rating 4 - Poor. 48 out of 246 reviews" "
Rating 2 - Terrible. 81 out of 246 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peaches

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, comfortable feel of the environment 👌 Staff is very personable and helpful 👍
Stayed 7 nights in May 2024

10/10 Excellent

Terry

Liked: Property conditions & facilities
It was convenient
Stayed 7 nights in Apr 2024

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are a lie! There are only a handful of rooms that look like the pictures. Bugs! Bugs! and more Bugs! Rude staff! They only "change" your sheets once a week, I am not even sure if they changed them. You are responsible for washing your towels and washcloths. There is nothing in the kitchen, you need to bring everything! 10 hours away from home and I had nothing! I could go on and on...don't waste your time or money!
Stayed 28 nights in Oct 2023

10/10 Excellent

Keyandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work related
I was there for three weeks for work, I was very comfortable. I almost didn’t want to leave! Thanks to the staff for making it enjoyable!
Stayed 7 nights in Feb 2023
Response from Cynthia on Mar 29, 2023
Hi Keyandra – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Cynthia Wheeler,GSR

2/10 Terrible

Gail

Stayed 7 nights in Jan 2022

8/10 Good

Sabrina

Stayed 7 nights in Jul 2021

8/10 Good

Lamar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star
Elivators are aittle slow. But people frieny and it was nice an clean.
Stayed 7 nights in Apr 2021

6/10 Okay

Jeanette

Traveled with family
Disliked: Staff & service, property conditions & facilities
Want to be charged more, then book with them
Wifi sucks... Not tide. Found cigarette bud in elevator, throw-up in the hallway. And when being checked in the host tried to charge me more for my room cause they no longer had what I booked for. I refused to be charged more so the host made the changes after our dispute.
Stayed 7 nights in Nov 2020

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

8/10 Good

tammy

Liked: Staff & service, property conditions & facilities, room comfort
I was staying with a friend and it was very pleasant
Stayed 7 nights in Jun 2020

2/10 Terrible

Verified traveler

Stayed 28 nights in Apr 2020

10/10 Excellent

Tierra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2020

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2020

4/10 Poor

Loretta

Traveled with family and small children, Traveled with partner
Disliked: Staff & service, amenities
The guests kept to themselves and it is a safe spot. Hotel was mostly clean except on weekends when there isn't any manager. The housekeeping people are rude and pushy and almost agressive. The lady accused us of having a dog input room and wedged a stuck in the door to keep it propped open and went to rapidly speaking another language in her phone. What she heard was my son's robot pet and she wouldn't take that answer. We had to have a special room inspection and we could never get any pillows for the second bed.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nightmate
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
It was what I needed and could afford at the time. First week was okay. Second week not so good. Due to change in clientele from one week to next. Strange place. No one to take care of problems overnight Old, blood-stained mattress (I know because I had to launder my own sheets).
Stayed 7 nights in Aug 2019

10/10 Excellent

Tondolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveler

Stayed 7 nights in Jul 2019

4/10 Poor

Carrie

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Like The Pictures
Hotel is very old, dirty and outdated. I believe quiet a few people live there. The entire floor smelled of weed.
Stayed 7 nights in Jul 2019

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We were there only at night, spending days with family in the area. Our surprise was a room with a new floor and a few days after getting there, our room got a new AC/Heat unit. We were very comfortable.
Stayed 10 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2019

2/10 Terrible

Saintelia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
I liked that there was a laundry on site. The internet connection was horrible. I spent hours in the phone with the internet technicians on the phone.
Stayed 5 nights in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
The room was quite small. I had requested a queen bed. It was a double, if that. The refrigerator protruded into the walk space which was only large enough for one small adult at a time to start with. The paint was chipping away in the corners and appeared aged. The room was clean.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019

6/10 Okay

Latour

Stayed 7 nights in Feb 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
There were no room amenities such as a coffee pot, plastic cups, hangers, etc. Furnishings were very dated.
Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
Caution, this is an extended stay hotel and the office closes at 7 pm. I had a reservation but got into town very late. The resident manager with whom i apoke to on the "emergency " phone refused to allow me in. I had to find another hotel, after midnight.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Stayed 7 nights in Aug 2018

2/10 Terrible

Robblev, Old Hickory, TN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation never used.
Got to Hotel. There was no front office. It closed at 7PM. The reservation said it closed at 9PM. Called the number on my printed reservation and could get no one. Found a number on the outside of the building, called it. The person said that AARP had overbooked the hotel. Guess what - we had no room! What made it worse was that the area was booked solid at every hotel we called. We found a Budget Inn that had a room. Not a great place to stay, but the room was cheap. Extremely disappointed in AARP, That made our arrival a nightmare.
Stayed 3 nights in Jul 2018

2/10 Terrible

a, Kennesaw, GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and uncomfortable. Room lock had been relocated 3 times on door from being kicked in. Sheets felt like disposable hospital linens. Table tops were scratched with finishing peeling off. Only one roll of toilet paper, two towels, on bar of soap and one small trash can that I was informed would not be taken out for 3 nights.
Stayed 3 nights in Jul 2018

4/10 Poor

mont, ga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected
The office closed at 7 PM. I was not aware of that. The phone that was out front to call someone after hours did not work. The room was very small with what looked like a single size bed. Not well decorated at all. Just not what I expected. I arrived late and left early. Way over priced. I didn't see a lobby or office area.
Stayed 1 night in Jun 2018

8/10 Good

Jeremy

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Dec 2017

2/10 Terrible

Randy, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low cost, poor value
Killed 2 cockroaches the first night! Kitchenette without any cooking/eating items; useless. Terrible neighbors; screaming, fighting, loud music every night. Poor to no groundskeeping.
Stayed 9 nights in Oct 2017

2/10 Terrible

David, Reading, Pa.

This was the second time I stayed at this hotel under the name In Town Suites. Back in June, I got told that I was going to be switched to another room on a day I wanted to get some extended sleep. The room I was initially put in had a toilet that did not flush. My second stay in September had an experience of a cockroach found in my room (that was the third strike). I had an initial room that did not have a working light, so I got moved to another room which, in itself, I was willing to overlook. I also encountered a maintenance man standing in the middle of the hotel hallway and did not have the foresight to get out of my way. When it was Crestwood Suites, I had better experiences.
Stayed 7 nights in Sep 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a nice place. Stay elsewhere.
Needs remodeling. Dirty carpets. Outdated. Stay elsewhere. Security doors don't work. Anyone can walkin.
Stayed 7 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 11 nights in Sep 2017

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2017

2/10 Terrible

Dennis, Palm Beach County, FL

Disliked: Cleanliness, property conditions & facilities, room comfort
Work in progress
Arrived very late. Room was in process of being refurbished. Only night custodian present to provide keys (9 PM). Some internal door knobs missing, TV remote didn't work, light fixture glass coverings missing, bathroom sink drain plug broke, missingTV in bedroom only wires and mounting bracket present, bed box spring filthy, no coffee maker. Cancelled remaining reservation days. Stay away!!!
Stayed 3 nights in Sep 2017

8/10 Good

VictoriaSmi, Palm Bay, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and kind
I fled Hurricane Irma and was lucky enough to find a room at this extended stay hotel. I arrived exhausted at about 8:30pm & followed the instructions to call the Property Manager, who arrived in about 2 minutes! Mr. LeBow (sp) was as kind and comforting as an old friend, getting me set up with a smoking room on the 4th floor (I know, I know, but when you're a hurricane refugee you are just going to need a ciggie!) where I found cold A/C, a nice clean hot shower, fridge, microwave, and ample cable TV. I was able to relax for the first time in days. I read other reviews of this property, and I utterly disagree!! As an extended stay, they do not offer daily housekeeping or utensils or amenities. That's not a fault, that's the way the hotel functions. But my room was spotless, not a single insect of any kind, no stains anywhere, cleaner than my house! The staff was attentive, honest, and ready to answer questions about the area. I have nothing but good things to say about my experience at this InHotel property.
Stayed 3 nights in Sep 2017

2/10 Terrible

Debbie, charlotte, nc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Locked out of hotel when I arrived
When I arrived at the hotel at 8:45pm, there was a sign to say the office closed at 7:00pm. I called the phone numbers provided for after hours assistance, and nobody answered, after numerous tries. I had to find another hotel to stay in! ThIs is bizarre, and has never happened to me before. I recommend that Expedia drop this hotel from its list. I drive 6 hours to get there only to be locked out for the night. Unacceptable.
Stayed 2 nights in Aug 2017

8/10 Good

Tondolyn

Liked: Staff & service, property conditions & facilities, room comfort
Staff friendly
The stay is ok, a little expensive for 7 days , but overall ok, Staff is friendly, security guy told my daughter that no pets were allowed so the staff didn't inform him that my husband had a service animal but I think it got resolved.
Stayed 7 nights in Aug 2017

8/10 Good

Lindayanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

2/10 Terrible

Norman

Disliked: Staff & service
On the page for this location is a statement about front desk hours, small print on bottom of page. That should be big and bold and printed on the confirmation letter. When I got there at 9:30 the office was locked and no one there. After calling their phone number on the door, leaving a message with my phone number and waiting 30 minutes for a response, I left and found a room at the Days Inn.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
You Get What You Pay For
We were in town for 4 nights and booked our trip at the last minute. Most other hotels were booked or pretty expensive so we booked this hotel to try and save a little money. This hotel was the perfect example of "you get what you pay for." The office closes at 7pm (not 9pm as listed on Travelocity's website), so be sure to make check-in arrangements in advance. When we got to our (non-smoking) room it smelled like mold or mildew with a smoke undertone - this was very evident when we opened our bags after checking out. There was a "full" kitchen that was completely empty - yes there was a stove top, refrigerator, sink and microwave, but no plates, cups, silverware, pots/pans, etc. and even with cooking utensils, I would not have attempted to use these incredibly outdated appliances. The room was filthy to the extent I was afraid to sit down or take my shoes off. The 2 sitting chairs were black on the arm rests, stained and colored on by children, and one had a hole in which you could see the wood and padding underneath. We stayed in this hotel for one night and promptly checked-out the following morning.
Stayed 4 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Ground floor room with a window that won't lock, asked three times to have it fixed and nothing was done.
Stayed 4 nights in Jul 2017

2/10 Terrible

angry dad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
This was the worst hotel ever!!! Our window on our room was broken. There were cockroaches everywhere, mold issues, they staged the furniture to cover up the fact that the window was completely missing the glass. Worst place ever to stay!
Stayed 6 nights in Jun 2017

2/10 Terrible

Allie, North Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE! Stay anywhere but here! A nightmare!
Of many, this was the WORST experience my husband & I have ever had. Upon arrival, we asked about paying extra for a later checkout since an event we were attending didn't start until around 6PM the next evening. The clerk, Brent, agreed to move our checkout from 11 to noon. Before we left the office around 6PM, he offered to extend checkout to 1PM, leaving a note for morning staff, which we accepted w/ much gratitude. We then went to check our room before heading out. To our surprise, there was a maintenance person shampooing the carpet & caulking cracks in the walls. That should've been our sign to go elsewhere, but I'd spent the money & didn't need to pay more. Fast forward to our overnight stay. There was a stove, microwave & fridge. No problem. Pillows on the bed were different sizes. One was tiny & hard as a rock. My neck is incredibly sore. No coffee pot through the entire motel. We reserved a smoking room, but there was no ashtray available or even plastic cups. There was one outlet throughout the entire room. It was nowhere near the bed. Surprisingly, there was a decent sized flat screen TV. My husband later found a roach crawling up the fridge. I wish I'd taken some photos to illustrate. The next morning, I found the knob to turn on water in the shower was very difficult to turn. When I finally turned it to a setting that should've produced hot water, it was lukewarm at best, even minutes later. My husband & I spent our turns in the shower gasping because it was so
Stayed 1 night in Jul 2017