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Reviews of Cambria Hotel Austin Downtown

3 out of 5
Cambria Hotel Austin Downtown
68 Eeast Ave, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 262 out of 422 reviews" "
Rating 8 - Good. 62 out of 422 reviews" "
Rating 6 - Okay. 47 out of 422 reviews" "
Rating 4 - Poor. 27 out of 422 reviews" "
Rating 2 - Terrible. 24 out of 422 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roger Fisher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had such a wonderful rooftop pool and cabanas. We really enjoyed that it was right next to Rainey street.
Stayed 3 nights in Apr 2024
Response from Maiah on May 17, 2024
Thank you for your review.

6/10 Okay

Alessia

Response from Maiah on May 17, 2024
Thank you for your review.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right on Rainey St. and within walking distance to downtown nightlife. Beautiful modern facility, with large rooms.
Stayed 3 nights in May 2024
Response from Beverly on May 14, 2024
Janet,Thank you for your feedback we are glad to hear your enjoyed your stay we hope to see you in the near future.

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process. Room was nice and clean and the staff was helpful. The pool area was also very nice.
Stayed 2 nights in May 2024
Response from Beverly on May 14, 2024
Thank you for your feedback we are glad to hear you enjoyed your stay with us we hope to see you again!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Beverly on May 14, 2024
Thank you for your feedback.

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Should tell people upfront that you have to pay for valet up front. Tv kept going out.
Stayed 2 nights in May 2024
Response from Beverly on May 13, 2024
Thank you for your feedback, we will get with our staff to ensure we do mention our valet.

10/10 Excellent

Jordyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a girls trip and the hotel is brand new and super nice. Had a couple problems with the AC but it all worked out. The location is right off the highway and right on Rainey Street.
Stayed 2 nights in Mar 2024
Response from Jeremy on May 10, 2024
Thank you for the positive review and feedback regarding your stay.

8/10 Good

Randi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few steps away from Rainey Street! Conveniently located and easy to Uber from!
Stayed 4 nights in May 2024
Response from Maiah on May 10, 2024
Thank you for your review!

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Overpriced for what was listed.
Stayed 2 nights in Apr 2024
Response from Beverly on May 9, 2024
Thank you for the feedback.

2/10 Terrible

Benjamin

Disliked: Cleanliness, property conditions & facilities
Got to hotel at 10pm. Room key provided, went to room and was completely trashed and dirty. I found out this had also occurred with other individuals who had traveled earlier in the day. Too 20 min to change rooms but did not provide me with a new key until the next day. Was told I was going to receive a free night comp and breakfast but neither were given. Disappointed.
Stayed 3 nights in May 2024
Response from Beverly on May 7, 2024
We are so sorry to hear you did not have a good check in experience. Would you mind providing feedback so we can address the issues?

10/10 Excellent

Maggie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jeremy on May 6, 2024
Thank you for the positive review!

8/10 Good

Jeanette, Liberty Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and new. Gorgeous lobby and heated pool. I was disappointed regarding parking is valet only. There’s construction all around the area. Not walkable.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Jeremy on May 6, 2024
Thank you for the positive review!

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the center of all entertainment, friendly, clean.
Stayed 2 nights in May 2024

10/10 Excellent

Trey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Beverly on May 4, 2024
Thank you for your feedback.

10/10 Excellent

KIM, HENRICO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the staff- Mark, Carlos and the bartender who makes this soul drink-were amazing. I will definitely be back.
Stayed 3 nights in Apr 2024
Response from Beverly on May 2, 2024
Thank you for your feedback we are glad our staff provided the best customer service we hope to see you in the near future again!

10/10 Excellent

Brittany Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close it is to Rainey St!
Stayed 3 nights in Apr 2024
Response from Beverly on May 1, 2024
Thank you for your feedback we are glad to hear you enjoyed your stay with us.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful and clean with awesome location and pool. I DID NOT like how much parking was per night, I cant believe they can charge that much for guest that already pay alot per night, and restaurant service was poor. We sat waiting for service for a while and ended up just walking down to IHOP, we werent the only guest that ended up walking out. But over all i would return as long as i didnt have a vehicle.
Stayed 6 nights in Apr 2024
Response from Beverly on Apr 29, 2024
Amy,Thank you for your feedback I'm so sorry t hear about the restaurant we hope that your next stay with us we can make it up to you.

10/10 Excellent

Ksenia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel! Clean and staff is super friendly. Highly recommend it.
Stayed 2 nights in Apr 2024
Response from Beverly on Apr 29, 2024
Thank you for your feedback we hope to see you in the near future.

6/10 Okay

Aaron

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Marc G. on Apr 27, 2024
Good morning,Thank you for choosing to stay with us. We appreciate you filling out the guest survey. Are you able to provide more detail on why you scored us a 3 out of 5?

2/10 Terrible

Jerry

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This stay has been crazy to say the least room was swapped because someone was already in it and I walked in on them very awkward then my new room's toilet didn't work so there was a massive turd that I had to put up with until the morning VERY DISAPPOINTED
Stayed 1 night in Apr 2024
Response from Beverly on Apr 25, 2024
We are so sorry to hear you did not have a good experience with us. Would you mind providing feedback so we can address the issues?

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here!
Stayed 2 nights in Apr 2024
Response from Jeremy on Apr 24, 2024
Thank you very much for the positive review!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jeremy on Apr 24, 2024
Thank you very much for the positive review!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Beverly on Apr 24, 2024
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Beverly on Apr 23, 2024
Thank you for your feedback Laura we are glad you enjoyed your stay with us.

6/10 Okay

Gene

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Amenities are lacking. We asked for extra coffee pods 2 times and never received any. They seemed to be treating those little suckers like gold.
Stayed 4 nights in Apr 2024
Response from Beverly on Apr 23, 2024
Thank you Gene for your feedback I'm sorry you weren't able to get all the amenities we will be talking to our staff so we can provide better service.

2/10 Terrible

Jesse

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TLDR: Staff was incredibly careless. Save your money. For one, I was arriving on the evening after my wedding. I had been told beforehand that if I had champagne and a small decoration delivered before I arrived that it would be set in my room to surprise my wife. Instead it was on the front counter when I got there (the stuff arrived at 5pm and I arrived at 7pm) and the front desk attendant just handed the bag to me. When I asked why he didn’t follow through with the request he just said the room wasn’t ready when the stuff arrived so he just didn’t do it (why wasn’t the room ready at 5 when check in was at 4?). Housekeeping did a poor job and then if I needed anything I had to call the front desk 3-5 times to get an answer. Then the day before check out I was out and about with my wife and got a message in error from the hotel saying that check out was at 11 and my bags would be held at the front desk. You can imagine the worry this caused when it took 4 calls to the front desk before someone finally answered and corrected the error. Then there was the valet. The young man running the valet during the day was as nice and polite as could be. When we had to leave early Monday morning, though (to make a flight), the night valet wouldn’t answer the phone and I couldn’t get my car. I then called the front desk and surprise she didn’t answer, but when I went upstairs she was sitting on the couch by the desk ignoring the phone. Save your money or stay somewhere else.
Stayed 3 nights in Apr 2024
Response from Beverly on Apr 23, 2024
Jesse,I'm so deeply sorry to hear about your experience with us I hope that you could give us a second change when you do come back to Austin, This is not the service we provide and we will be speaking to our staff again we are so sorry about your experience.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service
Terrible service, amenities, and overall quality
Stayed 1 night in Mar 2024
Response from Beverly on Apr 23, 2024
Daniel,I'm sorry to hear about your experience was there anything else we could do for you or any other feedback you can provide.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely terrible service
Stayed 1 night in Apr 2024
Response from Beverly on Apr 23, 2024
Thank you for your feedback was there any additional feedback you give us about the hotel?

10/10 Excellent

Margaret Kae

Stayed 3 nights in Apr 2024
Response from Beverly on May 12, 2024
Thank you for your feedback.

8/10 Good

Chantelle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Beverly on Apr 23, 2024
Thank you for your feedbck.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Beverly on Apr 23, 2024
Thank you for your feedback we are glad you enjoyed your stay with us.

2/10 Terrible

Yoshiko

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the worst stays. The front desk staff are not trained properly. The internet was not working and the manager was no where to be found. The windows are disgustingly dirty.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Yoshiko,Thank you for staying with us and for taking the time to provide your feedback. It is disheartening to hear about your experience, as that is never our intent. We will share your candid comments with our team so we can improve. We wish you safe and happy travels.

10/10 Excellent

Richard A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and location
Stayed 7 nights in Mar 2024
Response from Beverly on Apr 18, 2024
We are happy to hear you enjoyed your stay with us, thank you for the feedback!

6/10 Okay

kayla

Stayed 1 night in Apr 2024
Response from Jeremy on Apr 18, 2024
Thank you for taking the time to leave a review

6/10 Okay

Nichole

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Sat day bartender was slow and rude. Sunday breakfast had only 1 girl working and although she did her best and was pleasant we saw several people get up and leave and our breakfast came 10 minutes apart with 1 of the meals cold. Valets were great!! Front desk were also pretty good but it took two days and 3 requests to get our room cleaned and then it was done half assed. We loved our first trip to Austin and will be back, just not to Cambria
Stayed 4 nights in Apr 2024
Response from Beverly on Apr 17, 2024
Nichole,Thank you for your feedback I'm sorry to hear about your experience we hope that when you come back to Austin you give us a second chance.

6/10 Okay

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The $50/night Valet parking charge is entirely too much. There should be complementary self-parking for guests staying at the hotel. And in addition throughout a 4 night stay at the hotel, my room was only cleaned once.
Stayed 4 nights in Apr 2024
Response from Beverly on Apr 16, 2024
Daniel,Thank you for your feedback, I'm sorry to hear about your stay we do a green environment for our housekeeping we hope that you come back and visit us and give us a second chance.

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Very good spot to enjoy the music and food in downtown Austin
Stayed 2 nights in Apr 2024
Response from Beverly on Apr 16, 2024
Thank you for your feedback we hope to see you again in the near future!

6/10 Okay

Carrie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jeremy on Apr 17, 2024
Thank you for taking the time to leave a review. How could we have improved your stay with us?

10/10 Excellent

Cathye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and very convenient The view from my room was great.
Stayed 2 nights in Apr 2024
Response from Beverly on Apr 15, 2024
Thank you for your feedback we are glad to hear you enjoyed your stay with us.

6/10 Okay

Marilynne

Traveled with family
Very clean with large rooms. No service basically. You are on your own in the concierge department. Very noisy as it is next to rainy street and I should have been concerned when they leave ear. Plugs in the room. . Also there is a lot of construction surrounding the area. I’m not sure when this will be completed as they are large skyscraper buildings. I bought food at the Graffiti cafe and they charged me twice and I am working with my credit card and the hotel to resolve this. Seems more complicated than it should be. The valet guy gets a 10 thumbs up. He is fun and careful with the car.
Stayed 3 nights in Apr 2024
Response from Beverly on Apr 15, 2024
Thank you for your feedback I'm so sorry to hear about please feel free to reach out to us at (512)-564-8000 that way we can help you.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little noisy from the street behind the property at night...
Stayed 2 nights in Apr 2024
Response from Beverly on Apr 15, 2024
Thank you for your feedback.

2/10 Terrible

Denis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible stay, there was poop once we came in the hotel on the floor, the ac was not working they had to move us rooms, will NOT stay here EVER AGAIN
Stayed 2 nights in Apr 2024
Response from Beverly on Apr 14, 2024
Denis,I'm so sorry hear about your experience we hope that you give us a second chance so we can make your experience more memorable.

8/10 Good

Karlanais

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and friendly staff. The property does seem understaff in the bar area and valet parking.
Stayed 1 night in Apr 2024
Response from Beverly on Apr 14, 2024
Thank you for your feedback. We hope to see you again!

6/10 Okay

marizsa

Traveled with group
Liked: Staff & service
This hotel is cute, and the staff was super friendly. However, noise was a problem - music bumping until 2 am, then drunk partiers in their rooms until 4 am left a few restless nights. Also, my shower wouldn't drain and upon inspection the drain was clogged. If I were in my 20s this would be a fun visit, but won't be coming back to this spot because of the noise.
Stayed 3 nights in Apr 2024
Response from Beverly on Apr 14, 2024
Thank you for your feedback we hope we see you again we can make it more memorable!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to everything
Stayed 2 nights in Apr 2024
Response from Maiah on Apr 14, 2024
Thank you for your review.

10/10 Excellent

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2024
Response from Jeremy on Apr 12, 2024
Thank you for your positive review!

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to downtown. Downside if you have a vehicle, parking is expensive.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Laura,Thank you for providing your review for your stay at Cambria Hotel Austin Downtown. It delights us to hear that you enjoyed our proximity to the downtown attractions. Your feedback regarding parking is appreciated as well. Rest assured, we do our best to stay competitive with the lowest valet rates in downtown Austin. We apologize for any inconvenience, and it is our hope that you will stay with us again in the future for another terrific stay.

2/10 Terrible

Kristin

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel had water seeping up from the floorboards. The keys didn’t work. The restaurant had errors in the orders delivered up. Phone didn’t work to call reception, had to use cell phone.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Kristin,We appreciate you taking the time to share your thoughts regarding your recent stay at our property. It saddens us to hear we were unable to meet your expectations. Please accept our apologies for any inconvenience you encountered with your room and with the keys, as well as any errors with your room service order. While these are certainly not normal occurrences, we will address your comments internally to ensure improvements are made going forward. We consider all feedback an essential opportunity to monitor guest satisfaction and areas where we need to be doing better. Thank you for your valuable input, and we hope to have another chance to impress you the next time you're in the area.

8/10 Good

Steven, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Hire interested, helpful polite people for your front desk.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Steven,Thanks for visiting Cambria Hotel Austin Downtown. We take pride in delivering attentive service, so we're sorry for falling short in this respect. Your comments will be shared with our staff to ensure we are meeting our high standards of guest hospitality. That said, it was a pleasure to welcome you, and we hope to have the opportunity to exceed your expectations in the future.