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Reviews of Atwell Suites Austin Airport, an IHG Hotel

2.5 out of 5
Atwell Suites Austin Airport, an IHG Hotel
7601 East Ben White Boulevard, Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 21 out of 28 reviews" "
Rating 8 - Good. 3 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 0 out of 28 reviews" "
Rating 2 - Terrible. 2 out of 28 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Atwell hotel is very Modern and new inside. We got the room with double queen beds and it was so spacious. There’s a sofa area that also turns into a sofa bed. Convenient location right by the airport.
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Beautiful and modern. Perfection.
Stayed 1 night in May 2024

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Terri B - General Manager on May 7, 2024
Erin,Thank you for taking the time to write a review of your recent stay with us at Atwell Suites. I would love to hear more about your stay. If you would like to discuss this your stay further please reach out to me at the hotel. We appreciate guest feedback and use it to continually improve the guest experience at our hotel. We look forward to seeing you again the next time you are in Austin.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Short drive from AUS airport. Modern clean hotel. James at the front desk was great. Walked to Javi's Tex Mex. Excellent food and service.
Stayed 1 night in May 2024
Response from Terri B - General Manager on May 6, 2024
Dear Ron,Thank you for taking the time to write a review of your recent stay with us! We appreciate guest feedback and use it to continually improve the guest experience at our hotel. I am pleased to hear that you enjoyed your stay with us. We look forward to seeing you again the next time you are in town!

8/10 Good

Chrystal

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Terri B - General Manager on May 1, 2024
Chrystal,Thank you for taking the time to review your recent stay with us. We appreciate guest feedback and use it to continually improve the guest experience at the hotel! I am pleased you enjoyed your stay with us! We look forward to seeing you again the next time you are in Austin!

10/10 Excellent

Arlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the clean room. All that was missing was an iron and ironing board. We will stay there again.
Stayed 2 nights in Apr 2024
Response from Terri B - General Manager on Apr 24, 2024
Arlene,Thank you so much for your review of your recent stay with us! We appreciate guest feedback and use it to continually improve the guest experience at our hotel!Also, I wanted to let you know irons and ironing boards are available upon request, however, we do have a steamer in every room on the bathroom side of the closet behind the safe. Thank you again for your review! We look forward to seeing you again the next time you are in Austin!

6/10 Okay

Steve

Stayed 1 night in Apr 2024
Response from Terri B - General Manager on Apr 23, 2024
Steve,Thank you for leaving a review of your recent stay at Atwell Suites! We appreciate guest feedback and use it to continually improve the guest experience at the hotel. I would love to talk more about your experience with us! We look forward to seeing you again in the future!

10/10 Excellent

Rickey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed and roomy new concept. Close to Austin airport.
Stayed 1 night in Apr 2024
Response from Terri B. General Manager on Apr 11, 2024
Rickey,Thank you for taking the time to write a review of your recent stay with us at Atwell Suites! We appreciate your feedback and use it to continue to improve the guest experience at the hotel!I am pleased to hear that you enjoyed your stay with us! I will share your feedback with the team!We look forward to seeing you again the next time you are in Austin!

10/10 Excellent

Ruben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I really enjoyed my room and how easy it was to navigate from there to the airport.
Stayed 1 night in Apr 2024
Response from Terri B - General Manager on Apr 8, 2024
Ruben,I am pleased to hear that you enjoyed your stay with us! We look forward to seeing you again the next time you are in Austin!

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terri B - General Manager on Apr 8, 2024
Ethan,Thank you for reviewing your stay with us at Atwell Suites Austin Airport! I am happy to hear that you enjoyed your stay with us! We look forward to seeing you again in the future!

10/10 Excellent

Tessla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff were friendly and helpful. The room was modern and clean.
Stayed 1 night in Mar 2024
Response from Terri B - General Manager on Apr 8, 2024
Tessla,Thank you for taking the time to review your recent stay with us at Atwell Suites Austin Airport! I am pleased that you enjoyed your stay with us and that the staff was friendly and helpful!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel room was so well designed. The studio suite with two queens gave us plenty of space. Really liked having a fridge for cool drinks after a flight. 7-11, Starbucks and Dennys were all within close walking distance. The staff were also great. Linda did an incredible job coordinating an uber for a shuttle from the airport to the hotel. And she greeted me by name when I walked in. Excellent and friendly customer service.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Matthew,Thank you for taking the time to submit your review. We are delighted to hear you enjoyed your stay and we look forward to serving you you on your next visit to the Austin area. Safe travelsR. GonzalezGeneral Manager