Johnny,Thank you for your review and for staying with us here at the Best Western Austin Central. We would like to apologize for the hot water issue and let you know that it has been resolved as of today. One of our blowers went out and needed replaced. In regards to the credit, Expedia did call us and we discounted the room 30% for the inconvenience. We hope the rest of your stay was enjoyable and look forward to seeing you next time!Have a wonderful day!

Thank you Carina for the amazing review! We look forward to serving you the next time you are in the area.Have a wonderful rest of your week!

Donna. We are saddened to hear that you did not have the greatest experience at our hotel. We strive to provide a safe and welcoming environment for all our guests. The television has been replaced in the room you stayed in so that future guests do not have to experience the same issue of not being able to relax and enjoy their favorite shows while being away from home. We hope you give us another chance so we can show you that we take our guest complaints seriously.Thank you and have a wonderful rest of your day!

Sylvia,We are pleased that you enjoyed your stay here at the Best Western Plus Austin Central! Hopefully the next time you are in Austin, you decide to stay with us again!Have a great day!

Neil,Thank you for your review and we appreciate the honest feedback. We will use the information provided to better serve our guests in the future and hope you give us another chance!Thank you once again and have a great day!

Dear Brenda, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I only wish you would have left more feedback so we could implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear Cindy, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

Dear Blake,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear Myesha,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Johanna, I am saddened to hear that our conversation the morning of your departure was not to your liking. When you asked to come into my office I obliged and you explained the situation. You started off by stating that you did not want a free stay or anything other than to inform me of an issue you experienced. After you had finished your explanation you were the one who asked for corporates number and I once again obliged. I simply informed you that contacting customer service would end with them reaching out to me and that I would explain to them our conversation and the steps we would take to ensure issues like these do not arise again. I assure you this is not a regular occurance in our hotel and I did what seemed to be the best solution for you, which was to listen and offer my apologies. We wish you all the best Johanna!

Gina,Thank you for leaving a review about your recent stay at our property. I am sorry to hear that you had an issue with outside noise coming into your room. Our walls are 100% solid concrete and our water heaters are located on 1st floor which was far away from your room on 3rd floor. We have since checked the room and the constant noise you heard coming from the wall was the A/C units located in the rooms. Each room has individual central air units and they do create a slight noise when they are in use. Once again, I apologise for any inconveniences you may have had during your stay and really hope you give us another chance in the future. Daniel Cordova

Dear Salinda,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Daniel CordovaAssistant General ManagerBest Western Plus Austin Central