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Reviews of Candlewood Suites Austin-Round Rock, an IHG Hotel

2.5 out of 5
Candlewood Suites Austin-Round Rock, an IHG Hotel
521 South I35, Round Rock, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 169 out of 389 reviews" "
Rating 8 - Good. 108 out of 389 reviews" "
Rating 6 - Okay. 51 out of 389 reviews" "
Rating 4 - Poor. 28 out of 389 reviews" "
Rating 2 - Terrible. 33 out of 389 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Martha

Stayed 1 night in Apr 2024

4/10 Poor

Tyler

Traveled with family
Disliked: Property conditions & facilities
A/C didn’t work. Stuck on 78 and set on 68. Faucet for the bath was about to fall off. Most lamps didn’t even turn on. Seems like they just painted over a old hotel. For the same price you could find somewhere way better to stay.
Stayed 1 night in Mar 2024

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Feb 2024

4/10 Poor

Malaya

Business traveler, Traveled with partner
Disliked: Cleanliness
room was absolutely dirty, wasn’t the right room to begin with
Stayed 2 nights in Dec 2023

10/10 Excellent

Temika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Joyce

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the kitchen and location.

2/10 Terrible

Lonnie

Stayed 2 nights in Oct 2023

2/10 Terrible

Veronica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
At arrival they could not find my room so they had to get a manager there and they did not give me the bedroom i had booked because they said they were already full. My sister and i both did reservations before arriving and they had canceled hers without letting her know. There were also 2 men there, who i believe were family of the manager because they were grabbing items from the "store" they have available and did not pay for the items they took. The showers were horrible, they had paste on them from where they "fixed" it. The water was not very hot, and the faucet would've fell off if I would've kept using it. In the morning, while we were still sleeping the janitor walked into our room! Horrible experience. Do not recommend.
Stayed 1 night in Oct 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Martha

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023

2/10 Terrible

Ricki

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Moustaffa and the entire staff were friendly, helpful and supportive. I’ll surely be back😉😎
Stayed 2 nights in Aug 2023

2/10 Terrible

Anttalisa

Disliked: Cleanliness
Stayed 3 nights in Jul 2023

2/10 Terrible

Kendrick

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is infested with roaches many of the rooms have non-functioning air conditioning and they do not clean the rooms was there for a week and the only thing I was able to get was clean towels that I had to recycle through the front desk myself the facilities are poor as well they have laundry on site where the dryers do not work.
Stayed 4 nights in Jun 2023

4/10 Poor

Ivan

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was old and dirty. Dishwasher was filled with every dish, used and with food caked on food. I don’t mind old and dirty but not for this price.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, room comfort
Not bad for the money.
Overall it was good for the price. Only issues were distance to elevator and bathtub fixture broke off when i tried to use it. Im pretty handy so not a big deal.
Stayed 2 nights in Apr 2023

6/10 Okay

Vaughn

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs repair
Workers were very friendly. Room is in need of repairs tub fixture poorly installed. Light by bed not working. Door battery Barely worked. I had to hold door just right so it would not bind. 3rd floor by elevator missing trim. Coffee maker in lobby out of service. Bed was comfortable.
Stayed 1 night in Apr 2023

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities
I had to switch rooms due to the shower faucet being broken and the fridge was very noisy. They switched me immediately! The elevator is in need of repair as it makes an amazing amount of noise when in it. The office chairs in both rooms require replacement as the cushions are just old and you feel the metal bracing. The hotel is very clean and the associates very nice. Some money needs to be invested to bring it up to the standard Candlewood is known for.
Stayed 3 nights in Mar 2023

8/10 Good

Lisa

Liked: Staff & service
Stayed 3 nights in Mar 2023

10/10 Excellent

Nicole

Stayed 2 nights in Feb 2023

4/10 Poor

pedro

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2022

2/10 Terrible

Ty

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at this place based on the “star” rating…dont be fooled, it sucks! The elevator was broken for two days, the towels had stains, an iron but no ironing board in the room, one side of each of the queen beds was literally up against the wall, way over priced. There are plenty of other places to stay in the area, do yourself a favor and choose one of them!
Stayed 2 nights in Oct 2022

4/10 Poor

Kyle

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The air filter for our A/C unit clearly hadnt been cleaned in years. I have a picture if needed. Front of house staff was a mixed bag. Some were really pleasant and others seemed like they didnt want to be bothered. Bed was uncomfortable. Bathroom was pretty nice and kitchen in suite was solid though.
Stayed 4 nights in Oct 2022
Response from Renika on Oct 27, 2022
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I;d love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

6/10 Okay

Verified traveler

Ok for the price but not great.
The AC wasn’t cooling enough. There were stains on the wall and bathtub. There was a used kitchen sponge in the sink and the dishes were still in the dishwasher.
Stayed 1 night in Oct 2022
Response from Renika on Oct 27, 2022
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I;d love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

4/10 Poor

Lauren

Business traveler, Traveled with partner
Disliked: Cleanliness
This place smelled like cigarette smoke.
Stayed 1 night in Oct 2022
Response from Renika on Oct 27, 2022
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I'd love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

2/10 Terrible

Rajiv

Stayed 1 night in Sep 2022

6/10 Okay

Eloy Davila

Liked: Staff & service
ok
Stayed 1 night in Sep 2022
Response from Renika on Oct 27, 2022
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I;d love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, snacks overpriced, no place within walking distance to eat
Stayed 1 night in Apr 2022

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Laura on Mar 24, 2022
Thank you for staying with us. Hope to see you again.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Amazing experience!!!!!! Excellent facility. Loved our stay
Stayed 4 nights in Mar 2022
Response from Laura on Mar 14, 2022
THANK YOU SO MUCH FOR STAYING WITH US. WE HOPE TO SEE YOU AGAIN

10/10 Excellent

Sheneka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lemonade out Lemons!!
I had to book last minute due to issues with previous hotel. The staff at Candlewood was great. The front desk clerk named Veronica was wonderful and helpful with getting my family taken care of. The hotel was clean and well kept. Next time we are in the area I will be staying at Candlewood!!
Stayed 1 night in Mar 2022
Response from Laura on Mar 9, 2022
Thank you for staying with us. I will tell the Veronica the great new. Please stay with us again. Have a beautiful day.

4/10 Poor

Carol

Business traveler
Disliked: Staff & service, property conditions & facilities
An employee at the hotel called me an hour prior to check in & said they had to cancel my reservation. I went to the hotel anyway & checked in. The room was not cleaned adequately & there was old food left in the refrigerator. The fire alarm went off at 1:30 am. There was a bug crawling on the floor this morning. The phone was not working & I had to call the hotel repeatedly to get the Wi-Fi code. I have stayed at candlewood suites in other areas, but this was the worst & not acceptable for a major hotel chain.
Stayed 1 night in Mar 2022

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2021

10/10 Excellent

meaghan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and well kept. Pantry was a little pricey and had little selection
Stayed 2 nights in Jan 2022
Response from GM - Jay Kamal on Feb 3, 2022
Thank you for your review. We hope to serve you in the near future.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2021

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and friendly staff.
Stayed 5 nights in Dec 2021
Response from Jay, GM on Dec 12, 2021
We value our guest's feedback. Thank you for your review! Jay Kamal, General Manager

2/10 Terrible

Karon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Candle wood canceled my reservation I made in August for October, 4 days before my supposed stay. No explanation. No one at Candlewood would give us an answer. The manager was either never there or would never answer the phone. We are out approximately $100 for festival tickets. We even contacted IHG to try and get an answer, the said they’d call us with an answer. It’s been 6 days, I’m still waiting. I will never stay at an IHG property again. If you plan a vacation or event based on having a reservation at this hotel, good luck. Prepare to be treated horribly.
Stayed 1 night in Oct 2021
Response from Jay, GM on Nov 24, 2021
Dear Karon, Thank you very much for your candid review of your recent stay at our hotel. I will be reaching out to you regarding the hotel cancellation.

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs, dirty and noisy!
Stayed 2 nights in Oct 2021
Response from Jay, GM on Dec 5, 2021
Thank you so much for staying with us and sharing your feedback. We have made the necessary changes with hotel renovations. We hope you would consider us again and hope to see you in the near future. Please reach out to Jay Kamal, General Manager

10/10 Excellent

Kaycie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Jay, GM on Nov 24, 2021
Dear Kaycle, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments!

8/10 Good

Jazmine

Stayed 6 nights in Sep 2021

2/10 Terrible

Oneyda G.

Disliked: Cleanliness
Most horrible experience ever
This place canceled on me the same day and I had no place to stay in. Customer service was nasty 🤮 they said be I did my reservation with Expedia they were not going to help me. In fact my reservation was through VRBO and I try texting and calling and no one have ever contact me yet . But yes they charged my credit car with out me having stay at the place because the HOTEL SAID THERE WERE OVER BOOKED .
Stayed 1 night in Sep 2021

8/10 Good

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Melissa on Jul 23, 2021
Thank you for taking the time to leave us a review. We hope you enjoyed your stay and you will come again soon..

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not a fan at all that when I arrived to my room I found that the toilet was not flushed from the last guest. I flushed the toilet and it overflowed. After using all the towels in my room I go to use the phone to call for front office or house keeping but the phone doesn’t work. So I use the stairs (elevator didn’t work) to visit for office to see if housekeeping could clean and sanitize that bathroom. The front office worker’s response to what happened was “that sucks” and I was given extra towels, trash bags, and cleaning spray to do the work myself (have pictures as well.) For what I paid, I was not expecting to have to clock in as a custodian during my stay.
Stayed 1 night in Jul 2021
Response from Melissa on Jul 19, 2021
I am so sorry that you experienced this during your stay. I will be getting with our housekeeping staff as well as our front desk staff and make sure this does not ever happen again. Thank you for letting us know so we can make sure this situation is addressed.

8/10 Good

Ericka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Melissa on Jul 19, 2021
Thank you for taking the time to leave a review. We appreciate all of our guests and hope you will come again soon.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Smelled
Stayed 1 night in Jul 2021
Response from Melissa on Jul 20, 2021
Thank you for your review. We apologize for any inconvenience that you experienced during your stay. We have let housekeeping know the issue so they can address the issue.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful.
Stayed 3 nights in May 2021
Response from Melissa on Jul 6, 2021
Thank you for you kind review. We look forward to your next visit.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, room comfort
Everything bigger in Texas
Great clean room with awesome staff. But had to haul my things up 3 flights due to no elevator. I had bowling balls and golf clubs plus two weeks worth of clothing and food, so it about killed me. No one offered to help.
Stayed 2 nights in Apr 2021
Response from Melissa on May 11, 2021
We apologize for the inconvenience you experienced during your stay. We try to help out our guests with their luggage during this time as we know that having no elevator can be a hassle. I am not sure why you were not offered any help but I will address this with the staff. Thank you.

6/10 Okay

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean
Desk very nice. Hallways dirty. Room not very clean. Dirty dishes in dishwasher.
Stayed 1 night in Apr 2021
Response from Melissa on Apr 29, 2021
We apologize for the inconvenience during your stay. We are in the middle of some construction due to burst pipes during the Great Texas Freeze. I will address the room issues with my staff. Thank you for your comments as it helps us do a better job in the future.