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Reviews of Motel 6 Austin, TX - Airport

2 out of 5
Motel 6 Austin, TX - Airport
2707 Interregional Hwy South, Austin, TX

Reviews

5.4
Rating 10 - Excellent. 165 out of 1001 reviews" "
Rating 8 - Good. 169 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 180 out of 1001 reviews" "
Rating 2 - Terrible. 331 out of 1001 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Makayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
there were bugs. like a lot
Stayed 1 night in Apr 2024

4/10 Poor

Gabriela

Disliked: Staff & service, property conditions & facilities
i got in very late (1am), and i really appreciate someone being at the front desk at that hour, but this young lady was not very kind for my check in experience.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Gabriela,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

kiran

Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 25, 2024
Hi Traveler,Thank you for the excellent review! Maz K.#Team6

4/10 Poor

Gerry

Disliked: Cleanliness, amenities, property conditions & facilities
There was no bedspread or blanket of any type in the room and the AC had no control, so I ended up wearing my hoodie to bed and using my coat for a quilt. The flooring in the bathroom was coming up - I didn't use the shower. The room looked nothing like the picture on the website. I would never stay there again.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Gerry,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Eva

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed sheets were stained, there were a lot of insects.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Eva, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

4/10 Poor

Kharrie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was harassed by another guest calling my room all night. Did not know him. I was visiting from out of town. It made me very uncomfortable that I checked out in the morning. Told staff they did not care
Stayed 2 nights in Mar 2024

2/10 Terrible

Tracy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this property to be unsafe (one room had no night latch on). there were people hanging out in pickup trucks blasting music in the parking lot, and being noisy. I also noticed one of the towels was dirty. On Sunday night I was unable to sleep because there were two dogs in the unit above mine that were barking late into the night (I recorded this). The hotel management was really unhelpful and were even trying to guilt trip me because i did not walk out of my room at 2 am, go to the "front desk" which was locked by the way, there was no one there, and did not tell them about it right there at 2 am. The room smelt like cigarette smoke and humidity. It was overall an awful experience.
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Tracy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, smells good, and price is excellent
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Jennifer, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Anahi

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 14, 2024
Hi Anahi, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

glenna

Liked: Cleanliness, staff & service, property conditions & facilities
I have absolutely no regrets.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 29, 2024
Hi Glenna,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

juan jose

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches in room and very loud guest in rooms playing loud music and just being loud overall.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Traveler,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

10/10 Excellent

glenna

Liked: Cleanliness, staff & service, property conditions & facilities
It was good to know I was safe and got great staff service
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 23, 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 Poor

Jessie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
staff was super kind, but the room was absolutely filthy. the bed was broken, there were roaches, a mysterious puddle by the bed, trash under the bed and stuck to the wall?? again, not blaming the staff as they were very kind and helpful, but we were very unhappy with our room.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Cameren

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room had cockroaches which was already gnarly but it was worse the bed was literally broken in half. The tv had no remote. The door doesn’t lock it just can deactivate the key fob but does not deadbolt. Would avoid at all costs in the future.
Response from Brand Experience Team on Jan 17, 2024
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Praveen Kumar

Traveled with group
Disliked: Room comfort
Not happy with Room due shower not works properly
Stayed 1 night in Dec 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Courtious
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Anthony,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jonathan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Rocky

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Rocky

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Michael

I did not like the interaction with the front desk receptionist. I believe she had an attitude regarding my response to rules that did not apply to me and my stay. Furthermore, I came to realize that several of their hotel room was incinerated. That may be the reason for the attitude of the receptionist.
Stayed 1 night in Dec 2023
Response from Diamond Ramirez on Dec 12, 2023
Hello Mr. Michael, I apologize for your experience. Thank you for informing us on this matter.

2/10 Terrible

Jerry

Stayed 3 nights in Nov 2023

2/10 Terrible

Leticia

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ceiling light hanging from ceiling. Roaches. Felt all bed springs in my back. It was terrible.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 29, 2023
Hi Leticia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Rebecca

Stayed 2 nights in Nov 2023

4/10 Poor

Juanita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Christi

Stayed 1 night in Nov 2023

4/10 Poor

Beverly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Michael

Traveled with partner
Disliked: Amenities, property conditions & facilities
Loud people in the middle of the night can’t let u sleep peacefully.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Michael,We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

6/10 Okay

Dennis

Business traveler
Liked: Cleanliness, staff & service, room comfort
Floor tiles in bathroom were loose. Heater did not work. Lights flickered. Shower was warm but not hot. Now the hood. Quiet, good location, comfortable bed
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 8, 2023
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Caitlin

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The girl at the front desk was very sweet when we I checked in. The room met super basic need of a place to sleep with a working toilet near the airport. That's pretty much where things end. Sheets and towels were stained and dirty. The shower looked questionable enough to discourage use. Thebiggest issue was that the door to my room wouldn't fully seal when closed. As a result, it sounded like it was being opened every time the wind blew or someone walked by. It didn't feel safe and I was happy to have to catch a early flight out. Unfortunately not a place I'd recommended.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 8, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Bill

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Maegen, Plant city

Traveled with family
Liked: Staff & service
The people that work there are fabulous!
Stayed 4 nights in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi Maegen,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Robert, Leander

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived at the property, to check in, there was no one at the desk. I waited close to 20 minutes before someone came. When she did come, she was very unfriendly nd unhelpful. Ultimately, she refused to check me in and I had to go somewhere else. I think it was a blessing in disguise, though, because the property felt so unsafe and dirty.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Robert, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Oct 26, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

melissa

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Okay
No tv remote and ac didn’t work well, had it set to 68 and it felt more like 76 to 78. Room cleanliness was great.
Stayed 1 night in Sep 2023

2/10 Terrible

Alexander

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Meli

Disliked: Cleanliness, property conditions & facilities
Worst location, felt unsafe all the time; sheets felt humid and room smelled like cigarettes Staff was really nice tho
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was poor , floor half cleaned , tv didn’t work , when asked if I could have a remote for the room they didnt have any , stay was uncomfortable, but highly do not recommend
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Traveler, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

4/10 Poor

wesam, Salt Lake City

Stayed 3 nights in Sep 2023

2/10 Terrible

Jake

Stayed 1 night in Sep 2023

2/10 Terrible

James

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was filthy with no comforter on bed and towels were just as filthy as the floors
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi James, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Gonzalo

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Amme

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very unsafe environment.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 20, 2023
Hi Amme,We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves. Lilith#Team6

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Anuar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Anuar,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The only thing clean or worth while was the pool , oh and the bbq place next door, neighborhood was sketchy at best
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Jennifer, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

4/10 Poor

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay overall
Very uncomfortable, ice vending machine didn’t work, the workers weren’t helpful, and the hot water didn’t work, and lastly the ac didn’t cool the room.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Sep 7, 2023
Hi Bradley,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6