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Reviews of Staybridge Suites Round Rock, an IHG Hotel

3 out of 5
Staybridge Suites Round Rock, an IHG Hotel
520 I 35 South Round Rock, Round Rock, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 345 out of 670 reviews" "
Rating 8 - Good. 164 out of 670 reviews" "
Rating 6 - Okay. 71 out of 670 reviews" "
Rating 4 - Poor. 50 out of 670 reviews" "
Rating 2 - Terrible. 40 out of 670 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rinda, Fate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and safe area
Stayed 2 nights in Apr 2024

8/10 Good

JOEY

Liked: Cleanliness, staff & service
The exercise room was in very poor condition. Dumbbells were missing The elliptical didn’t work The bicycle had a broken screen The outlets on the floor were broken
Stayed 2 nights in Apr 2024

10/10 Excellent

Christiania

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great that when we arrived our room had been upgraded! Lovely surprise!
Stayed 4 nights in Apr 2024

4/10 Poor

Gerald N Kristin

Disliked: Cleanliness, property conditions & facilities
The hotel is very dirty. Our first room had a strong order of marijuana and food crumbs all over the place. We were moved into a different room. It didnt smell but was very dirty. There was a hole in the ceiling with aluminum foil stuffed in it. The walls had paint chipping off and overall poor condition. The walls, counters and surfaces had dirt, finger prints and food smeered throughout. I would never stay there again. If we hadnt prepaid thru expedia we wouldnt have stayed there at all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Scott

Stayed 2 nights in Apr 2024

8/10 Good

Alexis

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Room was a little dirty, sheets and pillows had some stains as well the pullout bed also had a stain.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabrielle

Traveled with family and small children
I just loved the atmosphere and so did my kids
Stayed 2 nights in Mar 2024

4/10 Poor

Falisa

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I would like to start by saying the staff was awesome and will to help. I needed a suite with two bedrooms and this was the only place available for my dates. The hotel itself is old and dated and several areas needed fixing that were patched or just left unattended. There were holes in the black out curtains. The furniture was worn and frayed. There was trash under the couch and hair on top of the comforter which made one think the bed wasn’t cleaned. The ceiling in bathroom room was peeling and there was water damage to the ceiling and wall. The tub faucet and shower head were showing signs of age and mildew with a prior repair attempt but there was still a gap which is probably allowing water to leak behind that wall. There door casings were rotted at the bottom throughout the rooms. The vinyl plank floors were old, stained, and sticky. The door plate fell off to one of the bedrooms. This all made the room uncomfortable but the beds were cozy. If was for one night after a long day of sightseeing. The breakfast was the usually waffle machine and powdered eggs and the bacon was not edible as it was not cooked. So we got toast and orange juice and stopped for breakfast.

10/10 Excellent

ENRIQUE, Wylie

Liked: Cleanliness, staff & service, property conditions & facilities
Wish that the breakfast would have offered a little more options
Stayed 2 nights in Feb 2024

4/10 Poor

Brooke, San Antonio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights- similar situation in both circumstances. Insufficient bedding (only had three of us in the room- second night, no extra sheet for couch so slept on a towel, as staff informed us laundry staff just “hadn’t gotten around to laundry today.” Single comforter blanket given had massive holes in it first night. Second night, given new blanket and some situation. Huge holes throughout. No soap by sink in the room. In past have stayed at Staybridge. Will not be doing so anymore. Spent around $170/night for this. Ridiculous that sufficient clean bedding and we had to use towels to cover couch, no soap, etc.
Stayed 1 night in Feb 2024
Response from Staybridge Staff on Feb 29, 2024
Thank you for your review. we will use this in further staff training.

6/10 Okay

Brooke, San Antonio

Stayed 1 night in Feb 2024
Response from Staybridge Staff on Feb 29, 2024
Thank you Brooke!

6/10 Okay

Crystal

Business traveler
Liked: Property conditions & facilities, room comfort
There was no trash cans in the suite, the sofa cushions were full of trash but overall the bed was amazing so it was ok.
Stayed 1 night in Feb 2024

8/10 Good

Mindy

Traveled with family
Liked: Staff & service, amenities
Mold around bathroom sink, and kitchen trash was not emptied from previous guests (it stunk so bad). Breakfast left alot to be desired. Otherwise, decent stay for price. Staff was nice. Bed comfortable.
Stayed 1 night in Jan 2024

6/10 Okay

Erika

Traveled with family
Liked: Staff & service
We stayed in a 2 bedroom suite with family. Staff was nice, breakfast was fine. The elevator was scary and would make loud creaking noises. We began to take the stairs to the 3rd floor instead. One of the bathrooms in our suite needed repairs as well. The bathroom faucet was coming loose as was one of the door jams. The lock on the hotel room door was also a problem. We had trouble unlocking it to leave the room each time we left.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Travelling with my 2 adult children and their partners. Booked a 2 bedroom suite with a sofa sleeper. When I pulled out the sleeper, there were crumbs under the cushions and no linens in the suite for the sleeper - had to obtain them from the front desk. The microwave was soiled and there were no teaspoons or table knives in the kitchen unit.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tenecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Amanda

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not stay here! Not only was it over 90 degrees in the room but the air conditioning was broken and they would not give a refund. They also lied to Expedia when I tried to explain the reason I was asking for a refund.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the impression age was getting to some things. We had an overall excellent visit during the holidays, but it appeared things were needing to be attended to. I trust these will be taken care of posthaste.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property needs updating. Damaged walls and trim, plumbing needs improved hot water supply. Front desk staff were either rude or seemed too spaced out.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Staybridge Staff on Dec 5, 2023
Thank you for the 5 out of 5 review!

10/10 Excellent

Gerald, Burnet

Liked: Cleanliness, staff & service, property conditions & facilities
Check in lady was terrific and quick.
Stayed 1 night in Nov 2023
Response from Staybridge Staff on Nov 27, 2023
Thank you Gerald!

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Staybridge Staff on Nov 27, 2023
Thank you Glen!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Building could use some upkeep/repairs.
Stayed 2 nights in Nov 2023
Response from Staybridge Staff on Nov 13, 2023
Thank you for the 5 out of 5 review.

4/10 Poor

Gina

Disliked: Cleanliness, amenities
Morning coffee bar was awful.
Stayed 2 nights in Nov 2023
Response from Staybridge Staff on Nov 13, 2023
Thank you for your feedback.

2/10 Terrible

Marc

Stayed 1 night in Nov 2023
Response from Staybridge Staff on Nov 9, 2023
Sorry we did not meet your expectations. Hope you will give us another try soon.

10/10 Excellent

Joshonda

Stayed 1 night in Oct 2023
Response from Staybridge Staff on Oct 26, 2023
Thank you for the 10 out of 10 review.

8/10 Good

Sami

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great longer term hotel stay as each is a suite with a kitchen sitting room and full sized fridge and stove with a microwave. Wifi and breakfast included along with free parking. Close to the freeway and 24 hour staff on site for those late arrivals or early morning departures
Stayed 4 nights in Oct 2023
Response from Staybridge Staff on Oct 24, 2023
Thank you for the 4 out of 5 review.

10/10 Excellent

Georgia

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very nice room, value, good breakfast.
Very nice bed. Spacious. We got two rooms for the weekend. When our other party arrived the room they were assigned was not clean when they keyed in. Fortunately, the staff acted quickly to find them another suitable room. Good breakfast. Lots of pillows! YEAH
Stayed 3 nights in Oct 2023
Response from Staybridge Staff on Oct 23, 2023
Thank you for the 10 out of 10 review.

2/10 Terrible

Christine

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It was somewhat dated and the whole property is pet friendly We are Allergic to animals so we went right back out of our room and wanted to check out because we were already felling the pet hair in the room. They said they were going to give us our money back or not charge us. Hope so. Staff was nice.
Stayed 1 night in Oct 2023
Response from Staybridge Staff on Oct 23, 2023
Thank you for your feedback.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Staybridge Staff on Sep 26, 2023
Thank you for the 10 out of 10.

8/10 Good

Kile

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed.
Checkin gave us smaller room than paid for, kinda lied about it. We had to relocate rooms. Ironing board was cheap wobbly. TV in bedroom did not work. Coffee pot was broken. Crossing this one off the list.
Stayed 1 night in Sep 2023
Response from Staybridge Staff on Nov 9, 2023
Thank you for the 8 out of 10 review Kile.

8/10 Good

Valeria, houston

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Staff was not helpful… rooms were dirtt
Stayed 1 night in Sep 2023
Response from Staybridge Staff on Sep 5, 2023
Thank you for the 4 out of 5 review.

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Staybridge Staff on Sep 5, 2023
Thank you for the review.

8/10 Good

Leandro

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Feel comfortable
Stayed 5 nights in Aug 2023
Response from Staybridge Staff on Aug 28, 2023
Thank you for your review.

10/10 Excellent

Shaun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Staybridge Staff on Aug 28, 2023
Thank you for your review.

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Aug 2023
Response from Staybridge Staff on Aug 21, 2023
Thank you Mario for 5 out of 5 review.

6/10 Okay

Michelle

Traveled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Staybridge Staff on Aug 14, 2023
Thank you for your review.

8/10 Good

Mohammede

Traveled with family
Liked: Cleanliness, staff & service, amenities
I like the staff and they are helpfull.
Stayed 2 nights in Jul 2023
Response from Staybridge Staff on Aug 3, 2023
Thank you Mohammede! We appreciate your comments.

6/10 Okay

sirley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel needs a lot of remodeling to do. Shower had holes , doors were dirty and floor.
Stayed 2 nights in Jul 2023
Response from Staybridge Staff on Aug 2, 2023
Thank you for your feedback; it is appreciated and will be used for further training.

6/10 Okay

Tonia

Stayed 3 nights in Jul 2023
Response from Staybridge Staff on Aug 21, 2023
Thank you for your review Tonia.

6/10 Okay

Michael

Business traveler
Disliked: Property conditions & facilities
Dirty ass hotel
Are people living in this hotel? Does the a/c work? Why do the hallways smell? Can we hire people that know how the service industry works? Nice on the outside of the hotel. But when you get past the lobby. Horrendous. Will never be back and wont use this brand hotel again.
Stayed 3 nights in Jul 2023
Response from Staybridge Staff on Jul 28, 2023
Hello Michael and thank you for your review. We have guests from all walks of life and we are designed for people staying more than 3 days. Our Ac's work really well and maintained regularly. We apologize that your stay coincided with the hottest month on record. Safe travels back to Arkansas.

10/10 Excellent

Denia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room had a very strong chemical smell. Once in the room for about 15 minutes you didn’t notice the smell until you left room then back in. There was an ooh mark on the couch. We were on a family trip so we didn’t spend much time in the room.
Stayed 2 nights in Jul 2023
Response from Staybridge Staff on Jul 28, 2023
Thank you for the 10 out of 10 review Denia.

2/10 Terrible

Maegan, Savannah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty (saw live and dead roaches), Carpet and seating is very dirty, Room we were originally assigned to had no A/C. The pump in the shower for the shampoo did not work. The rooms had a chemical smell. The staff at night was rude.
Stayed 1 night in Jul 2023
Response from Staybridge Staff on Jul 10, 2023
Thank you for your feedback Maegan.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not great
The suite I stayed in had holes in wall from past shower curtains, along with other holes from wear on the walls. Needs an update on adding USB ports to the room. Also the hotel didn’t have an ice machine.
Stayed 2 nights in Jul 2023
Response from Staybridge Staff on Jul 10, 2023
Thank you for your feedback. We do have ice machines and they are located in each guestroom.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Loved the two bedroom suite!! Our family of 5 struggles finding rooms that will sleep everyone comfortably - this hotel did it perfectly!
Stayed 1 night in Jun 2023
Response from Staybridge Staff on Jul 10, 2023
Thank you!

10/10 Excellent

Toilicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brownie points for Staybridge.
Our family stay was during spring break. Our first vacay trip. Ms Debbie checked us in and was so friendly. Our reservation was messed up and the hotel didn't have bedding for all of us. It was ok because Ms Debbie was ready to accommodate us however she could. She made sure we were comfortable and was able to fix everything. They were short staffed and there was only so much they could do. Our room wasn't all the way cleaned and she was very apologetic. Despite not having all the help they needed, these employees were working hard. We were all over that hotel and in and out, so we saw them. Kiddos to Staybridge and Ms Debbie for a job well done. They only have 2 hands guys!!! Raise please.....
Stayed 4 nights in Mar 2023
Response from Staybridge Staff on Jun 12, 2023
Thank you for your feedback!

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, property conditions & facilities
This hotel is not as advertised. It was so dirty, my sheets had stains, the room was gross, I would not stay here again.
Stayed 2 nights in May 2023
Response from Staybridge Staff on May 16, 2023
Thank you for your feedback. We appreciate your comments and will use them for further staff training.

2/10 Terrible

Yamileth

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy. I’m cabinets we saw dead roaches. They gave us 1 toilet paper roll and when we asked for 2 because we had a lot of people the worker looked mad about that.
Stayed 4 nights in May 2023
Response from Staybridge Staff on May 16, 2023
Thank you for your feedback; we will use your comments for further staff training.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023
Response from Staybridge Suites Staff on Apr 19, 2023
Hello Sarah,I am sorry you have given us a 2 out f 10 rating. While never our expectation, we do hope that we may be able to make your next stay with us a 10 out of 10.

2/10 Terrible

Wendy

Disliked: Staff & service
Stayed 3 nights in Apr 2023
Response from Staybridge Staff on May 16, 2023
Thank you for your feedback.