Exterior

Reviews of Courtyard by Marriott Aventura Mall

3 out of 5
Courtyard by Marriott Aventura Mall
2825 NE 191st St, Aventura, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1003 reviews" "
Rating 8 - Good. 286 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oktay, Muratpasa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property with lots of attractions around. Especially Aventura Mall is best place for dining and shopping.
Stayed 4 nights in Apr 2024
Response from Guest Services on May 6, 2024
Dear Oktay,Thank you for your review! We're thrilled to hear that you found our property clean and enjoyed the attractions around us. Aventura Mall is indeed a fantastic spot for dining and shopping, and we're glad you had a great time exploring the area. We hope to welcome you back soon for another wonderful stay at Courtyard Miami Aventura Mall!Kind regards, Guest Services

10/10 Excellent

ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Close by to Aventura Mall Outlets,and restaurants in walking distance Staff is super helpful I highly recommend this Hotel
Stayed 5 nights in Apr 2024
Response from Guest Services on Apr 29, 2024
Dear Ricky, Thank you for your review of Courtyard Miami Aventura Mall! We are delighted to hear that you enjoyed our great location near Aventura Mall and restaurants. Our staff works hard to provide excellent service, and we are thrilled to know that you found them super helpful during your stay. We appreciate your recommendation and are grateful for your kind words. We look forward to welcoming you back on your next visit to the area. Thank you for choosing Courtyard Miami Aventura Mall!Warm regards, Guest Services

8/10 Good

MARIA

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 29, 2024
Dear Maria,Thank you for selecting our hotel for your visit to Miami. We are pleased that you enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Warm regards, Guest Services

10/10 Excellent

Frederico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Apr 2024
Response from Guest Services on May 1, 2024
Dear Frederico,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Arin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. They were very welcoming! The rooms were clean and the hotel area was clean. It was down the street from the mall which was very convenient.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 13, 2024
Dear Arin,Thank you for your positive review of Courtyard Miami Aventura Mall! We are thrilled to hear that you loved your stay with us and found our hotel welcoming. It's great to know that you found the rooms and hotel area clean during your visit. We are also glad that our location near the mall was convenient for you. Your feedback is truly appreciated, and we hope to welcome you back for another enjoyable stay soon!Kind regards, Guest Services

8/10 Good

Vicmary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great other than I wish the room was more soundproof since we could hear everything going on in the hallway while sleeping.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 13, 2024
Dear Vicmary,Thank you for your feedback on your recent stay at Courtyard Miami Aventura Mall. We are delighted to hear that you had an overall great experience with us. We appreciate your comments regarding the room soundproofing and apologize for any disruptions you experienced due to noise from the hallway. Your feedback is important to us, and we will address this issue to ensure a more peaceful and restful stay for our guests in the future. We hope to welcome you back again soon and provide you with an even better experience. Thank you for choosing Courtyard Miami Aventura Mall.Kind regards, Guest Services

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 11, 2024
Dear Adam,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was absolutely amazing
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 8, 2024
Dear José, Thank you so much for the opportunity to welcome you to our hotel. We are thrilled that you thoroughly enjoyed your time with us, and that our hospitality made your stay even more memorable. Please visit us again whenever your travels bring you back to Miami. Have a wonderful day, and travel safely. Kind regards, Guest Services

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, safe, and quiet. Pool was very clean.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 18, 2024
Dear Emily, We want to thank you for choosing our hotel and for taking the time to share your experience. We are delighted that you enjoyed your time with us and appreciated our hotel's amenities and convenient location. We hope you'll visit us again whenever your travels bring you back our way. Best regards, Guest Services

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The room was accommodating. The cafe was very convenient. The entire staff was pleasant and helpful.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 8, 2024
Dear Bernadette,Thank you for the perfect rating. This truly is the best compliment we can receive and warms our hearts. We are pleased you enjoyed our amenities, dedicated team members, comfortable atmosphere, and cleanliness. We all thank you for choosing our hotel and look forward to welcoming a familiar face back for many years to come. Have a wonderful day, and travel safely. Kind regards, Guest Services

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It nice to be able walk around and be safe.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 23, 2024
Dear Cindy,Thank you for taking the time to share your experience with other guests. We are so delighted to know that you found our hotel safe and enjoyed exploring the area. We hope you'll visit us again whenever your travels bring you back to Miami. Best regards, Guest Services

8/10 Good

Maricar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 20, 2024
Dear Maricar,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to know you enjoyed your stay. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 13, 2024
Dear Samuel, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the clean look of the property. The fast service at the reception desk
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 9, 2024
Dear Juan,Thank you for being our guest. We work very hard to perfect the guest experience with inspiring, thoughtful service and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you found our associates friendly and efficient. We look forward to many more visits. Have a wonderful weekend and travel safely. Best regards, Guest Services

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quick
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 5, 2024
Dear Kevin,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Fabienie

Liked: Cleanliness, staff & service, property conditions & facilities
Bedding was uncomfortable. Rushed back to my tempurpedic bed at home
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 5, 2024
Dear Fabiene,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay, but we regret not meeting your expectations for a perfect sleeping experience. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards Guest Services

4/10 Poor

Evelyn

Liked: Cleanliness
Staff was very unfriendly
Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 30, 2024
Dear Evelyn,Thank you for taking the time to share your feedback regarding your recent stay at Courtyard Miami Aventura Mall. We strive to provide exceptional experiences for all of our guests, so we sincerely apologize if you found our team members to be unfriendly during your visit. At Courtyard, we strongly believe in the power of warm and welcoming service, and it's disappointing to hear that we fell short of your expectations in this regard. Rest assured, we take your comments seriously, and we will be addressing this matter with our team to ensure that all of our guests receive the friendliness and professionalism they deserve. We appreciate your honesty and hope that you will give us another opportunity to make it right. Please feel free to reach out to our management team directly, and we will be more than happy to address any further concerns you may have. Thank you again for choosing Courtyard Miami Aventura Mall, and we look forward to the possibility of welcoming you back in the future.Best regards, Guest Services

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 10, 2024
Dear Scott,Thank you for choosing our hotel for your visit and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. Please visit us again whenever your travels bring you back our way. Best regards, Guest Services

10/10 Excellent

Jose Martin Proa

Liked: Amenities, property conditions & facilities
I’m don’t like to paying for parking you don’t have parking for costumers
Stayed 4 nights in Dec 2023
Response from Guest Services on Jan 9, 2024
Dear José,Thank you for taking the time to share your feedback regarding your recent experience at Courtyard Miami Aventura Mall. We appreciate your candid review and apologize for any inconvenience caused during your stay. We understand your frustration with the parking situation and regret if you encountered difficulties during your visit. We continuously strive to provide the best possible experience for our guests, and we take your comments seriously. We will review the availability of parking and explore additional solutions to ensure a smoother experience for our valued customers in the future.We appreciate your feedback and hope to have the opportunity to welcome you back to Courtyard Miami Aventura Mall for an improved stay.Warm regards,Guest Services

10/10 Excellent

Anthony J

Response from Guest Services on Jan 12, 2024
Dear Anthony, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

6/10 Okay

RAGHAVENDRA

Traveled with family
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 8, 2024
Dear Raghavendra,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay, but we regret not meeting your expectations for a perfect experience. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards Guest Services

2/10 Terrible

SHRIRANGA SWAMI

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on Feb 1, 2024
Dear Shriranga,Thank you for selecting our hotel for your visit. We are pleased you were satisfied with the majority of your stay, but we regret not meeting all your expectations. As your review does not provide comments, we would appreciate it if you could contact our hotel at your earliest convenience. We would welcome any further information that may help us improve any discomfort you may have experienced. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Jay

Traveled with group
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 7, 2024
Dear Jay,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

6/10 Okay

Maryam

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room and beds are very clean. Parking spots and the neighborhood are good. Although this hotel doesn’t have any restaurant inside, just a Starbucks coffee shop with Starbucks breakfast menu. They advertised having a heated pool although it was not working. One elevator was under repair and with the holiday season crowd in Aventura, Fl the waiting time for elevator was long. In general it is a good hotel and we had a relaxing family trip.
Stayed 4 nights in Dec 2023
Response from Guest Services on Dec 31, 2023
Dear Maryam,Thank you for taking the time to share your feedback on your recent stay with us at Courtyard Miami Aventura Mall. We are delighted to hear that you found our rooms and beds to be very clean – our dedicated housekeeping team strives to provide a comfortable and enjoyable experience for all our guests. We appreciate your positive comments about our parking spots and the neighborhood. We understand the importance of convenience and safety when it comes to choosing a hotel, and we are glad that this met your expectations. While we apologize for any inconvenience with our dining options we are pleased to have Starbucks served along with Marriott Courtyard Bistro menu options which are available for our guests. We hope this provided you with a satisfying dining experience during your stay. We apologize for the discomfort you experienced with our heated pool not working during your visit. We understand how important it is to have all our amenities fully functioning, and rest assured, we are working to address this issue promptly. Additionally, we apologize for the delay with our elevator service during the holiday season. We are glad to hear that overall, you had a good stay and a relaxing family trip. Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back to our hotel in the future. Have a wonderful new year and travel safely. Best regards,Guest Services

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 29, 2023
Dear William, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Noemi

Traveled with family
Stayed 4 nights in Dec 2023
Response from Guest Services on Dec 26, 2023
Dear Noemi,Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week and travel safely. Best regards, Guest Services

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning definitely the most important for us but the practical of the location was ours first decision, thank you Marriott!!
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 24, 2023
Dear Mayumi,Thank you for the perfect rating. This truly is the best compliment we can receive and warms our hearts. We are pleased you enjoyed our convenient location, dedicated team members, and comfortable atmosphere. We all thank you for choosing our hotel and look forward to welcoming a familiar face back for many years to come. Have a wonderful day, and travel safely. Kind regards, Guest Services

4/10 Poor

Dexter

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Very disappointed with my stay.
I reserved a king size mattress in the room and they put me in a double bed room., After showing them my email that showed I reserved a king size mattress in the room they told me there was nothing they could do.I was disappointed that I didn't get to have what I paid for.They said it was the third party fault.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 24, 2023
Dear Dexter,Thank you for taking the time to share your feedback regarding your recent stay at Courtyard Miami Aventura Mall. We sincerely apologize for the inconvenience you faced regarding the discrepancy between your reservation for a king-size mattress. It is understandable that this would be disappointing for you, and we regret any frustration caused. While we do work closely with third-party booking platforms we apologize for the miscommunication that may have occurred during the reservation process. We hope this isolated incident will not deter you from considering our hotel for future visits. If there is anything else we can do to make it up to you or assist in any other way, please do not hesitate to reach out to us directly.Best regards,Guest Services

10/10 Excellent

Maria Catarina Chaves

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 22, 2023
Dear Maria,Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week, and travel safely. Best regards, Guest Services

10/10 Excellent

Dwain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property several times, and always fully satisfied with it.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 23, 2023
Dear Dwain,Thank you for your loyalty to our hotel and for taking the time to share your experience with other guests. We are delighted to learn that you thoroughly enjoyed your time with us and we are your hotel of choice whenever you're in the Miami area. We look forward to welcoming you back for many years to come. We wish you a wonderful holiday season and travel safely. Kind regards, Guest Services

10/10 Excellent

Julius

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Dec 2023
Response from Guest Services on Dec 21, 2023
Dear Julius, Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful holiday season, and travel safely. Best regards, Guest Services

10/10 Excellent

Cheng-Yang

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 17, 2023
Dear Cheng-Yang Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Carlos, Labelle

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 6, 2024
Dear Carlos,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 12, 2023
Dear José,Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week, and travel safely. Best regards, Guest Services

8/10 Good

Lakeisha

Liked: Staff & service, property conditions & facilities
Didn’t have no complaints about the hotel expect that one elevator worked. It delayed fast access to your sleeping rooms.
Stayed 4 nights in Dec 2023
Response from Guest Services on Dec 11, 2023
Dear Lakeisha,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay, but we apologize that our elevator was not working during your visit. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards Guest Services

8/10 Good

daniel

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 30, 2023
Dear Daniel, Thank you for choosing our hotel for your stay. We are pleased that overall you enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful new year and travel safely. Best regards, Guest Services

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 10, 2023
Dear Jessica, Thank you for the perfect rating. This truly is the best compliment we can receive and warms our hearts. We all thank you for choosing our hotel and look forward to welcoming a familiar face back for many years to come. Have a wonderful day, and travel safely. Kind regards, Guest Services

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Services on Dec 8, 2023
Dear Brandon, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Boris Orval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Services on Dec 8, 2023
Dear Boris, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 5, 2023
Dear Douglas, Thank you for choosing our hotel for your visit to South Florida. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful holiday season and travel safely. Best regards, Guest Services

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Came for Wedding of friends in Aventura area great service close to mall and great restaurants with great amazing food especially Soho restaurant. Hope to be back soon again
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 5, 2023
Dear Andrew, Thank you for the perfect rating. This truly is the best compliment we can receive and warms our hearts. We are pleased you enjoyed our convenient location, dedicated team members, comfortable atmosphere, and amenities. We all thank you for choosing our hotel for your wedding weekend and look forward to welcoming a familiar face back for many years to come. Have a wonderful day, and travel safely. Kind regards, Guest Services

10/10 Excellent

Ge-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 5, 2023
Dear Ge-Ann,Thank you for choosing our hotel and for taking the time to share your experience with other guests. We are delighted that you perfectly enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful week, and travel safely. Best regards, Guest Services

8/10 Good

Gershon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Services on Dec 5, 2023
Dear Gershon,Thank you for choosing our hotel for your visit to Miami. We are pleased that overall you enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful holiday season and travel safely. Best regards Guest Services

8/10 Good

Tak Han

Liked: Cleanliness, staff & service, property conditions & facilities
The lighting buttons are confusing
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 28, 2023
Dear Tak,Thank you for choosing our hotel for your visit to Miami. We are pleased that overall you enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful holiday season, and travel safely. Best regards, Guest Services

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were lovely to let us check in early after we arrived on a RED-EYE flight. That was great. Docking a star because yard-work/loud leave blower at 8am ET on Thanksgiving day!? Woke us up. Please pay attention to people dealing with jet lag! Air freshener in the lobby - too much. We avoided eating at the Bistro stewing in the scents. Otherwise that's a lovely plus for a Courtyard. Otherwise great accommodations, clean, unscented sheets and towels.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Dear Sue,Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay, but we regret not meeting your expectations for a perfect experience. We apologize for the discomfort you experienced during your stay. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards Guest Services

2/10 Terrible

Valerie

Stayed 1 night in Nov 2023
Response from Guest Services on Dec 14, 2023
Dear Valerie,Thank you for selecting Courtyard Miami Aventura Mall for your visit to the Miami area. We sincerely apologize for any inconvenience caused during your stay. Ensuring our guests feel welcomed and receive exceptional service is our top priority, and we are disappointed to learn that your experience did not meet our high standards. We would greatly appreciate any specific feedback you could provide us, as it will allow us to address the issues you encountered and improve our services moving forward. Should you decide to give us another opportunity in the future, we would love the chance to make it up to you. Please reach out to our management team directly, and they will be more than happy to assist you. We hope to have the chance to welcome you back in the future. Have a wonderful holiday season and travel safely. Best regards, Guest Services

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services on Nov 23, 2023
Dear Michael, Thank you for choosing our hotel for your visit. We are pleased that overall you enjoyed your time with us. We hope you'll visit us again whenever your travels bring you back our way. Have a wonderful holiday season and travel safely. Best regards, Guest Services

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 13, 2023
Dear Christian, Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 3, 2023
Dear Valued Guest, Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased you were satisfied with the majority of your stay, but we regret not meeting your expectations for a perfect experience. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Have a wonderful day, and travel safely. Best regards Guest Services

10/10 Excellent

Lisa, Greenwood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 30, 2023
Dear Lisa,Thank you for choosing our hotel and for taking the time to share your experience with other travelers. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We are delighted to know you enjoyed your stay and we hope you'll visit us again whenever your travels bring you back our way. Have a wonderful day, and travel safely. Best regards, Guest Services