Premier Apartment | Premium bedding, in-room safe, individually decorated
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Reviews of Relax Inn

4 out of 5
Relax Inn
627 Main Road, Shakas Rock, Ballito, KwaZulu-Natal

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 3 out of 21 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarge

Liked: Cleanliness, staff & service, property conditions & facilities
Faith is an asset. Polite. Warm and cordial. Helpful. Lovely person to have at your Frontline.
Stayed 1 night in Apr 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Shocking
The hotel is not nearly as nice as it looks in the pictures. I would definitely not go back. The standard of the so-called premium apartment is absolutely shocking. The place has holes in the walls, light sockets not in properly, electics very dodgy , im surprised we didn't get an electric shock, the lights would go on and off. The painting standards looked like a 5 year old had done it, as you can see in the photos. The so called restaurant had very limited menu and its not the sort of place you would enjoy. There was only one restaurant in walking distance so not many alternatives. I was offered a small refund for the poor service , but they have not honoured that.
Stayed 2 nights in Dec 2023

6/10 Okay

Karabo

Traveled with family
Disliked: Cleanliness
Just an okay stay but good location
The location- less than 5min walk to the Granny Pool beach and 20 to Thompson was the plus for this hotel oh and the spacious rooms - HOWEVER,our patios for both bedrooms were filthy ,sliding doors and railings muddy ,cigarettes littered - I had to go downstairs to call the cleaners to clean after I tried to sanitize and dust myself and it took all of 20 min per room balcony to show the state they were in … the entire property actually was just not the cleanest ,even the pool was cleaned just once during our 3 day stay ,tables and chairs not wiped at the pool area - cigarette butts everywhere - the cleaners though pleasant enough woke us up at 7:30 calling out to each other the first night until I couldn’t take it and asked them to keep it down - the restaurant was decent enough ,the young lady on day shift a joy ,evening shift and a guy on the morning shift were sour .They kept giving us food without cutlery or serviettes ?!?we ALWAYS had to ask - the young lady at reception was friendly and eager … overall just an okay stay
Stayed 3 nights in Mar 2022

8/10 Good

Chanel

Stayed 1 night in Mar 2022

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Rhyne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Mohammed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

ZILO

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Staff is doing their best but they seem not to have resources, i.e. breakfast food, no fresh bread. Pool was dirty, therefore could not use it. Water was leaking from toilet pipe. TV was not working first night. Therefore cannot be a 4 star place. Staff was however willing to help.
Stayed 3 nights in Dec 2021

8/10 Good

daren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Nov 2021

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Initially, I booked one night at the hotel. I extended my stay with two more nights after my arrival here. Unfortunately, the hotel did not have availability for a 4th night. The staff is friendly and helpful. Loved my stay!
Stayed 1 night in Jan 2022

2/10 Terrible

Nombuso

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book at your own risk!!!
There was nothing good about the establishment. We were allocated in a wrong room and they refused to put us in our room since the TV was not working at room they put us in and there was a lot of noise from next door. It took more than an hour to serve us breakfast and when they finally served it, it was a wrong order and they served us half cooked sausages. We had to cut our stay short because they were nit attending to our complaints. I'd say book at your own risk!!!
Stayed 2 nights in Dec 2021

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
WiFi not working and poor cellular coverage
WiFi wasn’t working for the entire stay. Staff from my company stayed there and were told breakfast wasn’t included even though it was shown that way when we booked on hotels.com. I had to clarify this with the person working there to ensure there was no charge for breakfast put through.
Stayed 3 nights in Oct 2020
Response from Raaksha on Nov 11, 2020
Good morning Kevin, Apologies for any inconvenience caused. We trust that your next stay would be a more pleasant experience.

10/10 Excellent

Quentin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Fred

Traveled with family
Liked: Cleanliness, staff & service
Nice place
It was OK for Ballito
Stayed 2 nights in Sep 2020
Response from Raaksha on Sep 17, 2020
Glad you enjoyed your stay at Relax Inn

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. I will be back.
Stayed 1 night in Jul 2020
Response from Vanessa Munesamy on Aug 6, 2020
Glad you enjoyed your stay with us . Looking forward to hosting you again.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it very much.
Stayed 2 nights in Dec 2019

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need more than 1 night.
Only a one night but definitely needs more than 1 night to really appreciate what it offers
Stayed 1 night in Jul 2019

10/10 Excellent

Chilenye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty but needs work
The DSTV in the room did not work and I have been double billed. I paid through hotels.com and the hotel made me pay too.
Stayed 1 night in Jan 2019
Response from Uzilde on Jan 12, 2019
Morning Mrs. Sharp, Thank you for your review and we value your feedback. The double payment was our mistake on our side due to a new employee and we did do a refund to you once we realised our mistake. On behalf of my team, I would like to apologise about any inconvenience caused. Kind regards Meander Manor

2/10 Terrible

Roman

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Toilette was leaking sewage into the whole bathroom.
Stayed 3 nights in Dec 2021

10/10 Excellent

Katharina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are lovely and the suites amazing! Highly recommended!
Stayed 1 night in Nov 2019