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Reviews of Novotel Lampung

4 out of 5
Novotel Lampung
Jalan Gatot Subroto 136, Bandar Lampung, Lampung

Reviews

8.4

Very Good

Rating 10 - Excellent. 16 out of 50 reviews" "
Rating 8 - Good. 29 out of 50 reviews" "
Rating 6 - Okay. 2 out of 50 reviews" "
Rating 4 - Poor. 2 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

woo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Peter

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Juni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and superb hotel
Great location with friendly and helpful staff and clean well presented rooms - will definitely stay here again next time I am in Lampung.
Stayed 1 night in Mar 2020

8/10 Good

chintia

Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good choice for families but maybe not city peeps!
The hotel is nice - very interesting architecture with great views of there surrounding urban agglomeration, but worn out for being such a new building (elevators, room interior). The spaces are large and well-designed but feel somewhat empty. The room is very nice however you could hear children screaming next door, below and above us. Also the lack of a/c in the hallways made the corridors and circulation spaces noticeably uncomfortable during the day. However, despite these relatively minor issues, the staff made a real effort to make us feel welcome and the breakfast was well presented and good. There is a well-appointed fitness centre, a huge pool, conference spaces, a wedding chapel? and a bar/lounge, with outside terrace. The latter zone doesn't work as well as it could - for example the singer in the bar was situated in the smoking area while the bar itself was separated from her by a glass wall - a strange concept.
Stayed 2 nights in Jun 2019

10/10 Excellent

Yohan

Experience Amazing
Fantastic experience, receptions greet me by my name when I walk passed them and the politeness and friendliness of every staff members were outstanding. We will be back again next time.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

chris, singapore

Liked: Cleanliness, property conditions & facilities
nice new hotel with bad management
nice and pleasant hotel with stunning view and facility, like the room cleanliness, the view and amenity, they have full ranges of spa facilities with nice hot and cool water pools. the hotel is a bit far and secluded , nice point for guest who is looking for good rest and privacy. the only drawback is the hotel management, for hotel that proud to be in service management, the hotel failed to do so, during my stay i was woken up by loud music on the Saturday morning , 6 AM plus, the music was so loud with mirror shaking bass and apparently was from hotel staff mass morning exercise , it was lasted for hours approximately, I called the front desk and specifically lodged complaint case about it , however it was not been taken seriously and I didn’t hear any further news from hotel management. I purposely chosen this hotel for good rest and this should be the sole purpose of the hotel itself, not bugged the guests with full blast music in the Saturday morning , how disappointed with that , and no one treated this complaint seriously
Stayed 2 nights in Mar 2018
Response from Lalu Aswadi Jaya on Jun 28, 2018
Dear Mr. Chris, Warmest greeting from Novotel Lampung, First of all, We would like to take this opportunity to thank you very much for choosing Novotel Lampung. We have received information concerning to your inconvenience during your stay, we highly regret the inconvenience caused on this occasion and please accept our sincerest apology. Your concerned has been shared to our team member and necessary action has been taken for future improvements. Once again thank you for allowing us to address the problem. Hopefully we still have the chance to welcome you and your family back at Novotel Lampung Your future arrival is truly awaited. Sincerely, Lalu Aswadi Jaya General Manager

10/10 Excellent

Ronally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family hotel for vacation in Lampung
Location is better for sea activities and for over all holiday. It is suggested for extended souvenir shop so we can bought any Lampung art and home made

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Extremely enjoyable stay. Design of hotel and room modern. View exhilarating. Service outstanding.
Response from Jaya on Mar 21, 2017
Dear Our Valued Guest, Warmest greeting from Novotel Lampung, Thank you for sharing your review about the experience during your stay at our hotel - Novotel Lampung. We also thank you and appreciate your comment. We will always keep maintaining our service to satisfy every guest. We just cannot wait your next coming and stay in our hotel. The team is always ready to give you more enjoyable moments. Thank you and Have a great day. Best Regards, Lalu Aswadi Jaya General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panjang
Good one

10/10 Excellent

Pavels, Riga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel crew is superpolite. Gym is ok. Pool is nice. Room is good. Food is good. Not much around.
Dear Valued Guest, Warmest greeting from Novotel Lampung, We thank you for delivering your review about your stay experience at Novotel Lampung. It is a pleasant to get nice feedback from our guest. The team feel excited to get detail comment from you. We take it as good motivation for us to keep improving our service and facilities for guest satisfaction. We are always waiting your coming to our hotel in the near future. Thank you and have a great day. Best Regards, Lalu Aswadi Jaya General Manager

10/10 Excellent

Pavels, Riga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great hotel. Nice gym and spa. Everything was really good. Minor thing was about noise from construction works, but it was few hours in late mornings per day, so not much bother. Will definitely stay again.
Dear Valued Guest, Warmest greeting from Novotel Lampung, Thank you for taking your time to deliver your review about your current stay at our hotel – Novotel Lampung. We are so pleased to get perfect score and review of survey from wonderful guest like you. We take your comment as a good motivation for the team to keep maintaining and improving the service quality to every guest. Hopefully we can get other opportunities to serve you much better in the future. Thank you and Have a great day always. Kindest Regards, Lalu Aswadi Jaya General Manager

8/10 Good

Jeff, Los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel i isolated location
Nice hotel in isolated location, takes 2 weeks to get security cleared from bankcard.

8/10 Good

indyraz, Jakarta, Jkt

Liked: Cleanliness, property conditions & facilities, room comfort
Comfort room with ocean view
Nice and spacious room, comfort bed, good view for double view ocean and mountain view, great pools for the whole family. Unfortunately bad service at front officer.

8/10 Good

stephanus iwan, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price in hotels.com higher than actual price
I pay Rp770.000,-+21% tax and service=Rp931.700,- without breakfast. But when i arrived at the hotel (desember 17, 2014) in the front desk there is todays rate only Rp916.300,- include breakfast for 2 person. I fell very disappointed, i have to pay breakfast Rp250.000,- for 2 person, arround 25% from my room rate, it is means that i pay very expensive.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Is this a hotel ?
Why is the bathrobe placed in the room when you have to exchange the bathrobe with a towel before going to the pool, we complained to the assistance manager on duty, he said it was the hotel regulation and there was nothing he can do, I was speechless and insulted, we cancelled our swimming trip and went back to our room. Do hotels have this kind of regulation, honestly, we never had such experience during our stay in any hotels all around the world. Could you even describe this hotel as a hotel ? you'll be the judge....

8/10 Good

JJJ, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The check in process is fast and the room is large. Fitness room is nice and well maintained.

10/10 Excellent

TZ, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Novotel Lampung
Nice room, great view from the restaurant and premier lounge, helpful staffs. Great for couples and families as well. Novotel Lampung must be the best hotel in Lampung so far.

8/10 Good

Aravind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ali, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Tanveer, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service
Reached at the reception at 4 pm and It took 30 mins standing at the reception to get my room keys. I had made booking through hotels.com, showed them the Itenary, they said there is no record in their system. Only after the help of manager it was reconciled. Room was pathetic. I only heard about the Hotel to have a good ocean view. I had been forced to be given corner room, having pathetic view. I will never stay here again.

8/10 Good

abdillah, depok, jawa barat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful view, but its difficult to find
It was a end of year vacation. We took a ferry from jawa to sumatra to get this hotel. 1st, no sign board from sumatra main road to get this hotel. We got lost. It has beautiful sea view, always choose sea view. Do not eat in the hotel, if you go out & take left then you will find delicious Lampung food with an affordable price. Their swimming is perfect. However, there is no children playground, although they said they have it in the website.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a little bit outside of the city.

10/10 Excellent

Mony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

N P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel in Lampung
Easily the nicest hotel in Lampung, the gym and pool facilities were great. Gym had a wide range of equipment and was very spacious. The room was nice and clean with a good range of tv channels and a huge bed. I enjoyed the hot rain shower in the bathroom, however the shower area did tend to flood, as the area was a bit shallow and I guess the drainage wasn't as fast to cope with if the shower was turned on too high.

8/10 Good

jojo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay in
will definitely come back to this hotel when I'm in the area

8/10 Good

edwin

Liked: Property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Gym and Swimming Pool
My stay has been pleasant. The service has been good and the room is clean. Most satisfying for me is the modern and well equipped gym and beautiful swimming pool.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Nice good class hotel with good facilities, service and cleanliness.

10/10 Excellent

tony, jakarta-indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
semuanya back, ukuran kamar yg luas, suasana pagi yang oke juga Sarapan banyak pilihan dan rasapun oke. Saya rasa keluarga saya puas dan akan menginap disini lagi jika kembali berlibur ke bandar lampung bersama keluarga ataupun rekan..
Stayed 1 night in Jun 2019

10/10 Excellent

hyeonjo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족합니다.
만족합니다.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 20, 2016
Dear Our Valued Guest, Warmest greeting from Novotel Lampung, Thank you for sharing your review about the experience during your stay at our hotel - Novotel Lampung. We also thank you and appreciate your comment. We will always keep maintaining our service to satisfy every guest. We just cannot wait your next coming and stay in our hotel. The team is always ready to give you more enjoyable moments. Thank you and Have a great day. Best Regards, Lalu Aswadi Jaya General Manager

8/10 Good

Okta, id

Liked: Cleanliness, staff & service, property conditions & facilities
Lokasi hotel sudah bagus
Kenyaman masih kurang, karena suara diluar pintu kamar masih masuk kedalam, lengkapi dgn karpet agar kedap suara

8/10 Good

JAESOO, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel Lampung 이용하고 나서
아주 좋았습니다. 하지만 택시를 제외한 대중 교통의 이용은 생각하지 않아야 할 것입니다.

8/10 Good

Yosef, Montréal

Liked: Cleanliness, property conditions & facilities, room comfort
Long wait for check-in, worth the view
I reserved 2 superior rooms for 2 nights in this hotel about a month before arrival. I requested ocean view and highest level for both, connecting and not far from elevator. After 45 minutes waits they gave me 1 room with mountain view on the 7th floor, that I gave to my parents, and 20 minutes later, an ocean view superior room on the 12th floor. Assuming it was one of the highest occupancy saturday, though reserved a month ahead, the reception would give you more attention if you insisted them or if you're westerners. I'm no pushy nor racist, but 1 hour waiting is a bit too long. The reception called my cell phone on the following day, a little insisting me to move the 7th level superior room to another one on level 8 with ocean view and proposed also to move all personal belongings to the new room. Kind a hard to refuse. When I arrived, the view was still stunning, but my parents had to walk all the way until the end of the level 8. They didn't reply when I asked to move to another room near the elevator. Fortunately my parents enjoyed the view as I am.

8/10 Good

Saiful, Cilegon

Liked: Cleanliness, property conditions & facilities, room comfort
Enperiences at Novotel Hotel, Lampung
The hotel facilities are superb. However, the rules for swimming pools are unclear. I was not allow to swim because I was not bring my swim shirt and was not allow to take off my shirt. But there were others who can swim by taking off their T-shirt. The rules and implementation need to be standardized to everybody

8/10 Good

yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Higejun, yokohama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
海の眺めは絶景のホテル
昔のこの町を知っているので、こんな素晴らしいホテルができているのが夢のようだった。町の灯りがきれいで海も遠くまで見渡せる。一晩の滞在だったが、もう少し滞在したい感じだった。

8/10 Good

Nam jeonghun, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
그림같은 경치
경치 하나는 끝내줌...

8/10 Good

Mrs. Monica, Tangerang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Kamar yang sangat nyaman.. saya memesan standard room non smoking tapi karena ketika saya check in tinggal tersisa standard smoking room maka kamar saya di upgrade ke superior dan free. Bed besar jadi tidur ber3 dengan anak kecil tak terasa sempit. Kamar berada di hook jadi pemandangan lebih luas bisa memandang laut dan bukit. Kolam renang jg bagus dan airnya bersih.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Nice place to stay

10/10 Excellent

irwansyah, palembang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sea view di novotel lampung
Pemandangan laut yg cukup indah di novotel lampung

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamar Mandi
untuk kamar mandi nya berkesan mewah sekali, walaupun tanpa bath tup,dan sangat kering untuk kamar mandi nya.Recommendedd

8/10 Good

Seri, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View hotelnya bagus bisa view ke laut atau gunung
Senang dan memuaskan

8/10 Good

Chanderli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proche du centre ville (en taxi)
Très bonne impression, le meilleur hôtel de Bandar Lampung. Splendides piscine et vue sur la baie.

8/10 Good

Welly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
viewnya bagus
Viewnya bagus apalagi kalau dapat kamar yang menghadap ocean dan mountain, kebersihan kamar baik, sayangnya kamar kurang kedap, pas saat petugas hotel membersihkan area koridor kedengaran dalam kamar, juga harga food dan beveragenya mahal banget