Property grounds

Reviews of Cozy Retreat < 4 Mi to Sugar Mountain Resort!

Cozy Retreat < 4 Mi to Sugar Mountain Resort!
Sugar Mountain, North Carolina

Reviews

9.0

Wonderful

Rating 10 - Excellent. 23 out of 34 reviews" "
Rating 8 - Good. 8 out of 34 reviews" "
Rating 6 - Okay. 0 out of 34 reviews" "
Rating 4 - Poor. 2 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

8.8/10

Cleanliness

7.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

tiffany m.

Liked: Cleanliness
Literally in the clouds
The condo itself is wonderful. We loved the layout and flow and the couches were comfy for movie nights after a day of skiing. The only complaint I have is the parking situation. There are only four spots available for dropping off luggage and check in so we sat for close to an hour waiting. It’s so high that parking and bringing your own luggage up isn’t an option when it’s snowing and you have young children. It’s also difficult to unload into the shuttle.
Stayed 4 nights in Dec 2023

10/10 Excellent

Crystal C.

Liked: Cleanliness
Stayed at Sugar Top
Absolutely loved it best weekend trip this year!
Stayed 2 nights in Dec 2023

2/10 Terrible

Melisa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One word bedbugs
Stayed 2 nights in Jun 2023

8/10 Good

Carolina B.

Liked: Cleanliness
Great Place!
Condo was nice and roomy! Not many places close to eat so we ended up doing a food lion trip but the kitchen was well equipped for home cooked meals. Kids loved the pool and hot tub and wildcat lake which was nearby and great for fishing and grilling out with the family!
Stayed 3 nights in Apr 2023

10/10 Excellent

TRAVIS, FPO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful area and property. Clear communication.
Stayed 3 nights in Mar 2023

8/10 Good

Robert

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Courtney S.

Liked: Cleanliness
Girls weekend
Great communication and the area is fun to be in! The pool and hot tub was awesome!
Stayed 2 nights in Nov 2022

10/10 Excellent

Elaine N., Liberty

Liked: Cleanliness
Comfortable Condo
We loved this condo! The master bed was so comfortable and everything you could think of was provided. The building is going through renovations and there were men working outside on the balcony and on scaffolding. Didn’t allow us to use the balcony or have much privacy, but that wasn’t the owners’ fault. The building manager said it is a long-term renovation on the building so you may want to check if they are finished if that would bother you. The condo itself was fabulous! Thanks for a great weekend!
Stayed 2 nights in Oct 2022

10/10 Excellent

Kathy B.

Liked: Cleanliness
Beautiful change of scenery!
Condo was was perfect. 4 seniors getting away for rest and to enjoy the colors! Great communication between our contact and us!
Stayed 2 nights in Oct 2022
Response from VrboOwner on Nov 16, 2022
From the Owner: "Thank you so much for the kind words. I always appreciate hearing when people enjoy their time at my place."

10/10 Excellent

Deanne F.

Liked: Cleanliness
Nice views
Place nice, beautiful views!
Stayed 2 nights in Sep 2022

10/10 Excellent

DeAnna G.

Liked: Cleanliness
Family vacation
Property had a great view. Located in a great area. Great for the family.
Stayed 4 nights in Sep 2022
Response from VrboOwner on Nov 16, 2022
From the Owner: "My family loves being there as often as we can, so I'm happy to hear that yours had a nice time."

8/10 Good

FRANCINE T.

Liked: Cleanliness
Was ok
The water in the back of the toilet runs constantly. In the main bedroom. We did see a roach im just hoping none went home in our bags. The worst part is the set up of the condo. I’m not sure why a fireplace would be set there right as you turn the corner. We bumped the edge with our toe a few and it’s a very poor design. But looking at pictures from other condos there they all share that same terrible design with a fireplace right in the middle of the floor. I didn’t read the listing very well as you have to park down the hill and get a shuttle to the top unless you are a resident there. Then you can park in the lot. So when we leave and come back you have to let the guard know you need a shuttle to the top. Unless you are in primo condition there is no way you can walk to the top. It did have great views but they were sand blasting the side of the building and it was blowing around. And evolve that manages it. You will have to strip your beds, empty all your trash, place all your dishes in the dishwasher and start it and be sure to put your towels in the floor prior to leaving. Not sure why you pay a cleaning fee if you have to clean up everything before you leave. I don’t have a problem with placing my dishes in a dishwasher or towels in the floor. But not sure why I’m emptying trash cans and stripping beds when I have to pay a cleaning fee
Stayed 2 nights in Sep 2022
Response from VrboOwner on Nov 15, 2022
Thank you for writing such an insightful review. I had no idea that the toilet was running, so I had a new tank built shortly after seeing what you wrote. Thanks for that. As for the design, I think it's more of a preference. I love having the fireplace in the living room, especially while I'm relaxing after a day of skiing or after a trip to the pool. I do plan on making some significant updates in the coming years, but until then, the layout will be that of the traditional setup. The parking is subject to capacity. I, as an owner, even have to park at the lower lots and use the shuttle from time to time. The shuttle has always been utilized whenever parking is needed for the lower levels and is usually very quick to get me to my vehicle. As for the sandblasting goes, I'm sorry for that. I know it was a bit much to take during your stay, however, the updates are much needed to preserve the building. Next, they'll be resurfacing the entire structure. Relating to the list of things I ask guests to do on the day of checkout, I've only tried to ask for things that will help keep things running smoothly. The dishes being placed in the dishwasher and taking the trash to the chute are specifically requested in order to prevent bugs from finding their way to my place. Stripping the beds helps my housekeeping team quickly gather the linens and towels to get them washed and prepped for the next guests. These items help tremendously when we have back-to-back reservations (when a guest checks out and then another guest checks in on the same day).

10/10 Excellent

Desiree R., Asheville, NC

Liked: Cleanliness
Beautiful
Exactly as described. Very equipped!
Stayed 2 nights in Aug 2022

10/10 Excellent

Jacob M.

Liked: Cleanliness
I love the place by the mountains
Everything it was so good
Stayed 4 nights in Aug 2022

10/10 Excellent

Ashley B.

Liked: Cleanliness
Great Mtn Retreat
The unit is large and was clean. The balcony views are amazing. Bed was comfy. The kids loved the pool. Shuttle drivers were very personable and nice. No complaints.
Stayed 2 nights in Jul 2022

10/10 Excellent

Tammy M.

Liked: Cleanliness
We will be back !
This was the perfect location for us to do all the local activities we planned during our stay. The weather was excellent cool nights and mornings.
Stayed 2 nights in Jul 2022

10/10 Excellent

Briana S.

Liked: Cleanliness
Sugar mountain stay
It was my partners and I first trip to the mountains for his birthday, unfortunately last minute because of some construction work balcony wasn’t allowed to be used but Brandon was very attentive and willing to work with whatever we felt most comfortable doing and wanted to make sure our stay would still be good with some great resources and recommendations. Our stay was very pleasant and the views were amazing i thank Brandon so much! We are definitely looking into coming back to this exact location. Thank you so much again Brandon it was beautiful!
Stayed 3 nights in Jun 2022

10/10 Excellent

Matthew C.

Liked: Cleanliness
Super Relaxing retreat in the clouds
The place was fantastic! Weather was perfect and the provided an amazing experience.
Stayed 2 nights in May 2022

10/10 Excellent

Tabitha A.

Liked: Cleanliness
Perfect Location
We will definitely be back! Great location and we got to see lots of snow!
Stayed 3 nights in Jan 2022

4/10 Poor

Sharla

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The view was spectacular. The kitchen was fully stocked. Wash cloths, blankets, and comforter in the master bedroom were dirty. Wash cloths had brown stains and hair on them. There was food (grapes) on the floor in the living room (we did not have any grapes). Furniture in the living room had an odor. We checked out a day early because of the issues. It just felt uncomfortable. Staff at the retreat were rude and unfriendly as well.
Stayed 3 nights in Nov 2021

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful paintings and view.
Stayed 4 nights in Nov 2021

10/10 Excellent

Holly D.

Liked: Cleanliness
Breath of Fresh Air
We thoroughly enjoyed our stay. The views were incredible and the nights very peaceful. The staff were all friendly and helpful, and our son enjoyed having the pool to play in at the end of our days of hiking, shopping, and biking the Virginia Creeper Trail. Thanks for a great stay! We can't wait to visit again!!!
Stayed 3 nights in Oct 2021

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view was absolutely incredible. The room was very comfy and pleasant. We will be looking to come back sometime in the near future.
Stayed 2 nights in Sep 2021

10/10 Excellent

Maria roxana C.

Liked: Cleanliness
Good place
Clean, good view
Stayed 2 nights in Aug 2021

10/10 Excellent

Darin K.

Liked: Cleanliness
Amazing
Easy peasey lemon squeezey
Stayed 4 nights in Jul 2021

10/10 Excellent

Robin P.

Liked: Cleanliness
Loved it!!!!
Absolutely loved the condo. The views are outstanding. Everything was as pictured. The communication with the owner was great. We were visiting for our grandson’s birthday. He had a great time. He loved the “reindeer” on the wal. We will be back.
Stayed 2 nights in Jun 2021

8/10 Good

Patrick T.

Late December Ski Trip
The property was nice. However, being that it is located on the top of a mountain, the inconvenience of having to travel ALL the way to the bottom of the mountain for any perishable and non-perishable goods was quite annoying. A general store would be a nice and convenient addition to the property. The room that we stayed in was nice. But, my 6 year old daughter happened to notice that the room she was in was not properly cleaned. There was trash underneath the 2 beds in the room and she had questions as to why. This should definitely be brought to the attention of the cleaning crew.
Stayed 3 nights in Dec 2020

10/10 Excellent

Nicholas M.

Liked: Cleanliness
Excellent stay
Great place to get away and stay at.

8/10 Good

Shannon O.

Castle in the clouds
Great view! Enjoyed the stay.
Stayed 2 nights in Oct 2020

8/10 Good

Katherine A.

Million dollar view!
The view is amazing and we enjoyed cloud watching!
Stayed 4 nights in Aug 2020

10/10 Excellent

Kristin D.

Liked: Cleanliness
Wonderful
My family of five (two adults and three kids) really enjoyed our stay. We were shocked at the views we got atop the mountain from the condo’s balcony. The property manager was awesome at responding to any and all of my questions. We definitely had no regrets about this choice of lodging. Being Louisiana people, we were a little surprised at no A/C but it was cool enough with windows and fans and we stayed quite comfortable.
Stayed 4 nights in Jul 2020