Seasonal outdoor pool, cabanas (surcharge), pool umbrellas

Reviews of Hilton Diagonal Mar Barcelona

4 out of 5
Hilton Diagonal Mar Barcelona
Passeig Taulat 262-264, Barcelona

Reviews

8.4

Very Good

Rating 10 - Excellent. 370 out of 709 reviews" "
Rating 8 - Good. 209 out of 709 reviews" "
Rating 6 - Okay. 62 out of 709 reviews" "
Rating 4 - Poor. 35 out of 709 reviews" "
Rating 2 - Terrible. 33 out of 709 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Franesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and spacious rooms. Front desk and concierge went out of their way to ensure a pleasant stay and assisted us with securing last minute tickets to the Hypogeum. Hospitality and excellence is definitely an attitude conveyed by all. I found all staff to be pleasant, helpful and professional. Good location. Walkable to lots of higher end shops. Not far taxi ride to Valletta and getting to Hypogeum and Tarxien temple. Would recommend using Uber rather than hotel transport if you are looking to get around the area on a budget. For instance, hotel transport is very expensive at $40euro vs $13euro with Uber to get to airport.
Stayed 2 nights in May 2024
Response from Bernat on May 13, 2024
Thank you so much for your kind words. We are very pleasant you enjoyed your stay with us. We really hope to have you back soon!

8/10 Good

Nourhan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice hôtel but staff could be nicer and would be nice to get better amenities like vanity kit or perks like breakfast
Stayed 2 nights in May 2024
Response from Hilton Diagonal Mar on May 9, 2024
Dear Guest,Thank you for taking the time to provide us with a review. We are glad to hear you enjoyed our property, but sorry to hear that our staff was not meeting your expectations. We always try to deliver the best quality of service we can but are sorry that this was not done towards you. Unfortunately we are unable to provide guests with complementary breakfast, this can be booked when making the reservation or by contacting the hotel upfront. We hope to see you again another time at our hotel!Kind regards,Reservation team

6/10 Okay

Tomoko

Liked: Cleanliness
I can’t drink the taped water that I have to get the water fountain all the time.
Stayed 8 nights in Apr 2024
Response from Hilton Diagonal Mar on May 9, 2024
Dear Guest,Thank you for taking the time to provide us with a review. Unfortunately it is not recommended to drink the tap water in the whole of Barcelona, we are sorry that this was not properly informed to you. Although there was a problem with the water we still hope you enjoyed your time at our hotel.Kind regards,Reservation team

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hilton Diagonal Mar on May 9, 2024
Dear Guest,Thank you for taking the time to provide us with a review, we value your opinion. We hope we are able to accommodate you another time again.Kind regards,Reservation team

10/10 Excellent

Eduardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton hotel was a great fit for our family, there is a plaza in front of the hotel with a big playground, also several options for restaurants, the included breakfast was great with all the options you can expect and more. I particularly would like to say thanks to the concierge team that gave us tips and solve the problem with Expedia reservation. When we arrived at the hotel we were informed expedia has not transferred the reservation to their system. They asked us to wait while their team contact Expedia and solved the problems. We were thankful, they were proactive and did not just threw the problems on our hands. Expedia on the webchat want us to talk to a relocation team. The hotel solved the issue before Expedia team was even able to contact us by phone. Definitely we would recommend this hotel for other families wanting to explore Barcelona.
Stayed 4 nights in Apr 2024
Response from Reservation Team on May 6, 2024
Dear Guest, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that we were a great fit for your family. It's fantastic to know that you found our breakfast selection to your liking and that our concierge team was able to assist you efficiently, especially with the issue you experienced. We always strive to provide proactive and attentive service, and we're delighted that we could resolve the problem swiftly for you. We look forward to welcome you very soon!

10/10 Excellent

ANDRES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bedding was perfect!
Stayed 2 nights in Apr 2024
Response from Reservation Team on May 6, 2024
Dear Guest, thank you so much for your feedback. We are delighted that you enjoyed your stay so much. We look forward to welcome you very soon!

10/10 Excellent

Abz A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the view i had in my room. Comfortable bed .
Stayed 1 night in May 2024
Response from Reservation Team on May 6, 2024
Dear Guest, We're happy to hear that you enjoyed the view from your room and found the bed comfortable! If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Olga Maria

Customer service
Stayed 2 nights in Apr 2024
Response from Reservations Department on May 1, 2024
Dear guest, thank you for your wonderful feedback. We are glad to know your stay was perfect and we are looking forward to seeing you again! Regards,

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
Friendly staff, breakfast excellent.
Stayed 4 nights in Apr 2024
Response from Reservation Team on Apr 24, 2024
Dear Guest, we really appreciate your kind comment. Our team strives to provide a friendly and attentive service, and it’s great to know we did it with you. we are also pleased that you enjoyed our breakfast, we work hard to offer a delicious and satisfying experience for our guests. We hope to see you again soon!Kind Regards, Reservation Team

8/10 Good

Elizabeth Ching Yiu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is convenient and clean. The room is spacious. However, some of the skirting board that runs the cable underneath , have popped out. The bathroom shower need some resealing as the seal has discoloured. There are also wear and tear in some furnitures. These aren’t big issues but unfortunately does not reflect on the prices paid. Very close to diagonal mar shopping mall and the beach are a plus. It is also walkable to local cafes and near a metro station within 10mins walk.
Stayed 2 nights in Apr 2024
Response from Reservation Team on Apr 19, 2024
Dear Guest, Thank you for sharing your feedback. We're glad to hear that you found our hotel convenient and clean, and that you appreciated the spacious room. We apologize for the issues you encountered with the skirting boards, bathroom seal, and furniture wear and tear. Rest assured, we will address these concerns promptly to ensure a more comfortable experience for our guests. We're delighted that you enjoyed the proximity to Diagonal Mar shopping mall and the beach, as well as the accessibility to local cafes and the metro station. Your feedback helps us improve, and we hope to have the opportunity to welcome you back in the future.Kind Regards, Reservation Team

10/10 Excellent

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Conveniently located across the street from a shopping mall. Away from most of the hustle and bustle of Barcelona.
Stayed 4 nights in Mar 2024
Response from Hilton Diagonal Mar on Apr 16, 2024
Dear Guest,Thank you for taking the time to provide us with a review. We are glad to see that you enjoyed your stay and found the location convenient! The location is great indeed, with the shopping mall and beach really close.Hopefully we will be able to accommodate you another time.Kind regards,Reservation team

8/10 Good

Sharen

Stayed 4 nights in Apr 2024
Response from Bernat on May 3, 2024
Thank you so much for your review. We hope you enjoyed the stay with us and to see you back very soon!

10/10 Excellent

cheikh talal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hilton Diagonal Mar on Apr 15, 2024
Dear Guest,Thank you for taking the time to provide us with a review. We are glad to see that you enjoyed your stay.Kind regards,Reservation team

8/10 Good

FELICITY BERYL

Stayed 3 nights in Apr 2024
Response from Hilton Diagonal Mar on Apr 8, 2024
Dear Guest,Thank you for taking the time to provide us with a review. We are glad to see that you enjoyed your stay with us. Hopefully we will be able to welcome you again another time.Kind regards,Reservation team

2/10 Terrible

Vanessa

Stayed 3 nights in Mar 2024
Response from Hilton Diagonal Mar on Apr 25, 2024
Dear Guest,We are sorry to see that your stay was not to your enjoying and did not meet your expectations. Hopefully we will be able to see you another time and provide you with a better experience.Kind regards,Reservation team

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel to stay, It is just opposite to a big mall with a lot of restaurant and coffee shops. Very convenient and clean.
Stayed 3 nights in Mar 2024
Response from Hilton Diagonal Mar on Mar 18, 2024
Dear Guest,Thank you for taking the time to provide us with feedback. We are happy to hear that you enjoyed your overall stay and all the nearby facilities. Kind regards,Reservation team

10/10 Excellent

Anne, Saint George

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! We had ocean view. Great place. Shopping was amazing.
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 13, 2024
Dear Guest,Thank you very much for taking the time to provide us with a review. We are very glad to hear that you enjoyed the hotel! We value our location as it located very well next to the shopping mall and sea. Hopefully we are able to welcome you again another time!Kind regards,Reservation team

10/10 Excellent

liliana

Stayed 1 night in Dec 2023
Response from Hilton Diagonal Mar Barcelona on Jan 19, 2024
Dear M. Liliana,Thank you for your feedback! We hope to welcome you back soon!Kind Regards

10/10 Excellent

MARILYN

Traveled with family
Liked: Amenities, property conditions & facilities
Our room was great, beds great, bathroom great. The most impressive part of this stay was the incredible front desk people. They were above and beyond all expectations! Highly recommend this hotel. Also lots of restaurants nereby.
Stayed 2 nights in Nov 2023
Response from Reservations on Nov 28, 2023
Dear Guest,Thank you for your review! We are thrilled to hear that you had a great stay at our hotel and that you appreciated our room, beds, and bathroom. We are happy to know that the front desk employees exceeded your expectations and made your stay memorable. We hope to see you again soon and offer you another wonderful experience. Thank you for choosing our hotel and for sharing your feedback with us.Kind regards,Reservation team

10/10 Excellent

Teo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, comfortable rooms, lives upto the Hilton standard.
Stayed 3 nights in Nov 2023
Response from Reservations on Nov 28, 2023
Dear Guest,Thank you for taking the time to review our hotel, we are thrilled to hear that you enjoyed your stay. Nice to hear that you liked our property and the rooms within it. We always thrive to live up to Hilton standards so that you feel at home at every hotel.Kind regards,Reservations

10/10 Excellent

Kendall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was freindly. We has acess to shoping and transportation. We aere close to the airport and the port.
Stayed 2 nights in Nov 2023
Response from Reservations Department on Nov 24, 2023
Dear Guest,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel clean and our staff friendly. It's always our goal to provide a welcoming and comfortable environment for our guests.We're glad you enjoyed the convenience of having access to shopping and transportation options. Being close to the airport and port is indeed a great advantage, and we're pleased that it contributed to a smooth and enjoyable stay for you.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another excellent experience in the future. If there's anything specific you'd like to share or if there are areas where we can improve, please feel free to let us know. We strive to make every guest's stay exceptional.Safe travels, and we look forward to hosting you again soon!Warm regards,

10/10 Excellent

Alison

Stayed 1 night in Nov 2023
Response from Reservations on Nov 21, 2023
Dear Guest, Thank you for takin the time to provide us with a review, it is much appreciated. We are happy to see that you enjoyed your stay and was satisfied with the service provided. We hope to see you another time where we will try to exceed your last stay.Kind regards,Reservations team

8/10 Good

Firas, Amman

Liked: Cleanliness, amenities, property conditions & facilities
Everything is good about the area and the hotel, however, today was our checkout, we were stuck in the taxi due to heavy traffic, we contacted the hotel to tell them about the situation and that we may need an hour until 1 pm for checkout until we reach the hotel! I was surprised that it was hard to convince them and eventually they said I will have to pay €20 per room for the one hour late checkout! Honestly I was surprised from the answer since it was something beyond our control. Anyway we made it on time to the hotel and left without having to pay anything! Truly I was surprised that Hilton standards should be better than this level!
Stayed 3 nights in Nov 2023
Response from Reservations Department on Nov 13, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely appreciate your kind words regarding the area and the hotel, and we regret to hear about the challenges you faced during your checkout experience.We apologize for any inconvenience caused by our initial response to your situation. Our goal is to provide exceptional service, and it seems we fell short in understanding the circumstances surrounding your late checkout request. We understand that unexpected events, such as heavy traffic, can impact travel plans beyond your control.Your feedback is invaluable to us, and we will use this opportunity to review our policies and procedures to ensure a more understanding and flexible approach in similar situations. We appreciate your patience and understanding and are pleased to hear that you were able to make it to the hotel on time without incurring any additional charges.We take your comments to heart and will strive to enhance our service to meet the high standards associated with the Hilton brand. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, providing a more seamless and enjoyable experience.Warm regards,

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, property conditions & facilities
Close to metro
Stayed 6 nights in Oct 2023
Response from Hilton Diagnal Mar on Nov 9, 2023
Dear Guest Thank you for taking part of your time to provide us your experienceWe really enjoy that our prime location near to the metro was good for your stay.We hope in the future to be part of one visit to Barcelona.Best RegardsReservation Team

6/10 Okay

Akihiro

Stayed 1 night in Sep 2023
Response from Reservations Department on Nov 6, 2023
Dear Guest,We are sorry, but it seems like you were given us a rating of 2 for a review without providing any specific details or context. Could you please provide more information about the review? Once we have more information, we will be more than happy to answer your review.Regards,

10/10 Excellent

Wesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the mall and restaurants, not far from downtown and the sight seeing tour bus stops.
Stayed 3 nights in Oct 2023
Response from Hilton Diagnal Mar on Nov 2, 2023
Dear GuestThank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed our convenient location, just across from the mall and restaurants. It's great to know that our proximity to downtown and the sightseeing tour bus stops added to your overall experience.We strive to provide our guests with a central and accessible location to make their stay as enjoyable as possible. If there's anything specific you loved about your time with us or if you have any suggestions for improvement, we would love to hear more.We appreciate your choice to stay with us and hope to have the pleasure of welcoming you back on your next visit.Best regards,Reservation Team

4/10 Poor

Abdulkadir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malheureusement le personnel s occupe pas trop des clients. La propreté laisse a désiré
Stayed 4 nights in Oct 2023
Response from Hilton Diagnal Mar on Nov 1, 2023
Dear Guest Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your visit. Providing a positive and enjoyable experience for our customers is our top priority, and it's disheartening to learn that we fell short of your expectations.We take your concerns seriously and will be addressing them with our staff to ensure that we are consistently meeting the high standards of cleanliness and customer care that we strive for. Your feedback is invaluable to us as it helps us identify areas for improvement.Once again, we apologize for any inconvenience, and we genuinely appreciate your feedback as it helps us in our ongoing efforts to enhance our services.Thank you for your understanding.

10/10 Excellent

Luis, Newbury Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Hilton Diagnal Mar on Nov 1, 2023
Dear Guest Thank you for taking the time to provide us a valued feedback We hope to be part in one of your future visit in Barcelona.

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2023
Response from Hilton Diagnal Mar on Nov 20, 2023
Dear Guest Thank you for tasking your time to provide us your valued feedback.We hope to see you in your next visit to Barcelona.Best RegardsReservation Team

10/10 Excellent

Eric Jason, Fort Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Close to the ocean and shopping. Taxi pick up and drop off are convenient. Great food options on the property across the street.
Stayed 2 nights in Oct 2023
Response from Reservations Team on Oct 30, 2023
Dear guest, we are delighted to hear that you had a positive experience during your stay at this property. Its proximity to the ocean and shopping, as well as the convenience of taxi services, must have made your visit even more enjoyable. It's also great that you found excellent dining options just across the street. Your positive feedback will be helpful for others looking for a great place to stay. Thank you for sharing your thoughts!

10/10 Excellent

Soriya

Stayed 2 nights in Oct 2023
Response from Reservations Department on Nov 16, 2023
Dear Guest,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had such a positive experience. Our team works hard to provide the best service possible, and it's always rewarding to know that our efforts are appreciated. If you have any specific feedback or suggestions on how we can continue to improve and exceed your expectations, please feel free to share. We value your input and look forward to serving you even better in the future. Thank you for choosing us!Regards,

10/10 Excellent

Mariano, Jersey City

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area
Stayed 4 nights in Oct 2023
Response from Hilton Diagonal Mar on Oct 23, 2023
Dear Mr. Hung,Thank you for your feedback. We are glad you felt safe during your stay at our hotel. Hopefully we will see you again another time were we would be able to give you another great experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hilton Diagonal Mar on Oct 24, 2023
Dear Guest, Thank you for your feedback, we are glad you enjoyed your stay. We hope to see you again one time in our hotel to give you an even better experience.Kind regards,Reservations Team

10/10 Excellent

steven

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property located across an amazing mall with tons of options for dining and shopping . Unfortunately it was raining during our stay and we did experience the pool area but we had awesome buffet breakfast . All the satff were super nice. Spain was awesome
Stayed 1 night in Oct 2023
Response from Hilton Diagonal Mar on Oct 23, 2023
Thank you for taking the time to share your experience with us! We're delighted to hear that you appreciated our property's location. It's a shame the weather prevented you from enjoying our pool area, but we're thrilled that you had an enjoyable buffet breakfast.Our team is dedicated to providing exceptional service!We hope your overall stay was a great one, and we look forward to the opportunity of welcoming you back in the future for another fantastic experience in Spain!

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localización cerca de la playa y centros comerciales. También muy buenos restaurantes y vecindarios. El servicio del hotel fue al máximo, la habitación muy cómoda y super limpia.
Stayed 1 night in Oct 2023
Response from Hilton Diagnal Mar on Oct 19, 2023
Estimado HuéspedAgradecemos su tiempo para brindarnos su valioso comentario sobre su estadía.Así mismo agradecemos sus comentarios sobre nuestro staff y localización.Esperamos ser parte de nuevo de un viaje futuro.SaludosReservation Team

8/10 Good

George

Liked: Staff & service
Solid hotel, great location with access to public transportation. Only complaint is that they never cleaned my room during my stay.
Stayed 2 nights in Oct 2023
Response from Reservations Department on Oct 17, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your positive comments about our convenient location and easy access to public transportation.We would like to extend our sincere apologies for the oversight regarding the cleaning of your room during your stay. This does not reflect the high standards of service we aim to provide. We understand the importance of a clean and well-maintained room for our guests, and we take your feedback seriously. Please rest assured that we will investigate this matter further to prevent such issues from happening in the future.We hope that this isolated incident won't deter you from considering us for future stays, as we are committed to making your experience at our hotel more enjoyable. Should you decide to stay with us again, we will make every effort to ensure your stay is exceptional in every way.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the excellent service you deserve.Sincerely,

10/10 Excellent

herlina

Stayed 3 nights in Oct 2023
Response from Reservation Team on Nov 6, 2023
Dear Guest, we are glad to see that you gave this product a 5/5 rating! However, We'd love to hear more about what you liked about it. Your review will be more helpful to others if you can provide some specific details or reasons for your high rating. What features or aspects of the product stood out to you, and how did it meet or exceed your expectations? Your insights could be valuable to potential buyers or users looking for more information.Regards,

10/10 Excellent

abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff Benjamin is an excellent guy. Very friendly He’s a great asset to the Hotel
Stayed 1 night in Oct 2023
Response from Reservations Department on Oct 16, 2023
Dear Guest,Thank you for your valuable feedback. Your input helps us improve and provide a better experience for our guests. We appreciate your patronage and look forward to serving you again in the future.Kind regards,Reservations Team

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People very nice and very efficient.
Stayed 2 nights in Oct 2023
Response from Reservations Department on Oct 9, 2023
Dear Guest,We greatly appreciate your positive feedback! It's wonderful to hear that you found our team to be both friendly and efficient. We take pride in providing excellent service, and your kind words motivate us to continue delivering the best possible experience to our customers. If you have any further comments or suggestions, please don't hesitate to share them with us. Thank you for choosing our services, and we look forward to serving you again in the future!Regards,Reservations Team

10/10 Excellent

Milton

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 1 night in Oct 2023
Response from Reservations Department on Oct 10, 2023
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with us. If you have any specific feedback or if there's anything in particular that stood out to you, please feel free to share. We're always looking to improve and provide the best possible service to our customers. Your support means a lot to us, and we look forward to serving you again in the future!Regards,Reservations Team

2/10 Terrible

JOSE

Stayed 1 night in Sep 2023
Response from Hilton Diagonal Mar on Oct 24, 2023
Dear Guest,Thank you for your feedback, the hotel strives to deliver the best guest experience possible. I am sorry to hear that we were not able to deliver this kind of experience to you. Hopefully we would be able to accommodate you another time and satisfy your needs and wishes.Kind regards,Reservations Team

10/10 Excellent

Clive

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Reservations Department on Oct 2, 2023
Dear Guest. Thank you for your punctuation. Your feedback it is much appreciated. Regards.

10/10 Excellent

Christian

Stayed 1 night in Sep 2023
Response from Reservations Department on Oct 16, 2023
Dear guest,Thank you for your valuable feedback. Your input helps us improve and provide a better experience for our guests. We appreciate your patronage and look forward to serving you again in the future.Kind regards,Reservations Team

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful design
Stayed 1 night in Sep 2023
Response from Reservations Department on Sep 26, 2023
Dear Guest. thank you for your feedback. We hope to welcome you soon. Kind regards.

8/10 Good

Diane

Stayed 1 night in Sep 2023
Response from Reservations Department on Oct 10, 2023
Dear Guest,Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience with our product or service, as indicated by your 4/5 rating. We are always striving to improve, so if there's anything specific you think we could do better, please feel free to share your thoughts. Your input is valuable to us, and we look forward to serving you even better in the future.Regards,Reservations Team

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
This is an amazing hotel with great position near shopping mall and metro station. The staff are always very helpful. The breakfast is definitely worth including in your stay as has a massive choice. The pool area with music made such a cool setting. We stayed with 2 young children and they loved the pool. Would definitely recommend to anyone. Rooms were very clean and we loved every minute of it. 👍👍👍
Stayed 3 nights in Aug 2023
Response from Reservations Team on Sep 11, 2023
Dear guest, thank you so much for your wonderful review! We're thrilled to hear that you had an amazing stay at our hotel and that you enjoyed our prime location near the shopping mall and metro station. It's great to know that our staff was helpful and that you found our breakfast options extensive and delicious. We're delighted that you and your children had a fantastic time at the pool area with music – it sounds like a great experience for all!Your kind recommendation means a lot to us, and we're pleased to hear that your room was clean and comfortable. We look forward to welcoming you and your family back for another enjoyable stay. If you ever need anything or have any special requests, please don't hesitate to reach out. Thanks for choosing us for your stay, and we hope to see you again soon!

10/10 Excellent

Dianne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room, friendly staff and location. The first night was very noisy as our room was near the service elevator and we heard the movement of luggage for the hours right up until midnight.
Stayed 2 nights in Sep 2023
Response from Reservations Team on Sep 11, 2023
Dear guest, thank you for sharing your feedback with us. We're delighted to hear that you liked your room, appreciated our friendly staff, and found our location to be convenient.However, we sincerely apologize for the noise disturbance you experienced during your first night due to the proximity of your room to the service elevator. Your comfort is important to us, and we regret that you had to endure this inconvenience.Please know that your feedback will be used to improve our guest experience, and we'll take measures to ensure that similar issues are addressed promptly in the future. If you ever return to our hotel, we'll do our best to make sure you have a quieter and more comfortable stay.Thank you for choosing us as your accommodation, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future. If you have any further comments or requests, please feel free to let us know.

10/10 Excellent

Frankie

Stayed 7 nights in Aug 2023
Response from Reservations Department on Sep 25, 2023
Dear Guest. Thank you for your punctuation. Your feedback is much appreciated, and we hope that you will come back to see us again the next time that you are in the area! Regards

10/10 Excellent

Naima, Saint- Laurent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay in this hotel, It’s proximity to the mall and taxi stand make it easy for sightseeing and shopping. The pool is great with a very relaxing atmosphere and the food is good Staff is extremely nice and helpful. I strongly recommend this hotel
Stayed 2 nights in Aug 2023
Response from Reservations Team on Sep 4, 2023
Dear guest, Thank you so much for your wonderful feedback! We are delighted to hear that you had a fantastic stay at our hotel and that our location, amenities, and staff exceeded your expectations.It's fantastic that you found our proximity to the mall and taxi stand convenient for sightseeing and shopping. We take pride in our convenient location to make our guests' stay as enjoyable as possible.We are thrilled to know that you enjoyed our pool and its relaxing atmosphere, as well as our delicious food offerings. Our team strives to provide the best dining experience for our guests.Your kind words about our staff are greatly appreciated. We take pride in our friendly and helpful team members who are always ready to assist our guests.Thank you for recommending our hotel. It means a lot to us, and we can't wait to welcome you back for another wonderful stay in the future. If you have any further comments or suggestions, please don't hesitate to share them with us.Warm regards,

10/10 Excellent

Douglas, The Villages

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with friendly staff.
Stayed 2 nights in Aug 2023
Response from Reservations Team on Sep 4, 2023
Dear guest, thank you for your concise and positive feedback! We're delighted to hear that you found our establishment very clean, and we're proud of our dedicated and friendly staff. If you have any additional comments or if there's anything specific you enjoyed during your visit, please feel free to share. We hope to welcome you back soon for another pleasant experience. Regards,