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Reviews of Holiday Inn Express Barranquilla Buenavista, an IHG Hotel

4 out of 5
Holiday Inn Express Barranquilla Buenavista, an IHG Hotel
Carrera 53 No. 106- 280 Manzana 22, Urbanizacion Paseo De La Castellana, Barranquilla

Reviews

9.0

Wonderful

Rating 10 - Excellent. 401 out of 626 reviews" "
Rating 8 - Good. 164 out of 626 reviews" "
Rating 6 - Okay. 30 out of 626 reviews" "
Rating 4 - Poor. 16 out of 626 reviews" "
Rating 2 - Terrible. 15 out of 626 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tico

Traveled with family
Disliked: Staff & service
Horrible, this Hotel charge you taxes to foreign people. By law they supposed to do this kind of charges.
Stayed 4 nights in Apr 2024
Response from Jhanina on Apr 22, 2024
Estimado Sr. Alberto Gracias por tomar unos minutos de su valioso tiempo para compartir sus calificaciones, para nosotros son realmente importantes ya que nos ayudan a mejorar cada día. El cobro adicional que se le realizó corresponde al IVA del 19%, este es el impuesto que todo Colombiano debe pagar.Esperamos poder servirle en n una próxima oportunidad.

10/10 Excellent

DANNY S S, Lodi

Liked: Cleanliness, staff & service, amenities
They should really keep a reserved parking spot for hotel guess. It is inconvenience come to the hotel to rest and not find a parking space because the business center visitors occupied the hotel spots.
Stayed 7 nights in Mar 2024
Response from Jhanina on Apr 15, 2024
Estimado sr. DannyGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

8/10 Good

Carolina

Stayed 2 nights in Feb 2024
Response from Jhanina on Mar 22, 2024
Estimada sra CarolinaGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Check-in was very efficient. Service is excellent. The food was great, and the view from the rooftop was fantastic. Highly recommended.
Stayed 4 nights in Feb 2024
Response from Jhanina on Feb 18, 2024
Estimado sr.GustavoGracias por sus comentarios, esto nos ayuda a mejorar cada día.Esperamos tener la oportunidad de volver a contar con su visita.

10/10 Excellent

milton, holtsville

Stayed 5 nights in Jan 2024
Response from Jhanina on Mar 20, 2024
Estimado sr. MiltonGracias por tomar unos minutos de su valioso tiempo para compartir su calificación, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

4/10 Poor

AM

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The front desk manager isn’t very friendly, and the front desk in general is very detached from the clients. I felt like I was the one to greet them every time I walked in. So much that I just stopped saying hi on day two, and I stayed for 12 nights which is a long time. Also, the food is terrible and extremely overpriced. I sent a few things to the laundry and 3 came back stained. NO ONE apologized. I had to say I wasn’t paying for it and they just removed it from my bill but didn’t offer or said absolutely anything. Is definitely more of a business stay type of hotel. The only highlight of my trip was the housekeeper, Milena, she will greet me every morning with a big smile, my room was well kept and she went above and beyond to ensure I was ok.
Stayed 12 nights in Jan 2024
Response from Jhanina on Jan 18, 2024
Dear Ms. Galofre, Thank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day. We apologize for the inconvenience caused and we hope to serve you in the future.

10/10 Excellent

Cesar, Woodbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Jhanina on Jan 18, 2024
Estimado sr. CesarGracias por tomar unos minutos de su valioso tiempo para compartir sus calificaciones, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

8/10 Good

Nicole M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jhanina on Jan 18, 2024
Estimada sra NicoleGracias por tomar unos minutos de su valioso tiempo para compartir calificarnos, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

betty

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern and clen. Breakfast was excellent. Pool was just enough but i didn't have enough time to enjoy. I would recommend and come back to this property
Stayed 1 night in Dec 2023
Response from Jhanina on Jan 18, 2024
Dear Ms. Betty,Thank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day.We hope to serve you in the next opportunity.

8/10 Good

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooftop dining!
Response from Jhanina on Feb 5, 2024
Dear Mr. JesseThank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day.We hope to serve you in the next opportunity.

10/10 Excellent

aldrine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Jhanina on Jan 18, 2024
Estimada sra HodgeGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jhanina on Nov 20, 2023
Estimado sr. StevenGracias por tomar unos minutos de su valioso tiempo para compartir su calificación con nosotros es realmente importante ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

8/10 Good

Diana M

Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Oct 2023
Response from Jhanina on Nov 14, 2023
Estimada sra Diana Gracias por tomar unos minutos de su valioso tiempo para compartir su calificación, para nosotros es realmente importante ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Carlos, Miami

Stayed 1 night in Nov 2023
Response from Jhanina on Nov 28, 2023
Estimado sr. CarlosGracias por tomar unos minutos de su valioso tiempo para compartir su calificación, para nosotros es realmente importante ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel! Would stay again.
Overall a nice hotel. Only negative thing to say is that they have an additional fee that they charge when you arrive. Kind of a hidden fee that they should make move known to people looking to book. But outside of that, clean hotel, hot water, good breakfast, kind staff and a great view.
Stayed 1 night in Nov 2023
Response from Jhanina on Nov 7, 2023
Estimado sr. DanielGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

2/10 Terrible

John Robert

Stayed 4 nights in Jul 2023
Response from Jhanina on Oct 3, 2023
Estimado sr. JohnGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, quisieramos saber que sucedió durante su estadía, ya que esto nos ayuda a mejorar cada día.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roon needs a bit of TLC with the floors Other than that was great
Stayed 2 nights in Aug 2023
Response from Jhanina on Aug 24, 2023
Dear Mr AaronThank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day.We hope to be able to serve you in a next opportunity.

4/10 Poor

Juan

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Extra illegals taxes
I was charged with taxes even though I am an american citizen. That was a scam because no foreigners pay taxes once you paid everything in advance. My mother in law slept one night an I paid extra for it. They wanted to charge me for the rest of the days for her even though she had only slept one night. I did not pay!
Stayed 2 nights in Aug 2023
Response from Jhanina on Aug 24, 2023
Dear Mr JuanThank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day.We hope to be able to serve you in a next opportunity.

10/10 Excellent

Veronica

Stayed 3 nights in Jul 2023
Response from Jhanina on Aug 24, 2023
Estimada sra VeronicaGracias por tomar unos minutos de su valioso tiempo para calificarnos, para nosotros es realmente importante ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

8/10 Good

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 3 nights in Jul 2023
Response from Jhanina on Aug 1, 2023
Dear Mr SamirThank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day.We hope to be able to serve you in a next opportunity.

8/10 Good

paul

Traveled with group
Liked: Amenities
Convenient and well maintained,
Stayed 4 nights in Jul 2023
Response from Jhanina on Jul 27, 2023
Dear Mr. PaulThank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day.We hope to be able to serve you in a next opportunity.

10/10 Excellent

James

Staff was friendly and helpful. Facility was clean and well staffed. Housekeeping was marvelous!
Stayed 10 nights in Jul 2023
Response from Jhanina on Jul 25, 2023
Dear Mr. JamesThank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day.We hope to be able to serve you in a next opportunity.

4/10 Poor

Nicole

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Jhanina on Jul 14, 2023
Buenos días sra. Nicole.Espero se encuentre bien.Nos gustaría conocer si tuvo algun inconveniente en su estadía o si hubo algo que no le gustó.

2/10 Terrible

Patricia

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
poor quality of the amenities on the bathroom. Rough and old towels . over priced than others hotels in barranquilla . Not shower cap, not conditioner. It’s definitely not a good choice
Stayed 2 nights in May 2023
Response from Jhanina Romero on May 23, 2023
Estimada sra PatriciaGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

4/10 Poor

Patricia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jhanina Romero on May 23, 2023
Estimada sra PatriciaGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Andres

Liked: Staff & service, property conditions & facilities
It is a place to recomend
Stayed 12 nights in Apr 2023
Response from Jhanina on May 5, 2023
Estimado sr AndresGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Asem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Apr 2023
Response from Jhanina on Apr 19, 2023
Dear Mr. AsemThank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day.We look forward to serving you in the next opportunity.

10/10 Excellent

Jose

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 8 nights in Mar 2023
Response from Jhanina on Apr 1, 2023
Estimado Sr JoseGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Jhanina on Apr 19, 2023
Estimada Sra. JohannaGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad

10/10 Excellent

Jan

Traveled with family and small children
Liked: Cleanliness, staff & service
Excelente
Stayed 1 night in Mar 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Was very surprised with the accommodations. Everything was great. Even the cable TV was in English which was awesome. I would highly recommend and would stay here again.
Stayed 3 nights in Mar 2023
Response from Jhanina on Mar 22, 2023
Dear Mr. RonaldThank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day.We hope to be able to serve you in a next opportunity.

10/10 Excellent

Luis Manuel, Miami

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
As soon as we arrived on property everyone made us feel welcomed, with a smile and courtesy to our every need
Stayed 7 nights in Feb 2023
Response from Jhanina on Feb 25, 2023
Estimado sra LuisGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Kwami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this property. The front desk staff is always helpful, especially Brenda. The Breakfast staff and the Manager is always welcoming and the food is amazing. The only thing missing is my Tobasco hot sauce :)
Stayed 3 nights in Feb 2023
Response from Jhanina on Feb 10, 2023
Estimado Mr. KwamiGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia. Nos emociona que haya estado a gusto durante su estadía.

10/10 Excellent

Rafael

Stayed 1 night in Jan 2023
Response from Jhanina on Mar 6, 2023
Estimado sr RafaelGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Peter R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Excellent service. Ample free breakfast. Great price.
Stayed 5 nights in Jan 2023
Response from Jhanina on Jan 21, 2023
Mr. Peter,Thank you for taking a few minutes of your valuable time to share your comments, they are really important to us as they help us improve every day.We hope to be able to serve you in a next opportunity.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect, I will stay there again
Response from Jhanina on Jan 17, 2023
Estimado Sr. Luis,Gracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Fernando

Liked: Cleanliness, amenities
This a wonderful hotel to stay at. Staff is amazing, they'll do whatever it takes to make you feel comfortable and valued. Breakfast is great too. This will be my place to stay at anytime I go back to Barranquilla, no second thought about it.
Response from Jhanina on Jan 15, 2023
Estimada Sr. Fernando,Gracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

TATIANA

Response from Jhanina on Mar 6, 2023
Estimada sra TatianaGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Yuriko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping service was great!
Stayed 2 nights in Dec 2022
Response from Jhanina on Jan 13, 2023
Gracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely exceptional from the staff, the rooms and the food at the hotel restaurant. I would totally recommend this hotel to anyone!
Response from Jhanina on Jan 5, 2023
Estimada Sra. Ingrid,Gracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Luis, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very serene, breakfast was excellent, very courteous staff
Response from Jhanina on Jan 5, 2023
Estimado sr Luis, Gracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

4/10 Poor

Robert

Response from Jhanina on Nov 20, 2023
Estimado sr. RobertEsperamos poder servirle en una proxima oportunidad y esta vez poder cumplir con sus expectativas.Feliz día.

10/10 Excellent

ANTONIO

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Very good choice!
Excellent rooms, and hotel in general is impeccable. There is room for improvement on the breakfast.
Stayed 2 nights in Nov 2022
Response from Carlos on Dec 5, 2022
Estimada sr AntonioGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would visit again
The room was pretty big, bed and pillows were extremely comfortable. Breakfast was amazing!
Stayed 1 night in Dec 2022
Response from Carlos on Dec 5, 2022
Estimada sra Laura Gracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayudan a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

ALVARO

Stayed 3 nights in Nov 2022

10/10 Excellent

ismael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Response from Carlos on Nov 9, 2022
Estimada sr IsmaelGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son realmente importantes ya que nos ayuden a mejorar cada dia.Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

allan

Stayed 1 night in Oct 2022

10/10 Excellent

allan

Stayed 1 night in Oct 2022

10/10 Excellent

Rainer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 10 nights in Aug 2022
Response from Carlos on Aug 23, 2022
Buenas tardes RainerGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son muy importante porque nos ayudan a mejorar cada dia Esperamos poder servirle en una proxima oportunidad.

10/10 Excellent

freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Carlos on Aug 23, 2022
Buenas tardes sr FreddieGracias por tomar unos minutos de su valioso tiempo para compartir sus comentarios, para nosotros son muy importante porque nos ayudan a mejorar cada dia Esperamos poder servirle en una proxima oportunidad.