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Reviews of Hampton Inn & Suites Bastrop

2.5 out of 5
Hampton Inn & Suites Bastrop
240 S Hasler Blvd, Bastrop, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 911 reviews" "
Rating 8 - Good. 262 out of 911 reviews" "
Rating 6 - Okay. 82 out of 911 reviews" "
Rating 4 - Poor. 36 out of 911 reviews" "
Rating 2 - Terrible. 16 out of 911 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was next door to a Walmart, it made it really convenient to grab some snacks and water for the road.
Stayed 1 night in May 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Kdjdjx
Stayed 1 night in May 2024

10/10 Excellent

Douglas, Weatherford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed the friendly guy who checked us in
Stayed 1 night in Apr 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice personal they had very good variety of food and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bliss

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet was delicious with lots of options. Coffee, tea, cocoa available 24/7 is a plus!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area and staff was very professional and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Fernando

Stayed 1 night in Mar 2024

6/10 Okay

Marco

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All staff was great and accommodating but the beds were so stiff! I could not sleep! If they would just change the mattress it would have been an excellent stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walmart is nearby if you are on foot, so quiet convenient.
Stayed 1 night in Feb 2024

8/10 Good

Larry

Stayed 1 night in Jan 2024

10/10 Excellent

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

William

Traveled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has gone above and beyond for my comfort. They are great. If you want friendly staff, a clean room, and good breakfast then this is your place. Would come back.
Stayed 2 nights in Dec 2023

4/10 Poor

Teresa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so run down. There was patch painting all over our room walls. It truly looks like a property that has simply been neglected
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 5 nights in Dec 2023

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was afraid there would be no Uber but there was. They provided a full breakfast buffet each morning that provided healthy options as well as sweets and treats. The best part though was the staff. Everyone was so kind and friendly. Such a helpful team of people!
Stayed 2 nights in Dec 2023

6/10 Okay

Richard

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Continental breakfast was very nice. Staff pleasant and friendly. Room was clean no frig in rooms. BEDS were aweful and uncomfortable which is going to be huge reason we would not stay again! You charge a huge price for room but are broken down.
Stayed 3 nights in Nov 2023

8/10 Good

Donna

Liked: Staff & service
The experience was a good one as I have been to this property before. As I understand it, they are updating some things in the rooms and microwave and fridge are not available at this time. I will have to check before I book again to make sure those things are available in the future.
Stayed 1 night in Nov 2023

10/10 Excellent

Sean

Stayed 2 nights in Nov 2023
Response from AGM on Nov 20, 2023
Thank you for your recent stay at the Hampton Inn in Bastrop.We are happy you enjoyed your stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The staff was very nice and helpful. I wish there had been a refrigerator in the room, but we enjoyed the stay.
Stayed 3 nights in Nov 2023
Response from AGM on Nov 14, 2023
We apologize for the issues you experienced in your room during your stay.The hotel will be going through a complete renovation, inside and out, in the coming months. This renovation will improve your future stays once the renovation is complete. We look forward to seeing you again.

6/10 Okay

Zachary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good employees, neglectful owners.
Staff was great. They all had good attitudes and work ethic. However, you can tell that the owners are neglecting to update fatigued items, like rusted toilets. Also, the lighting in the rooms is very dim and not nearly enough. Needs more lighting.
Stayed 1 night in Nov 2023
Response from AGM on Nov 14, 2023
We apologize for the issues you experienced in your room during your stay.The hotel will be going through a complete renovation, inside and out, in the coming months. This renovation will improve your future stays once the renovation is complete. We look forward to seeing you again.

10/10 Excellent

Debbie

Stayed 1 night in Sep 2023
Response from AGM on Nov 14, 2023
We are so happy you enjoyed your stay.We look forward to seeing you again.

10/10 Excellent

Dominick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AGM on Oct 18, 2023
Thank you for your stay and thank you for taking the time to fill out the survey. We are so happy you enjoyed you stay with us.

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Well the room was a King Suite for $239.00 and it was dissatisfied for me since it’s owned by Hilton. The mattress was hard as a rock and cheap and you could feel the springs inside it and it had no box springs. Then the bathroom ceiling above shower was dripping and paint peeling off and under sink was a leak and the wood table had been already ruined from previous leaking of water. It was loud in halls for 3 hours and kid’s jumping around upstairs till after midnight. I called desk and the clerk stated, maybe they’ll put the kids to bed soon. Then someone started beating on the wall upstairs and just not a quiet comfortable hotel especially for what we paid.
Stayed 1 night in Oct 2023
Response from AGM on Oct 16, 2023
We apologize for the issues you experienced during your stay with us. We are working on resolving the issues with the leak. The hotel will also be going through a complete remodel in the coming months.

8/10 Good

Shandar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Lobby, dated rooms
The lobby area of the hotel is clean and very inviting. The clerk at the desk was very friendly and a pleasure to talk with. They always have coffee in the lobby and I did see some cookies, although I did not get to try them. The rooms are a little dated. The shower doors were off the track and the towel bar/ handle fell off when I tried to move them. The towel hook on the back of the door fell off too. The bed was comfortable though and the A/C worked great.
Stayed 2 nights in Oct 2023
Response from AGM on Oct 16, 2023
We apologize for the issues you experienced while at the hotel. The hotel will be going through a complete renovation in the coming months.

10/10 Excellent

Jason, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located and clean and quiet rooms.
Stayed 1 night in Oct 2023
Response from AGM on Oct 17, 2023
Thank you for your stay. Please come see us again.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I missed having a refrigerator in the room.
Stayed 2 nights in Sep 2023
Response from AGM on Oct 4, 2023
In the coming months, the hotel will be going through a major renovation which will include refrigerators in every room. Until then, guests may request one to be put in their rooms as long as we have the availability to do so.

2/10 Terrible

Ginna

Stayed 1 night in Oct 2023
Response from AGM on Oct 4, 2023
Thank you for your stay.

2/10 Terrible

David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed was sunken in
Stayed 3 nights in Sep 2023
Response from Front Desk on Sep 28, 2023
In the coming months we are going to be going through a refresh inside and out. We are very sorry that the be was uncomfortable for you

6/10 Okay

Susan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Check in was easy, room was clean and as expected. Wifi did not work once during the 4 days I was there, in spite of talking to front desk numerous times. They tried a simple reset each time and then just said, 'nope, guess it's not working'. I would have expected them to have someone take care of it. I will not be using this hotel for business travel again, as wifi is essential.
Stayed 4 nights in Sep 2023
Response from AGM on Oct 16, 2023
We apologize for the wifi issues in the hotel. We are currently working with our provider to get the situation fixed.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on Oct 17, 2023
We appreciate your business..

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on Oct 17, 2023
Thank you for your visit.

8/10 Good

Carlos

Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty sofa
Stayed 1 night in Sep 2023
Response from AGM on Oct 17, 2023
Thank you for filling out the survey.Renovations will be coming soon to our hotel..

10/10 Excellent

Brianne

Stayed 2 nights in Sep 2023
Response from AGM on Oct 17, 2023
We are happy you enjoyed your stay.

8/10 Good

Sereena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a decent place to stay. It’s centrally located; there’s a gas station and other stores in close proximity to the Inn. I just didn’t like the fact that I didn’t get any housekeeping.
Stayed 2 nights in Sep 2023
Response from AGM on Sep 12, 2023
We are happy you enjoyed your stay. We are now cleaning all the rooms. If you have your "Do not disturb" tag on the door the staff will not clean your room. We hope to see you again soon.

8/10 Good

Daintee, Montgomery

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
It was a clean and safe place.
Stayed 1 night in Sep 2023
Response from AGM on Sep 12, 2023
We happy you enjoyed your stay.

10/10 Excellent

Kevin

Liked: Amenities
Heated pool and spa….weren’t heated.
Stayed 2 nights in Sep 2023
Response from AGM on Sep 12, 2023
Thank you for your stay. We are currently awaiting the part to fix these issues.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally helpful, competent, and friendly staff (Nathaniel) at check-in.
Stayed 1 night in Aug 2023
Response from AGM on Sep 12, 2023
We are happy you received the service that you have come to expect from a Hampton by Hilton property.We look forward to your next visit.

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AGM on Sep 12, 2023
Thank you for your stay.

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We left something at the hotel (one AirPod). We called the hotel who looked for it, found it and volunteered to mail it to us. That’s great service! The hotel had a few volleyball teams and a bunch of firefighters there and everything still went smoothly.
Stayed 1 night in Aug 2023
Response from AGM on Sep 12, 2023
We are so happy that we were able to find your AirPod and that we were able to get it back to you.We look forward to seeing you again.

8/10 Good

Hattie

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from AGM on Aug 17, 2023
We appreciate your stay.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from AGM on Aug 17, 2023
Thank you for staying with us at the Hampton Inn and Suites, Bastrop.

6/10 Okay

Robbie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AGM on Aug 17, 2023
Thank you for your stay.

8/10 Good

Arlinda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from AGM on Aug 17, 2023
We are happy you enjoyed your stay.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good and Not So Good
Good: The check-in folks were very helpful. Not so good: We had no glasses, plastic or otherwise. When we asked for some they said all they had were styrofoam coffee cups. The bottom bed sheet was put on incorrectly and kept popping off. We had to take everything off and remake the bed properly.
Stayed 1 night in Aug 2023
Response from AGM on Aug 17, 2023
Thank you for bringing this to my attention. I will get with our housekeeping staff about the bed. We do apologize for the inconvenience of the glasses.

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was worth what I paid for it.
Stayed 1 night in Aug 2023
Response from AGM on Aug 17, 2023
We are happy you enjoyed your stay.

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was amazing. The front desk help were very accommodating and friendly. Thank you for making our stay great!
Stayed 1 night in Aug 2023
Response from AGM on Aug 17, 2023
We are so happy you enjoyed your stay.