Ratings based on 154 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 19, 2017
Pros: Spacious, comfortable room.
This very good hotel met our needs completely. We especially liked the clean, quiet spacious room.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thanks so much for the kind comment you posted for our hotel. We are all delighted to know that you were pleased with the room finding it spacious and clean. We are so glad to hear that you enjoyed the accommodations. We look forward for your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Good for short stay

Posted May 7, 2017
It was good experience for a night! Location was good almost on a highway.
Comment from Hotel Management
May 8, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, Great to hear from you and we are delighted our location worked great for your short stay as a pit stop on your road travels. Thank you for sharing your experience we are thrilled to have met your needs and are glad you had a good stay. Please stop in and stay with us again the next time your passing through.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 21, 2017
Stay while passing through town, decent hotel and close to lots of restaurants. Very friendly staff.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
It is great to hear from you. Thank you for sharing this positive review about your visit here at our hotel. We will do our best to make your next visit a better experience. Kind regards.
5 out of 5
by Ronald

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 10, 2017 by Guest Relations Manager, Hotel Management
Ronald, Wow! We are delighted to see your 5 star rating and so happy to know we met your needs and expectations. Thank you for sharing your rating of your experience here at the Best Western Executive Inn. We look forward to having you back for another great stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great room, Great value.

Posted Mar 29, 2017
Pros: Heated pool and location.
Cons: N/A
Location: Fort Custer recreation park, AirZoo and Bell's Brewery in Kalamazoo.
Nice hotel. Heated pool was great for the cold rainy days of our vacation. Staff was very nice!
Comment from Hotel Management
Mar 30, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, We are elated to read your review and discover we met your expectations and you and the family enjoyed the convenient location near all your planned activities as well as the heated pool! Thank you for taking the time to share your wonderful experience with us and future guests. We certainly hope to serve you with another memorable stay when your travels bring you back this way.
4 out of 5
Recommended
for Everyone
by A verified traveler

A bit worn, but okay.

Posted Mar 8, 2017
Some details (chip of wood off door, faucet had slight drip, convaluted route to room) dated the motel. However the staff was very friendly and the breakfast area and food was excellent. We would stay again.
Comment from Hotel Management
Mar 9, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with certain accommodations. Thank you for your feedback we had our maintenance staff address the areas mentioned. Please come stay with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hopkins, MI

Nice hotel close.. overall clean

Posted Mar 4, 2017
nice affordable hotel for those traveling on a budget close by many local stores to include sweetwater donuts:) Good continental breakfast..
Comment from Hotel Management
Mar 9, 2017 by Guest Relations Manager , Hotel Management
Carey, We are glad to hear our convenient location near local stores and good dining options worked well for your travel plans. Thank you for letting us know of your experience here and we are happy you felt the value was priced well. The next time your travels bring you this way we hope to serve you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to our destination.

Posted Mar 4, 2017
Facilities were nice but the main door into the room did not keep out noise from the corridor. It got kind of noisy at times. Otherwise, it was a good stay.
Comment from Hotel Management
Mar 9, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, We are delighted to discover we met most of your needs during your recent stay; though we are sorry to hear you had a noise issue near the door. We appreciate your feedback and will address this matter promptly. Please come stay with us when you are back in the area for a better experience next time. Thank you and best wishes.
4 out of 5
Recommended
for Couples
by A verified traveler from michigan

nice hotel close to 94 and casino

Posted Feb 14, 2017
Cons: they don't have a hot tub
my boyfriend and I plan an overnight stay at firekeepers every six months but every time we try and stay at the casino all of the basic rooms are booked so this was our second time staying here. The ramp to 94 is literally right across the street from the hotel and its only a 9 minute drive to the casino. They wanted around 150$ to stay at the hotels right next to the casino which I thought was way to expensive especially for a week night. Our stay only came to 69$ with our expedia points and we were quite pleased with our stay both times.
Comment from Hotel Management
Mar 9, 2017 by Guest Relations Manager , Hotel Management
Ally, We appreciate the time you've taken to share your detailed review and so happy to learn we met your expectations. Great to hear this was a return trip and both you stays have been pleasant. We hope to serve you again when you return this way.
2 out of 5
by A verified traveler

Posted Jan 20, 2017
We reserved one king bed for my husband and I, yet when we checked in, they were "all out of kings", so we had a room with two queens. The beds themselves were very hard and you could feel the spring coils through the mattress. I would have considered this alternative room to have been an "upgrade" had I not been traveling with my husband. We wanted the specific accommodations with a King for the comfort; we had no use for two smaller beds.
Comment from Hotel Management
Jan 27, 2017 by Tuli, Hotel Management
Dear guest, We do apologize for misunderstanding after reteaching the reservations was made for two queen beds, from the reservation center. we truly apologies for the inconvenience. Thank you, Management