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I was here for one night and the people that stay here are very strange. People upstairs were very loud like if they were jumping from 9 pm to 7 am non stop. People to our right were also noisy like punching the wall. The room smelled like sewage. If you don’t care about sleeping it’s a very cheap place to stay.
Juan
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 19, 2024
Dear Juan,It's unfortunate to hear that you didn't have a good time with us overall. Please accept our apologies for any unpleasant odor during your visit, as well as any noise issues. These matters are very important to us and we'll be sure to discuss all of your comments internally so that improvements can be made where necessary. Please consider giving us another chance in the future.
Dear Mariah,We regret that we did not earn a perfect rating, and we apologize for any aspect of your visit that fell short. Please know that our team is dedicated to using feedback to improve the guest experience. If you have any suggestions on how we can do that, we would be open to any feedback you have. Thank you, and we hope you had a safe trip home.
The property was ok but the last contract I reserved, you guys charged me over, I called you guys but I couldn’t get any money back. I was very disappointed but next time I reserve any hotel I’m going to be more carefully.thanks
Definitely needs to upgrade mattresses. The one on our room had a firmer area in the upper back then dipped down where your abdomen is.need a new curtain "stick" as one was broken off. Coffee pot or kettle in the room would be great.
Conversations from adjacent rooms could be heard to determine if it was male of female.
Staff is friendly, the property is in good care.
Dear Mohammad,Please accept our apologies for any issues with the water during your visit. Our maintenance team will work to ensure that an experience like the one you described doesn't happen again in the future. Please come back and give us another chance soon.
I was very ill and they would not let me cancel. I have stayed there many times. I had an emergency. I don't appreciate them taking my money. They lost a good customer.
Christina
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 7, 2024
Dear Christina,Thank you for contacting us. We are sorry to hear about your unpleasant experience. We apologize for any inconvenience caused by our cancellation policy and hope you are feeling better now. Please note that if you booked through a third-party company, you should contact them for billing inquiries and cancellations. We suggest you reach out to them if you haven't already. If you have any more queries, feel free to contact us at the property. We would appreciate it if you would consider giving us another chance to serve you better in the future.
One of the beds was dirty and i asked for new sheets. And i had to change it myself. The bottom weather stripping was missing from the door and it had a 2 inch gap. The room was barely big enough for 2 beds in the main room. Smaller than expected.
The area was nice and it seems safe.
This hole in the wall did not even have hot water and it was not only me that had this problem, You cannot even take a shower because the water is so cold
Tylr
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 2, 2024
Dear Tylr,We appreciate you sharing your thoughts with us. However, we are disheartened that we were unable to meet all of your expectations. Please know that this is unusual, and we apologize for the inconvenience. Your feedback will be shared with our team so we can make sure this does not happen again. Thank you for your time.
It was an ok hotel. Hard to figure out how to park there. Staff was nice. Biggest issues were there was no fan in the room so it had very stagnant air and we had a “suite” which had two rooms but no door. I don’t plan to stay there again.
It's a good little place. Very affordable and better then hotel circle with way nicer ,cleaner ,safer,area and right near paradise bar and grill with amazing food so that's why I for. Wish they had a Jacuzzi though.
This hotel is incredibly dirty and outdated and noisy.
catherine
Stayed 2 nights in Jan 2024
Response from Guest Relations on Jan 19, 2024
Dear Catherine,We apologize if we did not leave you with the right impression. What you described is not usual to our standards. Our team typically strives to reach the highest standards of cleanliness and upkeep. Your feedback will be shared with our team, and we will be sure to begin improvement immediately to make sure we do not fall short of expectations going forward.
6/10 Okay
Leonie
Traveled with family
Jan 1, 2024
Liked: Cleanliness
Disliked: Room comfort
Too noisy due to close to airport. Very basic stay
Close to airport and very noisy as you can clearly hear when flight pass by. Mattress is old and squeaky. No hairdryer and very basic. Other guest stayed there we encounter was rude.. parked close to our car and opened the door and dent ours while we were inside the car and about to left. I guess for the price it was we can't expect much. There are not much choice for a family of 5 around the area and at same price range. The check in lady was nice.
The staff were so amazing and helpful! Very friendly and making you feeling welcome! The rooms were clean and comfortable. It was close to everything we were doing. The price was great! Would definitely recommend!
Our 7 nights we had no room service and had to ask for clean towels most days, the hotel felt dirty and it felt like the rented the rooms by the hour!!
For a one night stay it’s fine. But you get what you pay for. Really close to the airport, we needed a last minute one night stay and this place did the job. Staff was friendly, the place is a little outdated but not too bad
Jasmine
Stayed 1 night in Dec 2023
10/10 Excellent
Jessica
Traveled with family and small children, Traveled with family
Receptionist really nice respectful helpful not a high in place but very convenient close to airport just perfect for a any family to stay very recommended will definitely stay again!
Jessica
Stayed 1 night in Dec 2023
6/10 Okay
Carolyn F
Traveled with partner
Dec 10, 2023
Liked: Staff & service
Nothing unique. Just needs some deep cleaning and updating.