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Dear Jingshi, thank you for staying at Grand Hyatt Beijing at Oriental Plaza and sharing your positive review. We are pleased to learn that you liked our resort-style swimming pool in the Club Oasis, which is a signature facility of our hotel. We look forward to welcoming you back soon!
Dear Alison, Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your positive experience. We look forward to welcoming you back soon!
Courteous staff, great facility and updated rooms, lovely breakfast.
Andrew
Stayed 3 nights in Apr 2024
Response from Daphne Hsiao on Apr 15, 2024
Dear Andrew, thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your positive feedback. We are pleased to hear that you had a wonderful experience in our hotel and liked our staff and services. Thank you again for taking the time to write this review. We look forward to welcoming you back soon.
Dear Milton,Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for taking the time to send us your valuable comments.We are delighted to hear that you had a pleasant experience on your stay with us; and appreciate your positive feedback on our staff services. We look forward to welcoming you on your next stay with us.
2/10 Terrible
Lingyan
Feb 27, 2024
Lingyan
Stayed 2 nights in Feb 2024
Response from Daphne Hsiao on Mar 25, 2024
Dear Lingyan,Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback.Rest be assured that we will double ours efforts to improve the level of guest experiences. We look forward to welcoming you back in the near future.
Dear Mingyu, Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your positive comment. We look forward to welcoming you back soon!
Amazing! Absolutely the best hotel experience I have had.
Food was great and staff was helpful. Especially Scott (SunHao), he assisted us with booking high speed rail tickets and made the process very convenient. We will be staying again!
Ali
Stayed 3 nights in Nov 2023
Response from Tiffany Liu on Nov 29, 2023
Dear Ali, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and sharing your comment. We are pleased to learn that you have enjoyed staying with us and our food and staff was able to leave you impressive memory. Your recognition on our Concierge colleague Scott will be definitely shared to the team and we will continue to thrive for excellence in our operation. Looking forward to welcoming you back soon!
10/10 Excellent
Lieting
Sep 16, 2023
Liked: Cleanliness, staff & service
Lieting
Stayed 1 night in Sep 2023
Response from Tiffany Liu on Sep 18, 2023
Dear Lieting , thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. We are pleased to hear that you enjoyed staying with us. Look forward to welcoming you back soon!
Dear guest, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. We are pleased to hear that our wonderful team as able to provide you memorable service. We look forward to welcoming you back soon!
Can’t beat the location of this hotel! Hopefully, they will renovate all the rooms soon.
Ning
Stayed 4 nights in Jul 2023
Response from Tiffany Liu on Sep 12, 2023
Dear Ning,Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your experience. We are pleased to hear that you had a wonderful experience in our hotel and liked our hotel's convenient location. Thank you again for taking the time to write this review. We look forward to welcoming you back soon.
YOU PEOPLE HACKED MY CHECKING ACCOUNT, I NEVER MADE THIS RESERVATION. EXPEDIA NEVER ALLOWED ME TO REPORT THIS PROBLEM, 4 HOUR WAIT ON THE CALLS I MADE SO I HUNG UP. EXPEDIA YOU ARE CROOKS!!!!!! I HAD TO ORDER NEW CREDIT CARDS
Verified traveler
Stayed 1 night in May 2021
Response from Marcom on May 31, 2021
Dear Guest, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and sharing your feedback with us. We are sorry to hear you experienced such inconvenient situation about the bank card hacking issue, and we highly encourage you to contact bank directly to report this issue. Once again we hope we will have another chance to provide you service in the future and thank you again for sharing your feedback.
The service was wonderful and the staff were polite and attentive. We enjoyed the gym, room service and bar. The only complaint is that the standard king room was small; the mattress itself wasn’t a king bed. Other than that, this is a nice hotel and we would stay again (in a bigger room).
Erin
Stayed 4 nights in Dec 2020
Response from Marcom on Jan 4, 2021
Dear Erin, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and taking time in writing this review. We are very pleased to hear that you liked our service and facilities. Thank you for your positive feedback on your overall stay experience. We look forward to welcoming you back soon.
The pool is amazing! The service is really good. Location is great.
Jenny
Stayed 1 night in Aug 2020
Response from Maggie Chen on Aug 31, 2020
Dear Jenny,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza. We are very pleased to hear that you liked our tropical style swimming pool and friendly staff service. We look forward to welcoming you back soon!
Fantastic location in center of Beijing - ideal for sightseeing and local amenities. Very good detail for hygiene in current COVID-19 world.
Richard
Stayed 1 night in Aug 2020
Response from Maggie Dong on Aug 17, 2020
Dear Richard,
Thank you for choosing Grand Hyatt Beijing at Oriental Plaza.
We are pleased to hear that you had an positive experience in our hotel and managed to make the most of our location.
Thank you again for taking the time to write this review. We look forward to welcoming you back in a not too distant future.
Sincerely,
Maggie Dong
Director of Rooms
8/10 Good
Ryan
Business traveler
Feb 13, 2020
Liked: Cleanliness, staff & service, room comfort
good location attached to a mall and close to all things in city
Ryan
Stayed 2 nights in Aug 2019
Response from Maggie Dong on Apr 2, 2020
Dear Ryan, thank you for staying at Grand Hyatt Beijing at Oriental Plaza. We are glad to learn you liked our location.Thank you for sharing your feedback. We look forward to welcoming you back soon.
Kind regards,
Maggie Dong
Director of Rooms
No comments. Happy with the existing property. It would be nice if the facilities are highlighted to checking in customers.
Verified traveler
Stayed 5 nights in Dec 2019
Response from Marcom on Jan 13, 2020
Dear guest, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your positive feedback. We look forward to welcoming you back soon.
Good condition, nice room interior, and comfortable.
Verified traveler
Stayed 1 night in Jan 2020
Response from Marcom on Jan 6, 2020
Dear guest, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your positive feedback. We look forward to welcoming you back soon.
Sincerely,
Maggie Dong
Director of Rooms
Dear Sayed, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for your positive feedback. We look forward to welcoming you back in a not too distant future.
Sincerely,
Maggie Dong
Director of Rooms
Dear JINTAO, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your positive feedback with us. We look forward to welcoming you back in a not too distant future.
Sincerely,
Maggie Dong
Director of Rooms
10/10 Excellent
Verified traveler
Dec 27, 2019
Verified traveler
Stayed 4 nights in Dec 2019
Response from Marcom on Dec 27, 2019
Dear guest, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your positive feedback with us. We look forward to welcoming you back soon.
Sincerely,
Maggie Dong
Director of Rooms
Dear guest, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. We are pleased to learn that you have made the most of our staff service. Thank you again for your positive feedback, we look forward to welcoming you back soon.
Excellent hotel with great breakfast at an incredible location with outstanding restaurants, shopping, and metro - all within 5 minutes.
Tom
Stayed 7 nights in Dec 2019
Response from Marcom on Dec 20, 2019
Dear Tom,
Thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback.
We are pleased to learn that you enjoyed staying with us and made the most of our location.
Thank you again for your feedback and we look forward to welcoming you back soon.
Sincerely,
Maggie Dong
Director of Rooms
Dear Kong, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. We will continue to improve our service. Look forward to welcoming you back soon.
Sincerely,
Maggie Dong
Director of Rooms
Fantastic location, located in the mall for convenince and walking distance to Wangfujing shopping street and not far from the Forbidden City.
John
Stayed 3 nights in Dec 2019
Response from Marcom on Dec 19, 2019
Dear John,
Thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback.
We are pleased to learn that you enjoyed staying with us and made the most of our location.
We look forward to welcoming you back soon.
Sincerely,
Maggie Dong
Director of Rooms
Dear Zhao Rong,
Thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback.
You comments will be appreciated and rest assured we will improve accordingly.
We look forward to welcoming you back soon.
Sincerely,
Maggie Dong
Director of Rooms
Everything in this hotel was great. Food the great service
Verified traveler
Stayed 4 nights in Nov 2019
Response from Marcom on Dec 2, 2019
Dear guest, Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. We are pleased to learn that you have enjoyed staying with us and liked our food services. Once again thank you for taking time in writing this review. We look forward to welcoming you back in a not too distant future.
Sincerely,
Maggie Dong
Director of Rooms
Dear guest, thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. We are pleased to hear that you have made the most of our location and service. Thank you again for your review. We look forward to welcoming you back in a not too distant future.
Sincerely,
Maggie Dong
Director of Rooms
Location is great but rooms are tiny and crampy. Overall a huge property but rooms are not great.
Verified traveler
Stayed 4 nights in Oct 2019
Response from Marcom on Nov 19, 2019
Dear guest,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and sharing your feedback. We are glad to learn that you made the most of our location meanwhile we are sorry to learn you were disappointed with the room condition. Rest assured we will enhance our maintenance
and continually to improve.
Thank you once again for your review. We look forward to welcoming you back soon.
Sincerely,
Maggie Dong
Director of Rooms
Dear Angela,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback.We are glad to learn that you enjoyed staying with us. We look forward to welcoming you back soon.
Sincerely,
Maggie Dong
Director of Rooms
6/10 Okay
Deann
Business traveler
Nov 17, 2019
Liked: Cleanliness, staff & service
Deann
Stayed 2 nights in Nov 2019
Response from Marcom on Nov 19, 2019
Dear Deann,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. Regret to learn that you were disappointed about your stay. We would be glad to receive more details about it and will ensure we look at ways to improve this particular aspect of your stay. Thank you for taking time in sharing your comment.
We look forward to welcoming you back in a not too distant future to experience our improvement.
Sincerely,
Maggie Dong
Director of Rooms
Dear guest,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. Regret to learn that you were disappointed about your stay. We would be glad to receive more details about it and will ensure we look at ways to improve this particular aspect of your stay. Thank you for taking time in sharing your comment.
We look forward to welcoming you back in a not too distant future to experience our improvement.
Sincerely,
Maggie Dong
Director of Rooms
Inside Oriental Plaza. Connected to the mall. Walking distance to Tiananmen Square
Taxis are readily available.
Concierge staff (especially Michael and Scott) were very helpful arranging tours for us.
KLui
Stayed 3 nights in Nov 2019
Response from ruby on Nov 21, 2019
Thank you for your evaluation for our hotel. Looking forward to your next staying. Wish you have a happy life. Thanks.
staff were very accomodating especially those in the concierge area .... very convenient to local tourist spots easy access to food also :)
Verified traveler
Stayed 3 nights in Oct 2019
Response from Marcom on Nov 8, 2019
Dear Guest,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback.
We are pleased to learn you had a wonderful experience with us and made the most of our facilities. Thank you for your positive feedback with our associates, we will share with our team as motivation.
Thank you again for your review. We look forward to welcoming you back in a not too distant future.
Sincerely,
Maggie Dong
Director of Rooms
This Hyatt is absolutely wonderful. The location cannot be beat. The staff amazing. They recognized it was my birthday during our stay and sent a congratulatory cake to our room!
Terry
Stayed 5 nights in Oct 2019
Response from Marcom on Oct 29, 2019
Dear Terry,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback with us.
We are pleased to learn that you had a great stay and our team contributed to the special Birthday experience.
Thank you once again and we look forward to welcoming back in a not too distant future.
Sincerely,
Gerald Ursulet
Hotel Manager
It has best location in the Beijing,
Front dask very nice and friendly
It is my second time stay there.We do love it.
Verified traveler
Stayed 2 nights in Oct 2019
Response from Marcom on Oct 23, 2019
Dear Guest,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your experience with us.
We are pleased to hear that you had a wonderful experience in our hotel and managed to make the most of our location.
Thank you again for taking the time to write this review. We look forward to welcoming you back soon.
Sincerely,
Gerald Ursulet
It was honestly a bit disappointing when I first arrived as the reception took longer than expected to retrieve our booking information, while they were not able to check me into my room at 2pm as pre-agreed because they claimed the room was not yet 'cleaned up' even though we actually arrived at 12nn and gave a heads-up to the reception already. It took me another hour and a couple of calls to get them rearranging a room for me. The place is cozy but there's room for improvement regarding cleanliness. Nonetheless I had a fairly good time for the rest of my stay.
Verified traveler
Stayed 3 nights in Oct 2019
Response from Marcom on Oct 25, 2019
Dear guest,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. I am sorry to hear that you experienced some difficulties with your check-in process. We will share your feedback with our team and will ensure we look at ways to improve this particular aspect of your stay. Thank you for your positive feedback on your overall stay experience.
We look forward to welcoming you back in a not too distant future.
Sincerely,
Gerald Ursulet
Hotel Manager
There location was excellent. It was close to tiananmen Square and the mall is located right at the hotel and the subway is just a walking distance.
Verified traveler
Stayed 4 nights in Oct 2019
Response from Marcom on Oct 23, 2019
Dear Guest,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your experience with us.
We are pleased to hear that you had a wonderful experience in our hotel and managed to make the most of our location.
Thank you again for taking the time to write this review. We look forward to welcoming you back soon.
Sincerely,
Gerald Ursulet
Hotel Manager
Very nice, very clean, and friendly staff. Working with the staff that managed transportation could have been a little smoother. Using cards written in both Chinese and English got the job done. I believe Expedia listed an airport shuttle for this property. There was not a shuttle.
Cindy
Stayed 3 nights in Oct 2019
Response from Marcom on Dec 5, 2019
Dear Cindy,
Thank you for choosing Grand Hyatt Beijing at Oriental Plaza and for sharing your feedback. We look forward to welcoming you back soon.
Dear Guest,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and sharing us your positive feedback.
We look forward to welcoming you back soon.
Sincerely,
Gerald Ursulet
Hotel Manager
Dear guest,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and sharing us your positive feedback.
We look forward to welcoming you back soon.
Sincerely,
Gerald Ursulet
Hotel Manager
Frustrated at Check-in, queued 1hour, understandably after 70th Anniversary National holiday. Room well-appointed. Access to Grand Club which offered good executive service. Concierge helpful & efficient. Met charming Hotel Manager who was welcoming & engaging. Overall, grand service is to be expected at Grand Hyatt!
Yvonne
Stayed 3 nights in Oct 2019
Response from Marcom on Oct 14, 2019
Dear Yvonne,
Thank you for staying at Grand Hyatt Beijing at Oriental Plaza and for sharing your experience with us.
We are glad to hear that despite the rather long check-in experience, you have enjoyed your stay with us. We appreciate your taking the time to recognize the service provided by some of our associates. They will be pleased to receive your positive feedback.
Thank you again for taking the time to share your comments. We look forward to welcoming you back in a not too distant future.
Sincerely,
Gerald Ursulet
Hotel Manager
Dear guest, thank you for staying at Grand Hyatt Beijing and sharing your feedback. We look forward to welcoming you back soon!
Sincerely,
Gerald Ursulet
Hotel Manager