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Reviews of The Imperial Mansion, Beijing Marriott Executive Apartments

4.5 out of 5
The Imperial Mansion, Beijing Marriott Executive Apartments
North Gate, No. 1 Xiagongfu Street, Dongcheng District, Beijing

Reviews

9.2

Wonderful

Rating 10 - Excellent. 243 out of 374 reviews" "
Rating 8 - Good. 114 out of 374 reviews" "
Rating 6 - Okay. 10 out of 374 reviews" "
Rating 4 - Poor. 4 out of 374 reviews" "
Rating 2 - Terrible. 3 out of 374 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service
our family visited this hotel in 2019 for a week and decided to return for a second stay. while we appreciate the friendly staff, we believe the hotel could use a good renovation and improved maintenance. on a positive note, our cleaning lady has consistently done a good job of keeping our unit tidy and clean.
Stayed 5 nights in Apr 2024

10/10 Excellent

Qiusheng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Great room service!
Stayed 1 night in Apr 2024

8/10 Good

Danny

Traveled with family
Disliked: Property conditions & facilities
Leaked windows!
Stayed 8 nights in Feb 2024

2/10 Terrible

Sebastien

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Truong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is dated, especially the furniture and electronics. Wonderful service from the staff and cleanliness made it a good experience though.
Stayed 6 nights in Oct 2023

10/10 Excellent

Xiaodong, San Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable large rooms, excellent location right next to Wang Fu Jing street and Chang An street, a few minutes walk to subway, nice large indoor pool.
Stayed 4 nights in Sep 2023

10/10 Excellent

Yunrong

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Very spacious!
Stayed 4 nights in Jun 2023

10/10 Excellent

Wei

Stayed 3 nights in Jun 2023

8/10 Good

Jin

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient and pleasant
Stayed 10 nights in Jun 2023

8/10 Good

DAVID

Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Great location and spacious rooms w small kitchen.
Great location and amenities for families touring the major sights in central Beijing. Lobby bathrooms cleanliness can be improved.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently positioned, cleaniness and great service
Stayed 9 nights in Dec 2019

8/10 Good

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location. However no main bathroom door in MBR. Suitable for couple rather than for family with children.
Stayed 3 nights in Dec 2019

10/10 Excellent

Ingrid, Melbourne, Australia

Traveled with family
Liked: Cleanliness, amenities
Everything about the Marriott exceeded my expectations. The staff were friendly and were able to help me with popular tourist destinations. They even explained the rail network so I was able to catch the local subway with my children. We returned to an immaculate room each day. It was a lovely 'home away from home.' The position of the Marriott made going out to dinner easy, sight seeing easy and trips to the Forbidden City, Tiananmen, Quanmen and the subway easy.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout, but a little dated. Still felt orderly and clean, hotel staff was accommodating and helpful. No heater in the unit but they provided a roll-away heater, also a nice pack-and-play for our 1 year old. Great location, overall would stay here again.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to everything and Easy parking
Stayed 3 nights in Oct 2019
Response from MarCom Manager on Oct 17, 2019
Dear Anonymous, thank you for taking time to share your stay experience, just like you say, our advanced location definitely ensure your exploration of Beijing. We are looking forward to welcome you again whenever your travel or business will bring you back soon. Thanks.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very conveniently located for sightseeing. It was in a nice condition and most of the hotel staff spoke English and are very helpful. The kitchen is suitable to cook in. My only negative comment would be that I'm disappointed with their communications before arriving. They had not informed us there would restricted access to the hotel during the weekends. I would expect this information to be shared in advance.
Stayed 5 nights in Sep 2019
Response from MarCom manager on Oct 14, 2019
Dear Anonymous, thank you for choosing Beijing Marriott Executive Apartments as your stay. I'm delighted to read that you enjoyed your time with us and our hotel advanced location, staff service and room facilities met your expectation. Please accept our applogize for the inconvenience happened due to the National Celebration Day, on behalf of our team, we look forward to welcome you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Excellent location
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, extremely large room
A young lady (I forgot her name) was very nice while our checking-in. The room is extremely large and comfortable.
Stayed 2 nights in Sep 2019
Response from MarCom manager on Sep 18, 2019
Dear Anonymous, very glad to read that you had a great experience at Beijing Marriott Executive Apartments, i trust the young lady is already waiting you to welcome you again, thanks.

8/10 Good

Kenith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Jeremy, California, US

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at the center of Beijing, spacious(~880sqft 1-br apt), convenient but very quite and clean. It is right behind the back door of Beijing Hotel, next to WangFuJing st. Kitchen is a plus. There is a grocery market in 3 blocks away, ~10 minutes walking distance (if you don’t know where it is, ask the staffs there, they are super nice and polite). Tian An Men square is also in walking distance. Lot of funs exploring nearby area by foot. It really gives us the feeling of home. The only minor problem that management need to improve is when checking out, they could not find the slip of receipt of deposit (just like other hotels may do for property damaging), but this won’t prevent us from coming again.
Stayed 4 nights in Aug 2019
Response from PR manager on Aug 21, 2019
Dear Jeremy, thank you for staying with us and sharing your such kind comments. We are very delighted to read that our apartements left you the feeling of home, which we are aiming at delivering. Here, on behalf of our whole team, look forward in welcoming you soon.

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, walking distance to everything. The staff is nice though it took me a while to check out
Stayed 4 nights in Jul 2019
Response from PR manager on Aug 14, 2019
Dear Anouymous, thank you for taking time to share us your stay experience at Beijing Marriott Executive Apartments. Hope this trip left you a good memory. Here, behalf of our whole team, i look forward in welcoming you soon.

10/10 Excellent

Audrey

Stayed 6 nights in Jun 2019

10/10 Excellent

Sujing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Kyle, Sydney, Australia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great in Wangfujing. Walking distance to Wangfujing street, and the forbidden city. Apartments are great and clean.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff on desk were excellent.our room was extra ordinarily large.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

2/10 Terrible

Kerri-Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and hot
This hotel advertised individual climate control and air conditioning in rooms. There is only heat in the rooms no air conditioning. Our room was 27 degrees Celsius. We contacted guest services and they informed us to turn off the heaters. We did. The room stayed at the same temperature. I spoke to the guest services next and informed them and they said that 27 degrees is acceptable but they would send up an engineer. Engineer stated that the four thermostats in the apartment were not correct and it was actually somewhere between 25-26 degrees Celsius. At that time I asked I we could be moved to an apartment that had functioning windows and we were told no. We tried to sleep at night and the temperature was around 28 degrees. We did not sleep the entire night. We were given one small fan for five people in the four room apartment. The next morning we went to the breakfast offered and I noticed that there was indeed air conditioning and the thermostat read 21 degrees Celsius. I prepaid for this terrible hotel room so I went again to guest services and asked if we could be moved to a room closer to the breakfast area because it was much cooler on that floor. We were told no. We decided that we would check out early. As we told the staff they suddenly said we can change rooms to floor 3. We moved our things and went into new room that was smaller but the temperature read 25 degrees Celsius. We left for the day and arrived back at night and the temperature was reading 26.
Stayed 2 nights in Mar 2019
Response from Billy Zhang, General Manager on May 3, 2019
Dear Kerri-Anne, thank you for sharing your stay experience at Beijing Marriott Executive Apartments. Please accept my most sincere and heartfelt apologies that your stay was not the exceptional one and that you have quite rightly come to expect and we would have wished for you. I was extremely concerned to learn of the disappointment we caused you, however, I am indebted to you for your kind, constructive and detailed feedback and for the opportunity to share and address it with the team. I hope you will accept my assurance that we will take measures at the tempreture issue.Endless to say, I would welcome the opportunity to restore your image of the hotel and would be grateful if you could contact the team or me directly should you consider returning so I may have the opportunity to do so. Best regards

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near restaurants and shopping. Spacious rooms
Stayed 3 nights in Feb 2019
Response from Meimei Gao, MarCom Manager on Mar 13, 2019
Dear Anonymous on Orbitz, thank you for staying at Beijing Marriott Executive Apartments and leaving your reviews at expedia. Following your words, we got that you had a great time with us, we wish we could have the opportunity to welcome you next time whenever your travel or business brings you back soon.

10/10 Excellent

Danyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Meimei, MarCom manager on Mar 13, 2019
Dear Danyle, thank you for choosing Beijing Marriott Executive Apartments as your stay, we wish we could have the opportunity to welcome you next time whenver your travel or business brings you back to Beijing.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the space, layout of the apartment, non-carpeted floor, big circular bath tub w/ bath salt, big comfy beds, good water pressure, 3 toilets for emergency, provision of laundry detergent, close proximity to Family Mart, shopping malls, yummy food, subway. My only 2 irks: 1. Washing machine. Need patience to change the auto setting. 2. Central heating. The living room was too warm to our liking and the control didn't respond to any adjustments. We switched on just enough lights at night to keep the temperature down. Overall, it's splendid for my family of 5 (adults). Will definitely stay here again if we visit Beijing.
Stayed 5 nights in Dec 2018
Response from Billy Zhang, General Manager on Feb 18, 2019
Dear valued guest, Thank you for taking the time to share such warm praise following your recent stay. I was delighted to learn how much you appreciated all the arrangements made to ensure your sojourn was so memorable and have conveyed your kind comments to everyone who helped make it so. Needless to say, we hope to have the pleasure of welcoming you back to Beijing Marriott Executive Apartments whenever you are next in Beijing.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious for the right price. Great for traveling with family!
Stayed 3 nights in Jan 2019
Response from Billy Zhang, General Manager on Feb 18, 2019
Dear valued guest, I am delighted to learn that you had an unforgettable moment at Beijing Marriott Executive Apartments and thank you so much for your kind words. We agree that our hotel is an ideal choice for family indulgence. Please remember that a very warm welcome back awaits you whenever you are able to visit us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Very large rooms with all the amenities. Friendly staff.
Stayed 2 nights in Jan 2019
Response from Billy Zhang, General Manager on Jan 14, 2019
Dear valued guest, I was delighted you had an unforgettable sojourn and took away such fond memories. Needless to say, we all look forward to the pleasure of welcoming you back to Beijing Marriott Executive Apartments, whenever your travel plans allow. Best Regards.

10/10 Excellent

DBH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff services was very good and extremely helpful.
Stayed 3 nights in Jan 2019
Response from Billy Zhang, General Manager on Jan 14, 2019
Dear valued guest, It's our honor to having you stay with us and much thanks to share us your stay experience here. I'm delighted to read that you had a great time with us, we shall look forward to welcoming you back to Beijing Marriott Executive Apartments again whenever your travel or business brings you back to Beijing.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large apartment with full kitchen. Very comfortable.
Stayed 3 nights in Dec 2018
Response from MarCom manager - Meimei on Jan 4, 2019
Dear valued guest, Thank your for staying with us and share your stay experience here. We appreciate your feedback and are very delighted to know you had a great time with us. 220 fully furnished suites from elegant one, two to three-bedroom apartments ranging from 64-228 square meters. Every suite comes with a fully equipped kitchen, dedicated office area, safe, large LCD TV, DVD player and balcony for designed apartment layouts. Stay at Beijing Marriott Executive Apartments and relish luxurious home-style living for short or extended stay. We are looking forward to see you again whenever your business or traval brings you back.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
The location of this hotel is the best and the room is excellent
Stayed 4 nights in Dec 2018
Response from MarCom manager - Meimei Gao on Dec 24, 2018
Dear valued guest, Thanks you for staying at Beijing Marriott Executive Apartments and sharing your experience with us. Our apartments ideally located in the center of Wangfujing district where is the prestigious business, commercial, entertainment and shoppin area of Beijing. You can choose among 220 fully furnished suites from elegant one, two to thre-bedroom apartments ranging from 64 to 228 square meters. It's our honor to having you stay here and all of our staff are looking forward to see you next time. Thanks and best regards

8/10 Good

Emeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the property. But the staff committed a mistake. When i instructed her and showed to her our Expedia voucher to inform our car pick (through expedia booking) to come and pick us up at the hotel at 7:30o clock in the morning to bring us to the airport, she contacted another car (not from Expedia) like an (uber) in China. So I was made to pay TWICE.
Stayed 3 nights in Oct 2018
Response from MarCom manager on Nov 12, 2018
Dear valued guest, Thanks for your time to share us your stay experience at Beijing - Marriott Executive Apartment, We appreciate your feedback and very sorry to hear that this issue has happened due to the misunderstanding, we hope we can make amends whenever your travels bring you back to Beijing. Thanks.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for comfort, convenience, customer service.
Stayed 6 nights in Oct 2018
Response from MarCom manager on Nov 2, 2018
Dear valued guest, Thank you for sharing your stay experience at Beijing - Marriott Executive Apartment! We appreciate your feedback and are delighted to hear that our facility and staff service met your exceptions, this will be shared to our team to continue inspire and deliver exceptional customer services. Thank you again and we hope you choose to stay with us again whenever your travel needs bring you back to Beijing.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from MarCom manager on Oct 30, 2018
Dear valued guest, Thank you for sharing your stay experience at Beijing - Marriott Executive Apartment with us! We appreciate your feedback and are very delighted to here that you had a great stay here. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

8/10 Good

Yuk Sum Idy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from MarCom manager on Nov 1, 2018
Dear guest, Thank you for taking the time to share your experience in regards to your recent stay at The Imperial Mansion, Beijing - Marriott Executive Apartments. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issue. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Beijing.

10/10 Excellent

Peter, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near the shops and tourist attractions.
Stayed 7 nights in Oct 2018
Response from Beijing - Marriott Executive Apartment on Oct 25, 2018
Dear valued guest, Thank you for sharing your experience at The Imperial Mansion, Beijing - Marriott Executive Apartments with us. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and waiting to see you next time!

10/10 Excellent

roger, costa rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location the apartment very comfortable clean easy access by the subway. tourist places are close and easy to go by subway If I would hire him again
Stayed 5 nights in Oct 2018
Response from Beijing - Marriott Executive Apartment on Oct 25, 2018
Dear valued guest, Thanks for taking time to share your experience at The Imperial Mansion, Beijing - Marriott Executive Apartments with us. We are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and waiting to see you next time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms and Central location
The rooms were large and very comfortable with all amenities. Very comfortable sofa and bed. Wifi was decent. Subway station was just a 5 min walk. Staff were mostly helpful but breakfast was mediocre.
Stayed 4 nights in Sep 2018
Response from Beijing - Marriott Executive Apartment on Oct 25, 2018
Dear valued guest, Thank you for sharing your experience at The Imperial Mansion, Beijing - Marriott Executive Apartments with us. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and waiting to see you next time!

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great location, great service and most amazing room. We loved The Imperial Mansion for everything.
Stayed 3 nights in Sep 2018
Response from Beijing - Marriott Executive Apartment on Oct 25, 2018
Dear valued guest,thank you for sharing your experience at The Imperial Mansion, Beijing - Marriott Executive Apartments with us. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and waiting to see you next time!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2018
Response from MarCom manager on Nov 19, 2018
Dear valued guest, Thanks for sharing you recent stay at Beijing - Marriott Executive Apartment, We appreciate your feedback and are delighted to hear that our service and facilities met your expectation, we are looking forward to see you next time whenever your travel or business brings you back to Beijing again, thanks.

10/10 Excellent

Matt, Kearney, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top of the line in accommodations and service. It was convenient for a walk to the Forbidden City as well as some excellent shopping and restaurants.
Stayed 4 nights in Aug 2018

10/10 Excellent

seo, orlando, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location!
Great friendly staff, room was big and comfortable. We had lunch at the restaurant and it was very good.
Stayed 2 nights in Jul 2018

10/10 Excellent

Karen, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were so helpful and efficient and the room was absolutely top of the line. Very comfortable.
Stayed 7 nights in Jul 2018

10/10 Excellent

Ray, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had very good experience with the hotel. Also the hotel is located at a very convenient place.
Stayed 7 nights in Jul 2018