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Reviews of Senses Hotel and Resort

4 out of 5
Senses Hotel and Resort
Kaslik Sea Road, Al Kaslik, Zouq Mkayel

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 75 reviews" "
Rating 8 - Good. 21 out of 75 reviews" "
Rating 6 - Okay. 8 out of 75 reviews" "
Rating 4 - Poor. 0 out of 75 reviews" "
Rating 2 - Terrible. 12 out of 75 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures and description do not match the property at all. There was no indoor pool, spa, sauna or any other amenities for leisure and entertainment, despite the fact that they were all mentioned in the description. The lobby and stairs leading up to the room were extremely dirty and not maintained properly. The rooms are not soundproof. The shower door was unstable, and got stuck halfway while trying to open it. The resort did not provide soap or towels until we asked for them. And even then, the towels were a bit wet and didn’t seem very clean. There was a hairdryer installed on the wall, but the cable was too short and it could not reach the power outlet. Extremely poor engineering! We had booked the room to enjoy the indoor pool mentioned in the description, but as it turns out, there was no indoor pool. However, we had to stay in the room because the weather was awful and we could not leave.
Stayed 1 night in Jan 2024

2/10 Terrible

Ibrahim, ajaltoun

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023

2/10 Terrible

Heidi

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The riom was mouldy and triggered our asthma. Without power, we could have a shower. Had to leave after 1 night.
Stayed 5 nights in Apr 2023

2/10 Terrible

Samer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever! No hot water, no electricity, no proper assistance, no desk at night, unsafe. Not recommended at all.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Senses team on Aug 29, 2019
Thank you,for sharing your experience with us

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, Carolina the hotel manager made us feel very welcomed and made sure every day if we were happy or needed anything, the staff there were very accommodating. I would definitely recommend this hotel and the price was reasonable for this time of year. I would definitely come back next year.
Stayed 3 nights in Aug 2019
Response from Senses team on Aug 9, 2019
Thank you so much for your kind words, We really appreciate it,we would be more than happy to welcome you back at senses hotel and resort

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were super nice. I enjoyed my stay and I would recommend senses to all travelers passing in Lebanon and wish to experience the seaside as well as good food, excellent service and cleanliness.
Stayed 1 night in Jul 2019
Response from Senses team on Jul 15, 2019
Thank you for sharing your experience with us, We really appreciate it.hope to see you soon Senses team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming as soon as I walked in the door. They even upgraded my sweet to a sea view with balcony. The gym has 3 levels and caters for everything. Pool is amazing and whenever I need my laundry done they had it return to me the same day. I Recomend this place to anyone.
Stayed 5 nights in Jun 2019
Response from Senses team on Jun 20, 2019
Thank you for sharing your experience with us,hope to see you soon

2/10 Terrible

Verified traveler

Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019
Response from Senses team on Jul 29, 2019
Thank u for sharing your experience with us

10/10 Excellent

Dakka, UAE, Dubai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not far from down town, amazing spot to relax and enjoy the sea view with your lover
Stayed 1 night in Apr 2019
Response from Senses team on Apr 23, 2019
Thank you for taking the time to share your experience with us Hope to see you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice & very clean hotel, close to major areas of beirut, Metn & keserouan, they offered free upgrade & early check in at the arrival. staff are kind & helpful. very good breakfast especially when they offer both option (buffet or in room breakfast) highly recommended.
Stayed 2 nights in Jan 2019
Response from Senses hotel and resort on Jan 11, 2019
Thank u so much for taking the time to share your experience with us,we really appreciate your feedback. Hope to see u soon Caroline

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Senses team on Jan 15, 2019
Hello,Thank you for taking the time to share your experience with us Hope we can get more details to see what made your stay unpleasant Thank u Caroline

10/10 Excellent

Saad

We had very nice time at the hotel, staff was very friendly, breakfast was nice
Stayed 6 nights in Nov 2018
Response from Caroline on Dec 1, 2018
Thank u so much for taking the time to share your experience with us Hope to see u soon,senses team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with amaizing views front of the beach. It's recommeneded for 1 to 2 nights stay.
Stayed 1 night in Oct 2018
Response from SENSES team on Nov 1, 2018
Thank you so much for taking the time to share your experience with us!!we really appreciate your feedback. Senses team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from senses team on Aug 24, 2018
thanks for staying with us ,we really appreciate your feedback senses team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from senses on Aug 10, 2018
thank to u for sharing your experience with us, we appreciate your support and feedback, senses hotel and resort team

2/10 Terrible

Bachir

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
The place was amazing and everything was well organized from A to Z, all the staff knew there jobs properly and did them as they were asked to, it’s a place that I would definitely head too again
Response from abir on Apr 25, 2018
Thank you for your feedback, hope to see you again Regards

8/10 Good

Dr.farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , sea view , near beach
Good location , near beach , good view , good staff , nice balcone
Stayed 3 nights in Feb 2018
Response from Ella sabha on Feb 23, 2018
Thank you dear Hope to see you again in our hotel best regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thieves don't stay there, I got robbed!
I was robbed in this hotel, I left my money in my carry on bag in the room considering it safe like hundreds of the decent hotels I stayed in around the world but I was wrong, 1 hour before I leave to the airport I wanted to take my money I put in the bag but only found the change left there while they took all the 500 bills. I complained to the hotel manager who was frustrated with the event but when she called the hotel owner who told her to wait & do nothing I was extremely disappointed, I called the police who wanted me to come to the station to file a report but I had a flight in less than 2 hours I would have missed it if I did (I almost missed it). Hotel management promised to look at the cameras & investigate & return my money back but of course no feedback once I left the hotel! They were only fast in debiting my credit card with the full amount of my stay. Except for the manager & one receptionist most of the hotel crew are not professional & lack experience beside having thieves among them. Don't stay there,
Stayed 3 nights in Feb 2018
Response from senses hotel and resort on Jan 6, 2019
hello,sorry to hear what happened with you at our resort, i hope your recent stay was pleasant and made you spend some wonderful time hope to see you again caroline

10/10 Excellent

tony and lisa, guelph ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best of Beyrut
there other hotel like this: but they are double the price. and the don't have receptionist as good and efficient as Bob.
Stayed 1 night in Jan 2018
Response from Ella sabha on Feb 6, 2018
Thank you dear Hope to see you again in our hotel best regards

10/10 Excellent

Najwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Ella sabha on Feb 3, 2018
Dear Sir theirs no message its empty how can i help you best regards thank you

6/10 Okay

Katie , Lebanon

Liked: Cleanliness, staff & service
Nice hotel overall, but not worth repeating
Overall staying at this hotel was a pleasant experience. Having said that, however, I don't think we would stay here again. For starters, the 'sea view' in the deluxe room was more of a pool view, which wasn't very appealing in the winter with an empty pool. You could only see a small sliver of the sea from our room which was disappointing. People should also consider that the balconies are not private and the rooms are not soundproof at all - my husband and I could hear our neighbors or people walking/talking outside in the hallway. Additionally, the breakfast, while generous, was not very appetizing. The one thing we really enjoyed about this place was the location; there are plenty of small shops and nice restaurants nearby that you can walk to and just spend an afternoon exploring. Since we stayed in the winter it was nice to have an alternative to the beach. The staff were also very kind and professional. That being said, while it was an okay experience I don't think it is one we would repeat simply because the price didn't match with the quality we were anticipating.
Stayed 2 nights in Jan 2018
Response from ella sabha on Jan 22, 2018
thank you dear hope to invite you at our hotel to see everything will be diffrents with you and with your comment we can modified thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel great staff very good service
Hotel stuff very helpful allowed us to stay extra because of broken down car very friendly and caring
Stayed 1 night in Dec 2017
Response from Ella sabha on Dec 23, 2017
Thank you Dear Hope will see you again in our hotel

10/10 Excellent

Regina, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Beach Resort
Breathtaking view, clean and modern resort. Hotel staff made me feel comfortable right from the start and attended to all my needs. Daily breakfast buffet made getting out of bed a lot easier. Gym/pool access added to my list of daily activities. Would highly recommend and will definitely be back!!
Stayed 21 nights in Sep 2017
Response from Ella sabha on Nov 9, 2017
Dear Mrs Sdaek Thank you so much and hope to see you again in our hotel regards

6/10 Okay

vahe Aram

It could've been new and better condition the location is good
Stayed 1 night in Oct 2017
Thank you dear hope to see you again in our hotel

10/10 Excellent

abdullah , jeddah, Saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy
I had great time in Sense hotel Kaslik. The service is great. The stuff was very friendly and welcoming. For sure I will come back to next time. Big thanks to Mrs. Ella and Mrs. Marie Helena Mrs. Staphany
Stayed 3 nights in Sep 2017
Response from Ella sabha on Sep 30, 2017
Thank you!!

2/10 Terrible

kenan, Djibouti

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad bad choice
it was very bad choice with very bad services; never recommended a lot of drilling, some maintenance in the roof that made me jump from bed, uncomfortable mattress, a lot of noise all over the place, small bath room, good house keeping but very bad room service nd food was not served with plates!! can you imagine that the rate is 140 $!! it's very higher price compared to neighboring hotels. I planned to stay 5 days; I barely endured staying the first night when I left in the morning they asked for covering the 5 nights!!! and later, they accepted to deduct only three nights.... I hope to remove it from your hotel suggestions
Stayed 9 nights in Aug 2017

10/10 Excellent

salma, sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely stay. Very relaxing.
We loved the pool. It was beautiful weather and spending the day by the pool in the sun was great! Really good location, close to everything but as with everything in Lebanon, you need a car to get anywhere. The room was spacious and clean. The staff was very respectful and they all spoke English with my husband which he appreciated. The only negative I can think of is the noise all throughout the night with the music blaring. If you go to bed late and don't mind it then it is fine. But if you want an early night in, it will be rare in the summer as they often have one or two events in the evening.
Stayed 9 nights in Aug 2017
Response from Bob on Jun 28, 2018
Thank you Mrs. Salma for sharing your experience at our hotel and we hope again and again, the summer vibes always wake you up ! Hope you have a great summer this year!

8/10 Good

paul, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice location and facility breakfast was good pool was good room was very nice staff is nice but not very professional they try hard though
Stayed 5 nights in Jul 2017
Response from ella sanha on Aug 24, 2017
Dear Paul, We are very pleased that you enjoyed your stay at our resort ! we hope to see you soon again

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lively hotel
Very nice hotel in a great location friendly staff
Stayed 5 nights in Jun 2017
Response from Bob on Jun 28, 2018
Thank you Mr. Steven for your feedback, and we wish to see soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Senses
The stay started a bit on the bad side. The hotel forgot to send a taxi to pick us up from the airport, they night front desk could speak no other language but Arabic (tried French and English) and gave us the wrong room. Next day everything was sorted out and the people were exceptionally polite and made sure that the remaining of our stay was great. Maybe these mishaps were because it is the beginning of the season and things are not very well organized yet.
Stayed 3 nights in May 2017
Response from Bob on Jun 28, 2018
Dear Sir/Madam we hope you enjoyed the rest of your stay as we worked and hoped for you to be, and we are sorry for your first night and first impression upon check-in, but that guy was just an urgent replacement then things got solved later.. We hope to see at the hotel again and thank you for your feedback

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Find another place to stay...
Tina at the front desk and the house keeping staff were kind/helpful. The rest of the staff was average at best. Bed was comfortable but the room was filled with ants and mosquitoes. One of the noisiest hotels I've ever stayed in.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great service! Friendly staff, breakfast to the room, lovely balcony and spacious room. On the negative side: there seemed to be a lot of water damage - including one on top of our bed in the ceiling, and the wifi was very poor.
Response from Bob on Jun 28, 2018
Dear Sir/Madam, thank you for staying at our hotel and sharing your experience here! we would like to invite you to visit again so you can see the difference , forget what happened and live an amazing journey at Senses!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, really helpful. Hotel really convenient for day trips to tourist attractions. Excellent gym and fitness centre.
Response from Bob on Jun 28, 2018
Thank you for sharing your happy experience! and we hope to see you again maybe in summer you will like the pool!

6/10 Okay

gary

Disliked: Staff & service
Out of season and I shows
There was no bottled water in my room The wifi was poor No one had correct info i.e. When breakfast was served so I went down at 7am and was then informed it was 8am Towels were old Area is bad I know it's out of season but area should look better, hotel should look better
Dear Mr.Gary, We apologize for any inconvenience you experience during your stay at our property. We are a beach resort as you have noticed, so during the off season the resort looks empty, and we take this time to do all the renovation needed before we open the summer season. That's why we offer the breakfast at 8am during this time of year, unless asked one day before from the client. We apologize if the front desk staff didn't ask you the time you would like to have your breakfast. we assure you that you will be very well served during your next stay at the hotel, and for doing that we offer you a night for free at our resort. General Manager wassim zogheib

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Was a great stay; however it was a little noisy due to some work construction inside the hotel.
Response from wassim on Mar 18, 2017
Dear guest, we are sorry about the noise, as we are increasing the rooms of the hotel and we are due to open another 10 rooms in april 2017. hope to have you back this summer

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
professional friendly and easy going
super friendly staff. smiley and flexible

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service and Attention, 6 Stars not 5!
I stayed towards the end of October at Senses on my trip to Lebanon. Where do I begin? The service was the most fantastic service I have ever received, the grounds were kept to perfection. You need anything from anyone at the hotel they are there quickly and with so much professionalism you can not believe it. If you stay with a seaview room, you have a beautiful view, beautiful patio area and you will not want to leave the hotel. Do you need anything? They will bring it to you, I will be staying again for sure! I want to thank the whole staff there for being so amazing and being such great people. I will recommend to each and everyone of my friends who go to Lebanon for vacation. Looking forward to seeing you next time.

10/10 Excellent

Marwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and clean Hotel
Senses 's management and stuff are welcoming and generous. The place is relaxing, clean. We didnt access the pool so i can't give any comment. However, the experience was great and i recommend Senses.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Good Swimming Pool
Was relaxing and pleasant, the staff were very helpful and welcoming.

2/10 Terrible

Stefanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Moussa

Traveled with family
Liked: Staff & service, room comfort
Stayed 9 nights in Nov 2021
Response from senses team on Dec 7, 2021
thank you for your kind feedback. hope to see you soon.

10/10 Excellent

Moussa

Traveled with family
Liked: Staff & service, room comfort
Mycket bra läge, stora , fina rum, men tyvärr sliten toa/Bad. Servicen är utmärkt , pwrsonalen vid receptionen är bäst.
Stayed 3 nights in Nov 2021
Response from senses team on Dec 7, 2021
we appreciate your message ,thank you, and hope to see you again

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Etablissement comportant se nombreux servixce pour passer de bonnes vacances
Stayed 7 nights in Aug 2019
Response from Senses team on Aug 20, 2019
Thank you for sharing your experience with us Hope to see you soon

8/10 Good

Sonny

Liked: Staff & service, room comfort
Great and kind staff, but needs refurbishment.
Very nice hotel staff, who did a great job. Rooms are worn, ispecially bathrooms. A lot of noice during the evenings, nights, from the hotels arrangements or the neighbor hotels parties.
Stayed 4 nights in Jul 2019
Response from Senses team on Jul 23, 2019
Thank you for sharing your experience with us .

10/10 Excellent

karzan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Beirut
We had great week at Senses hotel. Everyone who was working there treat us very nice and the staff was very kind. Angela or Angel as we called her was superstar at reception.
Stayed 7 nights in Jul 2019
Response from Senses team on Jul 22, 2019
Thank you for sharing your experience with us, Hope to see you soon, Senses team