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Reviews of Cozy Dog-Friendly Home with Private Hot Tub, Four SHARC Passes, Close to Village

Cozy Dog-Friendly Home with Private Hot Tub, Four SHARC Passes, Close to Village
Sunriver, OR

Reviews

8.0

Very Good

Rating 10 - Excellent. 33 out of 74 reviews" "
Rating 8 - Good. 19 out of 74 reviews" "
Rating 6 - Okay. 11 out of 74 reviews" "
Rating 4 - Poor. 7 out of 74 reviews" "
Rating 2 - Terrible. 4 out of 74 reviews" "

7.0/10

Cleanliness

Reviews

8/10 Good

Meghan S.

Loved the spot, be aware very basic
In general the place was great. I will say that it's very basic. We were good with that because we go to that area to be outside but beware that it is a little outdated and minimal amenities. For us it was great. No spices or anything, which again isn't a big deal just good to know if you are planning on cooking which we do. I will say the communication with Vacasa odd. We had a few issues with the internet initially and Vacasa support wasn't easy to get ahold of but they had the issue resolved by the next day.
Stayed 4 nights in Apr 2023
Response from VrboOwner on Jun 21, 2023
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

8/10 Good

Autumn T.

Great location
This house is great for a family getaway. It’s perfectly located for our teenage kids to come and go to the village and walking paths . There was plenty of extra bedding and the kitchen is stocked well. However there needs to be more towels. The washer/dryer combo machine takes way to long to wash and dry a load. You can’t put more then 3-4 small towels in the machine. The machine is in the master bedroom and it’s load while running. You don’t come to sunriver to be stuck inside so your on top of the wash cycle to make sure everyone has towels. If it wasn’t for the 4 hot tub towels we never would’ve had dry towels to shower with.
Stayed 3 nights in Mar 2024
Response from VrboOwner on Apr 26, 2024
Thank you for sharing your experience, we're pleased you enjoyed your stay and that our home was perfect for your family getaway! That said, we're sorry that our washer/dryer was a bit slow for your needs and regret any inconvenience this caused. Our local manager will discuss potential options for towels with the homeowner and housekeeping and we appreciate your feedback. We enjoyed having you as our guest and we hope to host you again.

10/10 Excellent

Shanti R., Eugene

Liked: Cleanliness
Conveniently located
I was here for a conference at the resort and this place was so conveniently located around grocery and a couple restaurants. It was nice to end the days with a short walk for dinner. Cute little place.
Stayed 3 nights in Oct 2023

8/10 Good

Missy D.

Weekend Getaway
This place was perfect for a girls weekend away. We were so close to the village and felt secluded all at once! We were unsure what appliances & utensils to bring and found some to be lacking, but we made it work. We also had some issues with the bathroom upstairs in the loft, but because there were only 3 of us, we just used the one downstairs. Overall, it was a great place for a quick weekend away!
Stayed 2 nights in Oct 2023
Response from VrboOwner on Nov 1, 2023
Hi, Missy, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

4/10 Poor

Shawna G.

Disliked: Cleanliness
Cute hideaway
I wish this could be all positive but we started out with a dirty dustpan left on the kitchen counter and bedroom closets left open. We are unsure if they finished cleaning or not. The carpets were beyond fithy, the refrigerator did not start to be somewhat cold until day two after mgmt sent someone out. Warm milk for breakfast isn’t the best way to start the day. Some of the blinds have missing and/or damaged louvres. We requested a comp or credit which was ignored by mgmt. The area where the hot tub and BBQ is was very private and nice. The seat pads were also fithy, but you can take them off. The kitchen was well stocked. The toaster is on its last leg and needs replaced. The TV kept bleeping on and off in the main living room. We believe it needs a new HDMI cord. The bedroom TV worked quite well. If it is supposed to be hot when you stay here be sure to bring fans. Luckily we brought three of our own, as there was only one located up in the loft area. I hope this helps future renters.
Stayed 3 nights in Aug 2023
Response from VrboOwner on Sep 2, 2023
Hi, Shawna, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We apologize for the inconvenience and hope we can host you again!

4/10 Poor

Natalie K.

Disliked: Cleanliness
Loud and functional
The management responded to every single one of my concerns; however they didn’t do anything to fix any of them. The property is very small and outdated, but functional. The fridge is incredibly loud and woke us up multiple times at night. I asked the management company to help with the fridge and they told me to turn the fridge down, I asked them for further help and they did nothing. The property is good for kids, but don’t plan on sleeping well.
Stayed 4 nights in Aug 2023
Response from VrboOwner on Aug 25, 2023
Thank you, Natalie, for your feedback! We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

4/10 Poor

James L.

Liked: Cleanliness
Not as advertised
Very clean. Bedding and all. Just a little dust on the wood stove. I don’t usually give a bad review but for the price I paid for three nights here goes. Wooden slats are broke in the kitchen and front room. Put bedding and towel over the blinds in the bedroom bc a few were missing to keep the morning brightness out. Shower door was off it’s bottom rail caused water to flow onto the floor when showering. Tub drain and bathroom sink was slow to drain. I texted with pictures of all, except the slow drains, so I would not be charged for damages. Oh, and outside garage door handle is broke. Very disappointed.
Stayed 3 nights in Jul 2023
Response from VrboOwner on Aug 17, 2023
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

10/10 Excellent

Dean W.

Liked: Cleanliness
Antelope 9/30/22
Property is a great value for Sun River. Could use some updating/maintenance, but everything works. We had a little trouble with the HDMI to TV connection being lose, but overall had a great stay.
Stayed 2 nights in Sep 2022

6/10 Okay

Sam P.

Location is great. House is mediocre.
When we arrived at the cabin, we were impressed with its accessible location. When we went inside, the musty cabin smell overtook us. This cabin needs some deep TLC. The place was clean but flooring, carpet, sofas, and bathroom left much to be desired. We were surprised we didn’t see any mice scurrying around. The fireplace was very nice and the hot tub was enjoyable. Currently the location is the only thing this place has going for it. I’d give it a C but it has the potential for an A+ rental if the property managers would invest in some TLC, more comfortable furniture and perhaps a new shower. Overall, this is a fun place to stay, but I only give it a 3 because it’s good but not great.
Stayed 2 nights in Apr 2022

10/10 Excellent

Andrea H.

Liked: Cleanliness
Nice place
Cabin was nice and peaceful. Only thing was the lighter for the fire place didn’t work so had to buy new one but left it there for the next group. Also no coffee filters. Bought some and left them for the next group. Hot water doesn’t stay warm long. Lots of cold showers. But overall would go back.
Stayed 3 nights in Mar 2022

10/10 Excellent

Nicholas A.

Liked: Cleanliness
Pleasant Stay
Lovely property, conveniently located to the central hub. We throughly enjoyed the hot tub on the cool crisp nights and our morning walks to get locally roasted coffee. Thanks so much!
Stayed 3 nights in Nov 2021

10/10 Excellent

Shelley S.

Liked: Cleanliness
Wonderful Stay
We had a great time here! The condo was clean and there were plenty of towels and soap. The heat controls on the hot tub were iffy but the tub itself was clean and comfortable. There was plenty of wood for the fireplace. Easy check in and check out process. Highly recommend.
Stayed 2 nights in Mar 2021

2/10 Terrible

Tara T.

Disliked: Cleanliness
Run down but great location.
Great location. House was run down and definitely in need of some basic maintenance, several things didn’t work. The house was not clean, super dusty, chipping paint and the beds haven’t been moved and cleaned around as there was garbage left behind and dirt/dust bunnies.
Stayed 3 nights in Aug 2020
Response from VrboOwner on Jun 21, 2023
Hi, Tara! Your feedback is greatly appreciated and has been passed along to the owner for their consideration. Thank you for staying with us!

10/10 Excellent

Crystal B.

Liked: Cleanliness
Great escape
We thought this house was perfect for summer vacation. The appliances all worked fine, the hot tub was clean, despite no air conditioning the temp in the house was comfortable in the evening with the provided fans and windows open. I did have to buy plastic forks because there were only about 6 forks in the kitchen and I just didn’t want to wash silverware after every meal, and there were no garbage bags that I could find after the initial one in the can so I bought more of those also. Not a big deal. Also the temp in the hot tub didn’t regulate well, was super hot until we turned the temp down and waited about an hour. We just opened the cover about an hour before we were ready to use it, and then it was fine. But we enjoyed playing Uno on the deck after dinner and watching shooting stars in the sky from the hot tub at night. A few other small things could be repaired or updated, like the upstairs blinds, or the latch on the gate/deck, battery in the wall clock and replace the outdoor light bulbs. The sheets, towels, dishes, furniture all appeared to be as clean as I would expect. Overall a good experience. I would rent this house again for a small group. I think the spiral staircase might be difficult for small children and the small shower upstairs might be difficult for some people because you have to step up into it, but it was fine for my family. Thank you so much. We had a great vacation.
Stayed 4 nights in Aug 2020

4/10 Poor

Melissa G.

Disliked: Cleanliness
No instructions for check in til last minute. I had to email. NO AC. Should have said that.
I already sent a bad review weeks ago. It was dirty. Sick from previous guest by the bad. Carpet was dirty. Dog friendly not really. I had to sweep pine needles for any dog area. Many many issues.
Stayed 3 nights in Jul 2020
Response from VrboOwner on Jun 21, 2023
Hello Melissa, Thank you for taking the time to leave a review. We apologize air conditioning is not an amenity for this home which is common for homes in this area. We did have to change our process of sending out check-in emails due to COVID restrictions changing daily and sometimes hourly. We use to send them out 7 days before our guest's arrival; however, we did have to change it to two days. We apologize for the inconvenience.

10/10 Excellent

Larry V.

Liked: Cleanliness
Nice place for quiet get away.
Nice property for our small family and pet.
Stayed 5 nights in Jul 2020

2/10 Terrible

Kathy B.

Disliked: Cleanliness
Disappointing
This was by far the worst cabin I have ever rented. The downstairs bedroom furniture, dresser and night stands, were covered in dust, the carpet was filthy and smelled of urine. And there was was a big dangling cobweb in the kitchen. No scrubber for skillet. I had to buy one to clean up fried eggs. We cut our stay short by a day because of the smell. Was afraid to use the hot tub because of the condition of everything else.
Stayed 3 nights in Jul 2020
Response from VrboOwner on Jun 21, 2023
Thank you for sharing your feedback, Kathy. We are working closely with our housekeeping team to ensure that they are paying close attention to detail while preparing for guests and following the current COVID-19 cleaning protocols. However, we would like to apologize for the missed area. Thank you for bringing it to our attention. We hope to have another chance to impress you in the future!

10/10 Excellent

Heather S.

Liked: Cleanliness
Great for kids and dogs
Loved the enclosed porch with jacuzzi. Perfect for kids and dog to be able to safely move around. The spiral staircase to the loft is pretty narrow and can be tough to take a suitcase up but ok for the kids to climb up.
Stayed 2 nights in Feb 2020

6/10 Okay

Rory B.

Adquate lodging for my family and chihuahua
I give this property/experience a 3 star. Not unsatisfied but won’t go out of my way to come back. First the not so great. I was not provided a key code prior to arriving. had to call and have them text it to me. kind of stressful after a 3 hour drive and wound up kids. I can appreciate the challenge to cleaning a pet friendly house, however there was clearly pet dander and hair on the couches and on the beds. also Giant Dog poops left in the yard. With the cleaning fee and pet fee that we pay, Id expect something a little more thorough. the vent fan in the downstairs bathroom is basically busted and makes a terrible noise, there’s also a literal nail coming out of the wall next to the shower. The kitchen had adequate utensils and dishes to prepare/serve food however I must report the forks are TINY. Like literal toddler forks. The upstairs shower takes FOREVER to get warm. We finally gave up after like 5 minutes and then the handle popped off when turning it off. There was also a bunch of hair in the upstairs sink. The drawer in the fridge does not stay in place, appears to be warped or bent and will stay in place until you try and pull it out, then falls. Overall we were not necessarily un satisfied with our stay. The Hot tub had been freshly drained and refilled. the beds were comfy and the fireplace was nice. we don’t usually watch TV so it was nice to veg out to cable television and decompress. There are plenty of games and puzzles for the kids and most importantly the coffee maker worked well. As stated in the beginning not unhappy but also not terribly impressed either.
Stayed 3 nights in Jan 2020
Response from VrboOwner on Jun 21, 2023
We appreciate you sharing your review with us; we're disappointed you did not have a more satisfying experience while staying with us. We have removed the nail you mentioned and reinstalled the towel rack. The fridge drawer has been fixed. We are working on taking care of the shower handle and bathroom fan. Thank you for choosing Vacasa!

10/10 Excellent

Shiran D.

good experience
Thanks!
Stayed 2 nights in Sep 2019

4/10 Poor

Christi R.

Disliked: Cleanliness
Very Disappointed- Not Ready for Company
We have never been disappointed with either VRBO nor the rented location. The bar was set high, but that’s what brought us back. This house was in disrepair. Different kinds of ants plagued us; sugar ants raced into our dry goods, carpenter ants were found on bedding and the floor, there was another kind of ant outside on the patio seat cushions. Someone’s dried up contact lens’ were on the floor in the bathroom making us question cleanliness. The kitchen lacked necessary supplies.....
Stayed 4 nights in May 2019
Response from VrboOwner on Jun 21, 2023
We are sorry to see you were disappointed with your experience, Christi. We appreciate you sharing your review with us and will be using your feedback with our maintenance and housekeeping teams to make improvements. We hope to have another chance to impress you in the future!

8/10 Good

Verified traveler

A cute little private getaway
The peace and quietness of this place was a huge highlight of this place. We enjoy all the amenities that come with the unit.
Stayed 4 nights in Aug 2018

8/10 Good

Heather Z.

Great stay
We had a great time. All necessities were covered. Thank you!
Stayed 2 nights in Aug 2018

10/10 Excellent

Michelle P., Renton, WA

Quiet, comfortable, clean
We so loved the quietness, the privacy of the deck, the ample supply of towels for the already heated hot tub. It was very relaxing and refreshing. The whole online reservation and email code access worked without a hitch for us. How often does that happen!
Stayed 7 nights in May 2018

6/10 Okay

Paul V.

The place was smaller and older than we expected
Overall we still had a great time but will go back to a larger property next visit. The floors were also quite dirty so the cleaning people owe us some new socks
Stayed 2 nights in Dec 2017
Response from VrboOwner on Jun 21, 2023
We apologize the floors were dirty for this stay and will be sure to follow-up with housekeeping regarding the matter. Thank you!