The house itself is great; good layout for our family trip with grandparents, good location, etc. However, the management company and the cleaners completely dropped the ball. First, apparently there is supposed to be a binder with instructions about the house as well as the hot tub key. I had to call Vacasa and have them find a hidden spare key for the hot tub. The cleaners did not clean well, there was dust everywhere and we found a rotten tangerine under one of the kids beds when we arrived. Also, apparently there is supposed to be a starter kit of garbage bags and paper towels but we arrived to no garbage bags anywhere in the house and a half used roll of paper towels. When I called Vacasa, a rude woman said we had to buy our own garbage bags and paper towels. Basically, house is great but the management company and their contractors (the cleaning company) are not so great.