Exterior

Reviews of Microtel Inn & Suites by Wyndham Rogers

2 out of 5

Reviews

6.6
Rating 10 - Excellent. 183 out of 907 reviews" "
Rating 8 - Good. 257 out of 907 reviews" "
Rating 6 - Okay. 185 out of 907 reviews" "
Rating 4 - Poor. 165 out of 907 reviews" "
Rating 2 - Terrible. 117 out of 907 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a very nice stay. The shower was hard to regulate (temperature). It would get very hot during a shower. The second morning, our shower curtain was missing. It was replaced quickly. The toilet handle would stick and leave the water running.
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello Robert,We appreciate your feedback on your recent stay with us. Our team will look into the shower temperature in that room. It's great to hear that our staff were able to promptly replace your missing shower curtain. Thank you for bringing the toilet handle issue to our attention so we can address it accordingly. We hope to welcome you back for an improved experience.

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello William, We appreciate you choosing to stay with us. Should you have any feedback to share from your recent stay, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an improved experience.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Nice but I really did not feel safe walking through the parking lot.
Stayed 1 night in Feb 2024
Response from Manager on May 6, 2024
Hello Robert,We take all feedback seriously and will address your safety concerns with the utmost importance. Your well-being is our top priority, and we appreciate you bringing this to our attention for future improvements.

10/10 Excellent

Josie

Traveled with group
Liked: Cleanliness, staff & service, amenities
I loved that the lady at check-in was very knowledgable about the area. She was very kind and thoughtful in being able to get us connecting rooms. We were not able to stay the whole night and we still enjoyed having the space to get ready for the concert. We over-all enjoyed the convenience it had to the Walmart AMP as well!
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Josie, We're pleased to hear that you had a positive experience with our check-in staff and appreciated the convenience of your connecting rooms. We're glad our location near the Walmart AMP worked well for your plans. Your feedback helps us ensure all guests have a comfortable stay.

8/10 Good

Carey

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Carey,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on May 4, 2024
Hello Johnnie,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Street entrance seems like it is not labeled well
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello James,We appreciate your feedback about the street entrance and will take it into consideration for future improvements. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly.

4/10 Poor

Jessica, Rogers

Traveled with family
Liked: Cleanliness, property conditions & facilities
When booking online with Expedia it does not tell us that there is a $100 additional deposit for the room.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Jessica, I'm sorry to hear about the inconvenience regarding the deposit. We recommend reaching out to Expedia for the most updated information on booking details. Thank you for sharing your feedback with us.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service
The facility was quiet and clean. The multi-unit dwelling across the shared parking lot was nothing short of a mini slum—NO reflection on Microtel Inn as they have no control of that. The facility was clean with friendly staff who were helpful.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Stephen,We are delighted to hear that you enjoyed the quiet and cleanliness of our facility. Our team works hard to provide a welcoming environment for all our guests. While we cannot control external factors, we appreciate your understanding and are glad you found our staff friendly and helpful during your stay.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it’s a great hotel, limited amenities. Restaurant next door is amazing!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Amber,We're glad to hear you found value in our hotel during your stay. It's wonderful that you enjoyed the neighboring restaurant. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

4/10 Poor

Maria

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Front desk guy was very helpful. Breakfast was ok except there isn’t a person refilling the food. My kids wanted more sausage, we ate bananas what was there and that was all. Room wise, the bathroom was so dirty last person that had the room shave there were hairs all over floor sink and shower.. beds were fine but if you have little kids on a play pen, or anything you use to put them to sleep, the room was very small.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Maria, We appreciate your feedback regarding the helpful front desk staff. We have duly noted your comments about breakfast and the room cleanliness for our improvement. Your observations will be shared with the team for better service. If you have further concerns, please don't hesitate to reach out to our management team.

10/10 Excellent

Mike

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello Mike,We are delighted to hear that you thoroughly enjoyed your stay with us! Your comfort and satisfaction are our top priorities, and we are thrilled that we could meet your expectations. We look forward to welcoming you back for another fantastic experience.

8/10 Good

Michiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before my stay, I had read horrible reviews and I had no expectations for the hotel. However, the place looked nice and clean, towels, and sheets were clean. Obviously the cleaning was done regularly and thoroughly. I stayed on the 3rd floor and it was fairly quiet, but I occasionally heard loud noise from the neighbors. Thin walls. Breakfast wasn't bad at all. I stayed for 2 nights and I was comfortable. It IS safe.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Michiko, We appreciate your feedback on your recent stay with us. We are glad to hear that you found our hotel clean and comfortable, and that you enjoyed the breakfast. We apologize for any inconvenience caused by noise from neighboring rooms. Our team works hard to provide a safe environment for all our guests. We hope to welcome you back in the future.

2/10 Terrible

Johnnie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Hot water took forever to get hot, called desk and she said had to run for awhile cuz something was broke. Only had one light in room, rest wouldn’t work, and neither would the plug ins.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Johnnie, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues you mentioned with our maintenance team. Our goal is to ensure a comfortable experience for all our guests and we thank you for bringing these matters to our attention.

8/10 Good

Sammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe…you could tell pride taken with care of property
Stayed 2 nights in Mar 2024
Response from Manager on Apr 1, 2024
Hello Sammy,We appreciate your acknowledgment of the attention to detail in our property. Your feedback is important to us and will be shared with our team for future improvements. Thank you for choosing to stay with us.

10/10 Excellent

cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello cecil,We are delighted to hear that you enjoyed your stay with us. Your positive feedback is much appreciated; we hope to welcome you again in the future.

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and in good condition. Window seat is wide enough for a small kid to sleep on. Great breakfast with lots of options including biscuits and gravy!
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Kristina,We are excited to hear that you found our hotel clean and well-maintained. It's wonderful to know that you enjoyed the breakfast options, especially the biscuits and gravy. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

Chace

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Tv didnt have the proper remote needed to navigate the interface, had to get a guy to bring in a special smart tv remote just to change the input so I could use my xbox. Wifi didnt even work anyways. Also, they didnt leave the remote...also no microwave or fridge in the room? And no waffles either? Get a wafflemaker. 2 stars
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Hello Chace, Thank you for sharing your feedback with us. We appreciate you bringing these aspects to our attention, please note that we are continuously looking for ways to enhance our guests' experience. For any future concerns or requests, feel free to reach out to our management team directly.

4/10 Poor

Jed

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely small making it hard to be comfortable. The window tracks were full of dirt and mold - very disgusting. There was almost no water pressure and I didn’t have hot water. Considering the fact that the room cost nearly $100, it was definitely not worth it. Do yourselves a favor and spend $30 more and get a decent place to stay.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Jed, Thank you for sharing your feedback with us. We apologize if the size of the room did not meet your expectations. We appreciate you bringing the issue with the window tracks to our attention, as we strive to maintain a clean environment for our guests. We apologize for any inconvenience caused by the water pressure and hot water. We value your input and will review this with our team for improvement. We hope you will give us another chance to provide you with a better experience in the future.

4/10 Poor

Trixie

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Hello Trixie, We're sorry to hear that you didn't have the best experience during your stay. We encourage you to reach out to our hotel directly so we can address any specific issues you encountered. We strive to provide excellent service to all our guests and would appreciate the opportunity to make things right.

2/10 Terrible

Alberto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bad experience overall, front desk lady, property renovation, noises very small rooms, very hard to get in the parking, do not recommend.
Response from Manager on Feb 1, 2024
Hello Alberto, We're sorry to hear that your experience at our hotel was not up to your expectations. We appreciate your feedback regarding the front desk staff, property renovations, noise, small rooms, and parking. We constantly strive to improve our services and will take your comments into consideration. Thank you for bringing these matters to our attention.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
It was great loved the breakfast
Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Hello Adrian,Thank you for your feedback! We're delighted to hear that you enjoyed our breakfast during your stay. We take pride in providing a delightful dining experience for our guests. We look forward to welcoming you back in the future for another enjoyable stay.

2/10 Terrible

Collin

Disliked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Collin,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and apologize for any inconvenience you may have experienced. Our team is always working to provide the best possible experience for our guests. We value your input and will take your comments into consideration for future improvements. If you have any further concerns, please reach out to our management team directly.

4/10 Poor

Yamileth

Stayed 2 nights in Nov 2023
Response from Manager on Jan 13, 2024
Hello Yamileth, We're sorry to hear that your stay with us was not up to your expectations. We value your feedback and would greatly appreciate it if you could contact our hotel directly to provide more details about your experience, so that we can address any issues you may have encountered. We strive to provide excellent service to all our guests and apologize for any inconvenience caused.

4/10 Poor

brittany

Stayed 1 night in Nov 2023
Response from Manager on Jan 13, 2024
Hello brittany, We apologize for any inconvenience you may have experienced during your stay with us. We appreciate your feedback and encourage you to reach out to us directly to provide more detailed information about your experience so that we can address any concerns you may have had. We strive to provide exceptional service to all of our guests and would like the opportunity to make it right. We hope to have the chance to welcome you back in the future.

8/10 Good

Darin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Jan 13, 2024
Hello Darin,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a satisfactory experience. Should you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Hyun

Stayed 1 night in Nov 2023
Response from Manager on Jan 13, 2024
Hello Hyun,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT book this hotel is a cesspool of drug abusers , criminals , and has the most inconvenient parking design imaginable. To even call this a hotel is laughable.
Stayed 1 night in Sep 2023
Response from Manager on Jan 13, 2024
Hello Christopher, Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. The safety and comfort of our guests is our top priority, and we take your concerns seriously. We appreciate your input regarding parking design and will take it into consideration for future improvements. Please feel free to contact our management team to discuss this matter further.

8/10 Good

Grant

Stayed 3 nights in Oct 2023
Response from Manager on Jan 13, 2024
Hello Grant,We're thrilled to hear that you had a pleasant stay with us! Your satisfaction is always our top priority. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to welcome you back in the future for another great experience.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Good deal for the money.
Stayed 1 night in Oct 2023
Response from Manager on Jan 13, 2024
Hello Julia,We are delighted to hear that you found our hotel to be a good deal for the money. We pride ourselves on providing excellent value for our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Jan 13, 2024
Dear Guest,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience. If you have any further feedback or suggestions, we encourage you to reach out to us directly so we can continue to improve our services. We hope to welcome you back in the future.

6/10 Okay

kristina

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were great, appears to be under construction/remodel. The area is not so good
Stayed 3 nights in Oct 2023
Response from Manager on Jan 13, 2024
Hello kristina,Thank you for your feedback on our staff, we appreciate your kind words. We apologize for any inconvenience caused by our ongoing construction/remodeling. Our team is working hard to improve our facilities for future guests. While we understand your concerns about the area, we recommend exploring local attractions and dining options nearby. We hope to welcome you back in the future.

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Jan 13, 2024
Hello diane,We're thrilled to hear that you had such a great experience at our hotel! We appreciate your positive rating and hope to welcome you back soon for another fantastic stay. If you have any further suggestions or comments, please do not hesitate to reach out to us directly so that we may address them.

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator was broke down, food was cold, no water available, customer service was non existent!! Pictures, on the internet, are definetely not honest photos!! Such a disappointment.
Stayed 2 nights in Oct 2023
Response from Manager on Jan 13, 2024
Hello Brenda, We apologize for any inconveniences you experienced during your stay. Our team strives to provide a comfortable and enjoyable experience for all guests. Your feedback is valuable to us and will be shared with the appropriate departments for further improvement. Thank you for bringing these issues to our attention.

6/10 Okay

Joseph

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The building is under remodeling and the room are lots smaller then pictured in ad. It is located next to a redown motel and not parking and parking spaces are small. It is overpriced for the size of the room
Stayed 1 night in Oct 2023
Response from Manager on Jan 13, 2024
Hello Joseph,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing remodeling of our building. Regarding the size of the rooms, we always strive to accurately represent them in our advertisements. We apologize if there was any discrepancy in your experience. As for parking, we understand that the availability and size of the parking spaces may have been a challenge for you. Your comments will be forwarded to our management team for their evaluation.

8/10 Good

Deron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Oct 2023
Response from Manager on Jan 13, 2024
Hello Deron,Thank you for your feedback! We're thrilled to hear that our staff provided a friendly experience during your stay. We truly value excellent customer service and will continue to prioritize it for all our guests. We appreciate your kind words and hope to welcome you back again in the future.

8/10 Good

Stephen, Canon City

Traveled with family
Liked: Cleanliness, staff & service
The bathroom has no shelf.
Stayed 1 night in Oct 2023
Response from Manager on Jan 13, 2024
Hello Stephen,We regret to hear that the bathroom did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. If you have any further concerns, kindly reach out to our management team directly.

4/10 Poor

Colton

Stayed 2 nights in Oct 2023
Response from Manager on Jan 13, 2024
Hello Colton, We appreciate you choosing our hotel for your stay and taking the time to leave a rating. We would love to hear more about your experience so we can address any concerns you may have. Please reach out to us directly so we can ensure a better stay for you in the future.

8/10 Good

Wesley

Traveled with partner
Liked: Cleanliness, staff & service
Had very little parking and the motel next to it had people hanging out in the parking lot at all hours of the day and night. Just didn’t feel safe especially at night
Stayed 1 night in Oct 2023
Response from Manager on Jan 13, 2024
Hello Wesley,Thank you for bringing this to our attention. We apologize for any discomfort you may have experienced during your stay. The safety and security of our guests is our top priority, and we will continue working to address any concerns. Please feel free to contact our management team directly to further discuss your experience.

6/10 Okay

Lane

Liked: Cleanliness, staff & service, room comfort
I was in 221and the people in the room above me was very loud and noise
Stayed 3 nights in Oct 2023
Response from Manager on Jan 13, 2024
Hello Lane,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise from the room above you. We value your feedback and will use it to improve our guest experience. We encourage guests to reach out to our management team directly for any concerns during their stay.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Manager on Jan 13, 2024
Hello Thomas,Thank you for staying with us! We appreciate your feedback and are delighted to hear that you had a positive experience. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and accommodating
Very accommodating and allowed us an early check in.
Stayed 1 night in Oct 2023
Response from Manager on Jan 13, 2024
Hello Heather,Thank you for your positive feedback regarding our early check-in policy. We aim to provide our guests with the utmost convenience during their stay with us. We appreciate your recognition of our accommodation. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Hannah

Stayed 1 night in Sep 2023
Response from Manager on Jan 13, 2024
Hello Hannah, We're sorry to hear that your experience at our hotel was not up to your expectations. We encourage you to please reach out to our hotel directly so that we can address any concerns or issues you may have encountered. We value your feedback and would like the opportunity to make it right.

8/10 Good

Scott

Clean and respectable. Next door to a run down motel but didn't have problems.
Stayed 1 night in Sep 2023
Response from Manager on Jan 13, 2024
Hello Scott,Thank you for sharing your experience with us. We appreciate your feedback on our hotel's cleanliness and overall atmosphere. While we strive to provide a positive stay, it's unfortunate to hear about the neighboring motel. We apologize for any inconvenience this may have caused but are glad it did not impact your stay with us. We hope you choose us again for your future travels.

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome staff
Clean and awesome staff
Stayed 5 nights in Sep 2023
Response from Manager on Jan 13, 2024
Hello russell,Thank you for your kind words about our hotel's cleanliness and our amazing staff. We place a high priority on maintaining a clean and comfortable environment for our guests, and it's wonderful to hear that we met your expectations. Our staff takes pride in providing excellent service, and we are glad that they made your stay enjoyable. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Jan 13, 2024
Hello Sherry, We apologize for any inconvenience you may have experienced during your stay. We strive to provide excellent service to all our guests, and we regret that we fell short in meeting your expectations. Please reach out to our hotel directly so that we may address any concerns you may have and work towards a resolution.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
The property authorized my card for 2 rooms but gave away one of the rooms to someone else. I had a $375ish hold on my card, only one room at this hotel so we had to locate another hotel with 2 rooms last minute with limited funds.
Stayed 1 night in Sep 2023
Response from Manager on Jan 13, 2024
Hello Angela, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the mix-up with your room reservation. We understand the frustration it must have caused. We recommend reaching out to our management team directly to discuss this matter further and address any concerns you may have. We appreciate your feedback and will use it to improve our services in the future.

2/10 Terrible

Charles

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This place looks like one of the seedy hotels you see in scary movies. I didnt want to park my vehicle near the property let alone check in. I definitely see why it reads NO REFUNDS! Once you see the place its an immediate uturn to a real hotel. Please take this pla e off of your list of habitable places!
Stayed 1 night in Sep 2023
Response from Manager on Jan 13, 2024
Hello Charles, Thank you for sharing your feedback with us. We apologize if our hotel did not meet your expectations. We strive to provide a comfortable and pleasant stay for all our guests. We take your concerns seriously and will share them with our management team for further improvement. We value your opinion and appreciate your time in letting us know.

8/10 Good

Mark

Stayed 1 night in Sep 2023
Response from Manager on Jan 13, 2024
Hello Mark, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

Brooke

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was overall pretty clean, barely any hot water, they were renovating and it was a complete mess when we got there. Parking was not the best
Stayed 1 night in Sep 2023
Response from Manager on Jan 13, 2024
Hello Brooke, Thank you for taking the time to share your feedback with us. We are glad to hear that you found the overall cleanliness of your room satisfactory. We apologize for any inconvenience caused by the limited hot water availability and ongoing renovations during your stay. We appreciate your understanding as we strive to improve our facilities. Regarding parking, we apologize for any inconvenience caused and will take your feedback into account for future improvements.