Breakfast, lunch, dinner served; Italian cuisine
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Reviews of Relais San Lorenzo

5 out of 5
Relais San Lorenzo
Piazza Lorenzo Mascheroni, 9, Bergamo, Lombardy

Reviews

9.8

Exceptional

Rating 10 - Excellent. 166 out of 179 reviews" "
Rating 8 - Good. 10 out of 179 reviews" "
Rating 6 - Okay. 3 out of 179 reviews" "
Rating 4 - Poor. 0 out of 179 reviews" "
Rating 2 - Terrible. 0 out of 179 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good experience...
Really pleased about the overall experience. Really exceptional service and incredible breakfast. Room was good, but not exceptional. Great Milton Brown toiletries. Fantastic location!
Stayed 2 nights in Dec 2019

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location; Service excellent. Beds a bit hard!
Stayed 2 nights in Nov 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, fantastic facilities, extremely comfortable. All members of staff were friendly, attentive and most helpful.
Stayed 4 nights in Oct 2019

8/10 Good

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Beds too hard Not enought toiletries
Stayed 1 night in Oct 2019

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Modern Hotel
Staff were excellent, the room though was disappointing for us, in our view it was badly designed, it looked excellent but not at all practical It would have been good to have been informed that the main restaurant was closed, but there were excellent ones close by. Good location
Stayed 5 nights in Oct 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Dave, 1000 islands canada

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic The staff are amazing Left my phone on lobby table and they tracked me down before I knew I had lost it
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building, location and staff. Real gem in the heart of the Citta Alta.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, wonderful rooms and excellent breakfast.
Stayed 2 nights in Aug 2019

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
The Relais San Lorenzo is situated in a perfect location, with the ability to walk out the door and into history. Even the restaurant is integrated into Roman Ruins. The hotel itself is fabulous - clean, modern, comfortable, and with a great breakfast!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very modern and very cool. the restaurant set inside ruins was incredible. bergamot is a beautiful city
Stayed 1 night in Aug 2019

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Bergamo
The hotel was just perfect, beautiful, clean, great service and perfect location. There is not better place in Bergamo than Relais San Lorenzo
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Philip B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay at Relais San Lorenzo
The entire staff was friendly and always very helpful. We had stopped for lunch before staying there on the way to another destination in Italy just to see the accommodations and they couldn’t have been nicer! Our room was wonderful, the spa delightful and dinner was amazing. It’s location couldn’t be better right at the end of the old Town. It was our last night in Italy with a plane out of Milan at 1:15 and it was simple leaving at 9 after a great breakfast in their unique cavern restaurant. We’d stay there again unquestionably.
Stayed 1 night in Jun 2019

10/10 Excellent

Staci, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My spouse and I are not your "typical" couple. However, EVERY staff member made us feel welcomed and they were very attentive and loving. This location is a little hidden but that's what we were looking for because we like small and quaint. It is very clean and dust free. The room we got was close to the elevator so it was very noisy and became a bit aggravating. That wanted to change our room but we just didn't want to pack all our things and move. That was a plus for us. I was celebrating my birthday and Dana an Paslo (owner) made a special connotation in celebration for me. She was very personable and invited us back, The conversation did not seem forced like she was trying to appease us because we were patrons. It felt like a genuine care for our return. There is breakfast included and it is very filling. There is a selection of fruit, breads, cheeses and meats. Also there is a menu that you can order eggs any way you like, bacon and sausage. These are included. They also have other items for a small fee. However, it is very filling and satisfying and I don't think you would have to purchase additional. A couple of days we had tours that began before breakfast started but we still was offered a "box" breakfast that was delivered to our room prior to departure. The "box" was actually a hefty bag that had more than enough in it to keep you full for several hours. It pretty much had everything. If we are ever back in Bergamo, we definitely will stay here.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place in the Center of Citta Alta.
Wonderful, modern hotel. The drive to the center of town is difficult but we should have come in another way avoiding all the pedestrians. We checked in and the room was normal-small in size with a view of the inside courtyard. I asked for a larger room so they moved us to a junior suite with a great view and about 90 Euros more per night. We accepted as it was the end of a long trip for us and needed to unwind and pamper ourselves. The service in the retaurant and bar is excellent. Everyone was so helpful.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star, hotel will knock your socks off . Perfect in style, amazing staff and the breakfast is better than good.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Evyatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in upper town, good service Get instruction how to reach by car as it is complicated. Good breakfast
Stayed 1 night in Jan 2019

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Greatly enjoyed my time at this property. I was given an upgraded room which had a balcony overlooking the Court yard. The room was top notch with great amenities. The shower was and bathroom was clean, well organized and very high quality. The bar was small, but has a good cocktail selection. Breakfast in the morning was really good with lots of options and fresh fruits, cheeses and meats. The area around the hotel is quite nice with historical buildings and easy access to the city center. The location is a little tricky, but the hotel emailed me instructions prior to arriving. It's. It easy to locate as you need to try through some old historic streets and some of them are restricted access...which I'm still confused by. I would highly recommend the hotel, but hire a driver to bring you there
Stayed 1 night in Jan 2019
Response from Gianluigi on Feb 11, 2019
Thank you very much for being such a valued guest at Relais San Lorenzo and we really hope to welcome you back to our hotel very soon. Yours sincerely, Gianluigi Galeota Front office manager Relais San Lorenzo

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bregamo is a ‘must see’ place in Northern Italy. An incredibly rich history, great hotel accommodations and the food.......out of this world. The Relais San Lorenzo couldn’t have been better. Clean, comfortable, friendly and attentive staff. Don’t forget to check out the restaurant. It’s quite a surprise!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always look forward to staying here
Everything about my stay here was great. I had a nice view and it was a great time to be in Bergamo with the holiday market. I've stayed here multiple times previously and have always had a solid experience. The service is top-notch and everyone's super friendly. Would definitely recommend for a short or longer stay in this beautiful city.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service!
Beautiful hotel very well maintained with great care and attention.
Stayed 3 nights in Dec 2018

10/10 Excellent

Barbara, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in perfect location! It was a wonderful way to be reintroduced to Italy. Wanted to stay longer.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend more time next time absorbing inside and outside
Stayed 1 night in Oct 2018

10/10 Excellent

BradL, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the Upper City close to restaurants and sites. Beautiful and well appointed rooms and overall Architecture. Helpful and attentive staff
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful choice - look no further!
Wonderful hotel - consistently fantastic from service through to amenities. Such a splendid time was had, we are returning guests and it's our home away from home. Wouldn't hesitate recommending to family and friends (as we have time and time again)!
Stayed 1 night in Aug 2018

10/10 Excellent

David, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with modern rooms. Excelente restaurante.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Yani, México City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in the lovely and beautiful upper part of the city. Very friendly and professional personnel. I highly recommend it.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located
Almost a perfect experience . You should take at least two days and relax in this beautiful town and hotel
Stayed 1 night in Jul 2018

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Ian , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality in the old town
Having breakfast surrounded by Roman excavations was a first. Great hotel in a handy location.
Stayed 1 night in Mar 2018

10/10 Excellent

Seta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in heart of Bergamo Citta Alta
Amazing room, courteous and helpful staff, made to-go breakfast boxes for us as we left before breakfast opened!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is wonderful! Unique design integrating historic ruins is really special and the staff are superb!
Stayed 3 nights in Dec 2017
Response from Mauro Valagussa - Front Desk Agent on Jan 9, 2018
Dear Guest, we are more than pleased that you enjoyed you stay in our Relais. Our efforts are oriented to assure the best experience to our Guest. We are waiting for the pleasure to welcome you again to Relais San Lorenzo. Best Regards.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel, the breakfast was amazing! Christmas Dinner was fabulous in the restaurant. Cocktails in the bar were delicious. The only negative comment I have is the size of the bathroom in our room was too ny for a two person room - no double sink and no place to hang towels and bathrobes. Slightly impractical.
Stayed 2 nights in Dec 2017

10/10 Excellent

alex, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in town
Very good hotel I would say outstanding Stuff very good,rooms are very convenient Clouse to every interesting location in the old city center Very easy parking. Pillows you can choose any that you like Button like I did not find anything bad to say on this place and have only good memories
Stayed 1 night in Nov 2017
Response from Mauro Valagussa - Front Desk Agent on Jan 9, 2018
Dear Guest, First of all we would like to thank you for your review. We are more than pleased to know that you enjoyed you stay in our Relais. Our efforts are oriented to assure the best experience to our Guest. We are waiting for the pleasure to welcome you again to Relais San Lorenzo. Best Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, restful, and totally relaxing.
Fantastic, from entrance to exit. The staff were welcoming and helpful, the Hotel was clean, modern and beautifully styled around the Roman ruins.
Stayed 3 nights in Jul 2017
Response from Gianluigi Galeota on Jul 22, 2017
Dear Guest, thank you very much indeed for your kind appreciation and for choosing our Relais San Lorenzo for your recent stay in Bergamo. We hope to have you again as our guest in the near future. Best regards, Gianluigi Galeota Front office manager Relais San Lorenzo

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

jim, bakewell UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel of a hotel in Bergamo old town
We picked this hotel as the first night of my wife's surprise 50 birthday holiday . Before we arrived I booked some spa treatments for my wife and hotel were so helpful in making the stay special. The busy old town is only 100 meters away but it's so quiet and peaceful in the hotel. The restaurant surrounding is stunning and the food is excellent. Lastly and very importantly the staff were friendly ,very helpful and respectful they made the stay perfect so a special thank you to the staff . The hotel was that good we have booked for our last night of our holiday there.

10/10 Excellent

Jaki, West Lothian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing,peaceful excellent.
Hotel was ideally situated on the edge of the old town.Easy access to explore all the sites. Very friendly staff who remembered and greeted us with our names when returning to the hotel lovely touch. Easy access to the lower area of Bergamo via bus or funicular.There are two funiculars the other takes a route up to a higher vantage point. Toured a bit of the area to lake Iseo etc.which was gorgeous helped by front desk who suggested this would be an area to explore.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Touch of the modern in an old historic town
Staff always helpful. Very clean, new & modern.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Excellent in all respects