Birchwood Vacations from $332

All.,

Great location. All the staff was extremely helpful and friendly. Ate dinner in restaurant and it was delicious. Room was comfortable, spacious and clean. Would stay there again.

We stayed at this hotel coming and going on a family road trip. It was so-so. The beds were comfortable, and the rooms were clean, but both rooms had issues with broken facilities that made the stay less desirable, like the pull-out sofa and toilet paper dispenser. The hallway noise was very loud from doors opening and closing, and it didn't sound like our neighbors were being rude -- just that the rooms are not well soundproofed. It did affect our ability to sleep through the night. The staff who checked us in were nice. So, it was kind of a hit or miss set of stays for us.

Great job!

The Lodge is driveway is on a very dangerous curve of a highway where cars are speeding by downhill. Entering the parking for the suites was dangerous especially during daytime hours. I received several messages from the property managers, changing the room assignment which was confusing. And with that came several different messages on how to access the room via the security panel; one correct one is all that's needed. The management company for this property was unorganized, unprofessional and not responsive as well, even though their multiple electronic messages states to contact them for help as they are a 'full service' company. Even when I called during their operating hours, I was sent to voicemail, no one called me about my concern but they sent an email message instead. I requested them to call me since I was on vacation and not checking my emails but they ignored my request. I was able to cope with the 'Lookout for your life driveway" situation but would not go back due to the property managers handling this property.