Pillowtop beds, desk, blackout drapes, soundproofing
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Reviews of Holiday Inn Express Hotel & Suites Christiansburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Christiansburg, an IHG Hotel
2725 Roanoke St, Christiansburg, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

RON

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Romaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Elaine J.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property had an exceptionally large and bright breakfast area!
Stayed 1 night in Apr 2024

10/10 Excellent

Daimon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony, St. James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fitness center was in good condition with adequate equipment.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Apr 2024

10/10 Excellent

Daimon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice, including staff
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Within 1 mile of some decent restaurants. Hope to stay again in the fall after football games. Clean rooms and nice staff. LGH
Stayed 1 night in Apr 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a stopover on our drive from Florida to New Jersey. It satisfied all our requirements- the hotel was on the older side, but very clean. The staff was friendly and helpful. The bed was very comfortable and the pillows were high quality and comfortable. Free breakfast was nice, and having gluten free bread and pastries was unexpected but a very welcome option. We would stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Pamela

Business traveler
Liked: Cleanliness, staff & service
The property was very clean and staff was great. Breakfast was good and areas was clean. My only complaint would be that my room window (on the first floor) only had sheer curtains. I didn’t dare turn a light on in the room or anyone could have seen in.
Stayed 1 night in Apr 2024

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient from the highway and the price was within our budget.
Stayed 1 night in Apr 2024

10/10 Excellent

Carl

Stayed 1 night in Feb 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice no complaints
Stayed 1 night in Feb 2024
Response from May Silva on Feb 23, 2024
Dear William,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHRISTIANSBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites Christiansburg, VA.Sincerely,Mayra SilvaGeneral Manager

10/10 Excellent

Raymond

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay in Christiansburg, VA. We have stayed at 2 other hotels in the same location and the Holiday Inn Express and Suites is the BEST!!
Stayed 2 nights in Feb 2024
Response from May on Feb 12, 2024
Dear Richard Blunden,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHRISTIANSBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Christiansburg.Sincerely,Mayra SilvaGeneral Manager

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from May Silva on Mar 12, 2024
Dear Laurie,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHRISTIANSBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Mayra SilvaGeneral Manager

10/10 Excellent

RON, LIVERPOOL

Stayed 1 night in Jan 2024
Response from May on Jan 8, 2024
Dear RON,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHRISTIANSBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Mayra SilvaProperty Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Service wonderful, condition poor.
Service was great. Front desk, buffet attendants were so very nice and helpful. Complaint stems from the overall condition of the hotel. Seemed clean enough, but very rough on condition. In our room, the ceiling had something on it that looked dirty and water stains also. Many places overall that needed worked on. That said, I could stay there again if needed. But not on the level I am used to from Holiday Inn.
Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Debby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and professional. Our room was clean and comfortable. We will definitely stay there again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tracie

Stayed 1 night in Nov 2023

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Serge

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kathleen, Danville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property could use some slight updating like shower bars and carpeting. The breakfast was good and the staff friendly.
Stayed 1 night in Nov 2023

6/10 Okay

Melisa

Business traveler, Traveled with family
Disliked: Staff & service
The staff at the front desk were not very inviting.
Stayed 1 night in Nov 2023

10/10 Excellent

gene

Stayed 1 night in Nov 2023

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and nice staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place
Stayed 1 night in Nov 2023

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We arrived in the dark and the lighting in the back parking lot was not sufficient. The heater/air conditioning unit was so loud we chose to sleep without the air on.
Stayed 1 night in Oct 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Vonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & clean the staff friendly and helpful. The breakfast was great too! Would recommend
Stayed 2 nights in Oct 2023

10/10 Excellent

Deborah, ARLINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shyama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 1 night in Oct 2023

10/10 Excellent

Marcia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In addition to efficient check-in & checkout, the room & bathroom were clean and very spacious. Unfortunately, we did not experience their breakfast but it looks rather expansive.
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Stayed 1 night in Oct 2023

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and friendly
Stayed 1 night in Oct 2023

6/10 Okay

Bryan

Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean hotel. We have usually had good experiences with Holiday Inn Express.
Stayed 1 night in Oct 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

tom

Stayed 1 night in Oct 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location yet near Highway when ready to travel.
Stayed 1 night in Sep 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Job!
Room was very clean and staff was polite and helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2023

6/10 Okay

Erica

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Stayed 1 night in Sep 2023

8/10 Good

Dustin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location and property. The continental breakfast had a nice variety. The toilet in our room wouldn’t flush though.
Stayed 1 night in Sep 2023

10/10 Excellent

MARCUS

Stayed 1 night in Sep 2023

2/10 Terrible

Aubrey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude, unprofessional staff
I arrived driving a 45 foot RV. They said that I could not park there due to construction. They had not ever worked out an alternate location with parking lots near them. The parking was very limited to begin with even with the lot being empty. They arranged for me to get a room at a sister hotel a block a way. When I requested that one of the female staff to follow me to show her where I thought I could park. (The manager was not present on the property.) she stated that I was ordered to leave the property. When I asked her again to follow me to see if there was a place, she said she was calling the police. then she walked away toward the hotel lobby talking to me but I could not hear her. (This female was short to medium height, long black hair and in her 30's,) I went to the front desk to talk to another lady who explained how she had already confirmed a reservation for me and how to get a refund from hotels.com (excellent) P.S. I had stayed at this property in June with the same construction issue but was able to park the RV on the property with no problem. A young staff member in his 20s was standing by this entire time. And I walked off he stated that I wasn't at this property during construction. I believe I was there the night of June 16th.
Stayed 1 night in Sep 2023