All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room smelled the minute we walked in to it and the neighbouring room was very noisy until late at night. The carpet was filthy and the bathroom was tiny.
Jamie and Laura
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Jamie and Laura,Thank you for taking the time to complete our survey. Im sorry you experienced these issues. They will be addressed immediately Thanks
We attended graduatiion at Indiana University and was greeted with a gift bag including a welcome letter to the graduation. Very thoughtful and of course a bottle of water is always appreciated. Staff was very friendly and helpful.
Joan
Stayed 2 nights in May 2024
Response from Management on May 8, 2024
Joan,Thank you for taking the time to complete our survey. We are glad to hear that you appreciated our small token of appreciation.Thank you for staying with us
I was charged a $150 “incidental fee” because there was mascara on the pillow case and some extra trash that wouldn’t fit in the trash can. The smug black long fingernails guy at the front desk seemed to enjoy telling me that and that they have labeled me as “DNR” do not rent. My advice: steer clear of this hotel.
Lesley
Stayed 1 night in Apr 2024
Response from Management on Apr 29, 2024
Dear Lesley,We do have a minimum of a 200 fee (which is mentioned on the registration form. A set of examples are listed on why the fee would be charged as well. We also have a set of house rules that must be followed. Depending on the issue we will put a guest on the DNR list especially if it concerns the safety of our guests and staff.
Dear Lesley,Thank you for taking the time to responding to our survey. Your opinion is greatly appreciated.
6/10 Okay
Stephanie
Traveled with family
Apr 24, 2024
we had a fast stay it was convenient
Stephanie
Stayed 1 night in Apr 2024
Response from Management on Apr 24, 2024
Stephanie,Thank you for taking the time to complete our survey. Your opinion is appreciatedThanks
4/10 Poor
Tim
Apr 22, 2024
Disliked: Staff & service
No notice that the road conduction is all but block the dr and no turn around to go into town also the clerk was less than personable never had that before here
Tim
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Dear Tim,Thank you for taking the time to respond to our survey. Your opinion is greatly appreciated. We apologize for the road. Unfortunately it is something that we can not control. We do have maps at the front desk that show routes in and out of the property for our guest. We also apologize for the staff member and assure you that proper steps will be taken in retraining them of proper guest ettiquette.
Dear Victoria,Thank you taking the time to respond to our survey.
4/10 Poor
Deborah
Apr 16, 2024
Deborah
Stayed 1 night in Apr 2024
Response from Management on May 6, 2024
Dear Deborah,Thank you for taking the time to respond to our survey.
10/10 Excellent
Aaron
Traveled with partner
Apr 13, 2024
Liked: Staff & service
Room needed attention to details for paint, cleaner grout and tile work, cracked tiles, dusty corners, drywall etc. USB cord chargers are not installed here. Hot tub down.
Aaron
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Aaron,Thank you for taking the time to complete our survey. I apologize for the issues during your stay. They will be addressed and fixed immediately.Thanks
4/10 Poor
Stephen
Traveled with family
Apr 12, 2024
Disliked: Amenities
Mattresses were hard as a rock- breakfast needs an upgrade- hardly anything there to eat. Went elsewhere.
Stephen
Stayed 1 night in Apr 2024
Response from Management on Apr 13, 2024
Stephen, Thank You for taking the time to complete our survey. We apologize for the issues you had. Thanks
Property was clean. People at the facility were friendly. Would stay there again.
Bruce
Stayed 5 nights in Feb 2024
Response from Management on Mar 5, 2024
Bruce,Thanks for taking the time to complete our survey. Your opinion is greatly valued.Thanks
8/10 Good
Joshua
Traveled with group, Business traveler
Mar 4, 2024
Liked: Staff & service
The property was very clean, and it was sort of quiet. The hotel had a rooms that were great in size, but I did not like how thin the walls were. The area is not the best location but is very convenient to get to Indiana University. There may be a few sketchy people but overall, it was a descent stay and experience.
Joshua
Stayed 2 nights in Mar 2024
Response from Management on Mar 5, 2024
Joshua,Thank you for taking the time to complete our survey. Your opinion is greatly valued. Thanks
8/10 Good
Sudev
Business traveler, Traveled with family
Mar 4, 2024
Property location is good, very near IU. Staff is very helpful.
Sudev
Stayed 2 nights in Mar 2024
Response from Management on Mar 5, 2024
Sudev,Thank you for taking the time to complete our survey. Your opinion is greatly appreciated.Thanks
8/10 Good
Scott, Bloomington
Feb 28, 2024
Liked: Cleanliness, staff & service
Like the people working there. Very friendly and helpful
Scott
Stayed 3 nights in Feb 2024
Response from Management on Feb 29, 2024
Scott,Thank you for taking the time to respond to our survey. Your opinion is greatly appreciated
The stay here was really nice. The person that checked us in, Holla, was super friendly and helpful!
My only complaint was that i was really looking forward to the hot tub which is why i booked there and it was out of service.
nicole
Stayed 2 nights in Feb 2024
Response from Management on Feb 19, 2024
Dear Nicole,Thank you for taking the time to respond to our survey. Your opinion is greatly appreciated. Please accept our apologies for the hot tub. Rest assured we will try to get it up and running asap.
The room smelled of rotten tomatoes. Pipes were hammering in the wall next to the bed all night. Loose tiles on the bathroom floor. Human hair in the towels. I found some kind of tomato residue on the bathroom counter in the morning, which tells me it was never cleaned. And to top it all off, the shower wouldn't get hot.
William P
Stayed 1 night in Feb 2024
Response from Management on Feb 18, 2024
William,Thanks for taking the time to complete our survey. I am sorry for the issues you have experienced. These will be addressed immediately
10/10 Excellent
Jamie
Feb 4, 2024
Jamie
Stayed 1 night in Feb 2024
Response from Management on Mar 20, 2024
Jamie,Thank you for taking the time to complete our survey. Your opinion is greatly appreciated. Thanks
We stay often in this hotel when we are in town visiting family. The hotel is always clean and rooms are comfortable. Would highly recommend
Kristina
Stayed 2 nights in Dec 2023
Response from Management on Jan 8, 2024
Kristina,Thank you for kind words and taking the time to complete our survey. We cant wait to host you on your next visit! Thank You
8/10 Good
Jaddy
Business traveler
Jan 1, 2024
Liked: Cleanliness, staff & service, room comfort
Jaddy
Stayed 2 nights in Dec 2023
Response from Management on Jan 8, 2024
Jaddy,Thanks for taking the time to complete our survey. Your opinion is greatly appreciated.Thank you
6/10 Okay
ReAnna
Traveled with partner
Jan 1, 2024
Liked: Cleanliness, staff & service
I booked our stay here because it had a pool and hot tub. The hot tub was roped off because it was being painted and the thermostat was broken. The poo was open but it had a lot of “crud” floating in it. The bed was uncomfortable and the pillows were very flat. Otherwise the room was clean.
ReAnna
Stayed 1 night in Dec 2023
Response from Management on Jan 8, 2024
ReAnna,Im sorry your stay wasnt adequate. These issues have been addressed with our maintenance staff.Thanks for taking the time to complete our survey.
10/10 Excellent
Joseph
Dec 26, 2023
Liked: Cleanliness, staff & service
N/a
Joseph
Stayed 3 nights in Dec 2023
Response from Management on Jan 2, 2024
Joseph, Thank you for taking the time to complete our survey. Your opinion is appreciated
Sheets were dirty Room very dusty Tv not plugged in correctly Clock had the wrong time.
Chad
Stayed 1 night in Oct 2023
Response from Management on Oct 31, 2023
Dear Chad,Thank you for taking the time to respond to our survey. Rest assured we have fixed the issues you reported and hope to better serve you in the future.
Hotel was clean and was a good value for the price.
Only downfall was the roach on the wall in the morning.
Wayne
Stayed 1 night in Oct 2023
Response from Management on Oct 31, 2023
Dear Wayne,Thank you for taking the time to respond to our survey. Your opinion is greatly appreciated. Rest assured we have started our scheduled winter debugging and hope to resolve the issue immediattely.
Dear Valued Guest,Thank you for taking the time to respond to our survey. Your opinion is greatly appreciated.
2/10 Terrible
Everett
Oct 21, 2023
Disliked: Amenities
Room smelled
Bathroom not clean- hair everywhere
Bedding has stains
Goo on the lampshade
Stains on the walls
Everett
Stayed 1 night in Oct 2023
Response from Management on Oct 22, 2023
Dear Everett,Thank you for taking the time to respond to our survey. Rest assured, we are in the process of fixing the issues you experienced and hope to better serve you in the future.
Terrible. Low-end hotel. Non-smoking rooms all smelled like smoke. Common areas were not clean. Overcharged by hundreds because it is homecoming weekend. Rates were 1/2 what I paid when we checked in and neither hotel nor Expedia would honor lower rate. Would not recommend staying here.
Jennifer
Stayed 1 night in Oct 2023
Response from Management on Oct 21, 2023
Jennifer,Thank you for taking the time to complete our survey.
4/10 Poor
Dana
Oct 20, 2023
Dana
Stayed 2 nights in Oct 2023
Response from Management on Oct 21, 2023
Dana,Thank you for taking the time to complete our survey
The first room we were given had dead bedbugs on the sheets. The second room we were given reeked of smoke, and it was missing the TV remote and the showerhead. There were no other rooms available so we stuck it out in the second room, but it was awful.
Jim
Stayed 1 night in Oct 2023
Response from Management on Oct 28, 2023
Dear Jim,Thank you for taking the time to respond to our survey.