Property amenity

Reviews of Holiday Inn Express Bloomsburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express Bloomsburg, an IHG Hotel
14 Mitchell Dr, Bloomsburg, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 344 out of 527 reviews" "
Rating 8 - Good. 143 out of 527 reviews" "
Rating 6 - Okay. 23 out of 527 reviews" "
Rating 4 - Poor. 7 out of 527 reviews" "
Rating 2 - Terrible. 10 out of 527 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Every staff member I met, from the front desk to breakfast staff, was lovely. Friendly, helpful, positive, responsive. Exceptional.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was very welcoming
Stayed 1 night in Apr 2024
Response from Donna G. on Apr 9, 2024
Dear Mariana,Thank you for choosing our Holiday Inn Express and for sharing your overall thoughts on your stay. We do appreciate your feedback and hope to see you again.Donna G.General Manager

10/10 Excellent

Sandra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location was perfect for our travels.
Stayed 1 night in Mar 2024
Response from Donna G. on Apr 3, 2024
Dear Sandra,Our staff is happy to hear that you enjoyed your stay with us! Thank you for sharing your opinion of our service. We look forward to your return!Donna G.General Manager

10/10 Excellent

Rosalind

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient hotel.
Response from Donna G. on Feb 9, 2024
Dear Rosalind,Our staff was pleased to hear that you found the property clean and convenient to the area. We appreciate your feedback and happy your stay was a good one!We hope to see you again soon.Donna G.General Manager

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Donna G. on Feb 9, 2024
Dear Carol,Thank you for choosing our Holiday Inn Express in Bloomsburg! It is great to see you enjoyed your stay. We would enjoy a return visit in the future.Donna G.General Manager

8/10 Good

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late. The hotel was accomodating with no issue. Entering the property from the backside is a little off-putting but as you turn to the front of the hotel, it looks much more inviting!
Stayed 1 night in Dec 2023
Response from Donna G. on Dec 11, 2023
Dear Sara,Thank you for sharing your overall opinion of your stay with us. We are glad to time with us. It is our hope that you will be able to return in the near future!Donna G.General Managr

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problems were that the heated pool wasn't warm enough to be comfortable on an autumn day. Cooler in the water than in the pool room!! The parking lot needs an upgrade/patches, but the hotel itself was spotless and in great condition. Beds and linens were clean and comfortable. Heat/air unit worked well. Room was remarkably quiet being right off the elevator and near the lobby. Breakfast was offered during a very brief window and was adequate; my daughter was hoping for waffles but they only have an odd pancake machine which served rubbery pancakes.
Stayed 1 night in Oct 2023
Response from Dg on Oct 23, 2023
Dear Janet,Thank you for sharing your honest opinion of our property and services. We are glad to see you enjoyed your time with us. IHG Holiday Inn Express's do serve pancakes and are not permitted to serve waffles, we are sorry your daughter was disappointed. Our staff should have told you at check in that breakfast is served from 6am until 930am. Hopefully you were able to enjoy it before you departed. Please be assured that I will remind them all to share that information.It is our hope to see you return in the near future!Donna G.General Manager

10/10 Excellent

Jeannine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and welcoming.
Stayed 1 night in Oct 2023
Response from Johnny AGM on Oct 18, 2023
Thank you for your input on your experience with us. We are pleased to hear that we were able to deliver a friendly and welcoming experience during your visit. We look forward to serving you again in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was very friendly and helpful!
Stayed 2 nights in Oct 2023
Response from Johnny AGM on Oct 18, 2023
Thank you for letting us know about your stay. We are happy to hear that we were helpful and friendly! We look forward to serving you again in the future.

8/10 Good

Hayoung

Stayed 1 night in Oct 2023
Response from Donna G. on Oct 12, 2023
Dear Hayoung,Our team appreciates hearing from you! Thank you for the review. We are pleased to know that your stay was a good one.Donna G.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel! Nice indoor pool but was a little cool for a heated pool. Wish it was a little warmer. Also on Sunday extend breakfast hours longer to 10:30. Thanks!
Stayed 1 night in Oct 2023
Response from Johnny AGM on Oct 9, 2023
Thank you for taking the time to like us know how we are doing. We are happy to hear that you enjoyed our property, and we look forward in serving you in the future.

10/10 Excellent

MaryClare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Donna G. on Oct 12, 2023
Dear Mary Clrae,We are happy to hear that you enjoyed your stay! Thank you for submitting a review.Donna

10/10 Excellent

James

Traveled with partner
Liked: Amenities
As usual everything at Holiday Inn Express is on point. Just a nice property.
Stayed 1 night in Sep 2023
Response from Donna G. on Sep 27, 2023
Dear James,We are so happy to hear that you enjoyed your time with us. Our team appreciates you sharing your feedback. It is our hope to see you back soon!Donna G.General Manager

10/10 Excellent

Francis, Pittsburgh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Donna G. on Sep 27, 2023
Dear Francis,Our staff appreciates you taking the time to share your experience at Holiday Inn Express in Bloomsburg, PA.Our entire team is pleased to hear that we were able to meet your expectations and we hope to see return in the near future!Donna GGeneral Manager

8/10 Good

Bryn

Traveled with family
Liked: Property conditions & facilities
Breakfast was not great. Staff, especially night check in were so friendly and nice!
Stayed 2 nights in Sep 2023
Response from Johnny AGM on Sep 26, 2023
We are glad to hear that our staff was able to deliver a friendly experience to you during your stay. We hope to serve you again in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly staff. Fast checkin and checkout.
Stayed 2 nights in Sep 2023
Response from Donna G. on Sep 20, 2023
Dear John,Our team is very happy that you choose our Bloomsburg Holiday Inn Express and that we were able to meet your expectations. Thank you for sharing your honest feedback. We will look forward to your return.Donna G

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious rooms with thoughtful design. Restaurants within sight of hotel. perfect overnight if on long a long road trip.
Stayed 1 night in Sep 2023
Response from Johnny AGM on Sep 12, 2023
Thank you for letting us know how we are doing. We are glad to hear that you had a good experience. We look forward to any future stays in the area.

10/10 Excellent

Marie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Donna G. on Sep 11, 2023
Dear Marie,Thank you for taking the time to share your overall opinion of our property and service. We are happy to see that you enjoyed your stay with us and hope to see you back soon.

10/10 Excellent

Nikolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Donna G. on Sep 11, 2023
Dear Nikolas,Our team is pleased to see that your stay met your expectations. We hope that you will return soon.

6/10 Okay

Hector

Wi-Fi service was not working on my entire stay
Stayed 2 nights in Sep 2023
Response from Donna G. on Sep 11, 2023
Dear Hector,We are sorry that the internet was down during your stay. We would have prevented this if it were possible. Your honest feedback is appreciated, and we do hope that you will find another opportunity to come back.

10/10 Excellent

Robert, Carol Stream

Stayed 1 night in Sep 2023
Response from Johnny AGM on Sep 26, 2023
Thank you for submitting a review we hope to serve you again.

2/10 Terrible

Brendan

Traveled with family
Disliked: Amenities
Internet was down the entire three days we were there. No compensation offered yet offered new guests to cancel without penalty. Property should’ve offered something but offered nothing.
Stayed 2 nights in Sep 2023
Response from Donna G. on Sep 11, 2023
Dear Brendan,Thank you for taking the time to share your opinion of your stay. We do apologize that the internet was down throughout the time of your stay. We unfortunately are at the mercy of other performing the repairs. It is our goal to resolve any issues or inconveniences prior to check in or while our guests are with us. We ae sorry to hear that you were inconvenienced and departed without a resolution. We hope that we will have an opportunity to serve your lodging needs in the future and to exceed your expectations.

8/10 Good

Lisette

Stayed 2 nights in Aug 2023
Response from Johnny AGM on Sep 26, 2023
Thank you for taking the time to leave a review of your stay. We look forward to serving your lodging needs in future stays in the area.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Johnny AGM on Aug 24, 2023
Jacquelyn,Thank you so much for giving your opinion of your stay. I am happy to hear that we have met your expectations. We look forward to more stays in the future.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Donna G. on Aug 22, 2023
Dear Patricia,We appreciate the time you took to fill out a survey. It is great to see that your time with us was good.It is our hope that you will be coming back the next time you are in the area.

10/10 Excellent

Joanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Donna G. on Aug 21, 2023
Dear Joanne,Our team is pleased to hear that you enjoyed your time with us. We do appreciate the feedback and hope to see you again soon.

10/10 Excellent

emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Johnny H. on Aug 20, 2023
Thank you for taking the time to rate your stay with us. We hope to serve you again in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved front desk staff!!
Stayed 2 nights in Aug 2023
Response from Johnny H. on Aug 20, 2023
Thank you for taking the time to let us know how were doing. I am pleased to hear that our front desk staff provided great service to you. We look forward to serving you in the future.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
This place was spotless! I am also very picky. The beds are so comfortable I slept like a baby! The front staff was amazing! Check in and Check out! It was so nice to be treated so well when on vacation. Will stay here again and I travel a lot is this property should be proud of the outstanding service! Didn’t have a chance for breakfast because we were out each day early but I imagine it is top notch like everything else! One last thing , we only stayed two nights and they made up are beds and replaced to towels! Last 8 trips at other hotels that did not happen! Thank you for your hard work!
Stayed 2 nights in Aug 2023
Response from Johnny H. on Aug 20, 2023
Thank you so much. We appreciate the kind words. Our staff strives to deliver the best possible experience to our guests. We look forward to your future lodging needs.

8/10 Good

Hui

Liked: Cleanliness, staff & service
It is good in all
Stayed 1 night in Aug 2023
Response from Donna G. on Aug 17, 2023
Dear Hui,Our team is glad to hear that you had a good stay with us. We will hope to see again!

8/10 Good

Regina, West Babylon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Donna G. on Aug 17, 2023
Dear Regina,Thank you for submitting a survey. We are happy to hear that your stay was a good one. We hope to see you back soon!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Donna G. on Aug 14, 2023
Dear Scott,Thank you so much for the 10 out of 10 score. Our team is elated to know that your time with us met your expectations!We hope we will see you back soon!Donna G.General Manager

10/10 Excellent

Allisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night before, we stayed at a quailty inn and it was awful. Going forward we will go to Holiday Inn when visiting Bloomsburg PA. Holiday Inn felt warm and had a family environment. It was clean and on arrival our room looked and smelt clean. The free breakfast was probably the best I've had at any hotel. My kids LOVED the pool time.
Stayed 1 night in Aug 2023
Response from Donna G. on Aug 14, 2023
Dear Allisa,We are sorry to hear the problem you had with another property. Our team is thrilled to know that you found our property and service to meet your expectations. Thank you for taking the time to share your experience.We will look forward to having you all back soon!Donna G.General Manager

6/10 Okay

cuthbert

Stayed 4 nights in Aug 2023
Response from Donna G. on Aug 14, 2023
Dear cuthbert,Thank you for choosing our Bloomsburg Holiday Inn Express. We appreciate your honest feedback and hope to have further opportunities to serve your lodging needs.Donna G.General Manager

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was above average. The hotel was clean and safe and the employees were friendly and helpful.
Stayed 1 night in Aug 2023
Response from Johnny H. on Aug 9, 2023
Thank you for your comments about your stay. I am glad that you enjoyed breakfast and had a clean and friendly environment. We look forward to having you stay with us in the future.

10/10 Excellent

Morgan

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Perfect for what we needed!
Stayed 1 night in Jul 2023
Response from Johnny AGM on Aug 6, 2023
I am happy to hear that we were able to accommodate your lodging needs. We look forward to future stays in the area.

10/10 Excellent

Ed

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Knoebels for the day and the Holiday Inn Express was kind of on the way home. It was actually a little in the opposite direction but it was worth the overnight stay rather than the two hour drive home at the end of a long hot day.
Stayed 1 night in Jul 2023
Response from Johnny AGM on Aug 1, 2023
Thank you for letting us know about your experience. I am glad that you enjoyed your stay with us. We look forward to any future stays in the area.

10/10 Excellent

PATRYCIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean, and the staff was very friendly!
Stayed 2 nights in Jul 2023
Response from Johnny AGM on Aug 1, 2023
Thank you for letting us know how were doing. Our staff tries to deliver the best possible experience to our guests. Thank you again we hope to serve you again.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Johnny AGM on Aug 1, 2023
Thank you for rating your experience with us. We look forward to accommodating your lodging needs in the future.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay. We stayed here before when we went to Knoebels. Easy to find, a lot of restaurants near by. Free breakfast had more than I expected and was yummy. Only trouble was they ran out of towels so we had to ask the front desk later on. Also the laundry dryer cost $4 and didn’t dry well. Overall though would recommend and definitely will be back!
Stayed 2 nights in Jul 2023
Response from Donna G. on Jul 28, 2023
Dear Laura,We are happy to hear that your stay was a good one. We apologize for any inconvenience with those towels!It is our hope to see you again during your next trip to Knoebels!Donna G.

2/10 Terrible

James

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in on Saturday July 15th, and checked out Tuesday July 18th. After spending all day at Knoebels on Sunday, we returned to see that our room had not been tended to while we were away. Our dirty towels were still on the floor in a pile like I left them, our trash cans were in need of changing, and our beds were not made. When I went to the front desk for clean towels and new trash bags, I was told that housekeeping was short handed that day. Also, my children got the bathroom floor wet while bathing, so I dried the floor up with a towel and to my astonishment the towel was very dirty as a result. Needless to say, we remained in socks for the remainder of our stay. Lastly, when packing up to leave Tuesday morning I noticed black mold on the bathroom ceiling. This might explain why my family was congested and coughing during our stay. I'm sure I do not need to explain the health hazards associated with exposure to mold. This is definitely not the experience I'd expect from a company that boasts about their clean, well maintained rooms.
Stayed 3 nights in Jul 2023
Response from Donna G. on Jul 24, 2023
Dear James,Thank you for staying with us. We are shocked to hear of the issues you had during your time with us. I am uncertain how we missed your room on Sunday. I did look at the paperwork but unfortunately it did not explain how it was missed. We do apologize for our mistake. It is my hope that you contacted the front desk upon your return to get your room in order and that this was then addressed at that time for you.Rest assured that we will bring the bathroom floor and ceiling to the housekeeper's attention as it is not customary for our property to overlook anything like this.It is our hope that you will give a future opportunity to provide your lodging needs so that you might see that your recent experience was an anomaly apart from the service that is customary.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly, super clean & a great local
Everything about this hotel & the stay was wonderful. From the ease of finding it to the amenities at the hotel. Everything was super clean & well maintained. The ladies at the check in counter were super friendly and knowledgeable about the area & restaurants etc. The room was clean & spacious. The pool (the main reason my kids like to go to hotels) was wonderful. There were no towels as the people who had gotten there before us used the last of the clean ones however upon going to the front desk the ladies grabbed me some right away for my family and shortly restocked the shelf for the rest of the guests. I personally think this is a wonderful hotel. We will absolutely stay here again!
Stayed 1 night in Jul 2023
Response from Donna G. on Jul 21, 2023
Dear Sarah,We are more than thrilled to hear that you enjoyed your stay with us. We do appreciate the time you invested in sharing your overall opinion of our property and service.We will look forward to your return!Donna G.General Manager

10/10 Excellent

Cheryl

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property. Staff was so nice and friendly. Easy location. Definitely would stay again when in that area.
Stayed 1 night in Jul 2023
Response from Johnny AGM on Jul 18, 2023
I am pleased to hear that your stay was enjoyable one. We look forward to your next visit to the area. Thank you

8/10 Good

jennifer

Liked: Cleanliness, staff & service
The staff was friendly and accommodating. Our only complaint was the the pool was broken the entire trip, which was part of the reason that we picked this hotel. It was very disappointing.
Stayed 3 nights in Jul 2023
Response from Johnny AGM on Jul 14, 2023
Thank you for you kind words our staff strives to deliver the best possible experience. I do apologize for the pool being down during your stay. Rest assured we are doing everything we can to get this back up and running. We hope to see you next time your in the area.

8/10 Good

Bridgette

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The girl at desk when we checked in was very nice unfortunately alone all eveing so when we got to our room and found the chair was broken I called and told her as I did not want us to get blame for this. Housekeeping should have caught this when they serviced room before we got there. She told us Maintenance would get it Monday and put another chair in our room We put the chair in hall before we left for our day of excursions and when we got back at 10pm, the chair in hall was pucked up but they never put another chair in our room. I blame Maintence and housekeeping for this chair fiasco. Again, my husband and i were down in lobby area playing cards and the girl at deak was so friendly and cleaning up coffee area, talking to is and all other patrons coming and going. KUDOS TO HER!! We were disapointed aomewhat but overall, very nice stay!!
Stayed 2 nights in Jul 2023
Response from Johnny AGM on Jul 14, 2023
I am pleased to hear that our front desk agent was able to deliver you a good experience. I do apologize for the chair incident not being handled as properly as it should have been. I do hope that you will give us another opportunity to serve you in the future.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Johnny AGM on Jul 18, 2023
Thank you for letting us know how we are doing. We look forward to your future stays in the area.

10/10 Excellent

Brenna

Stayed 1 night in Jul 2023
Response from Johnny AGM on Aug 6, 2023
Thank you for taking the time to rate your stay. I hope we can serve you in the future.

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great — from check-in to breakfast staff — Very friendly, gracious, helpful and welcoming.
Stayed 1 night in Jul 2023
Response from Donna G. on Jul 13, 2023
Dear Kimberly,Thank you for sharing your overall opinion of our property and service. It is great to know that you enjoyed your time with us. Hopefully we will see you back soon.Donna G.