Lobby
Check availability

Reviews of Best Western Northwest Lodge

2.5 out of 5
Best Western Northwest Lodge
6989 South Federal Way, Boise, ID

Reviews

8.6

Excellent

Rating 10 - Excellent. 536 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities
Guest laundry only has one washer and one dryer - 3rd floor hours listed 9 am to 9 pm
Stayed 1 night in Apr 2024
Response from Jasmine - Front Office Manager on Apr 16, 2024
Thank you!

10/10 Excellent

matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times friendly staff and a great place
Stayed 1 night in Apr 2024
Response from Jasmine - Front Office Manager on Apr 11, 2024
Thank you Matt, we can't wait to see you again!!

10/10 Excellent

Leighanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short notice reservation. Thank you for the availability! Very nice room. Breakfast was great!!
Stayed 1 night in Apr 2024
Response from Jasmine - Front Office Manager on Apr 10, 2024
Thank you!!

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordyn (sp?), the evening front desk clerk, was outstanding! The room was clean and quiet and the bed was comfortable.
Stayed 1 night in Mar 2024
Response from Jasmine - Front Office Manager on Apr 3, 2024
Thank you!!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jasmine - Front Office Manager on Apr 3, 2024
Thank you!!

10/10 Excellent

Brandon, Richland

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Comfortable bed, cat friendly, great breakfast
Stayed 1 night in Mar 2024
Response from Jasmine - Front Office Manager on Mar 26, 2024
Thank you, however we are not cat friendly, if you could update your review. We are dog friendly, however we must turn away cats due to bad experiences.

8/10 Good

Virginia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was a little too soft for us and the chairs did not have any arm rests. The rest was good.
Stayed 1 night in Mar 2024
Response from Jasmine - Front Office Manager on Mar 26, 2024
Thank you

10/10 Excellent

Michael

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on Main street, easy access, terrific breakfast, fantastic staff!
Stayed 1 night in Mar 2024
Response from Jasmine - Front Office Manager on Mar 12, 2024
Thank you!!

10/10 Excellent

Claudia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and quiet
Stayed 1 night in Mar 2024
Response from Jasmine - Front Office Manager on Mar 6, 2024
Thank you!

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to have grab and go breakfast for an early morning flight.
Stayed 1 night in Mar 2024
Response from Jasmine - Front Office Manager on Mar 6, 2024
Thank you!!

6/10 Okay

dana

Traveled with family
Ave
Stayed 2 nights in Mar 2024
Response from Jasmine - Front Office Manager on Mar 6, 2024
Thank you

10/10 Excellent

Kay

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. We came in late from the airport and were tired. The bed was comfortable.
Stayed 1 night in Feb 2024
Response from Jasmine - Front Office Manager on Mar 6, 2024
Happy to Help!!

10/10 Excellent

Timofey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Jasmine - Front Office Manager on Mar 6, 2024
Thank you!!

8/10 Good

Kimberlee, Bainbridge Island

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, close to highway, friendly stafff
Stayed 1 night in Feb 2024
Response from Jasmine - Front Office Manager on Feb 26, 2024
Thank you!!

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jasmine - Front Office Manager on Feb 24, 2024
Thank you!!

8/10 Good

Taunya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jasmine - Front Office Manager on Feb 24, 2024
Thank you!!

10/10 Excellent

Nancy, Everson

Traveled with partner
Liked: Property conditions & facilities
Friendly people and comfortable amenities
Stayed 1 night in Feb 2024
Response from Jasmine - Front Office Manager on Feb 8, 2024
Thank you!!

6/10 Okay

Amanda

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Jasmine - Front Office Manager on Feb 8, 2024
Thank you

10/10 Excellent

Kellie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk guy Nick was great! Had a wonderful stay!
Stayed 1 night in Jan 2024
Response from Jasmine - Front Office Manager on Feb 8, 2024
Thank you!!

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jasmine - Front Office Manager on Feb 8, 2024
Thank you!!

10/10 Excellent

Rhonda

Stayed 1 night in Jan 2024
Response from Jasmine - Front Office Manager on Jan 18, 2024
Thank you!!

10/10 Excellent

Glenyce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jan 2024
Staff were excellent, friendly professional and accommodating as we had to extend our stay due to winter weather. Enjoyed the breakfast and pleasantly surprised as to the quiet room as it does have airplanes flying over. Easy access to restaurants and basic shopping needs.
Stayed 1 night in Jan 2024
Response from Kim H on Jan 15, 2024
Glenyce,Thank you very much for your kind words! We're glad you enjoyed the stay and that our staff was excellent, friendly and professional! Please be safe in your travels!Sincerely and best wishes,Kim H.Frontdesk Associate

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim was the best desk clerk. So sweet and she should be manager if not already.
Stayed 1 night in Jan 2024
Response from Jasmine - Front Office Manager on Jan 10, 2024
Thank you for your response! Kim is a great addition to our team and I am happy that you agree!

8/10 Good

Brenda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location, love the cabin theme. Rooms are comfortable and clean. Appreciate that they have multiple entrances for guests with keycards, especially during winter when it’s a hassle walking all the way around the building in the snow. Coffee and breakfast was a delight.
Stayed 1 night in Dec 2023
Response from Jasmine - Front Office Manager on Jan 10, 2024
Thank you so much for your review! Please stay with us again and enjoy a home away from home.

2/10 Terrible

Fereshte, Afton

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What do you expect from a hotel most? For me it is a comfortable bed for sleeping and a good shower. Other things although important are secondary to these two factors. The beds in this hotel were extremely soft to the point that anyone would sink in it. This made it really uncomfortable. I didn’t sleep well at all. Then when I took a shower I found the bathtub was clogged. Would I go there again? The answer is absolutely not. With the price I paid I could find much better hotel in the area.
Stayed 1 night in Jan 2024
Response from Jasmine - Front Office Manager on Jan 4, 2024
I do apologize for not meeting your expectations when it came to our property. We do always try to help out our guests when they are in house, you can always talk to the front desk and we will do whatever is needed to help you out. I am sorry that this experience deterred you from staying ever again, but I can say that every experience is not the same, and if you ever choose us again, I hope we can change your mind.

10/10 Excellent

Stephen, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by my grandchildren
Stayed 3 nights in Dec 2023
Response from Jasmine - Front Office Manager on Jan 4, 2024
Thank you, I'm glad we can give you a good reason to stay! And I hope that every experience is your very best.

10/10 Excellent

Sharyn

Traveled with partner
Liked: Staff & service, property conditions & facilities
Front desk very friendly.
Stayed 1 night in Dec 2023
Response from Jasmine - Front Office Manager on Jan 2, 2024
Thank you!!

4/10 Poor

Barry

Traveled with family
Liked: Staff & service
Breakfast was hot and with a number of options. Kitchen staff very friendly. First room smelled unclean but was quickly changed to a different room. The toilet and shower weren’t cleaned very well. Mentioned it to staff upon checkout and they apologized and would make sure of improvement. Mentioned the room smelling as if someone used the bathroom and didn’t flush from the night before and they seemed a little put off. I’m sure they will make adjustments. Beds were older and little support. Probably wouldn’t stay again.
Stayed 1 night in Dec 2023
Response from Kim H. on Dec 30, 2023
Good Morning Barry. I am truly sorry you had an unsatisfactory experience. I will forward the information you have provided to the proper departments and make sure that the issues you have provided are addressed. I welcome your feedback and appreciate it as well. I truly hope you feel trust that we will address these issues and correct them and stay with us again in the future. Thank you for your feedback Barry!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim H. on Dec 30, 2023
Thank you for your feedback. We appreciate all reviews so that we can address issues to improve our facility and to show gratitude to our guests that take time to leave the feedback!

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jasmine - Front Office Manager on Feb 8, 2024
Thank you!!

2/10 Terrible

samantha

Stayed 1 night in Dec 2023
Response from Jasmine - Front Office Manager on Feb 8, 2024
I apologise for your experience.

6/10 Okay

Lester D

Business traveler
Spacious but not a fan
Mattress saggs, sink faucet drips, shower enclosure designed poorly to shoot water out door when turning water on and entering! Long wait to get Hot water.
Stayed 2 nights in Dec 2023
Response from Jasmine - Front Office Manager on Dec 15, 2023
I apologize for experience, I hope that you do choose us again so we can make up and meet your expectations.

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jasmine - Front Office Manager on Dec 8, 2023
Thank you!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jasmine - Front Office Manager on Dec 1, 2023
Thank you!!

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Nov 2023
Response from Jasmine - Front Office Manager on Dec 1, 2023
Thank you!!

2/10 Terrible

Evan

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Ann on Nov 29, 2023
Evan-I apologize that there were some issues with your stay. We try to make every guests stay enjoyable and fell short with you. We take this seriously and will look into what we can do to improve our processes.Thank you for staying with us.Ann ClarkTask Force Manger

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Nov 2023
Response from Jasmine - Front Office Manager on Nov 28, 2023
Thank you!!

6/10 Okay

Dennett construction

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room was nice size but the bathroom was awful the shower was so small you can barely fit in it. It seriously needs a remodel the 1970’s want it back.
Stayed 1 night in Nov 2023
Response from Jasmine - Front Office Manager on Nov 21, 2023
I apologize for the size of our tubs, hopefully with our remodel they will be updating those. If you stay again you can always request a King S/P or even our Handicap rooms have larger bathrooms.

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom floor was filthy with dirt, hair, and crumbs. We kept our shoes on. Gray smudges on one of the comforters. Check-in staff was one person who took phone calls and managed the line so it was slow. Breakfast was low quality compared to other chains, frozen food heated up cafeteria-style. It was bad enough that my family asked me to book someplace else during the return piece of our road trip, preferring to risk an unknown over this place again.
Response from Jasmine - Front Office Manager on Nov 21, 2023
I am so sorry with your experience. At any location I would recommend talking to the front desk staff immediately for us to take the steps to make your stay wonderful.

2/10 Terrible

Gary

Stayed 1 night in Nov 2023
Response from Jasmine - Front Office Manager on Nov 16, 2023
I am sorry we couldn't make your stay 100%. Please leave us comments so we know what to fix.

4/10 Poor

BRETT, Galena

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Check in was good. Room and bedding was clean and comfortable. However, the bathroom floor and carpet around it was extremely dirty. Looked like maybe some work had been done with dried caulk and drywall powder on the carpet. The bathroom floor itself had food spilled which was really weird. More disappointingly, the breakfast was open until 9am. By 8:45am things had run out and several families with children asked for the waffle batter to be refilled. Staff said “ok” and said we’ll let the person in charge know. That individual came out took the batter and disappeared and started cleaning up. No explanation. Literally ignored the folks waiting around. Would not have been hard to simply explain “hey we ran out, can we get you something else” but she just acted oblivious and cleaned up and vanished. When you book the room, you expect the breakfast. Best Western didn’t provide it and and it reflected poorly on the staff and property.
Response from Jasmine - Front Office Manager on Nov 13, 2023
I will talk to the staff you had problems with, I am so sorry you experienced this. Normally we do serve until 9am, not cook but serve until the end time. I apologize that you did not get the chance to enjoy our breakfast times.

2/10 Terrible

Gary

Stayed 1 night in Nov 2023
Response from Jasmine - Front Office Manager on Nov 13, 2023
I am sorry about your stay, however I do not know what disappointed you. When leaving reviews, especially low one's it does help when you leave a comment so we can know what to fix for our future stays.

6/10 Okay

Vicki

Traveled with partner
Liked: Cleanliness, staff & service
Property is clean and staff is good but the interior is starting to look run down. Needs to be spruced up for the price.
Stayed 1 night in Nov 2023
Response from Jasmine - Front Office Manager on Nov 10, 2023
We are starting full remodels soon, that will fix up the interior.

4/10 Poor

Gary

Stayed 1 night in Nov 2023
Response from Jasmine - Front Office Manager on Nov 10, 2023
I am so sorry for your unsatisfied stay, please give us examples when leaving reviews so we can fix things for the future.

10/10 Excellent

Douglas

Stayed 1 night in Oct 2023
Response from Jasmine - Front Office Manager on Nov 27, 2023
Thank you!!

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Jasmine - Front Office Manager on Nov 27, 2023
Thank you!!

2/10 Terrible

Gary

Stayed 1 night in Nov 2023
Response from Ann Clark - Task Force Manager on Nov 4, 2023
Gary-Thank you for completing a survey of your most recent stay. I see that you did not rate us as good as we would like to see. If you would share any feedback you may have so that we can improve our hotel.Thank you for staying with us.Sincerely-Ann Clark

10/10 Excellent

SHARON

Stayed 1 night in Oct 2023
Response from Jasmine - Front Office Manager on Nov 3, 2023
Thank you!!

6/10 Okay

Gary

Stayed 1 night in Oct 2023
Response from Jasmine - Front Office Manager on Nov 2, 2023
I am so sorry we could not meet your needs for your stay. We always recommend letting staff know while your staying and when you leave of any issues that arose so we can help in any way. I hope you will choose to stay with us later and have a better time.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access, clean and comfortable.
I have stayed twice here. Good, clean and comfortable. Easy access to freeway at east end of town. Freeway noise was not noticeable in my room. I was traveling with a U Haul trailer both times and there was plenty of parking for bigger rigs. Grocery store and a few restaurants are close by.
Stayed 1 night in Oct 2023
Response from Jasmine - Front Office Manager on Oct 31, 2023
Thank you!!