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Worked great as a single last minute overnight hotel! Good location.
Zoe
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Zoe, it's fantastic to hear that Hyatt Place Boise Towne Square was a great choice for your last-minute overnight stay. We're pleased that the location worked well for you. We hope to have you with us again in the future for any of your travel needs.
Clean and comfortable beds. Breakfast was fine and convenient
Adam
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Adam, we're thrilled to hear you found the Hyatt Place Boise Towne Square to keep impeccable cleanliness standards and offer comfort. We're glad the breakfast service served as a convenient aspect of your stay. Thank you for your review, and we hope to welcome you again soon.
Clean, spacious room, comfortable bed, friendly staff, good breakfast. Would have liked this property better if the pool was warm. Our kids swam, but my husband and I didn’t because the water was too cold.
Crista
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Crista, it's wonderful to hear that you appreciated the cleanliness, spaciousness, and comfort at Hyatt Place Boise Towne Square. We're equally delighted the team members extended a warm welcome and you enjoyed the breakfast. Understanding your feedback about the pool temperature, we assure you that we regularly monitor and manage the pool conditions. Hopefully, next time, it will be more suitable for a refreshing dip for your whole family. We look forward to welcoming you back.
Room was clean and so was the bathroom. It met my needs
Edward van
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Edward van, thank you for sharing your experience at Hyatt Place Boise Towne Square. We're pleased to know that our cleanliness standards met your expectations. We'll continue striving to meet your needs each time you choose us.
Nice hotel, very well kept and not very expensive.
Elizabeth
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Elizabeth, it's wonderful to hear that you enjoyed your stay at Hyatt Place Boise Towne Square. We're thrilled you appreciated the well-maintained ambiance of our hotel and recognized its value for money. Thank you for sharing your positive feedback and we hope to welcome you back in the future.
K.D., thank you for your kind words. It is great to hear that you found the Hyatt Place Boise Towne Square to be a pleasing choice during your stay in Boise. We're pleased that you enjoyed your stay and we hope to accommodate you again in the future.
I loved the room arrangement. There’s a feeling of peacefulness and calm when you walk in. I’m not sure if other rooms have a tub or not. ???? Wish I’d had a tub in my room……. Would definitely stay there again.
Jennifer
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Jennifer, we're thrilled to hear you enjoyed the serene and calming atmosphere at Hyatt Place Boise Towne Square. We value your feedback about the room arrangement and your wish for a tub. On your next visit, please feel free to request a room with this amenity. We're looking forward to welcoming you back.
Enjoyed this hotel so much. Very good location with lots to do! Great staff
Valentin
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Valentin, it's wonderful to know that you thoroughly enjoyed your stay at Hyatt Place Boise Towne Square. We believe our prime location and dedicated team members significantly contribute to the overall guest experience. We look forward to welcoming you again for another enjoyable stay.
I stayed at this property before a scheduled surgery. So the property was in a convenient location. Only 6 minutes from the hospital. A lot of different stores around the area. Staff was friendly and quick. The only thing is the property did show some wear and tear, which is completely expected. It was still a nice place.
Kelby
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Kelby, it's great to learn that you found the Hyatt Place Boise Towne Square conveniently located and appreciated the quick and welcoming service from our team members. We continuously strive to maintain our property to the highest standards, while preserving its pleasant charm. Your feedback is valuable and will help us stay on top of any areas that need attention. We're grateful that despite minor issues, you still enjoyed your stay and considered our place nice. Hoping to see you again soon.
Scott, it's wonderful to hear that you enjoyed Hyatt Place Boise Towne Square's conveniently situated spot. It's heartening to know that our team members were welcoming which made your visit comfortable. We hope to welcome you back in the future.
The hotel was easy to get to and from the airport, very clean and the staff was very courteous and helpful.
Anthony
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Anthony, we're thrilled to hear that Hyatt Place Boise Towne Square met your travel needs and you found it convenient and spotless. Your kind words about our courteous and helpful team members truly brighten our day. We hope to serve you again in the future. Safe travels!
Rory, thank you for choosing to stay with us and leaving a rating. We wish your stay would have left a more marked impression. Nevertheless, we commit to learn from our guests' experiences and continuously enhance the quality of our service. Your feedback is valuable and we hope to have another occasion to serve you better in the future.
The location is less than ideal - no where near downtown Boise. The property was rundown and the staff was less than helpful.
Michelle
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Michelle, thank you for sharing your feedback. We're sorry if the distance from downtown Boise didn't meet your expectations. It's unfortunate to learn about your views on the condition of the property and the commitment of our team. Please know that we're always striving to offer excellent service and a relaxing place to stay. We value your insight and will consider this for continued enhancement.
10/10 Excellent
Nikol
Apr 18, 2024
Liked: Cleanliness
Nikol
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Thanks, Nikol! It's outstanding your time at Hyatt Place Boise Towne Square was fantastic. We can't wait until your next visit!
6/10 Okay
Diana
Business traveler
Apr 17, 2024
The area was great but the hotel needs better cleaning in their rooms and better food for purchase options
Diana
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Diana, thank you for sharing your thoughts. We acknowledge your concerns regarding the room cleanliness and the food options. We're continuously working to improve and your feedback is instrumental in that process. We hope you'll consider giving us another opportunity to provide you with a memorable experience.
10/10 Excellent
Carie
Apr 12, 2024
Carie
Stayed 2 nights in Apr 2024
Response from Customer Service on May 4, 2024
Carie, thank you for your high rating of Hyatt Place Boise Towne Square! We're thrilled you had such a fantastic experience with us and hope to host you again soon. Safe travels!
Thank you for the wonderful service. Your staff is amazing and so friendly. The team helping with breakfast were so friendly and kept the area full and clean. We will be back!
Sarah
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Sarah, it's fantastic to hear about your 5-star experience at Hyatt Place Boise Towne Square. We're delighted that our team members left a positive impression on you with their friendliness and efficiency, particularly at breakfast. Keeping our offerings plentiful and our areas immaculate is a priority for us. We're eagerly waiting to welcome you back for another wonderful stay!
10/10 Excellent
Hunter
Apr 8, 2024
Hunter
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Hunter, your 5-star rating for Hyatt Place Boise Towne Square is greatly appreciated! We're glad to know you had an excellent experience. Our team members are dedicated to providing the best service possible. Your positive feedback reaffirms their efforts. Thanks for choosing us, and we look forward to greeting you again on your next visit.
6/10 Okay
Ron, Irvine
Apr 8, 2024
Ron
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Ron, we see that you gave our hotel an average rating. We're always striving for excellence and we'd love to hear more about how we can improve your experience. Your insights are invaluable in helping us serve guests better. Thank you for choosing to stay with us, and we look forward to your next visit.
2/10 Terrible
STANISLAV
Apr 7, 2024
STANISLAV
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
We appreciate you taking the time to share your feedback, Stanislav.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
Daniel, thank you for choosing Hyatt Place Boise Towne Square. We're thrilled to hear your compliments about our good service and amiable team members. We look forward to welcoming you back in the future.
8/10 Good
Shawn James, Page
Apr 6, 2024
Liked: Cleanliness, staff & service
Enjoyed my stay and overall had a good experience.
Shawn James
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Shawn, your uplifting words about your recent visit to Hyatt Place Boise Towne Square are most gratifying. We thank you for your recognition, and we're pleased you had a satisfactory experience. Making your stay enjoyable is our top priority. Please come back and visit us again in the future!
very good hotel breakfast, good location, convenient for shopping and dinning.
Fan
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Fan, thank you for sharing your experience at Hyatt Place Boise Towne Square. We're thrilled to hear you enjoyed our breakfast and found the location suitable for your shopping and dining needs. We appreciate your kind words and look forward to welcoming you back.
Laif, it's wonderful to hear you enjoyed your stay at the Hyatt Place Boise Towne Square. We're particularly pleased to know that our pet-friendly environment was greatly appreciated. We strive to provide a comfortable space for all our guests, including our four-legged ones. Looking forward to providing another excellent experience on your next visit.
10/10 Excellent
Geanna M
Apr 3, 2024
Liked: Cleanliness, staff & service
Geanna M
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Geanna, it's great to hear that you had a satisfying experience at Hyatt Place Boise Towne Square. Thank you for sharing your rating with us and the community. We're looking forward to welcoming you back soon.
8/10 Good
Luis
Apr 1, 2024
Liked: Cleanliness
Luis
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Luis, it's wonderful to see your positive rating for Hyatt Place Boise Towne Square. The team appreciates your feedback on Expedia and we truly hope to have the opportunity to welcome you back. Your satisfaction means a lot to us. Let's make your next stay a five-star experience!
Austin, thank you for sharing your kind words about Hyatt Place Boise Towne Square. We're thrilled to hear you appreciated our prime location and found our rooms both clean and cozy. We hope to welcome you back soon for another exceptional stay.
Barbara, we appreciate your rating over at Expedia and see that there's room for improvement. Rest assured, we're looking to enhance your experience on your next visit. Thank you.
10/10 Excellent
Mike, Imperial BEach
Mar 31, 2024
Liked: Cleanliness, staff & service
Mike
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Mike, it's wonderful to know you had a five-star stay at Hyatt Place Boise Towne Square. We're very thankful for your high rating. Whenever you're in Boise, our doors are always open for a repeat of this great experience.
Adrian, it's fantastic to hear such high praise for the Hyatt Place Boise Towne Square! We always aim to provide a top-notch experience for our guests. We're thrilled we could live up to your expectations. We hope to host you again soon for yet another unsurpassed experience.
We stayed here overnight on a road trip. It was perfect. Friendly staff, big clean room and a nice breakfast. Perfect for our family.
Moira
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Moira, it's fantastic to hear that Hyatt Place Boise Towne Square met your expectations for an overnight stay. We are delighted to know you appreciated the welcoming team members, spacious and pristine room, and enjoyable breakfast. We look forward to providing another top-tier experience for you and your family. Safe travels on the rest of your road trip!
Our room was canceled without notice. We arrived late after calling to notify we’d be checking in late. Had 2 sick kids and a long day of driving only to be told they gave our room away to Hyatt members who had priority and there was nothing they could do.
Alex
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Alex, it's regrettable to hear about your experience regarding your reservation. It's certainly unfortunate when check-in misunderstandings occur, especially after a long day of travel. We place great importance on accommodating all our guests' needs and it's apparent you didn't feel that during this visit. We'd truly appreciate the opportunity to improve your perception, if you choose to stay with us again.
10/10 Excellent
Jessica
Mar 30, 2024
Jessica
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 21, 2024
Thank you for this excellent rating, Jessica!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Boise Towne Square! We'd love to host you again someday for yet another unforgettable visit.
10/10 Excellent
Amanda
Mar 29, 2024
Amanda
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 19, 2024
Amanda, we're thrilled to see you enjoyed your stay at Hyatt Place Boise Towne Square. It's wonderful to know we met your expectations. On behalf of our team members, we thank you for choosing our hotel and hope to see you again soon.
10/10 Excellent
Lensa
Mar 27, 2024
Lensa
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 18, 2024
Lensa, thank you for choosing Hyatt Place Boise Towne Square and for sharing your high rating. It's heartening to know we met your expectations and we look forward to your next stay with us.
We appreciate you taking the time to share your feedback, Brent.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
6/10 Okay
Siobhan
Mar 26, 2024
Siobhan
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 16, 2024
Siobhan, thank you for providing your rating. Understanding the experiences of our guests is crucial for us to enhance our service. We hope for an opportunity to serve you better in the future, enhancing your experience and turning those three stars into five.
6/10 Okay
Olga
Traveled with family
Mar 25, 2024
Disliked: Staff & service
No towel refill at the pool area. Loud at night we kept hearing doors open, saw in the morning our room was next to a staff only room so all night someone was going in and out
Olga
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Olga, acknowledging your feedback, it's understood that the pool area's amenities and the overnight noise were not ideal. Appropriate measures will be taken to ensure that our guests do not encounter such issues in the future. We encourage guests to report such matters during their stay so that we can take immediate steps to improve their experience. We hope you will provide us another opportunity to better serve you.
Kelly, it's heartening to hear that you appreciated the generous dimension of our rooms at Hyatt Place Boise Towne Square, as well as the tranquil ambiance. We're glad your stay was enjoyable, and we hope to see you again soon for another exceptional experience.
10/10 Excellent
Heather
Mar 25, 2024
Liked: Amenities
Great stay
Heather
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Heather, it's fantastic to hear you had a wonderful experience at Hyatt Place Boise Towne Square. Your satisfaction is highly appreciated and we hope you choose to stay with us again soon.
10/10 Excellent
Flavia
Mar 24, 2024
Flavia
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 15, 2024
Flavia, it's great to hear that you've had an exceptional experience at Hyatt Place Boise Towne Square. Our team is grateful for your remarkable rating. We hope we'll have the opportunity to host you again in the future.
JoAnn, it gives us great joy to hear that your check-in at Hyatt Place Boise Towne Square was efficient and hassle-free. We aim to make every process smooth for our guests and it's wonderful to hear your feedback. We look forward to hosting you again in the future.
Thank you for the 5 out of 5 rating, Judy and Jerry!We're thrilled to see how much you enjoyed staying at Hyatt Place Boise Towne Square. We look forward to hosting you again in the near future! Thank you again for sharing.
Clean, easy check-in and checkout. Breakfast was good.
Dan
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Dan, thank you so much for your positive feedback! We're thrilled to hear you appreciated the smooth arrival and departure process at the Hyatt Place Boise Towne Square. It's fantastic that our breakfast met your expectations too! Your satisfaction is our top priority, so it's gratifying to know we've delivered an enjoyable experience. We're looking forward to welcoming you back in the future!
Stayed here a couple of times now. Staff is very friendly, rooms are nice and clean. Within walking distance of restaurants and shopping.
Monica
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Monica, we're thrilled to hear that you had a pleasant experience during your stays at Hyatt Place Boise Towne Square. It's wonderful to learn that our dedicated team members treated you with friendliness and you enjoyed the neatness of our rooms. We're glad you took advantage of our convenient location as well. Your continued trust in our hotel is greatly appreciated. Looking forward to welcoming you back soon.
10/10 Excellent
J
Mar 19, 2024
J
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
J, thank you for taking the time to rate Hyatt Place Boise Towne Square. We're thrilled to know you had a great stay with us! We look forward to the prospect of welcoming you back again in the future.
8/10 Good
Caitlin
Traveled with family and small children
Mar 17, 2024
Liked: Staff & service
The room wasn’t throughly cleaned from the previous guest. Breakfast could have been better. Pool is pretty cold.
Caitlin
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Caitlin, thank you for taking the time to share your thoughts. We regret to hear that the cleanliness of your room did not meet your expectations. We strive to maintain our rooms to a high standard and your observation is essential for us. Additionally, we appreciate your feedback regarding breakfast and the pool temperature, which will be taken into account. We hope to have another opportunity to serve you better in the future.
Gregory, thank you for your top rating. We are thrilled you had a fantastic stay at Hyatt Place Boise Towne Square. The team looks forward to seeing you again on your next visit.
8/10 Good
Jennifer
Mar 15, 2024
Jennifer
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 6, 2024
Jennifer, thank you for choosing to stay at Hyatt Place Boise Towne Square and for your fantastic rating. We always aim to deliver a great experience and we're glad you enjoyed your time with us. We look forward to welcoming you back in the future.
10/10 Excellent
Donna
Mar 14, 2024
Donna
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Donna, thank you for your stellar rating! We're thrilled to hear that your time with us at Hyatt Place Boise Towne Square met all expectations. It's our goal to provide a perfect stay, and your support means a lot to us. We look forward to welcoming you back in the near future. Safe travels!