They offered the room to me 30-60 minutes before check in time, which was appreciated.
There was a wait but once it’s my turn it’s fast and smooth.
The room was spacious and well designed.
The reason I did not rate it five out of five for overall rating is because I asked for a removable luggage rack in advance and it was not there when I arrived, had to ask for it againZ
A glass had water in it, likely due to residual from dishwasher, did not get wiped out.
All minor issues, so overall still happy with the check in. Comfortable bed, clean, well maintained and organized.
My suitcase was broken in when I went out for sightseeing, asked the front desk to investigate, they said they would follow up.
Unlike Belgium and Netherlands, once you are checked in, all were well prepared, they don’t find reasons or intentionally made one or two things bad so they could have a reason to come fix, they don’t bother you.
Here in Italy, it’s opposite, always issues here or there, either big or small, they could not do it right beforehand, and allow you to have a no distraction stay.
This hotel is good. Good staff attitude.