All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Friendly staff,nice rooms, close to food and shopping
Hector
Stayed 1 night in Apr 2024
8/10 Good
Matthew
Traveled with partner
Apr 27, 2024
Liked: Cleanliness, staff & service, amenities
We stayed a few nights as tourists to Boston and chose this place for affordability and accessibility to the subway. The room was fine, and provided the space we required. Decor and furniture felt a bit dated/tired but still provided comfort and was clean. Area was easily accessible and felt safe, and there was a secure luggage room that we could store our belongings between check out and onward journey. Staff were exceptionally welcoming and helpful. Would use again for a short stays in the city
Matthew
Stayed 3 nights in Apr 2024
8/10 Good
Renuka
Apr 26, 2024
A man barged into my room with a key card without knocking.The heater was not working thr was no drinking water the furnitture is outdated.NEVER AGAIN.RUDE STAFF
The room is average but the free breakfast is amazing. The hotel is close to the outlet stores and restaurants, so there are lots of shopping and dining options.
Hotel was clean, safe and comfortable, but in need of update. It had a tired feeling to it. Bathtub/shower old and tile work crumbling. Worn out are the best words to describe it.
Russell
Stayed 1 night in Apr 2024
8/10 Good
Eva, Clarksburg
Traveled with family and small children, Traveled with family
Stay for the Boston Marathon weekend. Free breakfast served daily and even earlier on marathon day. Hotel conveniently located next to Assembly Row. Lots of shops and dining options. The T was a 5 min walk and ~25 min ride to downtown Boston. Staff was great but hotel was very dated an old. Beds were comfortable and rooms were quiet.
Construction everywhere and the roads are all torn up. The hotel is very dirty. The mirror had someone’s name carved into it. There was mold in the bathroom.
Lizz
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Lizz,I am sorry to hear that you did not enjoy the service at the hotel. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience. Sincerely,Lisa H
4/10 Poor
paul
Traveled with family
Apr 10, 2024
All
It’s all work out equipment min functional dirty dingy room’s Libby smelled like old musty smell terrible breakfast outdated rooms horrible customer service
Don’t stay here q
paul
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Paul,I am sorry to hear that you did not enjoy the service at the hotel. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience. Sincerely,Lisa H
We just had a quick stay here after a late night flight arrival. Very convenient from the airport. Staff was very nice. Rooms are not fancy but clean and quiet.
The place is trashed , room’s furniture is old and outdated. Rugs in this hotel are very dirty. It’s not presentable.
Francis
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Francis,I am so sorry for the experiences you have encountered at our property. Your comments concern me greatly and we hope to have an opportunity to better your experience during a future stay. Sincerely,Lisa H.
We were very unhappy with the king sized beds. We booked 2 overnight stays in Boston before and after our trip to Ireland. Both king beds sagged in the middle. Very uncomfortable.
I would not recommend this hotel.
Linda
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Linda My deepest apologies, I regret that your stay did not live up to our usual expectations. Rest assured your comments will be reviewed with my team to better prevent this from happening to future guests.Sincerely,Lisa H.
Pulled out the sofa bed and food within sheets. Obviously has not been cleaned or bedding changed. Very dirty and noisy property
Elizabeth
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Elizabeth,My deepest apologies, I regret that your stay did not live up to our usual expectations. Rest assured the issues you experienced have been addressed with my team to better prevent from happening to future guests.Sincerely,Lisa H.
Property was in a good location for leaving your car and getting around Boston. The T stop was walking distance and parking at the hotel is free. There was lots of construction going on in the vicinity, which made the surrounding area a bit dismal. The hotel needs a little love. It's definitely dated and a bit dingy. That said, it was clean and beds were comfortable.
Jean-Marie
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Jean-Marie,Thank you for taking the time to post about your recent stay with us. I am so happy to hear that you enjoyed our location, service, cleanliness and comfortable beds. We look forward to a refresh soon. Sincerely,Lisa H.
While the staff was very friendly and helpful the hotel was very unwelcoming. The elevator was full of graffiti and dirty. Our room was not very clean the sink did not drain.
Thomas
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thomas,I am glad to hear you enjoyed the service provided by our staff. However, I am sorry for the issues you experienced. We are awaiting new graphics which should be here soon. I hope you again will choose to stay with us. Sincerely,Lisa
The next-door construction vehicles blocked the entrance to La Quinta ( I realize that's out of the hotel's control, but it was still a nuisance.)
When we arrived at check-in, we were told our room had been given to someone else...(how does that happen!) All was eventually sorted and we received a similar room.
Jennifer
Stayed 4 nights in Mar 2024
4/10 Poor
Jennifer
Apr 3, 2024
Disliked: Cleanliness
The bathroom had mold and some red spots on bathroom floor.
Jennifer
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Jennifer,Thank you for taking the time to let us know how we are doing. I have shared your feedback with my staff, and we are working to correct your concerns. We hope you visit us the next time you are in the area and give us another chance to "WOW' you!Sincerely,Lisa H.
Our stay is ok. We liked that its walking distance to Assembly Row and has free breakfast and parking. However, hotel needs major facelift. Elevator has writings/graffiti. Bed comfort is ok, bathroom needs extra cleaning. A little walk outside the hotel has several abandoned shopping carts. Staff also must be more observant on people loitering in the lobby, people in and out of hotel during breakfast making the hotel’s security has a feeling of being compromised for guests. Also, put a password on wifi.
Friendly staff allowed us to check in early, Spacious and clean bedroom with 2 Queen beds, free laundry, free daily breakfast, 24/7 hot water and coffee, easy check in and out, affordable hotel, close to train station and shopping, highly recommended
Elevator was dirty and old, the chairs in the bedroom were peeling off on the handles, and also the carpet was not clean.
James
Stayed 1 night in Mar 2024
Response from GM on Apr 24, 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.