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Reviews of Comfort Inn Brantford

2.5 out of 5
Comfort Inn Brantford
58 King George Rd, Brantford, ON

Reviews

7.8

Good

Rating 10 - Excellent. 238 out of 768 reviews" "
Rating 8 - Good. 319 out of 768 reviews" "
Rating 6 - Okay. 132 out of 768 reviews" "
Rating 4 - Poor. 45 out of 768 reviews" "
Rating 2 - Terrible. 34 out of 768 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff and their willingness to provide services
Stayed 7 nights in Apr 2024
Response from brantford comfort inn team on Apr 26, 2024
Thank you Kathy for such a good review

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was outstanding. It was nice and clean, and the room was very comfortable. The staff were incredibly helpful and pleasant to deal with.
Stayed 4 nights in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 23, 2024
Hello Shane, thank you for such pleasant compliments. Also thank you for such a great review

6/10 Okay

Kayla

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly, good location, the only issue was one of the beds had dry blood on the blanket
Stayed 1 night in Apr 2024
Response from Brantford Comfort Inn Team on Apr 17, 2024
Hello Kayla, thank you for filling out our online survey. If you have any issues with anything in your room please always come to the front it will be our pleasure to fix the problems for you. Thank you so much for staying at a Choice property

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brantford Comfort Inn Team on Apr 17, 2024
Hello Greg, thank you for filling out the online surveys. Also thank you for a great review.

8/10 Good

Kathy

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendly staff
Stayed 6 nights in Apr 2024
Response from Brantford Comfort Inn Team on Apr 17, 2024
Hello Kathy, thank you for filling out the online survey for us. Also thank you for such a wonderful compliment about our staff.

10/10 Excellent

STEFAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice to stay in a brand new hotel. Great!
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
Thank you for filling out the online survey. Also for a great review.

10/10 Excellent

Clara Grace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and the staff was very kind and accommodating!
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
Thank you for filling out the online survey.

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
THANK YOU FOR FILLING OUT THE ONLINE SURVEY

10/10 Excellent

sherry

In good shape. The restaurant is very good. Other restaurants around area
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
Thank you for filling out the online survey.

8/10 Good

Soosai

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After travelling had a good nights sleep.
Stayed 1 night in Apr 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
Thank you for filling out the online survey

8/10 Good

LES

Stayed 1 night in Mar 2024
Response from brantford comfort inn team on Apr 26, 2024
Hello Les, thank you for filling out the online survey

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's it's a clean, simple and quiet hotel room. the staff were friendly and had everything I needed.
Stayed 1 night in Mar 2024
Response from BRANTFORD COMFORT INN TEAM on Apr 13, 2024
thank you for filling out the online survey

8/10 Good

Brian

Stayed 1 night in Mar 2024
Response from BRANTFORD COMFORT INN on Apr 23, 2024
Hello Brian, thank you for filling out the online survey. Thank you for also such a good review

10/10 Excellent

Laura

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Easy check in and check out. Property needs some major upgrades; there was a pungent smell throughout the property.
Stayed 1 night in Mar 2024
Response from Brantford Comfort Inn on Mar 26, 2024
Hello Laura, Thank you for taking the time to fill out the online survey. On behalf of the entire team here I do apologize that we failed to meet expectations. I do hope you give us another chance.

8/10 Good

Paul

Liked: Cleanliness, staff & service
the only issue was the plug in the bathroom did not work.
Stayed 1 night in Mar 2024
Response from Brantford Comfort Inn on Mar 22, 2024
Hello Paul, please do not hesitate to call the front desk 24/7 with any issues with your room. We will do our best to make it right.

6/10 Okay

Joan

Stayed 1 night in Mar 2024
Response from BRANTFORD COMFORT INN on Mar 22, 2024
THANK YOU FOR FILLING OUT THE ONLINE SURVEY

6/10 Okay

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited conditions credit card acceptance, Cash not acceptable
Stayed 1 night in Mar 2024
Response from BRANTFORD COMFORT INN on Mar 22, 2024
THANK YOU FOR FILLING OUT THE ONLINE SURVEY

8/10 Good

Linda

Liked: Cleanliness
Didn't feel real safe downtown by the property.
Stayed 1 night in Mar 2024
Response from Brantford Comfort Inn on Mar 15, 2024
Hello Linda, Thank you for filling out the online survey.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything we need
Stayed 1 night in Mar 2024
Response from Mary - Night Auditor on Mar 11, 2024
Good Morning Patricia! Thanks so much for the glowing review! I am so glad that you enjoyed your stay and looking forward to seeing you again in the future!

2/10 Terrible

shahidah

Liked: Staff & service
Disliked: Property conditions & facilities
Cold room
Stayed 1 night in Mar 2024
Response from brantford comfort inn team on Mar 5, 2024
Hello Shahidah, On behalf of the entire team here we do apologize for failing to meet your expectations on your recent stay with us. Please feel free to call or come to the front desk with any issues you have as we are on duty 24 hours.

8/10 Good

Cathie

Stayed 1 night in Mar 2024
Response from Brantford Comfort Inn on Mar 26, 2024
Hello Cathie, thank you for filling out the online survey. I do apologize that we failed to meet your expectations with your stay with us.

6/10 Okay

patrick

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The place was not clean! There was hair in both bed and half eaten candy on the floor.. pubic hair all over bath and toilet seat..very dirty
Stayed 1 night in Feb 2024
Response from BRANTFORD COMFORT INN TEAM on Mar 5, 2024
Hello Patrick, On behalf of the entire team here at Brantford Comfort Inn I do apologize which I realize is not sufficient enough for the condition you found your room in.

10/10 Excellent

Joshi

Stayed 1 night in Feb 2024
Response from BRANTFORD COMFORT INN on Mar 22, 2024
THANK YOU FOR FILLING OUT THE ONLINE SURVEY

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BRANTFORD COMFORT INN on Feb 19, 2024
Hello Duncan, thank you for filling out the online survey in such a wonderful positive review for us.

6/10 Okay

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were curtious, room was clean. The bed was firmer then we like. The Inn could use new pillows - the ones in our room were fairly flat. The drains on both the sink and tub were extremely slow at draining the water out. We were only staying one night so the room met our needs.
Stayed 1 night in Feb 2024
Response from BRANTFORD COMFORT INN TEAM on Feb 19, 2024
Hello Donna thank you for filling out the online survey. Thank you also for bringing to our attention that the drains are draining slow. We will have maintenance look into this issue

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for one night, staff were very friendly.
Stayed 1 night in Jan 2024
Response from brantford comfort inn on Feb 9, 2024
thank you for filling out the online survey. Also thank you for such a positive review

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean. Great location
Stayed 3 nights in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Enrico thank you for filling out the online survey and for such a wonderful review

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything about the comfort inn.
Stayed 1 night in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
thank you for such a wonderful compliment and review.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
What you would expect
Stayed 1 night in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Alex thank you for filling out the online survey.

10/10 Excellent

Ahmad Seyar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Ahmad, thank you for such a wonderful review

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from brantford comfort inn on Feb 13, 2024
thank you for such a great review,Jaclyn

10/10 Excellent

Lenore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from brantford comfort inn on Feb 13, 2024
thank you for filling out the review. Also thank you Lenore for such a great review

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from brantford comfort inn on Feb 13, 2024
thank you for filling out the review and for such a great score

10/10 Excellent

Filip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from brantford comfort inn team on Feb 13, 2024
thank you for filling out the survey and for such a wonderful review

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BRANTFORD COMFORT INN TEAM on Feb 10, 2024
Thank you Dave for a great review.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was actually quite impressed. Rooms were clean, and updated. Hallways were the same. Comfy beds, warm rooms, friendly staff, and very reasonable rates!
Stayed 3 nights in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Lori, thank you for filling out the online survey. Thank you also for such a great review

4/10 Poor

Brigitte

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Very noisy until 2 am both nights. People (adults and teenagers) scream, laugh, run in the hallway during the night. Too bad because the hotel is very cleaned.
Stayed 2 nights in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Brigitte, On behalf of the entire team here I do apologize about the noise. We try to keep on top of teams when they are in to avoid noise disturbance to other guests.

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Patricia, thank you for filling the online survey. thank you for such a wonderful score

10/10 Excellent

Simon A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply put, really nice and clean rooms in a quiet area.
Stayed 5 nights in Dec 2023
Response from Brantford comfort inn team on Feb 9, 2024
Hello Simon thank you for filling out the online survey. Also thank you for such a positive review

10/10 Excellent

Munawar

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Brantford comfort inn team on Feb 9, 2024
Hello Munawar, thank you for such a positive review.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Cynthia thank you for such a positive review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brantford comfort inn team on Feb 9, 2024
Hello Mario, thank you for such a positive review

10/10 Excellent

Robert, Ajax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brantford comfort inn team on Feb 9, 2024
Hello Robert thank you for such a positive review

10/10 Excellent

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we had contact with were smiling and helpful!!
Stayed 2 nights in Dec 2023
Response from Brantford comfort inn team on Feb 9, 2024
Hello Lloyd, thank you for such a lovely compliment to the entire staff. Thank you for filling out the online review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brantford comfort inn team on Feb 9, 2024
Hello Karen thank you for filling out the online review and also thank you for such a positive compliment

6/10 Okay

peter

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Brantford comfort inn team on Feb 9, 2024
Hello Peter, thank you for filling out the online review. On behalf of the entire team we apologize that we failed to make your stay with us exception.

8/10 Good

Joan C.

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Bit dated but very clean and welcoming. Staff is great, super helpful and the beds are comfy.
Stayed 1 night in Dec 2023
Response from Brantford comfort inn team on Feb 9, 2024
Hello Joan thank you for filling out the online survey also thank you for a positive review

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brantford comfort inn team on Feb 9, 2024
thank you for filling out our online survey

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely comfortable and reasonably priced for our workers through out the week.
Stayed 4 nights in Dec 2023

10/10 Excellent

Tom, Freelton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great staff
Stayed 1 night in Dec 2023