Hi, Taylor, thank you for your feedback. We are disappointed to read that your recent experience was not satisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Hi Frank, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

Hi, Beatrice, thank you for your feedback. We are disappointed to read that your recent experience was not satisfactory, and we appreciate you bringing this to our attention. We are very sorry for dropping the ball for your stay. Local staff is always available to assist if there are amenities in the home that fall short. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.