I'm sorry that your stay was not pleasant. hope you have a great day.

Im sorry that your stay was not pleasant, i dont see any notes on any Rooms being not cleaned properly. If that was the case we could have changed the room for you. For breakfast we have continental breakfast, and all the items necessary for continental breakfast is there. Sorry it didnt meet your expectation. Hope you have a great day.

Dear Jose,Thank you for taking the time to share your thoughts with us. Per my conversation with you, My front desk told your Girl Friend / Wife that we do have your reservation. I dont see any reason why she would say NO to you that we didnt have your reservation. As far as the hotel, we did notify you that you had your reservation at the hotel. That is the reason hotel put you as a NO-SHOW and charged your for one night and refunded the seconded night, that is the best we or the hotel can do for you. Hope you have a great day.

I'm Sorry that the door look card didn't work properly, we would look into the door lock and get it fixed ASAP. Copy of your receipt can be emailed to you, that's a better option for you. Hope you have a great day.

Thank you so much Melvin for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

Thank you Samsil for staying with us. We are sorry that the toilet bowl was cracked form the base, Thanks for letting us know that the commode base was cracked, Its been replaced already. Have a great day.

Thank you Paul for staying with us ... please stop by at the frontdesk to let us know what went wrong with your stay. Have a great night.

I'm so sorry to hear that you stay was not pleasant and things were dirty in the room. If you would have mentioned it to front desk, we could have giving you other room, if we didn't have rooms available we could have refunded that money and canceled your reservation. You didn't have to suffer for 2 night of stay. Thanks you Debby for staying with us and taking your time to give us a review. Hope you have a great day.

We're sorry you were unhappy. First of all I would like to thank you for staying with us. If we do not have a room type that was available downstairs, what are we suppose to do. We had Jacuzzi room available, which my employee offered to for upcharge. Since that was the only room available at the time of your check in, that was the best we could have done. We even gave to option of canceling your room reservation free of charge and you didn't want to take that either. We also tried to help you and give you a discounted rate for the Jacuzzi room then what was being charged at the time you came to check in. Hope you have a good day.

Thank you Graciela for staying with us. We are sorry that your stay wasn't pleasant. Have a great day.

Sorry to hear you didn't like the way the door latch was In the room. It was installed on a recommended height. Hope you have a great day.

Im sorry Cristian to here that you stay was not pleasant. Did you notify the front desk on the issues you were facing?. Hope you have a great rest of your day.

Thank you so much Sergio for staying with us and taking your time to give us a good review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

Thank you so much Kenya for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

Mr. Francisco, Sorry to hear that your stay was not pleasant. Did you have a chance to let the front desk know about your experience as soon as you noticed about the floor and fixture not being clean. I have not seen any complaints about smell or the damaged Ironing board. Please next time bright it to any hotel that you stay, to there attention about the problems you facing so they can help to make your stay better. Thanks again for staying with us. Have a great day.

Thank you so much Edgar for staying with us and taking your time to give us a good review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again.

Jennipher, sorry to hear that you have bad experience at the hotel. Hope you have a great day

Mairenys, sorry to hear that you have bad experience at the hotel. We are sorry that you reserved smoking room. We are also sorry that we didn't have non smoking rooms available at the time of your arrival. Hope you ha e a great day.

We're sorry you were unhappy. We will look into all the issues you faced in room. We offer continental breakfast not a hot breakfast .. Hope you have a good day.

Thank you so much Roland for staying with us and taking your time to give us a good review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! Please let us know on how can we earn you 10/10 review on your next stay. Thanks Again

Thank you so much Ernesto for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

Im Sorry that you stay was not pleasant. Please let us know on how we can improve our services. Hope you have a great day.

Thank you for staying with us and taking your time to giving us a review. Please let us know what can we do to earn your 5 star review. Hope you have a wonderful day and see you again soon in near future.

I'm so sorry Andisheh that you stay was not pleasant. I do not see any note on you complaining about noisy neighbor beside you or any other room. If you would have called us at the front desk about noisy neighbor we could have done something about that. It doesn't not help you when you don't mention anything to us right away. Towel situation what I had mentioned to you that you had 4 sets of towels in the room and it was only 2 of you in the room. The Pillow situation you had 4 pillows in your room. We do not have spare pillows for us to give it to any of our guest. Hope you have a great day.

Sorry to hear that you didn't have a good stay. It would help us if you can comment on why you were not happy at the hotel. Hope you have a great day

Thank you so much Mary for staying with us and taking your time to give us a good review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

Thank you so much Mary for staying with us and taking your time to give us a good review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

I'm sorry that your morning wasn't so pleasant. We will do better on our communication channel. I did mean to reach out to you since the balloon that was stuck to the ceiling fan took out paint from the fan blade. Please pay us for damages. Thank you taking time to give us a review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback!. Thanks Again

Thank you so much Janet for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

Thank you so much Reginald for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

Thank you so much Erika for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

We're sorry you were unhappy Lina. Thanks for letting us know about the issues you had faced at the hotel and we'll work hard to fix the issue you experienced. I would also like to add If you stayed for 2 days and I have not seen any complains at the front desk about Cockroaches in the room or the Smoke detector or leaky Toilet. If you would have told us the day you experienced the issues we would have moved you to a different room or taken care of the issues for you. Maybe you might want to do that for your next hotel stay. Writing Reviews like this does not help your stay if you think about it. Hope you have a great day.

Thank you so much Joel for staying with us and taking your time to give us a good review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

Thank you so much Stanley for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and We will be happy to accommodate you in near future Thanks Again

Hello Robert,. Thank you for staying with us and taking your time to giving us a review. And sorry for not clarifying when you checked in about the bad fees 10 per pack per night is what we charge for the bad we also have a 50 deposit just in case if the pat damages any furniture or anyother hotel belongings. Specially if the pet gets on bed or sofa etc. .. we do have to get the sofa and the bedding washed that is the reason we charge 50.00 deposit for cleaning fees. If the pet does not damage anything or gets on bed, we refund 50 deposit back. Hope that clarifies your question and concern. Hope you have a wonderful day and see you again soon in near future.

Thank you so much Rodolfo for staying with us and taking your time to give us a review. We are sorry to here you were not completely sissified with your stay, Please let us know what we can do to improve our services. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and We will be happy to accommodate you in near future Thanks Again

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We will take care of all the issues you faced. Hope you have a great day.

Thank you so much Antonio for staying with us and taking your time to give us a review. Im so sorry for the trouble you faced at the hotel. I wish you would have came and told us about the issue you were having at the hotel, we could have done something about it. We could have changed the room or taken care of the issues you faced. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! Hope you have a great day. Thanks Again

Thank you so much Jaime for staying with us and taking your time to give us a review. Im so sorry that you had Roaches and Mold in shower. We will inform pest control to check on the Roach issue and will have the maintenance man work on mold. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! Thanks Again

Thank you so much Jeremiah for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and We will be happy to accommodate you in near future Thanks Again

Thank you so much Jordan for staying with us and taking your time to give us a review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! Thanks Again

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We appreciate that you did not staying with us because of your coworkers staying someplace else and you wanted to cancel the reservation on the day of arrival. We have marked you as no-show and refunded one night of stay. Hope you are safe where ever you decide to stay. So in our defense there was no problem with reservation, there were no unexpected fees charged to you expect what is called out for canceling the reservation and Sorry you didn't like our Customer service because you would not wave the cancelation fees for your Online registration. Hope you have a great day.

Thank you so much Maria for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback! and appreciate your continuous support. Thanks Again

Thank you so much Alfredo for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback!. Look forward to accommodating you in near future. Thanks again.

Thank you so much Ruiz for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback!. Look forward to accommodating you in near future. Thanks again.

Thank you so much Manish for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback!. Look forward to accommodating you in near future. Thanks again.

Thank you so much William for staying with us and taking your time to give us a good review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback!. Look forward to accommodating you in near future. Thanks Again.

We are sorry to hear that you were going not happy with your stay. If you would have came to the front desk and expressed your concern we could have moved you to a different room or even refund your money so you could have been comfortable some place else. Hand soap is in the dispenser that is located on the door side. $ 11.50 was charge for extra ADULT in the room. hope that clarify few things for you. We hope you have a great day.

Thank you so much Kenneth for staying with us and taking your time to give us a great review. We as hotel management and staff work hard to make our guests happy and we appreciate your feedback!. Look forward to accommodating you in near future. Thanks Again.